PROFESSIONAL EXPERIENCE:

Confidential

Service Delivery Leader

Responsibilities:

• Conducted deep dives to understand the current state of B2B sales and billing processes in in order to migrate/upgrade 2,000+ sales orgs to new SAP/SAP Hybris/Salesforce/AEM integrations. Communicate status of multiple projects to stakeholders.
• Provide project oversight, change and risk management. Manage UAT and Agile ceremonies Write/edit user epics & stories, validate story point estimations, plan sprints, maintain backlog. Management of client s expectations, project deliverables. Own ITPPM financials; budget books, cost plan of record, CAPEX & OPEX, and reconciliation. Set MVP (Minimum Viable Product) expectations/milestones.
• Provide creative design services and project management services. Develop marketing materials and manage wordpress websites and social media programs for a variety of clients including Viking Cruises.

Confidential

Project Manager, Subscription Billing

Responsibilities:

• Convert Confidential from a manufacturing company to a software company by creating revenue streams through SaaS subscription billing cycles for their Connected Home project using Agile methodology.Manage initiatives by ensuring success of critical activities: Administer RFI, RFQ & RFP processes for vendor selection and negotiate MSA & SOWs. Developed project plans and schedules using MS Project, Agile methodologies and Scrum Master roles using Jira and Confluence. Run daily scrum meetings for multiple teams for projects, SDLCs and ALMs. Write/edit user epics & stories, validate story point estimations, plan sprints, create demos, maintain backlog, monitor velocity, burndown charts, create retrospectives and have scrum of scrum meetings. Providing project oversight, governance, change management and risk management. Report status at weekly stakeholder meetings.
• Consistent communication of the status of projects and requests with the PMO using Clarity. Management of client's expectations, project deliverables and ensuring that milestones are met. Set MVP (Minimum Viable Product) expectations/milestones and set project financial waterlines. Continuous process improvement using Kanban to visualize, manage, and optimize workflows. Manage UAT and App security teams and prioritize critical path tasks. Deployed content management strategy with the creation, publication and governance (rights management) of digital assets and setup the digital supply chain using 3PL and direct fulfillment. Created taxonomy structure, metadata and optimized SEO search functions. Business Analyst, Talent Management & Development and user .
• Escalation and mitigation of issues, bugs and risks using and setup hyper care for launch bugs. Lead on - shore and offshore development teams. Create multi-channel marketing and sales platforms (ecommerce, mobile apps with in-app purchasing, social media) and set up real-time restricted party checks with Visual Compliance and connecting them to SAP by using multiple APIs. Manage Merchant IDs, set up credit card servicing and international banking with Paymetric and Paymentech and applied country specific taxation (VAT). Orchestrated Salesforce CRM marketing integrations for help desk support with ServiceNow. Full budgeting responsibilities and forecasting of ROI and future costs. Review and approve invoices and payments to vendors. Oversee website design and internal UX design team. Set up Just-in-Time order processing, digital supply chain and delivery/provisioning.

Confidential

Senior Associate Project Manager

Responsibilities:

• Manage responsive website implementations, changes, and releases, and with brand marketing teams to provide information to healthcare providers and to patients about drug products (Neulasta, Neupogen, Aranesp, Nplate, Vetibix, Xgeva), oncology treatments and services that help them treat their illness. Advise on brand marketing strategies, creative agencies on design and creating content, the development teams with coding and testing site enhancements, help hosting providers manage releases, and manage the process of making sure all of these website activities go live according to plan. Consult across multiple marketing teams on their needs and work with creative agencies and technology suppliers to implement brand website activities according to maintain data privacy, HIPAA privacy standards, ADA compliance guidelines and Sarbanes - Oxley Act (SOX) auditing.
• Manage initiatives by ensuring success with the prioritization of critical path activities. Developed content strategy with the creation, publication and governance of digital assets. Oversee coordinated work streams to deliver website creative designs, content creation, coding, analytics tagging and interfaces with other systems or services (e.g. registration forms). Coordinate MAC and FDA submissions, approvals and regulatory releases/filings. Development of project plans and schedules. Escalation and mitigation of issues and risks. Consistent communication of status of projects and requests. Management of client's expectations, project deliverables and ensuring milestones are met. Review and approve invoices and payments to vendors. Gathered analytics using Webtrends service provider as well as Tableau. Member of The Sentinels security team ( Confidential 's Global Information Protection Network)

