PROFESSIONAL SUMMARY:

• Around 9 years of diverse IT experience as a Business Analyst/Systems Analyst in Finance, Banking and Software domains providing a well - balanced understanding of business relationships at all levels until final solution release.
• Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum, RUP (Rational Unified Process) and Software Testing Life Cycle (STLC).
• Extensively used MS SharePoint and SharePoint Designer as content management platform and site design and maintenance, for managing content repositories.
• Strong experience in coaching the Product Owners and Development teams as a Scrum Master.
• Excellent in communications and preparing UML diagrams - Use cases, State diagrams, Activity diagrams, Sequence diagrams, Class diagrams, Data Flow diagrams, Process Flow diagrams, etc. by using modeling MS Visio.
• Expert level experience in Data integration, Data mapping and metadata related projects, also used version one.
• Experienced in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design. Organized weekly Project Status and Task Review meetings.
• Good knowledge of Business Process Management and Business Re-Engineering.
• Well versed in documentation of Product Definition Document (PDD), Business Requirements Documentation(BRD), System Requirement Specifications (SRS) and Functional System Documentation (FSD) and Technical Requirements.
• Experienced in conducting GAP analysis, Data Analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Experienced creating and reviewing Test plans, Test cases and Test case execution.
• Project management experience includes client management, customer interaction, scope definition, project planning, and change control, integration, release management, strategic planning, goal setting, accountability, enhance decision-making, and improve customer service.
• Generated Traceability Matrices to ensure that all the requirements are covered by the test cases.
• Created Work Breakdown Structures (WBS), Project Schedules and Project Timeline.
• Strong expertise in building, Templates, Graphical analysis charts and Statistical reports using MS Excel and also expertise in MS Word, MS PowerPoint, MS Project.

TECHNICAL SKILLS:

Business Modeling: IBM Web sphere Business Modeler, IBM Rational Rose, CMMI Level 2 &3 and MS Visio.

Operating Systems: Windows 98/ME/2000/XP/VISTA, MAC, MS Windows NT/2000/XP, Red Hat LINUX, UNIX, Sun Solaris, AIX.

Databases: Oracle, MySQL, SQL Server 2000, MS Access

Document Management: SharePoint, JIRA

Office Tools: MS word, MS Excel, MS Access, MS PowerPoint

Project Management Tools: MS Project

BI Tools: Hyperion Reports, COGNOS reports, Crystal reports, Business Objects, SSIS, SSAS, SSRS and INFORMATICA.

Analysis Methodologies: RUP, UML, Agile methodology, Waterfall methodology, CMM, SWOT, Cost-Benefit Analysis, Risk Analysis, Gap Analysis.

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington IL

Sr. Business Systems Analyst

Responsibilities:

• Acting as a liaison between development centers and IO teams ensuring program Processes are updated and program issues and risks are escalated and brought to resolution.
• Interacting with a combination of resources from BA coordinators to Technical teams.
• Responsible and holding accountability for Risk and Issues resolution across Development centers and Non-Development centers.
• Involved in Release Management and Technical Engineering.
• Responsible for Integration of the Software Development Methodology (SDM), Agile, Non-Agile.
• Administration: Implement process changes, track results and monitor metrics to support continuous business process improvements.
• Accountable for continuous evaluation of how work can be accelerated (Delivery Model, Knowledge sharing, Methodologies, lessons learned, Best practices).
• Facilitated daily stand-ups and sprint planning with technical/non-technical teams, data analysis and sharing with XML patterns, SME's to clarifybusinessrules & solve impediments, rectifying the regulatory issues with SME's and translated Functional requirements into User stories.
• Facilitation of CDE Cross Development Work Flows.
• Responsible to track project changes and produces updated site-based schedule as agreed with engineering and project management.
• Create, develop and enhance project reporting to track KPIs, OLAs and SLAs.
• Responsible for conducting iterative usability reviews by interacting with diverse users from directors to analysts.
• Prepare process maps including gathering data, data analysis, investigating cause-effect relationships, identifying gaps and recommendations for improvements, and measuring process performance.
• Worked with GUI team for designing the screens and assisted in developing mockup screens and prototyping of the user interface and usability testing.
• Set up definitions and process for test phases including product test, integration test, and system test.
• Worked with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
• Worked with the teams in conflict resolution and problem solving at various stages of the projects.

Confidential, Raleigh NC

Business Analyst

Responsibilities:

• Lead and conducted functional business reviews with stakeholders to document business requirements, analyzed issues and presented/recommended business solutions that meet sponsor/stakeholder needs.
• Provided assistance and guidance to team members participating in assigned projects,
• Managed project documentation (implementation plan, issues log, process maps, weekly status reports, etc.) and monitored results of process design deliverables and project completion.
• Assisted Marketing team in building wireframes.
• Created a SharePoint site collection and specific functional site templates (with identified specific metadata) to use as sub sites to help manage a wide variety of document types for their business functions.
• Monitored and resolved emerging issues at the implementation stage of the project and played the role of Project Coordinator.
• Participated in post implementation review, to act as the escalation point for any process issue.
• Acted as SME when required for the IT team during development of system specs.
• Worked as an interim Project Manager coordinating with and reporting to the Director.
• Actively participated as a Subject Matter Expert (SME) in the business requirements gathering process.

Confidential, San Francisco, CA

Systems Engineer

Responsibilities:

• Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with Customers, Management, SME (Subject Matter Expert), stakeholders, lenders, and underwriters.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.
• Conducted and participated in JAD sessions with stakeholders and system users to collect the functional requirement specifications and used RequisitePro to maintain the requirements.
• Used UML notations and RUP methodology to analyze and translate business requirements into system specifications, communicating with the business on a broader scale and with an in-depth view.