SUMMARY

• 7 years of diverse experience in Systems analysis & Design, Business Requirement Gathering, Process Modeling, Quality Assurance, Business Process flow and Data Modeling within industries such as Healthcare, Tele - communications, Banking and Finance.
• Comprehensive knowledge of Software Development Life Cycle (SDLC) having through understanding of various phases like Requirements, Analysis, Design, Development and Testing.
• Significant experience in preparing graphical depictions of Uses Cases including State Diagrams, Activity Diagrams, Sequence Diagrams, Use-case Diagrams, Component-Based Diagrams, Collateral Diagrams, including Business Workflows using UML Methodologies.
• Experience in creating Prototypes, User Stories, Mockup Screens, conceptual modelling to demonstrate Non-functional and functional requirements.
• Proven commitment to assisting organizations in achieving their strategic goals by way of detail-oriented business analysis and strategic solution identi cation. Highly skilled in requirements identi cation, stakeholder management, and resource coordination.
• Experience in managing large scale projects and supporting multiple departments successfully and in improvising business test processes by introducing AGILE/SCRUM, Rational Unified Process and Waterfall methodologies to bring in great success in the business framework.
• Extensively worked on Traceability Matrix and Mapping between customer requirements and test cases.
• Excellent skills in preparing BRDs (Business Requirement Document), FRDs (Functional Requirement Document) and Project plans.
• Experience in conducting JAD (Joint Application Development) sessions for requirement gathering, analysis and design.
• Comprehensive knowledge and hands on experience with SQL
• Used JIRA for documenting versions and defect tracking.
• Experienced in developing Data Mapping, Performance tuning and identifying Bottlenecks of sources, mappings, targets and sessions
• Well versed with Software Test Life Cycle (STLC) and various testing methodologies such as User Acceptance Testing (UAT), unit testing, regression testing, end to end testing and system testing.
• Experience in working with cross-functional groups, different levels of management, implementing Risk Management tactics, Proposal Writing and liaison between system users, company management and development teams.

TECHNICAL SKILLS

Software development methodologies: SDLC, RUP, Waterfall, Agile: SCRUM

Business modelling tools: Rational rose, MS Visio

Reporting& Other tools: MS Word, MS Excel, MS PowerPoint, MS Outlook

Languages: C, C++, SQL, UML

Visual modelling tools: Rational rose, MS Visio

Tracking tools: JIRA, Rational requisite pro

Operating Systems: Windows (XP, Vista, 8, 10)

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Sr. B.A/Scrum Master

Responsibilities:

• Facilitated Daily scrum meetings, sprint planning, sprint review, and sprint retrospective meetings.
• Coordinated and conducted elicitation techniques like JAD sessions, interviews and walkthrough sessions involving stakeholders, Product owner and technical team.
• Tracked and communicated team velocity and sprint/release progress with the aid of Burndown charts. Collaborated with Product Owner in backlog refinement and prioritizing.
• Developed user stories, use cases, functional and non-functional documents.
• Monitored the development progress throughout each sprint to ensure project was within scope and budget.
• Ensured cross-functional coordination between product owners, analysts, developers and QA occurred early and often, and removed barriers and blockers for the team
• Met goal of addressing and resolving issues e.g. Impediments as they emerged as rapidly as possible.
• Performed Reverse Engineering on legacy application to be knowledgeable in eliciting requirements by Brainstorming, one-to-one interviews, Focus group interviews, and JAD sessions.
• Helped the team understand SMART tasks and halped them in task breakdown for user-stories in sprints.
• Followed Software Development Life Cycle (SDLC) using Agile Methodology (Scrum). Implemented the testing cycle schedules, timelines, test plan and test cases for system testing and developed user training manuals.
• Created Business Requirements Document (BRD) and System Requirement Specification (SRS).
• Expert in interacting with Stakeholders, User Clients, and Developers, while meeting the needs and goals.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the endstaterequirements.
• Conducted Impact Analysis and SWOT Analysis to understand the currentstateand expectedstate of the system.
• Streamlined project operations and ensured timely delivery of said projects by strategically defining and overseeing timelines for deliverables by coordinating with the Development Team and Stakeholders using Agile Methodology.
• Taught the development team to keep the daily scrum within the 15 minutes.
• Ensured cross-functional coordination between product owners, analysts, developers and QA occurred early and often, and removed barriers and blockers for the team
• Created templates and leading discussions on discovering requirements for a Performance Standards Document and a Key Performance Indicator document for quantitative measurements of projects.
• Educated and reinforced both offshore and onshore teams in Agile and Scrum methodology and facilitated cross-team coordination and collaboration.
• In depth understanding of the As-Is and To-Be business processes and experience in converting these requirements into Technical Specifications for preparing Test Plans.
• Experience in using JIRA to document epics, user stories, risks, issues, defects.
• Monitored the development progress throughout each sprint to ensure project was within scope and budget.
• Documented the FRDs as per thebusinessrequirements, designed Use Cases diagrams and prepared the workflow using use case scenarios with Input, Output, and Pre- and Post-conditions using UML.

