Professional Summary:

• Over 7 years of Extensive and Progressive IT Experience in the areas of Analysis, Design, Development, Coding, and Testing Enterprise level applications.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform, SAAS Software as a Service application running in Cloud Computing Environment.
• Extensive experience in designing of CustomObjects, Custom Fields, Pick list, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, work flows, relationships, lookups Design of Visual Force Pages, Snapshots, Dashboards and Email generation according to application requirements and Good web page design skills.
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.
• Experience in customization, configuration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Data Extraction and Informatica on Demand.
• Extensive experience in interacting with the senior management, business and IT users.
• Proficiency in Object Oriented Languages like C and Java technologies.
• Developed the static web pages using HTML
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.

Technical Skills:

Salesforce: Apex Language, Apex Trigger, Apex Scheduler, Visual force Page, Component Controllers , Apex Data Loader, Force.com Excel Connector and Force.com Eclipse IDE Plug-in

Custom Integration: Outbound Messages, Workflow Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package Custom Application and Sandbox Data Loading.

Databases: MS SQL Server 2000 / 2005, Oracle 10g, MySQL, MS Access

Technologies: C, Java, HTML

Web Design Tools: Visual Studio 2008/2005/2003, Adobe Photoshop, Dreamweaver, MS Office, MS Excel, Adobe Acrobat X Pro, Power Point.

Operating Systems: Windows 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux.

Professional Experience

Confidential

SalesForce Devloper

Business Analyst

Confidential Teijin Films is a joint venture of DuPont and Teijin Films, has its own business operated independently. The aim of the project is to migrate the data and the existing functionality in DuPont Teijin Films Legacy system to salesforce with new features added, to organize pieces of their business data into one place and making the system available user friendly to the users and account managers.

Responsibilities:

Worked from the initial stage of the project, Business Analyzing, Designing and developing the project.

• Performed the roles of Salesforce.com Developer/ Administrator and Business Analyst in the organization.
• Analyzed the data in SAP and the business process, interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Setup and customized the apps in Salesforce.com Application to match the functional needs of the organization
• Worked with various salesforce.com objects like Accounts, Contacts, Opportunities, Campaigns, leads.
• Developed Custom Objects, Tabs, Entity-Relationship data model, Record types and assigned to users based on the divisions of business.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented workflow rules for field updates and email notifications and validation rules where ever necessary.
• Maintained and customized user profiles and sharing rules, organization wide default settings.
• Created home page components and customized layouts according to the profile
• Created various Reports summary reports, matrix reports and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Created custom Dashboards for manager's and account managers home page and gave accessibility to dashboards for authorized people and scheduled Dashboards for refresh.
• Created list, visualforce buttons where ever necessary and customized them to pass the required parameters from the related list.
• Found appropriate apps for desired functionality in apexchange and installed and customized when necessary.
• Implemented 'Email from salesforce' for custom objects.
• Developed Sales Force Automation SFA for Sales Lead Management, Opportunity Management, Approvals and Workflow.
• Developed Apex Classes, Batch Apex and scheduled Apex classes to run a job at specific times for email Notifications for Task and Opportunity objects.
• Developed Visual force page to implement the required functionality for Call Reports.
• Developed Test cases for the apex classes to make sure of code coverage.
• Migrated changes using Change sets to production environment.
• Worked on integration for SAP and salesforce using informatica Cloud integration, from initial stage creating connections to data migration .
• Established all the connections between salesforce and SAP BW system and R/3 in informatica resolved all the issues and made sure that two systems are communicating.
• Created integration Data synchronization tasks and mappings based on the requirements in informatica cloud for data u psert and scheduled the jobs and task flows.
• Scheduled Backups using integration tool from salesforce.

Environment: Salesforce.com platform, Visual force, Informatica Cloud for integration.

