SUMMARY:

• Business Process Modeling, Data Analytics
• System Development Life Cycle
• Microsoft Office Suite (Excel, Visio, Word, SharePoint, Outlook, PowerPoint and Publisher)
• Agile & Waterfall System Development
• Data Management
• Project Management
• Methodologies & User Acceptance Testing
• SQL
• SAP (Crystal Reporting, Webi)
• Salesforce
• Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• CSM Certified, Process Excellence
• Working Knowledge: Security Standards/Guidelines:FISMA, NERC, SOX, GLBA, HIPAA, NIST SP, 53
• Elicit, analyze, validate, specify, verify, and manage the needs of the project stakeholders, including customers and end users.
• Develop and presents appropriate requirement specifications by decomposing high - level business and user requirements into functional requirements.
• Define quality attributes, external interfaces, constraints, and other nonfunctional requirements.
• Support project teams and work independently to develop and refine research questions, analytical approaches, project timelines, and work plans to resolve business and/or policy issues.
• Use advanced data analysis and data mining skills to gain insight into these questions/issues; automate data reporting by providing expertise in effective reporting, dashboard and metric design, and build reports that provide increased visibility, quality, efficiency or process improvements
• Led meetings with cross-functional teams to gather technical information and to develop workflows, processes, procedures, policies, requirements, and other documentation to meet compliance standards.
• Helped to develop mitigation plans and implement measures to mitigate vulnerabilities
• Identify and develop recommendations to improve business processes or address policy issues, draft narrative reports and prepare presentations describing findings and conclusions with supporting evidence.
• Define, establish and manage risk metrics and track effectiveness. Follow appropriate protocols to ascertain product reliability, data integrity, product documentation, and user testing processes are implemented and complied with.
• Provided input to the development of a traceability matrix. Performed user acceptance testing of and wrote bug reports about the traceability matrix during its development.
• Collaborate with project teams made up of people with diverse and complementary skills.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Capture requirements for in-house applications via user stories, acceptance criteria, technical requirements and storyboards.
• Maintains ownership of SDLC on new development and production support application.
• Document enhancements to existing functionality by analyzing requirements via user stories, acceptance criteria, technical requirements, storyboards and low-fidelity prototypes.
• Construct workflow diagrams that enable the development team to convey business and functional logic involved in development efforts using UML and traditional process modeling.
• Manage and organize requirements using requirements management tools.
• Performs baseline business analysis by analyzing metrics, organizational structure, resources, core work activities, existing documentation and supporting technology related to business processes.
• Meeting with business/clients to gather requirements, elicit user stories, coordinate sessions and review completed development work.
• Coordination with internal and external clients to ensure the customer vision, needs, requirements and specifications are clearly understood.

Confidential

Business Analyst/Data Quality Analyst

Responsibilities:

• Reports directly to senior management on data quality improvement initiatives and findings from analyses as part of a large data migration and hygiene effort needed to cut-over data silos onto an enterprise solution; translate high level requirements into detailed specifications for reports and data visualizations.
• Primary contributor to the Sales Force data quality and integrity incident management tier 2 team; responsibilities include: performing research and analysis using Salesforce, Stuart, Webi (Business Objects) and Team Approach as tools to make evidence-based recommendations on account reconciliation and portfolio re-organization; ensuring the data quality and integrity meets a quality of standard useful for fundraising and donation tracking initiatives.
• Decomposes data integrity issues to determine root-cause for process breaks that lead to data quality defects; gap solutions are then designed, socialized and developed into schematic and process diagram products using MS Office, products are used to support change management initiatives including, as well as senior meetings.
• Collaborates on the Data Integrity Service Management strategy needed to align the organizations strategic business plans with the changing technical architecture and customer support model; the end-state governance product will leverage the Information Technology Service Management (ITSM) framework.
• Provides outreach and support by socializing newly established data standardization controls, prepare charts and tables for standard presentations, data entry best practices, data management techniques and opportunities for through daily customer engagement.
• Manages and self-prioritizes tasks and expectations of internal and external stakeholders with respect to mission priorities of the team; ensuring product delivery is met on or ahead of schedule.

Confidential

Business Analyst

Responsibilities:

• Utilize elicitation processes using interviews, document analysis, and business process descriptions.
• Collect and manage user stories, acceptance criteria, and requirements for multiple releases of a custom software application.
• Meet with stakeholders to discuss and prioritize system change requests.
• Adhere to safety procedures as recommended under the FDA standard operating procedures.
• Troubleshoot technical glitches associated with tool used in optimum productivity.

Confidential

Business Analyst

Responsibilities:

• Built project specifications for newly procured business, which included contents, resources, tools, budget and timeline.
• Created flowcharts using Microsoft Visio and other charting software to document workflows as well as use cases for outcome of expectations, goals and deliverables to all involved stakeholders.
• Oversaw and managed project team; developers and designers to ensure projects are completed according to specifications as documented in the functional specification document.
• Performed administrative duties including invoicing, cost analysis, resource management and other project management duties.