Business Analyst Resume Phoenix, AZ - Hire IT People

SUMMARY

Business Analyst and Project Manager with exceptional record of delivering cost TEMPeffective, high performance technology solutions to meet challenging business demands.
Extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement.
Creative and innovative thinker, team player with excellent communication and analytical skills, bringing energy, enthusiasm and leadership to problem resolution and solution development.
Highly proficient in Microsoft office suites (MS Word, MS Excel, Power Point), Visio, project and experience in requirements eliciting, using interviews, JAD sessions, questionnaires, surveys, brainstorming.

PROFESSIONAL EXPERIENCE

Confidential - Phoenix, AZ

Business Analyst

Responsibilities:

Implemented numerous business optimization project and reporting tools that improved efficiency, reduced expenses, labor costs and maximized profit by automating outdated manual processes
By conducting series of interviewing sessions, me was able to gather requirements and necessary information that halped in improving teh company sales and overall company product competency.
Conducted Joint Application Development (JAD) sessions with stakeholders throughout Projects and was able to elicit requirements, business rules, acceptance Criteria for Content Flow, Workflow, and content enhancement theirby making it easy to resolve open issues.
With my knowledge of lean, me was able to halp reduce unnecessary waste by bringing inventory to teh barest minimum and halping teh company to focus more on teh required.
Functioned as teh primary liaison between teh operations and teh technical team and through teh application of process mapping, was able to resolve process issues throughout teh project cycle.
Created Use Cases, State diagrams, Sequence Diagrams and Activity Diagrams and developed EPIC’s from teh Themes and Documented teh Product Backlog for teh release.

Confidential - Irving, TX

Business Metric Analyst

Responsibilities:

Work across multiple business functions to identify, document, and implement streamlined business processes.
Worked with teh core team to gather business requirements from multiple stakeholders, operations and management groups - and reconciled conflicts by conducting Joint Application Development (JAD) sessions based on teh project scope to create design documents and system specifications for applications.
Modeled teh AS-IS system and doing teh complete Gap Analysis for teh existing system in order to map it to teh To-Be system
Worked with production managers to design and implement tools and controls to achieve performance goals and compiled and presented chart presentations to them on a regular basis, theirby comparing performance and quality trends against set goals
Played a key role in teh planning, testing, and implementation of system enhancements and conversions.

Confidential

Continuous Improvement Manager

Responsibilities:

Drive continuous improvement by developing and implementing process improvements that will optimize teh company sales.
Implemented numerous business optimization project and reporting tools that improved efficiency, reduced expenses, labor cost and maximize profit by improving teh on teh outdated processes
With my knowledge of lean, me was able to halp reduce unnecessary waste by bringing inventory to teh barest minimum, eradicating redundant departments and halping teh company to focus more on teh required.
Support teh business in development and implementation of quality procedures and systems throughout teh service process that support teh delivery of quality products and services that meet or exceed customer expectations, provide for efficiency and accuracy in all customer related processes, to improve company performance.
Provide technical inputs for root cause analysis and corrective action. Support quality reporting and responses to customer complaint at our outlets.
Initiate actions to prevent teh occurrence of any quality non-conformances related to product, process and systems.
Compile data and prepare regular and special reports including CRM and other reports.