PROFILE:

• Over 5 years of experience in Business Analysis with proficiency in Business Requirement gathering, Business Process flow, Business Process Modeling BPM .
• Strong Knowledge of SDLC methodologies including Agile, Waterfall and RUP.
• Extensive experience in Functioning as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Strong Analytical skills to understand the Business processes, identify and document requirements Technical, Functional and Non-Functional and convert them to system requirement specification.
• Excellent in requirements collection, from clients and processing information to the project team.
• Strong experience in developing Use case, Activity, Swim Lane, Sequence, Database, Class and Entity Relationship diagrams.
• Experience in understanding business requirements and translating them to functional requirement specifications.
• Excellent organizations skills in conducting JRD/JAD sessions, conducting walkthroughs, surveys, interview and vast experience in working with various cross functional teams.
• Hands on experience in developing Business Requirement Document BRD , defining project scope/ plans, Technical Requirements Specifications TSD , Functional Specification Documents FSD , System Requirements Specifications SRS and delivering project/ status reports.
• Familiarity in conducting SWOT analysis, Cost Benefit analysis, ROI analysis and Requirement Traceability Matrix RTM
• Helped in writing Test plan, Test Cases and logging Defects.
• Extensive experience in conducting System testing, Regression testing, and User Acceptance testing.
• Extensive knowledge of life cycle of claims and lifecycle of policy.
• Strong knowledge and familiarity with HIPAA and EDI transactions.
• Experience in writing queries/scripts for data analysis and QA report testing.
• Excellent Interpersonal skills such as communication, presentation self-starter, team player with project management and leadership skills.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

• Conducted product requirements review sessions with business understand the assumptions, dependencies and constraints
• Prepared and presented Business Requirement Functional Requirement Documents.
• Managed User Acceptance Testing including UAT Plan which defines all the logistics.
• Prepared executed UAT Scenarios and captured and logged UAT defects.
• Helped business team in preparing user guides for end users.
• Created a knowledge base from existing documents to address support issues and their resolution options.
• Worked closely with development, testing and subject matter experts during the entire life-cycle of the project.
• Managed meetings and facilitate projects by leading action item lists, schedules, status updates, etc.
• Provided timely and effective communication of project status with stakeholders, technical support staff, and the project team.
• Managed the Issue Log, Risk Management Log and Change Request Log throughout the lifecycle of the project
• Assisted the QA and UAT teams in developing test plans and execution of test cases
• Translated business requirements into functional specifications for communication to technology team performed GAP Analysis to identify requirements.
• Generated reports for management on requirements coverage analysis, test results, and defect tracking.
• Prepared project documentation like meeting minutes, business process documents and other process workflow diagrams as required
• Worked as a SME responsible for creating and maintaining functional requirements to handle all the queries and concerns of development and testing teams.

Confidential

Business Analyst

• Take an active role in sprint planning, daily scrum and retrospective meetings
• Maintain and groom product backlog
• Conduct user story walkthroughs with stakeholders, development and QA during sprint preplanning meetings
• Create and maintain acceptance criteria for each user story
• Take an active role in working with delivery team which is comprised of both offshore and onshore members
• Participate in product / feature demonstrations as needed
• Present alternative solutions to Product Owners
• Communicated remotely with teams such as development, product managers and testers
• Design solution alternatives and conduct business meetings to discuss the detail pros and cons of each solution
• Provided support to call center team as needed for newly released features
• Participated in test case and technical design reviews sessions.
• Document issues found during all phases of testing and follow through to resolution.
• Facilitated User Acceptance Testing UAT with business users at the end of each Sprint to ensured all the business requirements are tested
• Built and maintained working relationships with vendors, end users, and stakeholder groups
• Logged UAT defects and monitored QA and UAT defects
• Produce external Release Notes
• Identify root cause and reconcile disputes received from customers
• Assisted QA analysts and technical staff during the testing phase
• Help Development team to create configuration specifications.

Confidential

Business Analyst

• Analyzing Business Process Modeling to understand the shortcomings of the existing system.
• Performed and evaluated the benefits of the new system and generated workflows.
• Worked to create Data Mapping Documents and worked with business to write transformation rules.
• Used Prototyping method to gather additional requirements from the users in order to describe the business needs in terms of the system being created.
• Involved in creating business requirements document and Functional Requirements Document FRD and translating them to technical specifications
• Assisted in the development of data mapping.
• Actively participated in the process of data mapping and data modeling of product and benefit systems and ensuring all data fields are functioning correctly.
• Developed an analysis model that includes Use Case diagrams, and Activity diagrams using UML methodologies in Rational Rose, which provided the development team a view of the requirements for design and construction phases.
• Used the guidelines and artifacts of the Rational Unified Process RUP to strategize the Implementation of different iterations and phases of the System Development Life Cycle SDLC .
• Responsible for completing weekly project status reports.
• Documented requirements associated change requests with requirements and connected requirements with Use cases in Requisite Pro and created different traceability views.
• Designed and developed the Test plan and Test case documents.
• Closely worked with Users and Technical team in managing and handling User requested Changes and User Conflicts.
• Developed documentation templates, specifications and schedules for technical writing deliverables.
• Analyzed and interpreted the technical information in order to compose User Manuals.