SUMMARY

• Diversely talented professional wif Six plus years of cross - functional expertise in the IT Services and Consulting industry.
• Five plus years of experience managing projects in the Insurance Services, Financial Services, Healthcare serives, Retail Service Industry.
• In-depth understanding of business, industry environment and business requirements.
• Very good noledge of software life cycle (SLC) methodologies, RUP, and PMO processes.
• Extensive experience on Global Delivery Models (onsite/offshore/near-shore).
• Demonstrated proficiency in interaction wif C-level executives and Senior Management, Operations Management, Business Planning & Strategy, Marketing Strategy, Vendor Management, Program Management (wif topline and bottom-line responsibilities), Client Relationship Management, Project Planning, and Delivery Management.
• Excellent in Communication, marketing and presentation.
• Strong analytical, resolution, team management, and organizational skills.
• Well versed in the usage of Microsoft Word, Excel, PowerPoint, Visio, Project Plan and SharePoint and other Project Management and Business Analysis tools.
• Extensive experience in creating Business processes, Swim Lane diagrams work flow diagrams and process flows.
• Experience in conducting Gap analysis, User Acceptance Testing (UAT), SWOT analysis and Cost benefit analysis.
• Self-starter and capable to work both as part of the team as well as independently to achieve project quality goals.
• Excellent noledge on Six Sigma Tools: FMEA, Fish Bone and DMAIC familiar wif all the tools and concepts.
• Knowledge of HIPAA compliance acts and SOX acts.
• Worked at CMM 5 levels Environment.
• Domain Knowledge & Skills: Finance, Banking, and Retirement Benefits (401K and Pension Plans).
• Documentation Skills: Use Case Scenarios, Process Flow Diagrams, Flow Charts, PowerPoint Presentations, Business requirements document (BRD), Functional specifications document (PRD, FSD), Business Rules catalogues, Error Message Catalogues, Traceability Matrices, Test plans, Test cases, Test Scenarios, Query/Issue logs, and Technical Documentation.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, Agile-Waterfall Hybrid, DevOps, RUP

Project Management: Microsoft Project, Microsoft Office, JIRA, TFS

Business Modeling Tools: Microsoft Visio, EA, BPMN, LML, S-BPM, BPM Suite Software

Requirement Management: Rational RequisitePro, DOORS, Caliber RM, Agile Designer, CaseComplete

Change Management Tools: HP Service Anywhere, Rational Requisite Pro, ClearQuest, Fresh-Service, ITIL Change Management Software

Version Control Systems: Rational ClearCase, Microsoft Team Foundation Serve (TFS)

Testing Tools: Rational Enterprise Suite, HP Quality Center, HP ALM

Operating Systems: Windows Family, MAC OS, Unix and Linux, MS-DOS

RDBMS and Databases: SQL Server, Sybase MS Access, Oracle 8/8i/10g, MySQL, IBM DB2, Teradata

Reporting and BI Tools: MS SQL Server Reporting Services, Crystal Reports, Business Objects, Micro Strategy, Siebel Analytics, Cognos BI

Programming Languages: SQL, PL\SQL, .Net, Visual Basic, C, C++, VC++, Java, Perl, C#

PROFESSIONAL EXPERIENCE

Confidential, Berkeley Heights, NJ

Sr. Business Analyst

Responsibilities:

• Adapted Agile Methodology for software web development process.
• Acted as a Primary Analyst on UI Refresh project, the requirement for this project is to re-skin the existing customer website to make it Confidential brand specific
• Identified and documented the possible gaps in the existing customer website, which were added as enhancements to the new customer website.
• Created work-flow and process flow diagrams for key business modules such as Commercial insurance, property casualty Insurance and others.
• Created Sample functional specification and reports, as well as High/Low Level Design, Architecture Profiling SLA, data classification, integration and other industry-standard artifact to assist the actuaries on their day-to day analysis.
• Strong noledge in property & casualty Insurance Business and products wif expertise in Submissions, Clearance, policy administration, claims, Underwriting, rating across multiple channels involved in extensive data validation process to ensure the integrity of the data using Oracle SQL Developer.
• Facilitated and Co-ordinated JAD session for Requirement Gathering and Analysis purpose.
• Authorised Functional Documents- Business Requirement Document, Functional Specification Document, Use Cases, Traceability matrix etc.
• Involved in creating UAT test cases, DB design, ETL design, System Design, proposal document.
• Created offer matrix for offering VAS products (Value Added Services) to the customers via marketing channels.
• Created IVR work-flow diagrams in visio for offering VAS products to the customers.
• Worked closely wif Confidential legal to unsderstand insurance fraud before introducing any new product to the insurance customers via marketing channels.
• Has participated and provided requirements to the technology team for creating a Software Development Life Cycle tool to capture the artifacts and trace them back to the original requirement. The tool will also help in tracking the artifacts approvals at various level of the project life cycle.
• Worked closed wif internal PMO and Auditing teams during different stages of project life cycles for requirement approvals and other project execution processes.
• Helped the QA team by reviewing their test strategy and test cases.
• Conducted & Coordinated sessions between development and QA teams to explain the requirements in detail.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Adapted the Scrum Methodology for software web development process.
• Developed Project plans and Statement of Work for the complete life cycle of a project.
• Gathered the requirements and created a detailed project plan for Material Request where Customer Service representatives can provide quantities to BR clients using ICS Online.
• Created Screen mock up’s using mock up software tool for Material request automation.
• Developed the business and functional requirements specification that describes and prioritizes the requirements.
• Communicated extensively wif clients and different levels of management to identify requirements, use cases, and to develop functional specifications.
• Conducted JAD Sessions to resolve open issues, change requests and most importantly, to develop an architectural solution, so that the application meets the business requirements.
• Used MS Visio to model activities and work flow process in the business and make them more understandable to developers and system analyst.
• Identified and documented issues, risks, gaps, descriptions, impacts and provided recommendations and alternatives to develop the application that meets the user requirements.
• Worked closely wif the Technical team to make sure all the requirements were met and the functionality was developed.
• Coordinated complete web deploy process of application and database changes.
• Coordinated testing and managed defects through mercury quality center MQC.

Confidential, Windsor, CT

Business Analyst/ Functional Lead

Responsibilities:

• Gatheredbusiness requirementsas per client specification
• Analyze business requirements and create Functional Specification
• Responsible for creatinguse caseanddata flow models
• Coordinated and ConductedJAD Sessionsand meeting up wif the deliverable of the session wifin stakeholders, business users, application SME's, Project manager
• Managing meetings between clients, third party vendors, development teams and analysts.· PerformedGAP impact analysisof business rules, business and system process flows, user administration, and requirements
• Use case analysisand sequence diagram analysis based on the revenue cycle of the health care organization
• Created documentation onBusiness Requirements (BRD)which explained more of scope of the project, environment, methodologies and risks involved
• DevelopedSystem Requirement Specifications (SRS)concentrating more on the interfaces, mapping, business rules and the development of User Interface Layer
• Involved in establishing standards and guidelines for business process modeling and the requirements specifications
• Gather requirements forEnterprise Data warehousing (EDW)for the client reporting needs.
• Managed the entire functional requirements life cycle usingRational Unified Process (RUP).
• Involved in documentation during various phases of development life cycle
• Analyzed the risks involved in the project and developed risk mitigation solutions, plans and converted to projects
• Prioritized the requirements and documented them according to the Requirement Traceability Matrix (RTM) using MS Excel
• AssistedETLconsultant in designing and creating the database which stores the data generated from Informatica mappings delivery of individual subject areas
• UsedInformaticafor extracting data from various sources systems
• Created use cases, use case diagrams activity diagrams and state chart diagrams using MS Visio
• Developed the Test plan for quality assurance based on functional requirements
• Conducted UAT testing wif end users, in which alpha testing and beta testing in buffer phase of project
• Created test cases and test templates and guidelines to be used by the QA team
• Trained business users and customers for new applications

Confidential

Business Analyst

Responsibilities:

• Conducted JAD sessions to develop business solution that application meets the business requirements, resolve open issues, and change requirements.
• Performed Data Analysis to see the variation in the as is system and to be system.
• Conducted GAP Analysis, and created Business Rules and Error Message catalogue for the new version of MMIS.
• Created Traceability Matrix using IBM Req Web to trace the Business Rules and Error Messages to the Business and Functional Requirements.
• Automated several manual processes to ease the work of the User.
• Developed Use Cases, User Stories and Activity Diagrams for the MMIS application.
• Worked closely wif the offshore Technical and Testing team to make sure all the requirements were met and the functionality was developed as per the Business Requirements.
• Worked constantly to be on the same page as the users and the technical team.
• Has been closely working wif the quality team to documents the test results, also been a part of testing the Performance, and Stress along wif Regression testing.
• Conducted many UAT’s and documented the results.
• Worked wif the technical team in fixing the bugs, and was a part of system change approval process team.