Environment: Windows, Java, Oracle, SQL, DQL, Microsoft Office suite, UML, SAS, Microsoft Visio, Microsoft Project, Waterfall/ Agile, HP Quality Center, JIRA, SharePoint, Documentum.

Confidential, Seattle, WA

Sr. B.A/Scrum Master

Responsibilities:

• Facilitated all Scrum ceremonies and coordinated product delivery effort through continuous development, testing and support initiatives.
• Facilitated JAD sessions, conducted interviews, Q&A sessions withbusinessusers, SMEs (subject matter expert) to solicitbusinessrequirements relative to proposed functionality
• Highly expertized in tracing requirements throughout the development process and verifying adherence to Requirement Traceability Matrix (RTM).
• Experience working with an Application Lifecycle Management (ALM) tool. (JIRA preferred)
• Analyzed, collected and prepared user requirements, definitions, scope and expectations for deliverable plans.
• Guided and facilitated user story task/breakdown, prioritization to meet sprint commitment.
• Guided & facilitated onsite and offshore team on matters of Agile/Scrum to continue meeting client’s expectation.
• Participated and facilitated Integrated Weekly Scrum of Scrum meeting with Technical Delivery Manager/Scrum Masters across various initiatives to provide a platform to discuss dependencies, issues and risks from a delivery perspective.
• Developed Test Cases, Test Plans, and Test Scenarios and performed Unit Testing and User Acceptance Testing (UAT) for cloud-computing business requirements and technical specifications. Conducted Training Sessions for Testing Team andBusinessUser's involved in UAT before Production Roll-out.
• Created high quality functional requirement specifications (FRS) and supporting documents for business systems.
• Continuous engagement with leadership and product owners on release planning to better prepare for upcoming feature releases.
• Lead coordinated and facilitated tailor fit coaching session with team members, product owners on company's Agile play book.
• Maintained engagement with UI, UX, Data, and Product Owners, other stakeholders to ensure visibility, transparency, and collaboration in all work effort.
• Interviewing clients to understand their business and functional requirements, gathering their future needs and transforming them to functional specifications using Agile/Scrum
• Analyzed Test Cases dat tested all aspects of software functionality.
• Provided strong direction to the development team in understanding and implementing requirements
• Carried out a thorough target organization assessment and risk analysis.
• Involved in the development of Test Plans, Test Cases, and Expected Results, and coordinated the tests with the QA team to verify implementation of new features and enhancements.

Environment: Agile, RUP, UML, Java, Oracle, SQL, HTML, SharePoint, MS VISIO, MS OFFICE (Word, Excel, MS Access, PowerPoint, Project) and Load Runner

Confidential, Chicago, IL

Business Systems Analyst

Responsibilities:

• Created business requirements documents, functional requirement documents and conduced User Interviews to identify and document the data discrepancies
• Worked on SCRUM Project Management and Agile Methodologies for Software Development Life Cycle (SDLC).
• Participated in daily scrum meetings and coordinated monthly Sprint meetings.
• Involved in preparing product backlog and sprint backlog and assisting the Product Owner.
• Performed GAP analysis and documented business and system level use cases to derive the requirements illustrating the functional behavior.
• Conducted analysis of HIPAA compliance and took part in discussions for designing the healthcare transactions to be HIPAA 5010 compliant
• Performed application functionality user acceptance testing (i.e. front-end application testing) in a controlled testing environment dat replicates the end user usability of the application
• Conducted brainstorming sessions to get data from all our Primary Vendors/ Clients, Trading Partners, Direct Submitters and create a Data Warehouse/ Repository.
• Conducted interview sessions with users and different levels of management so as gain insight on insurance system
• Managed requirements, bugs and issues using JIRA and tracked the project life cycle.
• Responsible to resolve complex issues relating to claims adjudication, eligibility verification, prior authorization and other Pharmacy Benefits Management (PBM) processes.
• Responsible for performing database and list pulls for strategic initiatives to support communication to Pharmacy Benefit Management (PBM) members primarily relating to formulary and benefit plan design.
• Facilitated strategic meetings between technical team and hospital administrators resulting in identifying key differences in clinical systems.
• Participated in creation of Business Process Workflow Diagrams with Stakeholders.
• Analyzed the impact of new HIPAA standards on targeted systems, processes, and business-associate relationships
• Served as the liaison between the health plan and the claims teams for the Medicare/Medicaid line of business.
• Ability to interact with individuals at all levels with exceptional skills in forming and facilitating Joint Application Development (JAD).

