PROFESSIONAL SUMMARY

An innovative and dynamic Business Analyst with over eight years 8yrs of corporate experience and successful background in Business Analysis, Business Modeling, Requirement Gathering, Software Validation, Data Analysis and Payroll Processing. Domain experience in Healthcare and Financial Institution as well as all phases of the Software Development Life Cycle and a firm understanding of the technologies involved in SOA web services, XML and SQL. Proficient in Implementing SharePoint and hands on experienced in using CASE tools in gathering, analyzing and documenting requirement artifacts.

QUALIFICATIONS

• Extensive experience in gathering, managing and documenting business requirements, communicating effectively with Upper management, Stakeholders, SME's, Tech Leads and Business Users.
• Comprehensive knowledge of SDLC methodologies including AGILE methodologies SCRUM, RUP Extreme Programming Tools and traditional methodologies like WATERFALL and SPIRAL.
• Performed duties related to SCRUM Master.
• Contributed to final decisions regarding the readiness of application installations.
• Excellent facilitation skills in conducting walkthroughs, interviews, brainstorming and JAD sessions.
• Adept at creating and transforming business requirements into system requirements/business rules and designing business models using UML diagrams Context, Use Case, Sequence and Activity diagrams in Enterprise Architect, MS Visio and Rational Rose.
• Expert in business process engineering including analysis, design, development, testing and implementation of innovative software applications as well as re-engineering existing applications.
• Knowledge of SharePoint Administration throughout company departments to offer employee-managed, interactive collaboration and efficient work solutions.
• Proficient in conducting GAP Analysis, SWOT/PEST/PESTLE Analysis, Cost Benefit Analysis, Risk Analysis, Impact Analysis and ROI as well as expert use of Surveys and Questionnaires in gathering info.
• Expertise in creating Static Wire Frames using mock-up tools to assist UI/UX team in UI Prototype designing.
• Expertise in writing effective Test Cases and Requirement Traceability Matrix to ensure adequate software testing and manage Scope Creep.
• Experience in working with Data Management and Data Governance based assignments.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, Scheduling/Time Box Management and Conflict Management.
• Excellent communication, analytical, interpersonal and presentation skills expert at managing multiple projects simultaneously.
• Experience working with on-shore, offshore, on-site and off-site individuals and teams.
• Strong understanding of Software Testing Techniques especially those performed or supervised by BA including Black Box testing, Regression testing, and UAT.
• Extensive experience in liaising with business, product owner and functional owner during high-level and low-level review sessions to derive and execute action plans, complex system tasks, meeting deadlines and standards.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Responsibilities:

• Identify, assess and document business requirements pertaining to new and enhancement projects for the applications Customer Master and Alignment Master.
• Create functional specification documents to the meet these requirements.
• Perform data analysis and match business requirements to the sources of data within systems and to ensure data quality.
• Develop use cases to explain / demonstrate business requirements specifications to technology teams.
• Work as strong liaison between business users and technical team.
• Interact with offshore team and Developers during design and development phases of the system.
• Build test cases and conduct UAT before the deployment of major enhancements.
• Log defects through defect tracker and run defect triage meetings with the offshore team.
• Act as a Data Steward for the cleansing and validation of raw from various vendor sources before the data is fed into the applications.
• Run SQL queries for testing and also to check sanity of data.
• Add new customers to the Customer Master application after performing necessary validation using NPI registry, Veeva Sales Force and sources like MedPro.
• Effectively manage change by deploying change management techniques such as Change Assessment and Impact Analysis.
• Involve in defining the business rules for making decision about aggregating federated information in real time, resolving sourcing system conflict and coordinating data visibility with data quality rules incorporated in the in-house application.
• Use pivot tables to generate reports and analytical data from the sales processing files each week in order to analyze the product metric performances.

Environment: MS Office Professional Outlook, Word, Excel, PowerPoint , MS Visio, SharePoint, MedPro, NPI registry, SQL Management Studio, Veeva Sales Force, Customer Master and Alignment Master.

Responsibilities:

• Pursue Agile SCRUM and conducted meetings, stand up meetings, retrospect meeting and documented minutes as part of the daily SCRUM.
• Track and record product backlog for best representation of performance and maintenance support.
• Follow up on Sprint backlog and effectively communicate both externally and internally within the team to keep posting progress to management and seek out approval or assistance whenever bottle neck issues prevail.
• Come up with root cause analysis of tickets or issue and propose a fix as a solution.
• Liaising with business, product owner and functional owner during high-level and low-level review sessions to derive and execute action plans, complex system tasks, meeting deadlines and standards.
• Gather, analyze, and document high level business requirements form the business.
• Detailed impact analysis of several other complex functions of the Diamond application.
• Produce corresponding technical requirement artifacts such as System Requirement Specification SRS , Test Cases, Design Memo and all the affiliate artifacts.
• Manage change by deploying change management techniques such as Change Assessment and Impact Analysis.
• Research background information whenever working on a ticket in order to be more informed and to facilitate understanding and establish connection effectively throughout the team both in written and verbal communication.
• Support the testing process by providing documentations like design memo, probing questions, and providing timely answers.
• Conduct knowledge acquisition sessions for new joiner s .
• Created documentation for a process asset library called Client University so that team can have access to the project artifacts and work flow diagrams.
• Prepare several documents of healthcare keywords and process flows for sharing with team on SharePoint and also for offshore.

