SUMMARY

• PMP, SCM, ITIL certified professional with seventeen years of Technical and Functional Project/Program Management experience. Delivering customer - facing tools and software products in an effort to improve visibility, sustainability, and/or revenue generation. Consulting domains includes Oil and Gas, Food Service, Retail, Transportation, Utility, Marketing, Advertisement, Publication, Investment Trading, and Professional Consultancy.
• Manage corporate vision and roadmap strategies. Prioritized initiatives according to changes in technology, business needs, and funding. Developed business cases, use cases, project charters, analytical reporting, and ROI analysis. Liaised with customers, vendors, decision makers, and corporate leaders in efforts to build trust and promote collaboration. Created lateral and vertical communication plans to report status and risk. Managed Jr. and Sr. level project managers, ensuring traceability across all project deliverables and system stability. Implemented improved process initiatives that increased efficiencies for “To Market” release.
• Manage project plans, budgets, risk mitigation, and personnel resources within a PMO and matrix environment. Drove initiative results through a blended approach of Waterfall and Agile methodology. Crafted documentation to include use cases, business requirements, functional requirements, and gap analysis. Lead vendor selection processes to include scoping, budgeting, resource procurement, and tracking. Developed strategic and logistic matrices used to assess project progress, risks, budgets, and forecasting. Cultivated and mentored team members, developers, and offshore vendor resources to meet project goals and timelines.

TECHNICAL SKILLS

Cloud/SaaS: Ariba OnDemand (SIPM, Sourcing, Contracts, Catalogs, P2P, PO/INV Automation)

Cloud/Mobility: IOS, Android, Tablet, HTML5, Flash, Adobe Flex, CSS, WordPress

Database Systems: SQL Server, MS Access, Dbase, ODBC Utilities, Oracle, and Trinity

CRM: SalesLogix, Sage CRM, Microsoft CRM, Siebel 7.5 and Analytics, Salesforce.com

ERP/HR: JD Edwards, SAP R3, Oracle, Ariba

Productivity/ Testing: MOSS, Sharepoint, MS Project, Visio, Excel, Word, Powerpoint, Lotus 123, WordPerfect, Documentum, Crystal Reports X, and Web Access, JIRA, WebEx, HP Project and Portfolio Management Center

PROFESSIONAL EXPERIENCE

Confidential

Sr. Program Delivery Manager

Responsibilities:

• Managed Ariba and SAP vendors in a hybrid methodology of Agile and Waterfall
• Released the full cloud solution in less than 16-months
• Delivered very complex sourcing solutions, that met business immediate needs

Confidential, Houston, TX

Sr. Mobility Project Manager - Consultant

Responsibilities:

• Documented business case, feasibility studies, usability cases, and prototypes
• Managed solutions within a methodology hybrid of Waterfall and Agile
• Managed dedicated and non-dedicated resources through sprint instances

Confidential, New York, NY

Sr. Digital Interactive Product and Program Manager - Consultant

Responsibilities:

• Managed 4 person project team that managed ecommerce delivery and interactive solutions
• Lead digital strategy to increase sales revenues by 33% in 1st Quarter
• Managed global consumer-facing ecommerce with salesforce.com CRM
• Managed dedicated and matrix teams including Jr. PMs, UX, and on-offshore developers
• Managed eBook program and interlocking sub-programs valued at $18M annual revenue generator

Confidential, New York, NY

Sr. Interactive Project Manager - Consultant

Responsibilities:

• Financial management and communications of project budgets
• Interfaced with accounts and discipline leads to resolve project-related issues
• Managed banner, email, and mobile advertisement technologies

Confidential, Brooklyn, NY

Sr. Technical Project Manager - Consultant

Responsibilities:

• Utilized Agile and Waterfall strategies to ensure activity completion and readiness.
• Planned & mitigated risks through resource acquisition and intense scope management.
• Off-shore developer management
• Project pilot budget is estimated $14M within 42 public schools.

Confidential, Melville, NY

Sr. Digital Project Manager - Consultant

Responsibilities:

• Managed Project Management Schedules for courseware development and Voice Over Recordings
• Designed, developed and managed Testing Strategies for Usability, Quality and User Acceptance
• Completed the project closure processes ending the project: $1.8M in 46 countries
• Managed JD Edwards and WebFleet software integration solution for USA and Canada.
• Managed the documentation repository upgrade from MOSS to SharePoint for FirstGroup
• Project: 45M, 110 resources, 623 site locations installed under budget by 20% and completed 3 months earlier due to fast tracking Merged PMO processes from Laidlaw to FirstGroup’s new PMO division

Confidential, Des Plaines, IL

Training Director/Project Manager

Responsibilities:

• Certified attendees interested in receiving credentials for their organization through the Authorized Training Center.
• Lead Pre-Sales business meetings on products functionality and customization.
• Built development and testing environments in Oracle and SQL for clients on TAI’s hosted solution.

Confidential, Chicago, IL

Sr. Technical Project Manager Consultant

Responsibilities:

• Worked directly with the Project Management Office to ensure regulatory and corporate project processes were adhered.
• Maintained web portal for all documentation, project plans, and communications.
• Developed rollback plan for weather related issues in Nuclear Plants and Weather-watch centers.
• Completed project closure process: $18M, 52 resources, 88 site location, 12 Nuclear Plants, and 43 Weather stations. Project over budget due to weather-related rollbacks.

Confidential, Northlake, IL

Siebel Project/Change Management Consultant

Responsibilities:

• Drove the requirements gathering in legacy system to ensure existing operational procedures were integrated into the Siebel CRM application.
• Wrote Use Cases for the IT department for the Siebel Analytics integration.
• Managed Quality Assurance Testers, creating test script formats with China Siebel developers to ensure enhancements and system functions were approved within timelines and to specifications.
• Worked closely with the operations division to ensure that Standard Operating Procedures were enforced within the software development processes.
• Project Budget $100M, actual expenditure unknown

Confidential, Memphis, TN

CRM Implementation Project Manager Consultant

Responsibilities:

• Created Standard Operating Procedures for business operations division initiated with change, UAT testing scripts, and Sarbanes Oxley Compliance cash handling process.
• Developed a centralized billing management process as a Six Sigma project for Telecom Department.
• Completed project closure processes: $78M, 200+ resources, over budget 25% due to hardware requirement changes, on time completion.

Confidential

Training Manager

Responsibilities:

• Generated new business in response to Request for Proposal with State Agencies, cold calls, developing marketing materials, and targeted customer lists.
• Turned the highest profit of $300K within entire organization.
• Customized courseware training to meet their clientele needs plus created quarterly curriculum schedules to maintain series completions for certification tracks.