Business Development Lead Dublin OH

Professional Summary

My professional experience in the private sector includes business consulting, process design and implementation, and design of new systems and procedures. I have worked with a variety of industry specialties which include Insurance, Retail, Finance, Retirement Plans and Health & Productivity. I have worked alone and on project teams, and led business and IT teams through project engagements from Initiate to Implementation.
Work Style

Observes and analyses all aspects of a problem to formulate optimum cost efficient solutions.
Motivates and inspires associates to form highly cohesive and goal-oriented teams.
Effectively communicates at all levels of the organization.
Seeks out opportunities to improve department’s effectiveness and contribution to the organization.

Professional Experience

Business Development Lead (2011 - Present)
Confidential,
Dublin, OH
My role as a business consultant requires that I analyze and translate customer needs into productive solutions. I manage the business component on the project team, working with other industry professionals through the complete lifecycle of the project.

Facilitate requirements gathering and business process modeling sessions with stakeholders, and am accountable for business deliverable work products.
Utilize ESDM, Change Management and PMP methodologies to achieve specific goals.
Ensure that the solution fits the business objectives and customer needs within budgeted constraints.
Work in waterfall and agile development models.

Implementation Consultant (2005 - 2011)
Confidential,
Columbus, OH
My role as a product implementation manager required that I direct teams in the deployment of new client programs, improvements, and expansions from both a project management and sales perspective. I lead teams of industry professionals through the complete lifecycle of the project to implement Health and Productivity solutions.

Led teams consisting of business analysts, sales professionals, software developers, marketing and operations staff to design additional web-based product offerings for customers.
Trained and managed teams for both Health & Wellness and Leave Administration program implementations.
Reduced cost of program launch activities with changes to implementation process.
Improved client satisfaction on program implementations by 50% for 2009.

Sr. Consultant
Confidential,
OH
My position as a consultant required that I manage application development projects for clients in a variety of industries. My work also included training clients for skills improvement, curriculum development, and skills evaluation.

Led a team of 11 on the development of sales support systems for a new product launch which brought the client $1 million in sales in the first year.
Developed 23 course offerings and assessment tests for the training division.
Managed recruiting and training initiative for new-hires.

Data Processing Manager
Confidential,
Columbus, OH
I was responsible for the supervision, hiring, and direction of staff members on new and on going projects for this state-affiliated non-profit organization. My duties included managing the data center, and coordinating activities on multiple information system projects.

Led team to design and develop an integrated Liquidation System Management System.
Automated all daily systems processes.
Mentored team on specialized skills for applications development and systems operations.

Project Manager

CoreSource (formerly Didion and Associates), Westerville, OH

This organization is a third party administrator for the medical claims processing industry. I was responsible for managing project activities for all new process improvement initiatives.

Led team to develop claims intake scripting applications.
Evaluated new technologies for process improvement.
Trained and mentored development staff on all claims processing system tasks.

Education & Training

Enterprise Solution Delivery Methodology (ESDM), Organizational Change Management (ADKAR), DISC

Technical Certifications:
A+ Certified, Network+ Certified, iNet+ Certified, CIW Associate, Certified Lotus Specialist (CLS), FINRA Series 6

Bachelor of Science in Information Systems
Virginia Commonwealth University, Richmond, VA

Technical Inventory

Office Tools:
MS Windows, Lotus Notes, Word, Excel, Access, PowerPoint, Project, Internet Explorer, Visio, Quickr,
MS SharePoint, MS Outlook, Clear Quest, Quality Center

Creative Software:
Adobe Illustrator, Adobe PhotoShop, Adobe Acrobat Professional, Microsoft Publisher

Web Development:
HTML, XML, JavaScript, VBScript, FrontPage, Dreamweaver, Fireworks, Netscape Navigator, Visual Basic

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