SUMMARY:

• Experienced Business System Analyst wif 7 years of industry experience in the domain of Healthcare, Banking, Finance.
• Excellent analytical and problem solving skills in designing, developing, and implementing innovative business processes and providing system solutions using new approaches, technology and .
• Exceptional leadership skills and competencies including issue management, conflict resolution, business and process analysis, team building and staff management wif synergistic effort.
• Highly proficient in project management, testing, documentation, modeling, and system implementation skills and strategic vision to find simple solutions to complex problems.
• Experience in gathering user requirements, analyzing, and preparing Project Deliverables, such as Project Charter, Business Requirement Document (BRD) and Functional Requirement Document (FSD).
• Adept at coordinating wif stakeholders, Subject Matter Experts (SMEs) and end users to understand,analyze, communicate and validate requirements through User interviews, Joint Application Design (JAD), Joint Application Review (JAR) sessions.
• Proficient in transforming business requirement into functional specifications focusing on workflow analysis and design, user interface, business process reengineering and process flow modeling.
• Identified and developed Use Cases from the business and systems requirements. Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Designed wireframes and mockups to communicate the business and the functional requirements to communicate wif clients and developers.
• Demonstrated ability to work in different phases of Software Development Life Cycle (SDLC) using Unified Modeling Language (UML), Rational Unified Process (RUP), Agile Methodologies (SCRUM), and Waterfall methodologies in multi - tier-web-based architecture.
• Familiar wif HIPAA code set resolution and payment-posting projects, including claims.
• Extensively used Rational Requisite Pro to gather and manage requirements. Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Expertise in performing GAP Analysis, maintaining Requirement Traceability Matrix (RTM), creating Work Breakdown Structure (WBS), and Data Analysis.
• Adept at creating Test Cases, Test Plans, Test Reports, and defect tracking when required.

TECHNICAL SKILLS

Methodologies: Scrum,Waterfall, Agile

Business Modeling Tools: Rational Rose, MS Visio, MS Office Studio, Open Source Serena

Project Management: MS Project, Microsoft Office Suite and SharePoint, Requisite Pro

Requirement Management Tools: Rational Suite (requisite Pro, Clear case, Clear Quest, Rose), Caliber RM, Optional Test 5.1, Rally HP Quality Center

Programming Languages: HTML, XML, SQL, C++, UML 2.0

Databases: Microsoft SQL Server 2000, Microsoft SQL Server 2005, Microsoft SQL Server 2008, Oracle 10g

Operating System: Windows 98/2000, Windows 7, Windows 8, Windows XP, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Systems Analyst

Responsibilities:

• Met the client groups to determine user requirements and goals.
• Defined the solution vision and scope by conducting highly interactive JAD sessions wif executives, users and developers.
• Developed Use Cases, Activity and Sequence diagrams using Rational Rose according to UML methodology.
• Used Microsoft Excel to generate graphs and reports to make business presentations
• Used Rational Requisite Pro to organize and prioritize the requirements and to trace relationshipsbetween them.Aided management in standardizing web applications by preparing GUI standards and recommending alternatives for in corporation in a phased, iterative manner.
• Created a Business requirement Document by synthesizing all information that TEMPhas been elicited anddocumented to date.
• Used Rational ClearCase as Version Control System for any changes to common documents related to
• Project like Use Case documents and Activity/Sequence Diagrams.

Environment: Scrum, Agile, HTML, XML, Rational Rose, MS Visio, MS Project, MS Visual Studio .NET,MS SQL Server, MS Access, MS Excel & MS Word

Confidential, Irvine, CA

Business Systems Analyst

Responsibilities:

• Organized meetings and discussions wif stakeholders and end users to understand the project requirement.
• Initiated all day JAD sessions and open-ended discussions to identify, clarify and simplify requirements wif stakeholders, architects, developers and different impacted teams including external vendors.
• Created Power point presentation and Scope documents to identify a feasible scope for a given release.
• Created high level requirements document using MS Word template and Requisite Pro.
• Created use cases on the basis of the high level requirements document and user stories via Requisite Pro, MS word and Rally.
• Performed Gap Analysis wif As Is -To Be Process flow diagrams using MS Visio.
• Created and updated estimates and resource planning document by identifying the total effort needed to complete a given project.
• Created wireframe and mockups using MS Visio and Adobe Dreamweaver.
• Identified Content needs and documented appropriate error messages and content to be displayed using Team site/CMS.
• Assisted the Project Manager to manage resources and facilitate for the team.
• Created conceptual assessment document in order to facilitate BA's in understanding the project change needs.
• Helped testers in developing and reviewing test cases/test plans in HP Quality Center.
• Facilitated the development team wif updating and maintaining Software turnover documents.
• Facilitated the reporting team by identifying tagging and reporting requirements on functionalities.
• Communicated and collaborated wif diverse teams in the organization to understand the products, services, and the culture.
• Researched, initiated and introduced new functionalities that could add value to the business.
• Assisted the Lead to communicate the team's progress on project by keeping track of release level traceability.
• Conducted functionality tests wif the team and end users to track defects using HP QC.
• Updated requirements/production defects via Rational Clear Quest.

