SUMMARY

• Experience in gathering user requirements, analyzing needs and translating them into business and functional requirements
• Worked with leading Financial, Banking and Retail Industry Clients during my tenure as Business Analyst / Requirements Analyst
• Expert at managing and working on multiple projects simultaneously
• Extensive experience with process modeling using UML, Flow Charts, BPMN flows, Task Diagrams, Sequence Diagrams and Activity Diagrams
• Proficient in creating Use Cases, Collaboration Diagrams and Class Diagrams
• Extensive experience in writing detailed requirements for Web based systems, Order management system, Mobile and BRM Billing and revenue management systems.
• In - depth knowledge of Rational Unified Process RUP, Risk Engineering, Data Modeling and Mapping, and Design using UML, Rational RequisitePro, Confluence and Visio
• Proficient in performing Gap Analysis and Impact Analysis
• Experience in reviewing Test Procedures, defining Test Cases, reviewing and maintaining Test scripts, analyzing bugs and interacting with team members in fixing errors
• Performed manual and automation testing using tools like in using HP Quality center, Confluence and JIRA
• Experience in conducting User Acceptance Testing UAT, Black box testing and documenting the Test Results for Audit Purposes.
• Strong experience in back-end programming with Oracle PL/SQL and understanding of database concepts and UNIX Commands
• Proven capability to manage projects start to end with Project Management skills, coordinate implementation plan and post production support
• In depth knowledge of the Software Development Life Cycle SDLC and a complete understanding of various phases involved in SDLC
• Varied work experience in Agile and Waterfall environments
• Well versed with Project Management tools like MS-Project for status reporting and planning and Microsoft Visio

TECHNICAL EXPERIENCE

Core Strengths

Business Analysis and Implementation

Problem Identification and Solution

SDLC Waterfall Agile

Project Management

Customer Relation Management

Strategic Planning and Analysis

Application and Production Support

GAP Data Analysis

Business Process Optimization

Software Quality Assurance

Testing Methodologies Processes

Use Acceptance Testing

TOOLS TECHNOLOGY

Business Modeling Tools

Rational Rose, Software Modeler, MS Visio, Word, Excel, PowerPoint

Requirement Management Tools

MS Word, Rational Requisite Pro, HP Quality Center, Confluence, JIRA

Defect Management Tools

Rational Clear Quest, HP Quality Center, JIRA

Version Control

Rational Clear Case, Subversion, MKS Integrity

Web and Middleware Systems

WebSphere, Message Queue, BizTalk, Silver pop, Internet Information Server, Apache

Project Management

Microsoft Project, Microsoft PowerPoint, Open Office

Languages

SQL, .NET, C, Unified Modeling Language UML

Software Development Methodologies

Waterfall, Agile, Rational Unified Process RUP, SCRUM

Testing Tools

HP Quality Center, Integration and UAT

RDBMS

MS Access, SQL Server 2005,2008

PROFESSIONAL EXPERIENCE

Confidential

Confidential is a provider of consumer and corporate identity risk management services. INTX provides industry leading Identity theft and Credit protection products for Consumers, Financial institutions, Retail and Affiliate partners.

Major Projects:

Sr. Business Systems Analyst

The scope of this project was to implement an embedded Identity theft protection solution for ANPAC policy holders which was provided as an Add ON feature to their existing insurance products similar to

Sr. Business Systems Analyst

The scope of this project was to implement a new billing payment processor Litle co. to utilize features including dynamic billing descriptor, Credit card account updater, Report groups, Sale, credit, for Identity guard products on E-commerce and Legacy platforms.

Sr. Business Systems Analyst

As part of this project we built a web domain through which Canadian customers can enroll in Identity protection services. A new app will be built to cater mobile customers through which they could enroll or login to view their latest credit scores/Real time alerts/Bureau monitoring data.

Business Systems Analyst /Project Manager

The scope of this project was to add promo code functionality to the existing Ecommerce platform through which customers could purchase Identity theft products for a discounted price through Groupon or other affiliate partners.

Business Analyst

The scope of this project was to create a POS for Costco customers to enroll in Identity Guard products using a secure tablet at the Costco Kiosk. Dynamic prices points was setup based on membership level, additional offers and campaigns.

Business Analyst /Project Manager

The scope of this project was to add a new product feature Identity validation Alerts powered by Experian to the existing Identity Guard products more than 50 products including Ecommerce and Legacy platform across all clients .

Business Analyst

The purpose of this project is to create enhanced product suites Platinum, Gold, Silver and KidSure on Ecommerce platform focused on providing Identity theft solutions for varied customer base including individuals under the age of 18.

Requirements Analyst

Monthly Score was provided as an embedded feature for Capone customers to obtain their most recent credit report, corresponding credit score s and factors each month using their online banking account.

Requirements Analyst

The scope of this project was to build the product infrastructure of Identity Protection Suite for Chase customers at Intersections Inc. to support new product acquisitions and the conversion of the current portfolio from First Advantage Membership Services.

