SUMMARY:

• Senior Business Analyst, wif 7+ years of work experience as a Business Analyst and an exceptional record of delivering cost TEMPeffective,
• High performance technology solutions to meet challenging business demands, provided in improving business decision making by navigating, automating and developing reporting applications for Finance, Online payments, Merchant Services and Sales systems, assisting sales team in improving processes. Established history of achieving goals through insightful listening, working as a problem solver, active team member and a recognized team lead. Consistently ranked in top quartile on performance reviews.
• A hard - working team player wif extensive noledge of Unified Modeling Language (UML), Software Development Life Cycle (SDLC), Object Oriented Analysis and Design (OOAD), Business Process Re-engineering (BPR), Testing Lifecycle, Data Modeling, Service Oriented Architecture (SOA), GAP analysis, risk analysis, cost-benefit analysis, conducting Joint Application Development Sessions (JAD) and various methodologies including Waterfall, Agile and SCRUM, Prototyping, Six Sigma (DMAIC), Rapid Application Development (RAD) and Rational Unified Process (RUP).
• Skillfully documented Business Requirements, Use Case Specification, Functional and Non-Functional specification, UML diagrams including Use Case diagram, Activity diagram, Class diagram, Sequence diagram, Data Flow diagram (DFD), Entity-Relationship diagram (ERD), Requirement Traceability Matrix (RTM), Change-Version Control, and User Manuals. Knowledge on web services.
• Adept in creating Mockups for Widgets especially for Dashboards targeting both web & Mobile platforms. Knowledge on facets.
• Worked closely wif Sales and marketing teams to support CRM projects.
• Experience and Knowledge of Data Architect, Data Mapping & Modeling to support ETL process (data warehousing) including Dimensional Modeling, Data Cleansing, and Data Quality etc.
• Hands on experience wif PL/SQL, T-SQL for scheduled and ad-hoc reports including use of Stored Procedures, Views, Joins and Triggers
• Extensive experience in roles such as Project management and Senior Business Analyst wif excellent noledge to the full Software Development Life Cycle (SDLC) methodologies, frame works and processes. Experienced in managing requirements from project inception through release.
• Good domain noledge and work experience in Health and Insurance.
• Expert in Software Development Life Cycle (SDLC), Object Oriented Analysis and Design and Agile Methodology. Experience in JAD Sessions, Live Meetings and Interviews.
• Knowledge and experience all areas of project life cycle in a highly structured change management environment using both proprietary methodologies, Agile Techniques and RUP.
• Well versed in project management tools like MS Project for project planning, Project scheduling. Organized JAD sessions to gather requirements at various stages. Good understanding of Project Process and ability to analyze business problems and identify solutions. Worked extensively wif the team to meet business requirement, create prototypes and analyze workflow.
• Experience in dealing wif web services, web technology related application and experience in infrastructure design changes.
• Experienced in creating Business Requirement Documents, User Requirement Specification, and Functional Requirement Specifications. Experienced in creating Data Flow Diagrams, Use Cases, State Diagrams, Sequence Diagrams, Component Diagrams, Use Case Diagrams & Activity diagrams.
• Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices. Prepared documents to conduct user acceptance testing. Good working experience in all the sprints of the project in SCRUM.
• Skilled in performing Gap analysis and Impact Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements. Extensive understanding of Operations Management and Logistics. Exposure to Change Request Management tools like Clear Quest.
• Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.
• Experienced in all areas of project life cycle in a highly structured change management environment using both proprietary methodologies, Agile Techniques and RUP (Rational Unified Process).
• TEMPEffective in executing multiple tasks and assignments ahead of schedule. Strong Image for dedicated teamwork, high energy, work ethics and commitment wif capability to handle new technologies and situations.
• Team player and self-starter wif excellent communication, coordination, documentation, project planning and interpersonal skills.

TECHNICAL SKILLS:

Business Skills: Business Process Analysis & Design, Gap Analysis, Impact Analysis, JAD/JRP Sessions, Requirement Management, Technical Specifications, UAT, Defect Management, Test Plan & Test Cases.

Models & Artifacts: BRD(Functional & Technical), SRS, Use Case Modeling, ER & EER Modeling, Dimensional Modeling, DFD, Change-Version Control, Traceability Matrices, Project Charter, Context Diagram, STLC

Methodologies: Agile, Scrum, RUP, CMM, CMMI, Six-Sigma, Prototyping and Waterfall

Languages: COBOL, C#.NET, JAVA, T-SQL, PL/SQL, HTML and XML

Tools: MS Visio, Balsamiq Mockup, Confidential Rational Rose, Requisite Pro, ClearQuest, ClearCase, HP Quality Center, Win Runner, Microsoft office Suite, MS SharePoint, MS Lync, JIRA, TFSDatabase Oracle, DB2, MS SQL Server, SSMS, SQL Developer, ERWin, Toad

Environment: s Windows, AS/400, Solaris, Android, Linux, Unix

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Oak Brook, IL

Responsibilities:

• As EIM Implementation Coordinator, directed implementation and change management activities for the Department of Developmental Services (DDS) and the Department of Mental Health (DMH), supporting the implementation of Enterprise Invoice Management (EIM).
• Gatheird Requirements to overcome the problems of existing system, and created a Business Requirement Document.
• Conducted interviews wif the SME and gatheird information about Health care Enrollment, Billing and Claims processing.
• The user interface (UI) screens were mocked up in Microsoft Visio and reviewed wif the end users prior to programming to solicit User Acceptance.
• Ensured dat project followed Business Rules and was in compliance wif HIPAA rules to display minimum benefit information and others.
• Worked wif end users to define business design solutions (e.g. new workflows, systems, programs, reports).
• Created Report Mockups and Sample Mapping documents for the Error Reporting.
• Created flow charts describing how to use the new system.
• Participated in daily standup meetings and owned daily milestones to gather and create reporting specifications.
• Created UAT plans wif several test cases for each project to ensure dat the system runs smoothly after the proposed enhancements.
• Coordinated between business line, operations and the technical team throughout the project.
• Facilitated and scribed JAD sessions, user meetings, and interviews to extract business requirements to confirm dat those requirements are in alignment wif the expected results.
• Gatheird requirements for impacted system and business areas and their needs to embrace the changes.
• Created T-SQL statements, stored procedures to query the custom claims OLAP & OLTP databases.

Environment: Agile, SQL Server, Windows XP, Rational Rose, Rational Requisite Pro, QTP, UML, MS Visio, MS Project, MS Office (MS Word, MS Excel, MS PowerPoint), MS SharePoint

Business Analyst

Confidential, CA

Responsibilities:

• Proficiently documented detailed design analysis and requirements according to corporate standards and IT Best Practices on Claims application and Loss reporting system dat catered to customers, agents and claims representatives needs
• Proactively worked wif special investigations officers' to elicit business requirements on designing their work queue wif supporting artifacts such as process models, and UML diagrams
• Monitored the company's Sales force CRM application; Created workflows for automated lead routing, escalation and email alerts
• Hands on experience in creating Profiles, Roles based on Organization role hierarchy and implemented Record - Level and Field-Level security and configured the sharing settings
• Worked wif business to define email templates to be used for various approval process email notifications and escalation emails
• Based on user stories, defined the custom objects and relationships dat needed to be set up for Insurance policy and carrier objects; worked wif business to define a custom lead scoring module in Sales force using Custom objects, visual force pages, batch apex, outbound messages
• Translated Insurance Agents' specific business requirements to functional specifications wif mock-screens, and work flow sequence diagrams to aid the TEMPeffective development & enhancement of disparate reporting process
• Accountable as key analysis resource for web applications dat involve lines of business such as Auto, Homeowners, Commercial property and Marine to provide expertise and possible solutions to resolve IT application related business needs
• Partnered wif Technical team, System Architects, Application Developers and Quality analysts for successful planning and implementation of the project wifin established timeline and supported user acceptance testing wif the business users and other test events
• Prioritized multiple work activities regularly and provided status reports consisting project goals and s of every project to the managers
• Proactively involved in software development lifecycle such as applications development, logical design, and software/data design and standards

Environment: MS-PowerPoint, MS-Excel, MS-Word, MS Visio, Siebel 8, Oracle, Salesforce.com & QC

Business Data Analyst

Confidential,Irving, TX

Responsibilities:

• Eliciting, documenting / detailing functional, non functional/ supplemental requirements, business rules/web intelligence rules from users, existing systems for the evolving applications.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Facilitated Joint Application Development (JAD) sessions. Gatheird requirements using interviews, document analysis, requirements workshops, storyboards and surveys
• Participated in creating E-R diagrams and class diagrams during the central repository implementation phase. Gatheird requirements for the reporting system which was based on the central repository
• Performed risk management for identifying, analyzing and managing existing and expected risks in the project by creating Risk Management and Response Action Plan
• Identifying external, internal Interfaces, data exchange points ECM and EDW requirements, work items, hand-offs, compliance rules, financial report requirements and documenting/managing deliverables.
• Creating/Updating Use Cases, activity diagrams, class diagrams, data Models/ data flow diagrams.
• Created and executed SQL queries (using Rapid SQL and MS Access) and scripts to validate data movement and generate expected results for UAT.
• In depth analyses of data report was prepared weekly, biweekly, monthly using MS Excel, SQL & UNIX
• Eliciting requirements for relational databases, batch processing systems and various reports.
• Writing User Acceptance Test Cases from requirements and managing them in Mercury Quality Center.
• Test defect tracking in Quality Center and coordinating bug remediation.
• Managing, version controlling, distributing project documents, release review decks via SharePoint.
• Process measurement (metrics), process monitoring, process simulation, process improvement. users, peers on various deliverables, process steps/methodologies, tools, applications.

Confidential, Chicago, IL

Jr. Business System Analyst

Responsibilities:

• Created Business Requirement Document and Functional Requirement Document (FRD)
• Elicited business requirements from clients and translated them into functional specifications and assisted in technical design
• Created and implemented business partner feedback mechanisms
• Created Use Cases to make developers understand the requirements in more easy way
• Contributed to the creation of business plans (including business cases) to assure plans meet company goals
• Integrated business plans wif technical programs and project plans
• Served as liaison between architects, developers and designers, and wif internal business partner and/or vendor companies
• Provided technical/functional assistance in identifying, evaluating and developing systems and procedures dat are cost TEMPeffective and meet user requirements
• Served in a consultant role in Software Development Life Cycle (SDLC) models
• Lead cross-functional teams to address business or systems issues
• Actively involved in updating internal processes (submit claims, check eligibility), updating data collection and data reporting
• Supported team by assisting wif functionality questions, testing, and implementation
• Conducted technical/non-technical presentations to the management and workshops for the clients.