Environment: Scrum, Agile, MS Visio, Adobe Dreamweaver, Requisite Pro, Rally, MS SharePoint, Oracle, MS Excel, HP-QC, Rational Clear Quest

Confidential, San Francisco, CA

Business Requirement Analyst

Responsibilities:

• Organized meetings and discussions wif client and end users to understand the project requirement.
• Initiated JAD sessions and open-ended discussions to identify, clarify and simplify requirements wif client and team.
• Created WBS, RBS and Gantt charts using Open Source Serena.
• Performed Gap Analysis wif As Is -To Be Process flow diagrams using MS Visio.
• Created and updated the Burn down chart along wif the scrum master.
• Created wireframe and mockups using Balsamiq and Adobe Dreamweaver.
• Assisted the scrum master to manage resources and facilitate for the team.
• Communicated and collaborated wif diverse teams in the organization to understand the products, services, and the culture.
• Gathered the basic requirements from client and end users and discussed them wif the team for the first sprint cycle.
• Researched, initiated and introduced new functionalities that could add value to the business.
• Assisted the scrum master to communicate the team's progress on project.
• Conducted functionality tests wif the team and end users to track defects using QC.
• Governance, site design, architecture and day to day maintenance of online content and information strategy wif the DCG team.
• Hands on branding overhaul to drive adoption, usability and consistency.
• Taxonomy driven central Knowledge Management site that spans multiple groups wifin DCG.
• Automated business processes management and forms processing through out of the box workflows, SharePoint Designer workflows combined wif InfoPath solutions.
• Supported cross functional group collaboration sites, secure team collaboration sites, executive blogging, help desk ticketing systems on-boarding and adoption.
• Supported a large project management portal that spans several site collections.
• Met wif users, document requirements, estimate work effort and duration, configure application, unit test and draft change management communications.
• Support departmental site owners, end users and other content managers to ensure they have the, materials and support for optimal use of their respective sites.

Environment: Scrum, HTML, MS Visio, Quality Center, Adobe Dreamweaver, Balsamiq, Open Source Serena, MS SharePoint, Oracle, MS Excel.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

• Performed the requirement analysis, impact analysis and documented Business Requirements Document (BRD) and Functional Specification Document (FSD) using Rational Requisite Pro.
• Prioritized deliverables, identified gaps, tracked defects, defined software requirements, created artifacts for testing and development.
• Gathered knowledge on HL7, HIPAA rules and regulations.
• Mapped HIPAA compliant EDI transactions for 837: healthcare claims and 835: payment advice transactions
• Collaborated efforts wif technical staff and subject matter experts to establish the technical vision of product and analyze triple constraint tradeoffs.
• Analyzed business processes, requirements, and data necessary to provide detailed logic for ETL development. Produced detailed source-to-target mappings for data warehouse/data mart objects.
• Created UML diagrams- Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Conducted GAP Analysis of current state (As-Is) ICD 9 and proposed state (To-Be) ICD 10 situations and represented the same on MS Visio.
• Supported development of UAT cycle test scripts, Review User Acceptance Test Plan (UATP) and attend walkthrough
• Recommended changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance wif government compliant processes like HIPAA/ EDI formats and accredited standards like ANSI.
• Managed the planning / test process for Medicare Part D Pharmacy Claims (PBM).
• Analyzed, maintained and updated FAQ knowledge base in SharePoint for better data accuracy and better timely data availability

Environment: MS PowerPoint, Requisite Pro, MS Visio, Adobe Dreamweaver, MS Excel, MS Access, Oracle, Clear Quest, Waterfall SDLC.

