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Technical Business Analyst Ii Resume Profile

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GA

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Summary

Customer oriented, self-driven, highly organized professional with 6 years of experience in software and a specific ability to understand and convey technical information clearly. I have experience as a Technical Business Analyst and Consultant in the commercial real estate and healthcare industries. My goal is to find a position in software as an Analyst, Consultant or writing SSRS reports.

Professional History

Confidential

Technical Business Analyst II

  • Working with customers to resolve software, integrations and report related requests and issues with a team and independently, managing multiple critical tasks simultaneously to meet due dates as well as facilitate team activities and multiple streams of activity to ensure the timely resolution of issues, defining scope and writing specifications for custom reports, integrations and data extracts, working as item owner using SCRUM methodology to complete work items within a 2 week sprint timeframe, creating scripts using SQL statements that contain all types of joins and functions, writing views and troubleshooting complex stored procedures, report creation using SSRS and CRM, managing projects involving 10 or more people and multiple integrations, custom reports and configurations. Promoted to TBA II.
  • Technical environment: Team Foundation Server, Visual Studio 2005, SQL Server Management Studio, SQL Multi Script, SQL Server Reporting Services, SQL Server Profiler, CRM, SharePoint, Microsoft Office and Footprints

Confidential

Software Engineer

  • Tier II call center technician for Comcast customers providing over the phone technical support, resolving internet connection issues using command prompts, re-installing adapters, updating drivers, correcting TCP/IP settings and creating wireless networks, setting up email clients, installing and connecting printers, cleaning computers of all malware including, spyware, adware, Trojan horses, rootkits, worms and viruses by running Process Explorer, Autoruns, Gmer, HiJackThis, and editing registry. Resolve computer errors through the use of event viewer, safe mode, device manager and command prompts.
  • Technical environment: Grand Slam, Ninjato, Spark, Windows 7, Vista and XP, Mac OS 10.5 and above, Microsoft Outlook, Window Live Mail, all router configurations, Process Explorer, Autoruns, Gmer, and HiJackThis, Symantec Antivirus, command line tools cacls, ipconfig, tracert, chkdsk, etc.

Confidential

  • Originated and processed loans through wholesale and correspondent channels, pre-qualified applicants, conveyed complex financial products in clear straight forward terms, excelled in the area of customer service and client retention, technically savvy, created crystal reports and ran SQL queries, performed bulk imports of text files to SQL, an expert with DU and LP underwriting engines, generated most business through real estate agents and networking, awarded top producer for 2004 and 2008, maintained compliance with Georgia Department of Banking and Finance, NMLS, and Georgia Secretary of State.
  • Technical environment: Calyx Point, DU and LP underwriting engines, Windows 7 and XP, Crystal Reports 2008, SQL Server 2008, Microsoft Office including Outlook, Excel and Publisher and Picture Manager.

Confidential

Software Implementation Consultant

Traveled weekly to the client's site. Conducted in person initial assessments, implementations, training, installations, and troubleshooting. Software expert for client/server health management software including electronic medical records. Guided my clients to a higher plateau of technical efficiency through additional purchases, implementation and training. Created and submitted detailed RFP's. Excellent understanding of the health management field including HIPAA compatibility, billing, accounting, front desk, chart room management, clinical studies, analysis and ticketing.

Technical Support

  • Over the phone technical support, resolved data base issues, ran scripts, installations, and provided technical support for client server medical software. Served as the technician on call for some evenings and weekends. Promoted to consultant.
  • Technical environment: SQL 7.0, SQL 6.5, Access, Crystal Reports 5,7 and 8, PC-Anywhere, Windows NT/95/98/2000/ME/XP, MAC, EMR, Immunization Compliance Manager, clinical Protocol Tracking, On-Line Patient Scheduler, and others.

Confidential

  • Trouble shoot with Confidential technicians for possible line or Bellsouth router issues. Verify and trouble shoot connection types: Install and uninstall modems and NTS. Configure Caymen Routers.
  • Promoted to 2nd Tier Technician for DSG and NOC for ADSL Connectivity.
  • Promoted to ADSL Help Desk Technician.
  • Technical Environment: Windows 98/NT, MAC, Aelera, Blue Call Log and Remedy.

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