Confidential

Manager, Confidential Interactive

Responsibilities:

• Project ManagerAccenture works with top - tier organizations across a wide range of industries, including 91 of the Fortune top 100 clients, delivering cutting-edge web solutions and multi-platform rich media web sites and applications. Define Digital Asset strategies and develop/deliver strategies and solutions for managing the capture, storage, security, revision control, retrieval, distribution, preservation of enterprise documents and content.
• Equip business users with rapid access to the information and services they need to work more efficiently, make better-informed business decisions and enable their organizations to become more competitive. Working in highly client-facing roles to achieve success throughout the end-to-end delivery lifecycle of complex and large-scale technology solutions and SDLCs by providing project oversight, governance, change management and risk management.
• Planning and estimating web technology work. Hands-on management using Agile methodologies and Scrum Master roles to drive the delivery of high quality work on time and on budget. Providing digital functionality and technology expertise to support design and implementation. Assisted with content strategy with the creation, publication and governance of usable content. Stabilized client's digital supply chain by upgrading Magento ecommerce platform for orderfulfillment to help alleviate delivery issues and set up recurring delivery subscriptions with ERPs. Created taxonomy rules, load metadata, optimized SEO search functions. Set up Help Desk platform. Established data governance program guidelines. Maintain HIPPA data privacy standards data, and ADA compliance guidelines. Led on-shore and offshore development teams. Review and approve invoices and payments to vendors.

Confidential

Project Manager / Content Specialist

Responsibilities:

• Designed the Confidential Experience Center websites to showcase Confidential technologies for top customers, partners, and other important visitors. Located in major markets globally, the Experience Centers are highly interactive spaces merging the physical and virtual world that are designed to inspire, impress, and delight guests with Confidential 's culture and technologies (such as Confidential Apps and YouTube). This is used to experience something beyond what they know of Confidential, visitors interact directly with unique displays through a variety of input sensors, stereo depth cameras, touchscreens, mobile devices, infrared arrays, and other technologies.
• Administered and managed the implementation of content and led project management efforts - working closely with stakeholders, business units, vendors and regional teams. Created requirements documentation, defined scope, goals and deliverables. Identified roadblocks and mitigated risks through prioritization and conflict resolution. Orchestrated and documented the process of maintaining the sites.

Confidential

Project Manager / Content Manager, Global Digital Marketing Dept

Responsibilities:

• Directed and managed the daily implementation of content and led project management efforts - working closely with stakeholders, business units, brand managers, vendors, digital and traditional marketing staff, brand services personnel and regional teams.Implemented a CMS system using Heiler PIM/DAM (Product Information Database/Digital Asset Management) and Oracle ATG e-commerce platform and led the global product Asset Management Process (AMPs). Created requirements documentation, defined scope, goals and deliverables, and created roadmaps. Identified roadblocks and mitigated risks through prioritization and conflict resolution. Wrote and disseminated project schedules and status reports to stakeholders and team members. Drove product awareness through strategic design and placement of landing pages, series and product pages, rotating banners, micro-sites, moderated and created content for Social Media sites. Orchestrated and documented the standardization, organization, syndication and storage of all product assets including naming guidelines, taxonomy, series, categorization, descriptions, images, glossary, specifications, product documentation, software, FAQs, videos, s, and press releases. Launched 4 consumer branded e-commerce sites in 25 countries with 100,000 products with over a million assets in 17 languages. Provided project oversight and governance. Administered the RFI, RFQ & RFP processes for vendor selection and negotiated MSA & SOWs. Implemented Oracle ATG Web Commerce platform and server architecture with Endeca. Hands-on management using Agile methodologies and Scrum Master roles to drive the delivery of high quality work on time and on budget.
• Managed content strategy with the creation, publication and governance of usable content. Set up and managed multiple Oracle ATG/BCC e-commerce stores and implemented a digital supply chain with direct and indirect 3PL order fulfillment. Sunseted outdated servers and databases and merged 4 disparate consumer brands into one PIM/DAM Omni channel repository to create "One Source of Truth" for all digital assets, product documentation, specifications, manuals, and images (data governance project). Created taxonomy structure, load metadata, optimized SEO search functions. Provided on and off shore team leadership / management. Create and reviewed products and bundles in SharePoint and SAP master data program. Configured Confidential Analytics and Omniture to validate campaigns and site functionality. Managed, edited and approved all web-copy and translations, in-country review processes, and loading of all product content. Maintain consumer privacy protections, data privacy standards and ADA compliance guidelines. Instituted transactional and Opt-in direct email marketing processes. Full budgeting responsibilities and forecasting of ROI and future costs. Saved $600k in translations fees in 6 months by consolidating data using Master Co