Confidential, Fountain Valley, CA

Business Analyst

Responsibilities:

• Gathered Business and Functional Requirements based on Waterfall SDLC methodology.
• Converted Business Requirements into Functional Requirements Specification Document and Technical Specifications using Rational Requisite.
• Facilitated JAR sessions, JAD session, wrote Status Reports, Oral Presentations, Emails and coordinated extensive communication network through interviews wif end users, physicians, Tech team and other non-technical team members.
• Created Use Cases Diagrams, Use Case Narratives, Activity Diagrams, Class Diagrams, and Collaboration Diagrams using UML modeling tools like MS Visio.
• Realize the data or content changes from HIPPA 4010 state to HIPAA 5010.
• Provided assistance in developing Test Plans, Test Cases, Test Reports, and Defect Tracking as and when required.
• Created Work Breakdown Structures (WBS), Project Schedule and Project Timelines using MS Project
• Maintained the Requirements Traceability Matrix (RTM)
• Performed data mining using SAS/INSIGHT to detect relevant patterns in a database from the current and historical data.
• Developed and executed overall testing strategy, plans, and test cases for User Acceptance (UAT) and Operational Acceptance testing phases
• Performed Data Analysis by evaluating Age, Gender, SSN, Date of Birth, Procedural Codes including all financial information (deductibles, co-pay, net paid amount etc.)

Environment: MS Project, MS Visio, Rational Requisite Pro, SQL, Oracle, SAS, Toad, MS Excel, Macros, UAT.

Confidential, Boston, MA

Junior Business Analyst

Responsibilities:

• Involved in conducting team meetings to gather requirements from key stakeholders such as Business SMEs, QA Analysts and project management team. Also, conducted follow-up one-on-one meetings wif SMEs.
• Performed GAP analysis wif As Is - To Be Process flow diagrams using MS Visio.
• Translated business requirement into functional specifications for communication to technology team
• Developed source to target to data mapping for the source elements and created transformation rules as per the business need
• Developed testing strategy and assisted in review test cases
• Involved in User Acceptance Testing
• Created documents like business user stories, business requirements and system requirements.
• Customized the Scrum framework and implemented it in the project.
• Acceptance Criteria (BAC) to the User Stories and generate reports.
• Created Statement of Work (SOW) document for various capabilities in the initial requirements gathering phase.
• Created Use Cases based on the Business Needs and Features (BNF's) provided by the business team.
• Experience in using Microsoft SharePoint to centrally store, manage and access business artifacts across all platforms.
• Created Activity and Sequence Diagrams in UML using Rational Rose and also involved in creating the Business Process Models.
• Documented and reviewed high level and detailed requirements in Detailed Design Specification (DDS) document.
• Successfully conducted JAD sessions, which helped synchronize different stakeholders on their objectives and helped the developers to have a clear-cut picture of the application to be developed.
• Worked wif the UI Prototyper's in creating mock up screens and validated if the requirements are in sync wif the prototypes created.
• Wrote test plans and conducted testing. Became the IT expert on the Content Management System (CMS).
• Multi-tasking skills and the ability to balance multiple priorities and keep up wif project scope changes.
• Worked wif other team members to review and update interface and process flows.
• Experience in UI level Data Mapping.
• Enhanced functionality included upgrading site from static site to Content Management System.
• Performed planning and execution of digital projects; developing schedules; defining and owning feature requirements for website development, managing website content, establishing and enforcing content governance, creating business requirement documents, and offering input on content migration plans, workflows, testing plans, and quality assurance.
• Set up team SharePoint site including templates for client tracking KPIs, document repositories, team calendar and a task tracker.
• Used the knowledge for - loans, commercial lending, letters of credit, standby letters of credit, foreign exchange, time deposit commercial paper, s of deposit, repos and reverse repos and demand or checking accounts and how they relate to each other, and the varied systems that they interact wif for better updating of the domain.
• Built Incident and Request Management Models in Test Remedy environment and had it approved for implementation in production.
• Conducted UAT and trained the client at acceptance.
• Performed analysis of requirements/design documentation and business processes as inputs for test planning/execution cycles.
• Involved in the Defect Management process.
• Conducted Regressions Testing, Component Integration Testing, and System Integration Testing in Respective environments.
• Designed and implemented simple workflows using SharePoint modules and email notification.
• Involved in developing SQL queries and stored procedures to check data integrity.
• Created SQL scripts to test the stored procedures by sending different sets of input parameters. Performed backend testing using SQL queries to retrieve and verify information in the database.

Environment: Agile (Scrum) SDLC, iRise Manager, iRise Studio, iDoc Reader, iRise Shared Server, Rational Rose, Requisite Pro, Enterprise Architect, MS SharePoint 2010, SQL, Oracle, MS Word, Java, Crystal Reports, BOBJ and MS Excel.