Confidential

Sales Force Developer

Responsibilities:

• Worked in IMS-CRM team and interacted with different teams off shores.
• Supporting IMS-CRM system configuration and administrative functions as required.
• Provide Operational support to salesforce.com and contribute to all technical aspects of projects developed.
• Worked on Salytics App that tracks the user actions in sales force, and configured reports for it.
• Designed workflow rules wherever necessary for the fields to be tracked in the in the Salytics application.
• Maintained and created record types and page layouts for the specific Locale of the teams.
• Involved in QMS-CRM work, for visibility of QMS Query Management System page on Account page in IMS-CRM.
• Involved in development part for Enhancement request for Call Plan and developed Visual force buttons for redirecting the pages and passing parameters.
• Developed Soql queries using Workbench for Opportunity Search locator.
• Used Change sets to migrate the changes between different environments.
• Participated in presentations and proposing new ideas with different teams in order to drive company forward.

Environment: Salesforce.com platform, IMS HP service manager, Visual force.

Confidential

Sales Force Developer

Confidential mainly involves in network systems. The main aim of the project is to support the internal company based project which mainly involves in products price-books for the electronic devices and depending on requirements, solution may consist of any variety of products and services from Telesis and our partners based on Software-as-a-Service SaaS .

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Setup and customized the apps in Salesforce.com Application to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Worked with Apex Classes, Apex Triggers and Visual force pages.
• Maintained user roles, security, profiles and workflow rules wherever necessary
• Developed various Custom Objects, Tabs, Components and Visual Force
• Created custom Dashboards for manager s home page and gave accessibility to dashboards for authorized people.
• Worked on MS Access to view the salesforce data, using the Office Edition add-on, imported reports into an Excel workbook and used this to browse the data.
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader.

Confidential

Salesforce.com Administrator/Developer

Confidential is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center and data solutions, and related services to companies of all sizes around the world. Enterprise communications leader wanted to improve forecasting and its order-to-cash process. Cumbersome and unwieldy legacy on-premise solution resulted in low user adoption rates Needed better support for channel partners Required integration with multiple systems, including a unified customer master

Responsibilities:

• Setup and customized the apps in Salesforce.com Application activities to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Sales Force Automation SFA for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Force.com IDE for Eclipse 3.3 for creating, modifying, testing, and deploying Force.com Application.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, validation rules, Components and Visual Force Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment, and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Component Controllers , Pages, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

BIOP/BIOS Customer Enquiries Management

Salesforce.com Developer

Confidential is an international biosciences company organized into two main divisions, Bio-Process and Bioscience. Bioprocess division makes filters and equipment used during the production of biologics, and bio science makes the products for the customers' laboratories.

Millipore implemented Salesforce CRM Enterprise Edition for their sales team for better customer management. Their traditional software solution Lotus Notes Domino Server could not adapt to business changes in a cost-effective or timely manner and did not provide 24/7 accessibility. BIOP/BIOS Customer Enquiries Management is a global Force.com site implementation base project integrated with their Salesforce.com organization. It allows their customers to submit enquiries and register complaints without requiring users to log in with a username and password. This project provides better way of migrating customers enquiries to the respective queues and implemented web to case in a more efficient way

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com SFDC .
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation Web to Case on Case Object to track and solve customers' issues.
• Implemented Email-to-Case using XML. Converted the E mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Responsible for creation of users, roles, profiles and defined object and field level security.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force Pages, Component Controllers , Pages, Data Loader, HTML, Java Script , Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential

Business Analyst

Description: The Product Eagle helps streamline the front-to-back-office functions of financial organizations. It addresses the business needs like Investment Management, Bank, Brokerage, Insurance, Mutual Fund and Private Banking.

Responsibilities:

• Responsible for collecting requirements from the business users and developing technical specifications from it.
• Preparing and talking to business owners about enhancements and modification of problems.
• Prepared the technical and functional test plans for the procedures created
• Also responsible for unit testing, SIT,UAT and their respective documentation
• Tested the original and optimized codes thoroughly for failures before exporting to other environments
• Responsible for trouble shooting backend production problems and provided production support.