Confidential

Project Manager / System Administrator

Responsibilities:

• Managed all production processes for this high - quality prepress and printing services company, specializing in serving 350+ high-maintenance entertainment and advertising clients (20th Century Fox, MGM, Sony, Rubin Postaer Associates, Designory, Deutsch, Brierley). Worked with clients' marketing and promotional staff to execute creative key-art campaigns including four Academy winners for Best Picture. Photo-composed and retouched key-art for use in more than 500 movie posters, POP displays, DVD packaging and lobby cards for feature films and TV shows as part of a fast-paced, deadline-driven environment. Facilitated projects using Agile as the Product Owner / Scrum Master. Built and maintained client and corporate websites. Maintained all IT services and security. Created and maintained company media asset management (MAM) system that tracked job history, image revisions, and file location archives for more than a million images and videos. Collaborated in the development of the "Esprit" Digital Asset Management system for Fox/MGM, containing all of their key-art, packaging, marketing collateral, and videos for digital distribution to other vendors and regions (APAC, LAT, etc). Created taxonomy rules, load metadata, optimized SEO search functions. Implemented Disaster Recovery plans. Setup 3PL and direct fulfillment. Developed secure FTP sites for clients to pick up and submit work with search and previews. Instituted internal Wiki database of best practices and preferred procedures. Built ICC profiles and device links to maintain color consistency throughout all printers & presses. Developed RFQ, RFP for vendor selection process and negotiated MSA & SOWs. Full budgeting responsibilities and forecasting of ROI for equipment purchases. Evaluated proofs, samples and performed press checks. Hired, supervised and trained more than 40 retouchers, prepress operators, proofers and pressmen. Sourced all inventory and approved invoices and payments to vendors. Liaisoned with key sales staff to provide increased customer service and business by 30%.
• Managed key production processes from concept to print for this high - quality in-house advertising and pre-press department. Creatively designed more than 250 CD packages Worked with marketing and promotional staff to execute creative key-art campaigns Supervised and trained more than 15 retouchers, prepress operators, and proofers Increased production and reduced turnaround times 30% by implementing 3rd shift + Saturdays and introducing team building exercises. Established schedules and timelines for multiple, concurrent projects through copywriting, photography, direction, and design.

Confidential

Manager

Responsibilities:

• Managed staff; wrote performance reviews, recommended salary increases and promotions. Directed employees in their daily activities. Co - launched the Electronic Imaging Department, introducing digital imaging techniques to this traditional photo lab, resulting in $1M in annual sales in six years. Created digital composites and special effects and performed retouching for transparency output on MDA and LVT film recorders.

  Improved vendor service provider and internal staff by continuously evaluating performance and implementing improvement procedures. Established digital asset management system, job number system and creative services procedures, streamlining routing and approval collection. Easing search of web assets allowed leveraging of files for multiple uses, improving delivery 35% and reducing approval process 25%.