Business Support Analyst Resume Profile,

QUALIFICATIONS

Data Analytics Database Development Management Report Development
Revenue Enhancement Strategy Development
MIS Professional with a solid background using large databases and building advanced queries to obtain counts, export data, analyze data for trends or abnormalities, and present data in easy to understand tables or reports. Proficient at developing macros and utilizing VBA to create efficient system and process automation improvements. Technical proficiencies include:
Access Databases Excel Report Development Crystal Reporting VBA SQL

CAREER ACCOMPLISHMENTS

M T Bank Corporation
Promoted within 12-months due to strong technical and project management skills, work ethic, and personality.
HSBC Mortgage Corporation
Improved Customer Service Quality Index QI through development, implementation and maintenance of an Access Custom Call Monitoring Database used at multiple HSBC Call Center locations internationally.
INDUSTRY - RELATED EXPERIENCE

Confidential

Report Analyst and Programmer Consultant

Built front end business application for the generation of reporting and customer analysis.
Design and create a back end billing and invoice system to generate invoice statements to customers.
Responsible for creating reporting and analysis on client payment on a regular basis.

Confidential

Financial Report Analyst

Responsible for the generation of periodic financial reporting to various departments within finance.
Provided financial reporting on an ad hoc basis.
Maintained and generated new periodic reports on an ongoing basis.

Confidential

MIS Analyst III Commercial Product Management Marketing Analytics

Developed revenue enhancement strategies, generated/interpreted data analytics, and engineered databases.
Programmed automated processes and provided analysis of management reporting for internal departments.
Spearheaded departmental annual Treasury Management Product Pricing review and implementation.
Provided highly specialized system support on complex non-routine projects, liaised between departments and technology personnel, and collaborated with cross-functional teams on various departmental projects.
Programmer / Analyst Human Resources Compensation 2007-2008
Engineered ad hoc reporting for management team and gathered requirements for small-to-large projects.

Confidential

Business Support Analyst

Supported business manager on a daily basis that included design of database applications and Excel reports as well as coding, troubleshooting and resolving production and end-user problems of mid-to-high complexity.
Designed and facilitated implementation of reporting applications for customer care and loan servicing units.
Presented on- and off-site procedural trainings to personnel on reports and databases to ensure compliance.
Coordinated between multiple departments to ensure smooth transactions of new reports and processes.