Environment: Agile, Waterfall, MS Office Professional Outlook, Word, Excel, PowerPoint , SharePoint, Service Manager, Diamond application, Service Manager, HP ALM, API tool and SQL.

Responsibilities:

• Coordinated with PM to discuss and create template for Methodologies, Budget, Time factor, Risk register, MS project timeline, Project mile stones and Critical path analysis.
• Planned and supervised target meetings with SME's such as Doctors, hospital management teams etc , JAD sessions with all Project stakeholders including Tech Leads , direct interview sessions, conference calls and produced detailed artifacts such as Surveys/Questionnaires and minutes of meetings covering issues discussed.
• Gathered, analyzed, documented high level business requirements and produced corresponding technical requirement artifacts such as Business Requirement Documents BRD , System Requirement Documents SRD , Test Cases, Requirement Traceability Matrix and all the affiliate artifacts such as UML diagrams.
• Designed Mock-ups and wireframes using MS-Visio to get feedback from UI/UX team about the web form designed.
• Documented detailed business, functional, and user interface system specifications using standardized company templates for the business, development, and QA team.
• Helped developers with the following list of HIPAA-EDI Transaction Code Sets: 837, 835, 270/271, and 276/277 .
• Conducted Gap analysis, SWOT analysis, Communication Analysis, Document Analysis and other related analysis such as Scope creep assessments and Goal Orientation Assessments.
• In addition detailed Process Analysis and Decision Tree Analysis and assisted in Business Process Re-engineering procedures including identifying bottle necks and failure points, and developing alternative paths for process flow.
• Assisted the Project Manager in developing, tracking and managing the project triple constraint schedule, cost, resources and scope using MS Project.
• Applied Agile SCRUM and conducted Sprint Planning meeting, stand up meetings, retrospect meeting and created sprint backlog.
• Assisted in design and validation processes by performing explanatory Data Mapping and supervised Data Migration protocols.
• Worked closely with System Architect to implement Client Side Validations.
• Facilitated the design and development of Business Rules to support SOA architecture and web services.
• Defined roadmap for implementation and analyzed the collected data in order to fulfill the change from ICD 9 to ICD -10.
• Extensively involved in Data Governance process. Assisted in data grouping and defined relationship among the different tables.
• Created a process asset library using SharePoint 2013 so that team can have access to the project artifacts and work flow diagrams
• Identified and documented Business Rules, created detailed Use Cases, and Conducted User Acceptance Testing.

Environment: Agile, EDI, ETL, Sprint, MS Office Professional 2010 Outlook, Word, Excel, Visio, Access , SharePoint 2013, MS TFS 2008, Crystal Reports, HTML, SQL and Oracle.

Responsibilities:

• Working with databases to manage data for development, testing and production environments.
• Responsible for ensuring data integrity and coordinating efforts with testing and implementation.
• Manual Database testing was done on the Data Application.
• Verification of QA staging and target database object changes against the scripts.
• Involved in Data Validation testing for Data Update application.
• Integration Testing was done on all system components.
• Validate all the system components interface with each other and other systems accurately.
• Involved in DB object validation task.
• Bug reporting and tracking them to completion, which involved coordination between the development and support group.
• Wrote Test Cases and Test Scripts for the User Acceptance Testing UAT .
• Substantial experience in 837 Claims processing, 835 - Claim Payment/Advice, 276/277-claim status response. Analyzed and worked with HIPAA specific EDI transactions for claims, member enrollment, billing transactions.
• Understanding of ICD 9 and ICD-10 structures and formats.
• Knowledge of SharePoint, Deploying Shared Services, Indexing, Search, User Profile creation, and various application tasks.
• Wrote Test cases and test scripts for the functional testing.

Environment: Agile, Waterfall, MS Office Professional Outlook, Word, Excel, Visio, Access , SharePoint, MS, EDI, HTML, SQL, and JIRA

Responsibilities:

• Assisted Project Manager in preparing high level project plan using MS project that included major milestone tasks along with time and cost information.
• Conducted GAP analysis and SWOT analysis that defined current systems and procedures, risks and recommendations for system interface with business mission and vision.
• Interfaced with SME's to understand, prepare and produce requirement artifacts such as Business Requirement Documents BRD and System Requirement Documents SRD for ongoing projects.
• Conducted highly effective companywide Town Hall meetings to aid participatory grass root innovation and JAD sessions for requirement gathering.
• Assisted Business owners in conducting Business Process Re-engineering with the operations management and HR management as part of the company's continuous improvement philosophy.
• Recommended changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes like HIPAA EDI formats and accredited standards like ANSI.
• Developed Prototypes of new information processing application and as well as GUI prototypes using mockup screens.
• Identified and prioritized business and systems issues by applying analytical tools such as Impact Analysis and Root-Cause Analysis.
• Utilized UML based methods using MS Visio and Rational Rose to develop Use Case Diagrams, Activity Diagrams and assisted in developing Sequence Diagrams and Communication diagrams for the architects and developers.
• Interfaced with Offshore Architects and Developers during design and development phases of the system.
• Supervised Final User Acceptance Application Testing UAT before application releases.

Environment: Windows XP, MS Visio, ETL, SQL Server, MS Outlook, MS Access, MS Project, JIRA, Rational tools like Rational Rose and Requisite pro.