SUMMARY

• Master of Business Administration with 5+ years of Business Analyst experience.
• Experienced in performing analysis of information systems and communicated to technical and non - technical teams.
• Experienced in retail sector and Healthcare with Payer/Claims/Medicare/Medicaid/PBM experience. knowledge of end-to-endclaims experience in government, commercial health plans.
• Well Versed with SDLC phases and processes. Worked on Agile, SCRUM and Waterfall methodologies. Has understanding of Financials like AR/AP/GL.
• Expertise in gathering, analysing and documenting business requirements and developing Business Requirement Document and Functional Requirement Specifications, and ERP, database query, and reporting.
• Experience as a Business analyst and report development with Business Intelligence tools Tableau 9.x/8.x (Desktop) and Argos.
• Strong experience in requirements elicitation techniques-conducting user interviews, document analysis, JAD/JAR sessions and managing the requirements.
• Knowledge of MS Access, SQL server and Oracle database
• Experience in supporting UAT testing, interacting with developers, to communicate the defects.
• Experienced in business process analysis, data modelling, and handling quality issues.
• Has knowledge of Data Analysis using Excel, Azure ML, and SPSS for target mappings and reporting to provide solutions to the business problems.
• Perform development activities by gathering requirements, designing solutions through report development and custom using Tableau APIs
• Ability to Learn business processes related to complex accounting application.
• Gathered business and technical requirements for application modifications and enhancements and assisted in testing process through development of test cases and data.
• Documented business process and program changes and Developed innovative and creative output based on interpretation and analysis.
• Provided design and documentation at an application or function capability level using MS Visio.
• Motivated team player with strong Interpersonal skills, excellent communication and writing skills capable of handling multiple tasks and responsibilities at the same time.
• Lead in solution designing, development, and deployment across multi-dimensional teams.
• Flexible and versatile to adapt to any new environment and work on any project or product.
• Team player, Result Driven, Self- Motivated professional with excellent verbal and written communication skills and problem-solving abilities. Ability to handle multiple and large initiatives in parallel.

TECHNICAL SKILLS

Programming Languages: C, jQuery, SQL

Data Base: DBMS SQL server

Tools: Experience: Crystal Reports 8.0, Test Director/ Quality Center/ALM, JIRA, Rational Clear Quest, MS VISIO, MS Project, Tableau, Azure ML, SPSS

Operating Systems: MS-DOS, Windows95/98/NT/2000/XP, Windows NT, Linux/Unix

Office Tools: MS Office Suite (Word, Excel, Access, PowerPoint & Outlook)

SDLC Models/Technologies: Rational Unified Process (RUP), Waterfall, UML & Microsoft Office SharePoint 2007, Agile, SWOT, Change Management

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Business Analysis Consultant

Responsibilities:

• Organized and executed, assigned business projects on behalf of clients according to client’s requirements.
• Meet with assigned clients when needed and perform an initial assessment of a problematic situation.
• Collect information about the client’s business through a variety of methods like primary and secondary research.
• Analysed and interpreted data to unearth weaknesses, problems and comprehended the causes.
• Involved in Trouble Shooting, Performance tuning of reports, resolving issues within Tableau Server and Tableau Dashboards.
• Formulated recommendations and solutions with attention to a client’s wishes, capabilities and limitations forming concise reports.
• Presented findings and suggestions to clients with ample justification and practical advice.
• Developed detailed business plans to drive small or radical changes.
• Assisted the client in implementing the plan and resolve any occasional discrepancies.
• Provided guidance for any occurring problems and issues. Established relationship with business partners in order to provide solutions
• Provided detailed, accurate and timely updates on current project activities to all stakeholders
• Developed and assist in the presentation of business cases.

Confidential

Business Analyst

Responsibilities:

• Gathered, analysed and documented business requirements, developing Business Requirement Documents and Functional Requirement Specifications.
• Engaged in projects for a variety of departmental managers.
• Worked with the technical team for the data extraction, transformation and the data. Worked on the Meta data and creating various tables and columns in the data Warehouse.
• Created FRS, Traceability Matrix, project plan, BRD, test plans, and test cases
• Worked on creating story cards and updating the storyboard for each sprint.
• Created wireframes using Visio, to show a graphic representation how the user experience would look like.
• Conducted Gap analysis between the existing Centuary website and new website to understand and how best to provide the more user-friendly experience compared to existing website.
• Extracted and analysed data using source mappings to understand existing application.
• Participated in Sprint Planning and Review sessions to plan for sprints ahead as a part of Scrum, well versed with agile methodology.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.

Environment: Windows 2000/XP, Microsoft Office, MS Visio, Rational Requisite Pro, MS Office, SQL Server, Agile, Office 365, MS Project, MS Access.

Confidential

Business Analyst

Responsibilities:

• Gathered requirements and prepared Use Cases (General System Design documents and Detailed System Design document) by interviewing tax agents, users and clients.
• Lead Joint Application Development (JAD) sessions with the users and clients to identify business rules, business process flows and requirements.
• Documented high-level Use Cases and derived detailed low-level System Use Cases and Functional Designs.
• Demonstrated experience in Agile, Scrum methodology activities for Requirements and Analysis phases.
• Translated the business needs into system requirements and communicated with the business on a non-technical level.
• Worked with the software architects / developers to ensure that the applications conform to customer requirements using ASP.NET 3.5, C#.Net, AJAX, XML, XSLT, jQuery, NetSuite ERP and SQL 2005.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Performed User Acceptance Testing and reporting the bugs to the development team.
• Conducted project related presentations and provided reports to the higher management.

Environment: ASP.NET 3.5, C#.Net, AJAX, XML, XSLT, jQuery, NetSuite ERP and SQL 2005

Confidential

Business Analyst

Responsibilities:

• Scheduled meetings with business users and conducting work sessions to gather requirements for the features required by Marriage Bureaus.
• Involved in JAD sessions with the solutions team, business teams and the technical team to resolve issues and come up with new ideas for implementation.
• Documenting functional and non-functional specifications concerning the website development.
• Creating process flows based on the system requirements.
• Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Working with SQL queries for data analysis to do basic checks such as record counts, duplicates etc, creating joins and identifying primary keys
• Conducting testing as a part of the unit testing and working with the users during UAT. This included logging defects and tracking defects in Quality Centre and resolving defects.

Environment: Windows 2000/XP, Microsoft Office, MS Visio, Rational Requisite Pro, MS Office, SQL Server, Agile, Office 365, MS Project, MS Access.