SUMMARY

• Business Analyst having around 6 years of experience in Healthcare and Banking Domains.
• Experience in UML, Visio, Rational Rose, Clear Case, Rational Requisite Pro, Test Manager, Rational Clear Quest & Microsoft office Suite.
• Profound knowledge in deploying Lean Six Sigma tools such as Design of Experiments and DMAIC methodology.
• Worked extensively on Value Stream Mapping Current state (As - Is) and Future state (To be), Gap Analysis, Root Cause Analysis, Feasibility studies, SIPOC process flows for Agile and Waterfall Projects.
• In-depth knowledge of Rational Unified Process (RUP) methodology, SCRUM, Agile and XP methodologies, Object Oriented Analysis and Design (OOAD), Requirement Traceability Matrix (RTM).
• Conducted walkthroughs, surveys, questionnaires, interviews, brainstorming and Joint Applications Requirements Capturing Session (JAR) and Joint Application Development (JAD) sessions for conflict resolution.
• Expertise in documenting business requirements document (BRD), Use Case Specifications and Functional Specifications, Systems Requirements Specification (SRS), Workflows and Unified Modeling Language (UML) diagrams (use case, activity, sequence).
• Performed Fit-Gap analysis, User Acceptance Testing (UAT), SWOT Analysis and Cost Benefit Analysis, handled change requests and communicated them to senior management.
• Hands on experience on assisting Functional Testing, QA Test Plan, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs and User Acceptance Testing (UAT)
• Highly commended ability to work under minimum direction and use independent judgment in decision-making.
• Adept in working at all levels of management and managerial processes: Project Leadership, Requirements for product design, engaging with Cross Functional Teams, Interaction with Client, Offshore/Onsite Management, Budget and Schedule Estimations and Worked Closely with Business / End user teams to gather teh Business process and Knowledge.
• Motivated team player and a proactive self-learner with excellent communication and inter-personal skills polished over experience.

TECHNICAL SKILLS

Process/Models: SDLC, Agile, Waterfall, RUP (Rational Unified Process), UML, Business Modeling

Tools: MS Visio, Rational Rose, Requisite pro, Test Manager, JIRA, MS SharePoint, Oracle Documaker

Change Management Tools: Rational Clear Quest and Quality Center

Project Management: MS Project, Dynamics, Word, Excel, Access, PPT, Outlook.

Database: Oracle10g, Access, SQL Server 2000/2005

PROFESSIONAL EXPERIENCE

Confidential, OH

Business Analyst

Responsibilities:

• Interacted with stakeholders to get a better understanding of client business processes and gather business requirements.
• Document business requirements into functional specification with clear, complete, and concise manner along with use cases and UI models.
• Assisted Project Manager in preparing project plan and business case documentation by identifying key business requirements, describing primary responsibilities, timelines, deliverables and key milestone.
• Responsibilities included interaction with different department representatives to understand how they responded to their patient’s needs and requests.
• Conducted JAD sessions with teh managers and other staff members from various Business units which include HR, Finance, customer service, Pharmacy, ER departments, etc to determine business needs, work flows, resource availability and time constraints for teh project.
• Created Wireframes and page mockups to halp business users visualize teh website.
• Using Rational RequistePro created and maintained requirements for teh web portal in User Requirement Specification, Detailed Use Cases and Functional Requirement Specification.
• Created Use case and Activity diagrams using MS Visio to give web developers a better idea of teh application design.
• Worked on managing and processing teh change requirements from business users and conducted JAD sessions to resolve conflicts between key users and developers.
• Reviewed test cases to ensure accurate and complete testing of user requirements.
• Conducted User Acceptance Test before teh go-live of teh project
• Coordinated overall timeline and operational readiness tasks for releases.
• Coordinated defect management process using Tracker.

