OBJECTIVE

• Confident, ambitious and analytical individual seeking Business Analyst position, utilizing exceptional skills and competence in conducting client business analysis, comprehending systems concept, improving overall IT capabilities and maintaining Client Relationship

SUMMARY

• Has 7 years of total IT experience as a Business Analyst and Business Development Executive.
• Completed teh Business Analyst Certification from University of Toronto.
• Proficient in conducting meetings wif Stakeholders to elicit teh requirements through Brain Storming and Interviewing
• Extensively worked on creating Project Documentation - Business Requirement Document, System Requirement Document, Solution Design Specification, Design Document, Technical Specification Document, Functional Test Cases, Change Requests documentation and more.
• Experienced working across parallel project streams of various complexities.
• Comprehensive noledge of all teh phases of Software Development Life Cycle (SDLC) and development methodologies such as Agile, Waterfall and Hybrid.
• Good experience and noledge in leading requirements walk through, presentations, prototype demos for business, wifin team and to third party vendors
• Project monitoring, tracking and management leveraging CRM tools such as HP ALM, JIRA, Basecamp, Slack.
• Experienced in using defect management tools JIRA, Asana and RedMine
• Skilled in budget management and effective resource allocation
• Skilled in project backlog management, user story creation and prioritization, sprint planning, daily Scrum meetings,
• Excellent communication skills, Interpersonal skills, interacting wif team members, leadership qualities, mentoring, ability to work independently under pressure.

TECHNICAL SKILLS

Management Tools: JIRA, HP ALM, Zoho, BaseCamp, Asana, Talygen

Tools: Visio, Mockflow, Lucidcharts, Axure RP, Balsamiq

Methodology: Agile Hybrid and Waterfall

Database: SQL Server, MySQL

Technology: REST API’s, AJAX, JavaScript’s, HTML5, CSS3 and Bootstrap

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Hands on experience in working wif variety of projects - web portals, web applications, CRM tools and Mobile Applications (Native Apps using REST API’s and Augmented Reality).
• Worked wif stakeholders to understand teh business requirements through discussions and interviews.
• Analyze and uncover teh areas for improvement to suggest teh best recommended solutions to meet their business needs
• Created Business requirement document, Functional requirement document and Scope of Work document (Waterfall projects)
• Identify risks and constraints for teh proposed solutions to discuss teh possible solutions to overcome or minimize teh effects.
• Created Request for proposals wif estimated project efforts, cost and timeline (Waterfall projects)
• Create User stories, flowcharts, workflow diagrams and Design document - prototypes/Wireframes using tools like Visio, Mockflow and Axure (Waterfall projects).
• Create Given When Tan stories for Agile teams and assist wif maintaining backlog of prioritized and well-defined user stories (Agile Projects)
• Participate in agile ceremonies like Daily scrum meetings, Story pre-grooming, Grooming, Spring planning, Retrospective and Demos. (Agile Projects)
• Worked closely wif clients, developers, and managerial staff to Ensuring solutions meet business needs and requirements.
• Track and monitor deliverable through CRM like JIRA, Zoho, HP ALM to ensure timely completion of projects
• Facilitated user acceptance testing (UAT) by creating several test cases to ensure all functionality is delivered wif highest quality.

Senior Business Development Associate (Team Lead)

Confidential

Responsibilities:

• Formulated and implemented sales strategies and marketing campaigns to identify new sales opportunities
• Built strong business to business relationship wif teh clients
• Elicited requirements, uncovering areas for improvement, and implementing solutions
• Created teh Business requirement documentation and Scope of Work document including technical specifications to ensure every stakeholder is on same page.
• Created high level flowcharts and Workflow diagrams to explain teh system flow.
• End to End project meetings wif stakeholders and team.
• Drove and managed teh project from concept to execution.
• Facilitated user acceptance testing and create additional test cases to ensure all functionality is delivered wif highest quality
• Conducted quality business reviews for existing customers to achieve profitability & sales growth and documented sales reports & revenue forecasts
• Presented and consulted wif senior level management on business trends

Business Development Executive

Confidential

Responsibilities:

• Achieved sales revenue goals by acquiring new clients and cross selling to existing clients and wrote sales reports and revenue forecasts
• Analyzed client’s business requirements discussed on call; through market research and competitor analysis
• Worked wif technical personnel to ensure a clear understanding of client needs and expectations for requested product
• Drafted functional and technical requirements in RFP for customer approval
• Created high level flowcharts and Workflow diagrams to explain teh system flow.
• Developed strong working relationships wif all stakeholders - internal teams and clients to ensure everything is done on time.
• Did kickoff meeting to transfer teh project insights and client needs to all teh assigned team members.
• Managed teh complete projects wif all teh details (SOW’s, Wireframe’s, content etc.) along wif client database in CRM - Talygen

Network Operations Center (NOC) Engineer

Confidential

Responsibilities:

• Supported change management at teh organizational level
• Analyzed and reviewed Change Requests (CR) raised in respect of planned activities, through OSS tool
• Identified, analyzed and prepare risk factors after consulting project teams and provide access provisioning/control to teh concerned personals
• Proactive monitoring of Videocon Voice network and services via teh Huawei Network Management Systems (NMS) wif teh objective to proactively detect network performance and availability Incidents
• 1st line maintenance support for Field Maintenance Engineer, Technicians and Zonal Managers on a 24*7 hours basis to avoid impact on teh network's performance