Data Age Business Systems Resume Profile

Summary:

3 years software implementation experience CRM
Implemented ACT, Sugar and InfusionSoft CRM Software
Customer Project Manager for 3 full cycle CRM Implementations that were done in budget and within time line.
Extensive experience managing all aspects of marketing communications including: direct marketing, publications, event management and audio/visual production.
Actively studying and learning Microsoft Dynamics CRM 2013 software
Military veteran who understands organization and structure, but also can think out of the box for creative solutions.

Professional Experience:

Marketing Director

Achievements:

Job responsibilities:

Maintain sales goals by overseeing all marketing efforts within the department that include:
Campaigns/strategies
Public relations
Marketing communications
Social media
Measurement, track and analysis of campaign effectivity
Manage campaigns from concept to implementation to insure they are on budget and ROI in on target
Creation of technical training curriculum for customers that includes CRM integration into our software suite

Data Age Business Systems

Confidential

Achievements:

Assisted in increasing year over year growthvia a variety of marketing campaigns.
Decreased cost of marketing by 20 by identifying, evaluating and developing marketing strategies based on knowledge of company objectives and market trends.
Developed, maintained and updated presentations and training material to increase usability by up to 20 .
Produced engaging online marketing campaigns that resulted in a 33 open rate.
Ensured company has quality web presence and managed exposure through social media including: Facebook, Twitter, Blogs and LinkedIn.
Repackaged and reformatted more than 250 training videos and reduced support calls by 15 by creating new training videos. Increased the total number of customers to become certified by 50 .

Job responsibilities:

Developed duplicable processes that both our internal staff and customers used.
Standardized the brand carried through in all areas including design of collateral materials and marketing strategies for our target markets.
Demand generation developed the strategy and managed the marketing programs that drove demand for our products to various segments prospects, customers, groups .

GPS Fleet Solutions

Confidential

Achievements:

Introduced weekly training webinars for both staff and customers on how to better use the software
Created company's first online training library and tech support training repair stations
Instituted systems and processes to reduce support tickets by 300 within 3 weeks of taking over the department. Average wait time reduced from weeks to hours.
Involved in all aspects of creating/implementing initial SUGAR CRM project for company
Included requirement gathering, training on CRM characteristics, CRM setup, campaign generation and follow-up.

Job responsibilities:

Century 21 M M Associates

Confidential

Achievements:

Developed Real Estate starter kit for new agents entering the industry.
Negotiated successful transactions with multiple parties
Was a regular guest on local TV as a result of being the leading foreclosure specialist in the country's