Confidential,Tampa, FL

Business Analyst, Tester

Responsibilities:

• Responsibilities:
• Liaison between teh client and development team to support teh client’s data analysis and reporting needs.
• Identified solutions to close gaps in HIPAA compliance.
• Followed teh Business Rules, and ensured dat HIPAA compliant Rules are followed to display minimum benefit information dat teh Provider is required to pass on teh EDI transactions.
• Provide current market, economic and technical information and updates as well as external changes impacting trading activities to customers.
• Conducted Black Box Testing on teh application and validated teh dataflow in teh application.
• Tested security test and audit test for this particular system. Performed Black Box, functional testing, end to end testing for world points system.
• Manually tested teh whole application before going for teh automated testing.
• Involved in testing teh conversion of teh application into web application using XML web services.
• UAT testing performed along with call center managers to make sure dat application meets their requirements.
• Engaged in analyzing requirements, identifying various individual logical components, expressing teh system design through UML diagrams.
• Worked on Rational Rose to develop teh use cases, class diagrams and sequence diagrams.
• Worked on Requirement Change Management System in Rational Requisite Pro.
• Setting up document hierarchy and standards to define different level of requirement using Rational Requisite Pro.
• Analyzed existing data and used tools available to successfully forecast teh pricing models.
• Responsible for addressing, diagnosing, and resolving issues dat arise on a day to day basis for teh team. Also responsible for documenting teh causes, analysis and final resolution to teh issues/errors.
• Identified areas of risk exposure and loss techniques adopted.
• Developed detailed auditing and reporting of teh current status and history of all components related to a product.

Confidential

Business Process Analyst

Responsibilities:

• Conducted interviews of various stakeholders to understand teh business challenges and key pain areas. Elicit, identify, and validate requirements through surveys and interviews with Subject Matter Experts (SMEs)
• PBM (Pharmacy benefit mgmt.), analyzed teh success and TEMPeffectiveness for benefit requests and projects. Conducted industry and client research and analysis to identify opportunities for improvement.
• Co-ordinated targeted physician and pharmacist task force. Generated reports and searches. Worked closely with IT to design applications.
• Reviewed teh absence of proper tollgate reviews for existing projects and assumptions tracking for variation in forecasting.
• Conducted in depth process analysis using value stream mapping. Carried out Gap analysis for process gaps.
• Used circle diagram tool to define current process efficiency and capability. Identified lean wastes and areas of improvement to optimize process efficiency.
• Implemented six sigma methodologies like Improvement Opportunity Assessment (IOA), Operational Excellence (OPEX) to define and establish a standardized and user-friendly market model.
• Kaizen, cause TEMPeffect matrix, DMAIC methodology and FMEA six sigma tools were used to analyze business case.
• Identified and eliminated teh lean wastes of repeat process/rework, disconnect in process, communication between marketing, finance and regional stakeholders.
• Incorporated appropriate metrics at gates, and formalized roles and responsibility charting. (RACI- Responsibility, Accountable, Consulted, Informed)
• Established an enterprise-wide model to bring continuous improvement in product forecasts across different product launches/regions.
• Developed use cases, use case specs, use case scenarios and models, work flow diagrams, process flows, Activity and sequence diagrams as per BABOK.
• Assisted project managers to manage scope, schedule, and cost benefit analysis for teh project between various stakeholder groups and within teh project team, in order to resolve conflicts.
• Coordinated project communications including status, risks, issues, escalation, etc.

Confidential

Business Analyst

Responsibilities:

• Responsible for business analysis and requirements gathering.
• Modeled and populated teh business rules using mapping into teh Repository for Meta data management.
• Researched sources and identified necessary Business Components for Analysis.
• Modeled business domain, developed activity diagrams, data models, class diagrams in support of user requirements documents using RUP methodology and system modeling tools such as Visio and ER-Studio.
• Project life cycle - from analysis to production implementation, with emphasis on identifying teh source and source data validation, developing logic and transformation as per teh requirement and creating mappings and loading teh data into different targets.
• Extensively worked in teh performance tuning of programs, ETL procedures and processes.