PROFESSIONAL SUMMARY:

• Over eight years of proficient business analysis experience in Banking, Auto - Insurance, Healthcare, E-Commerce, and Wealth management processes with an understanding of Business Process Flows and Case Tools. An articulate communicator and can fluently speak the languages of both, people and technology. Posses a blend of technical expertise with exceptional interpersonal skills that can effectively deliver results on time and within budget.
• Profound knowledge of industry standard methodologies Software Development Life Cycle (Agile, RUP, Waterfall, Spiral & other SDLC implementation)
• Implementation of Rational Tools used during various phases of RUP.
• Excellent in communications and preparing UML diagrams - Use cases, State diagrams, Activity diagrams, Sequence diagrams, Class diagrams, Data Flow diagram, Process Flow diagram, etc by using modeling tools like Rational Rose and MS Visio.
• Experienced in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design. Organized weekly Project Status and Task Review meetings.
• Good knowledge of Business Process Management and Business Re-Engineering.
• Easily adaptable to a fast paced environment.
• Well versed in documentation of Product Definition Document (PDD), Business Requirements Documentation, System Requirement Specification (SRS) and Functional System Documentation (FSD).
• Experienced in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Experienced in PeopleSoft and FTP.
• Experienced reviewing Test plans, Test cases and Test case execution. Writing test cases using Quality Center. Extensive experience in Manual Testing and Automated Testing.
• Familiarity with E-Business & E-Commerce applications.
• Project management experience includes client management, customer interaction, scope definition, project planning, and change control, integration, release management, strategic planning, goal setting, accountability, enhance decision-making, and improve customer service.
• Generated Traceability Matrices to ensure that all the requirements are covered by the test cases.
• Created Work Breakdown Structures (WBS), Project Schedules and Project Timeline.
• Strong expertise in building, Templates, Graphical analysis charts and Statistical reports using MS Excel and also expertise in MS Word, MS PowerPoint, MS Project.

TECHNICAL SKILLS:

Programming Languages: HTML, SQL, T-SQL, PL/SQL, MySQL, XML, UML, ORACLE, DB2, C++, Java and Assembly Language.

Operating Systems: Windows 98/ME/2000/XP/VISTA, MS Windows NT/2000/XP, Red Hat LINUX, UNIX, Sun Solaris, AIX.

Modeling Tools: IBM Websphere Business Modeler, IBM Rational Rose, CMMI Level 2 &3 and MS Visio

Database: MS Access, Toad, MS-SQLServer 2000/2005/2008, Teradata, Oracle 7.3-10g, IBM DB2, Sybase.

Web Design: Web 2.0, XML, HTML, Dream weaver MX, MS Front Page 98, Java Scripts.

Front End Suite: MS Office suite, MS Visio, MS SharePoint, MS Project

Software Development Methodologies: Rational Unified Process, Agile (SCRUM), Waterfall, RAD and Prototyping

BI Tools: Hyperion Reports, COGNOS reports, Crystal reports, Business Objects, SSIS, SSAS, SSRS and INFORMATICA.

Analysis Methodologies: RUP, UML, Agile methodology, Waterfall methodology, CMM, SWOT, Cost-Benefit Analysis, Risk Analysis, Gap Analysis.

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington IL

Sr. Business Analyst

Responsibilities:

• Acting as a liaison between development centers and IO teams ensuring program Processes are updated and program issues and risks are escalated and brought to resolution.
• Interacting with a combination of resources from BA coordinators to Technical teams.
• Responsible and holding accountability for Risk and Issues resolution across Development centers and Non-Development centers.
• Involved in Release Management and Technical Engineering.
• Responsible for Integration of the Methodology and SDM, Agile, Non-Agile.
• Commitment for Continual Improvement and Evolution of Execution Approach.
• Identification, Evaluation and Selection of the Program Processes.
• Administration or Review of new and changed processes to Process Site.
• Accountable for continuous evaluation of how work can be accelerated (Delivery Model, Knowledge sharing, Methodologies, lessons learned, Best practices).
• Facilitation of CDE Cross Development Work Flows.
• Administration and maintenance of the Share Point as well as Process Site pages.
• Participation in managing all aspects of project: Scope, risk, schedule, budget, quality and communication.
• Implement process changes, track results and monitor metrics to support continuous business process improvements.
• Responsible to track project changes and produces updated site-based schedule as agreed with engineering and project management.
• Create, develop and enhance project reporting to track KPIs, OLAs and SLAs.
• Responsible for conducting usability reviews using agile methodology by interacting with diverse users from directors to analysts.
• Responsible to take input from the business analysts and project engineers to develop and maintain the detailed schedule.
• Prepare process maps including gathering data, investigating cause-effect relationships, identifying gaps and recommendations for improvements, and measuring process performance.
• Involvement in testing phase and to provide support during the User Acceptance Testing phase.