Responsibilities - Business Analyst

• Conducted Gap analysis to identify any gaps between the current system and future implementation system and provided custom build requirements to support existing platform.
• Conducted JAD sessions with SME's, Requirements Workshops, Individual Interviews, and Storyboard sessions to gather detailed functional requirements.
• Applied Waterfall, Agile or Scrum methodology based on size and scope of projects.
• Worked with SME's/Designers to document detailed technical requirements including XML schema mapping, data dictionary mapping, product builds, ERD, version control, web service implementation and backend Applications.
• Created detailed BPMN flows to capture the enrollment process, billing and fulfillment.
• Designed/Documented Use cases, process flows, customer experience flows, activity diagrams and UML models using Visio and UAT test cases to obtain sign off from Clients.
• Gathered requirements through storyboard sessions to define product price points, Product mapping, search revenue, Affiliate business tracking, commissioning and invoicing.
• Defined page flow, wireframes, customer experience messages, web content, win back campaigns for abandoned carts, Content spots, email, offline collaterals and marketing pages.
• Defined system requirements for product build, Online and offline fulfillment process, Product load on WebSphere platform, Real time delivery systems and Application web services.
• Reviewed test cases for system test, integration and UAT testing and conducted website testing on need basis.
• Created and maintained a RTM to track requirement changes, document change control requirements, assess additional LOE and mitigate implementation risks. Conducted daily/weekly status meetings to track testing progress, Review and defects in HP QC, Work with Business to prioritize defects and document requirements for defect fixes.
• Created a detailed release plan with IT tasks, POC, task start and end time for Feature implementation.
• Managed and coordinated the release with cross functional teams with minimal down time.
• Collaborated with QA team to conduct security compliance, app scan and penetration testing.
• Created a detailed project plan including tasks, milestones and dependencies for each phase and reported progress, risks or road blocks to PMO.
• Created a detailed release plan and coordinated release activities for Production implementation and testing environments.
• Worked with IT Managers to define timelines and LOE's for design, development, QA, Release and warranty.
• Extensively used SQL queries to identify data patterns and perform data analysis.
• Conducted meeting for refining and clarifying requirements and publishing the MOM to all the stakeholders.
• Understood existing and new business processes and applications and applied this knowledge while gathering and documenting Functional requirements.
• On boarded breach partners including Citi bank, Target, Wells Fargo, ITAC sentinel, Comerica, Key bank, Capital One.
• Conducted daily status meetings to track progress, review defects in HP QC, identify risks to project timeline and escalate issues as needed.
• Managed the release plan and coordinated the release with cross functional teams with minimal down time.
• Worked with Business to prioritize post production issues and get them fixed within the warranty period.
• Created and maintained an issues log for each project until implementation phase to track, resolve or escalate issues as needed.
• Provided detailed status reports including risks to upper management and PMO group on a weekly basis.

Business Analyst

The scope of the project was to build an E-Ordering system which integrates the Purchase system and the Production System database. This system would track Purchase orders, Inventory Id's, Shipping, Production reports and Weekly Status reports.

• Gathered Business Requirements, analyzed data/workflows, defined the scope, and performed GAP analysis.
• Conducted Joint Application Development JAD sessions between the users, SME and the development team.
• Identified and analyzed Functional and Nonfunctional Requirements and then converted them into use cases.
• Created use cases, activity, sequence and workflow process diagrams using MS Visio.
• Identified Use cases from the requirements and wrote Use Case Specification UCS
• Assisted in Developing Entity-Relationship Diagrams ERD for depicting relationships between entities and mapped ERD to relational database.
• Followed UML based methods for developing Use Case Diagram, Activity Diagram, Sequence Diagram, Class diagrams and State Diagrams.
• Written and Executed SQL queries to pull data from the system and verify it for accuracy.

Systems Analyst COTS Network Operations

• Gathered High Level Requirements for a Tool Automation Project for Software Licenses and facilitated GAP Analysis.
• Developed and Documented FRS, System Requirements, Use Cases and traceability Matrix.
• Designed and Documented Visio Templates for Interfaces for peripherals.
• Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures.
• Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.

Business Analyst

The scope of this project was to build a web based Content Management System which would provide Reports, Updates and tracking of the Order placed by the Customer .It was developed using ASP.net and SQL server as its backend.

• Documented all the High level requirements under the Lead analyst.
• Designed and created Use cases Specifications and UML diagrams using MS Visio.
• Participated in special projects such as asset management/, inventory, procedural documentation creation/review/updates.
• Provided day to day system admin functions including initial setup, configuration, user account administration, system maintenance/upgrades, working under the supervision of team lead.
• Assisted in developing Data flow and ER diagrams.
• Provided status reports and Updates to the Lead Analyst.
• Documented SRS, FRS and Test cases.
• Installed Windows Server 2003 on various workstations and assigned user access permissions. Supported in conducting day to day hardware and network configurations, support and trouble shooting of file servers, Internet, mail and other software applications.

Systems Analyst

• The scope of this project was to build an online inventory system to track purchase orders and invoicing.
• Gathered and documented user requirements from stakeholders and liaison with Systems analysis group to ensure the requirements are translated correctly.
• Used UML notations and RUP methodology to analyze and translate business requirements into system specifications SRS .
• Documented project plans, process flow, timelines and other requirements.
• Conducted meetings with the review teams to continuously improve the Quality Assurance process for the development of the application.
• Responsible for creating artifacts like use-case diagrams, activity diagrams, sequence, and component diagrams.
• Supported QA team in the creation of release notes and for change management documentation.
• Worked briefly in the Systems integration group to understand the interfacing of various applications and network elements and perform hands on applications testing.