Environment: Agile/Waterfall, Microsoft Office Suite, Microsoft SharePoint, Microsoft Visio, JIRA, HP-ALM, Oracle, SQL Developer, Facets, Citrix Receiver, Service Marketplace, Source Deliverable Repository (SDR)

Confidential, Sterling, VA

Business Analyst

Responsibilities:

• Created Business Workflow process maps to determine business needs and improve patient experience using Microsoft Visio
• Extensively followed Six sigma and Lean management protocols to reduce waste and enhance productivity
• Created a business staffing model using Microsoft Excel to accommodate staffing needs
• Ensure dat project documentation and reporting are complete and meets compliance requirements
• Collaborating for best solutions with numerous departments and vendors to provide clarity and a process for successful deployments of business needs.
• Hosted weekly Leadership Review Board meetings to discuss change requests and their impacts on Project Scope.
• Assisted Design Analysts with creating Use Case Models and Object Models in Rational Rose.
• Updated and maintained all requirements artifacts and their traceability coverage and held weekly sessions to discuss Suspect Reports.
• Conduct data analysis related to projects or to operational improvement activities
• Design project plan including phases of the plan, work plan for staffing of each phase, deliverables and expected outcomes for each phase
• Coordinate project development and implementation

Environment: Windows, Oracle, MS Access, MS Excel, RUP, UML, SQL, Rational Rose, Requisite Pro, Clear Case, Rational Clear Quest, MS Office suite, MS Visio.

Confidential, Freeport, NY

Business Analyst

Responsibilities:

• Conducted focus groups with frequent flyers to collect ideas from end user's perspective and recommended such functionalities to business owners upon doing a technical feasibility analysis with the halp of development team.
• Conducted brain storming sessions with managers of various business groups (Customer service, In-flight, Loyalty, Reservations and Sales & Marketing) to identify mobile app functionalities dat would halp them serve customers better.
• Did complexity analysis to understand feasibility and level of effort required to develop functionalities.
• Upon gathering the "wish-list" through various exercises, started working with stake holders to write user stories and tasks for sprints, through sprint sessions. Participated in daily SCRUM meetings to halp SCRUM master understand the progress and halp with burn-down chart to keep track of project progress
• Managed Change control to accommodate changes in use cases and tracked enhancements.
• Performed and coordinate UAT, Lead and facilitate TEMPeffective project/status/testing meetings.
• Assisted senior product manager and the project team with day to day project planning, scheduling, reporting and coordination tasks
• Asked detailed questions and noted the requirements to understand business rules, business process, business flow, stakeholders, and follow the SDLC standard of the business in project meeting.
• Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.

Environment: Waterfall, Black box testing, Rational Rose, Rational Requisite Pro, SQL, XML, HTML, Windows, Business Objects, MS Visio, MS Excel.

Confidential, San Jose, CA

Business Analyst

Responsibilities:

• Managed product scheduling and monitoring for the top revenue earning customers valued at more than 51% of the total income revenue of the plant
• Generated financial reports to analyze and monitor the pattern in the inventory levels which is used for performance metrics reporting at corporate level
• Gatheird information from intercompany departments to determine the progress of work and compile data for business reports communicating on the progress to the customer
• Co-ordinated with Program management, procurement, production, and engineering managers to in corporate design changes and other potential schedule interruptions
• Revolutionized the production floor by implementing Lean Manufacturing principles with the Operations team
• Participated and supervised through the whole lifecycle of the applications using SDLC methodologies
• Worked with the business side as well as other IT teams to transition ideas and needs of the business.

Environment: Waterfall, RUP, Rational Rose, Rational Requisite Pro, SQL, XML, HTML, Windows, Business Objects, MS Visio, MS Excel.

Confidential

Business Analyst

Responsibilities:

• Performed business & functional analysis to create evaluation documents, workflow analysis recommendations, detailed system specifications and alternative future state depiction workflows & process diagrams.
• Proactively identified opportunities and made recommendations to improve the system's TEMPeffectiveness via analysis to understand user interactions with system and to scope out opportunities to increase user engagement and satisfaction.
• Responsible for project management activities such as business communication, status meetings, conflict resolution, task allocation prioritization and mentoring.
• Developed the Business Requirements, Functional Requirements, Technical Design Specifications, Use Case Document, UML diagrams, Traceability Matrix and Business decks presentations.
• Used questionnaire, surveys, JAD sessions and Brainstorming sessions as requirement elicitation techniques
• Liaised with the client's facing team to ensure proper documentation is provided for new clients and to remind them of their clients coming due for renewals.
• Extensive experience in Conducting Market Research, Feasibility Studies, Data Analyses, System Analyses, Gap Analyses, and Risks Analyses
• Experience in developing Scope/Vision Documentation and Project Plan, as well as tracking Project Process, and manage resources to ensure successful delivery.
• Attend weekly status review meeting with PMO team to report latest progress and issues found in the project.
• Designed and developed Use Cases and Activity Diagrams using Rational Rose/MS Visio.
• Hosted weekly project status meetings, publish minutes, and manage action items.
• Worked closely with Change Management team and attended Change Advisory Board meetings.
• Maintained relationships amongst Business Banking Specialists, Regional managers and Branchmanagers across the country to halp ensure timely completion of customer due diligence reviews.

Environment: Waterfall, RUP, Rational Rose, Rational Requisite Pro, SQL, XML, HTML, Windows, Business Objects, MS Visio, MS Excel.