  Handling change management process if there are new requirements or changes proposed.

• Facilitated Scrum meeting with technical/non-technical team, Accounts updating, data analysis and sharing with XML patterns, SME's to clarifybusinessrules & solve impediments, rectifying the regulatory issues with SME's and translated Functional requirements into User stories using JIRA.
• Articulatedbusinessrequirements from user interviews, and discussions with stakeholders.
• Convened with client groups to determine user requirements and goals.
• Identified and created all necessarybusinessuse cases from requirements, created activity diagrams, sequence diagrams, and class diagrams using Microsoft Visio.
• Worked with GUI team for designing the screens and assisted in developing mockup screens and prototyping of the user interface and usability testing.
• Set up definitions and process for test phases including product test, integration test, and system test.
• Worked with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
• Worked with the teams in conflict resolution and problem solving at various stages of the projects.
• Extensively used MS SharePoint and SharePoint Designer as content management platform and site design and maintenance, for managing content across the organization within a shared repository.
• Worked as SharePoint Admin for Share Point 2010 and SharePoint 2013

Environment: Team Viewer, Qlickview, LotusNotes, Trac, TestLink, MS Access, MS SharePoint Designer, InDesign, SnagIt, Planview, Smart Draw, DB2, UML tools, HTML, Ms Office, Ms Excel, Ms Visio, Agile.

Confidential, NC

Business Analyst

Responsibilities:

• Lead and conducted functional business reviews with stakeholders, to document business requirements, analyzed issues and presented and recommended business solutions that meet sponsor/stakeholder needs.
• Project scope included large projects/programs, multiple stakeholders, utilizing multiple technologies and/or 3rd parties like Capco, Fiserv and FIS.
• Provided assistance and guidance to team members participating in assigned projects,
• Managed project documentation (implementation plan, issues log, process maps, weekly status reports, etc.) and monitored results of process design deliverables and project completion. Assisted Marketing team in building wireframes.
• Utilized MS SharePoint as a document repository and MS Office for creating requirements documents
• Created a SharePoint site collection and specific functional site templates (with identified specific metadata) to use as sub sites to help manage a wide variety of document types for their business functions.
• Monitored and resolve emerging issues at the implementation stage of the project and played the role of Project Coordinator.
• Participated in post implementation review, to act as the escalation point for any process issue.
• Developed and maintained strong relationship with business partners and internal/external team members.
• Acted as SME when required for the IT team during development of system specs.
• Worked as an interim Project Manager coordinating with and reporting to the Director.
• Actively participated as a Subject Matter Expert (SME) in the business requirements gathering process.
• Experience in all facets of project lifecycle and genuine commitment to project environment and discipline.
• Ability to quickly learn organizational structure, business strategies and processes.
• Ability to build strategic business relationships with stakeholders and other team members.
• Worked effectively through issues, keen judgment in distinguishing between what users want versus what they need and prioritizing conflicting factors such as urgency, costs, time to deliver, regulatory, etc.
• Expert ability to resolve minor conflicts/issues using different tactics for prior to escalation.
• Participated in testing phase by preparing MTP and worked on CIM Excel 2010 in test execution.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.

Environment: UML tools, RUP, Rational Clear Case, Oracle 10g, SQL, MS Visio, MS Office Suite, MS Project, MS Excel 2010 CIM, HP Quality Center.

Confidential, San Francisco, CA

Systems Engineer

Responsibilities:

• Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with Customers, Management, SME (Subject Matter Expert), stakeholders, lenders, and underwriters.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Conducted and participated in JAD sessions with stakeholders and system users to collect the functional requirement specifications and used RequisitePro to maintain the requirements.
• Used UML notations and RUP methodology to analyze and translate business requirements into system specifications, communicating with the business on a broader scale and with an in-depth view too.
• Prepared Business Requirement Documents (BRD) and used Rational RequisitePro to manage, analyze, and convert business requirements into functional specifications.
• Created and managed project templates, use-case project templates, requirement types and traceability relationships in Requisite Pro.
• Extensively used Rational Rose and UML to produce Use Case models, required UML diagrams Such as class diagrams, sequence diagrams, etc.
• Used Rational Clear Case to keep different versions of the documents and Rational Clear Quest to report bugs or defect.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.

Environment: Rational RequisitePro, UML tools, RUP, Rational Clear Case, Oracle 10g, Retail Banking, SQL, MS Visio, MS Office Suite, MS Project.