SUMMARY

• 5+ years of consistent experience in the following areas As a Business Analyst: Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC life cycle including Agile and Waterfall methodologies, understands the workflow concept, ability to gather and document the 'As - Is' and 'To-Be' processes.
• Proficient in requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures
• Good Knowledge of Agile Backlog Grooming, Estimation Velocity and Change Management, Release Management & Sprint Planning.
• Provided feedback on new requests for feature enhancements and user stories as needed to account for logical inconsistencies in narratives, business requirements, functional requirements and concept designs.
• Identified functionality gaps, software defects and opportunities forbusinessprocess improvement and software modifications in collaboration with subject matter experts, Industry technical consultants and end
• Experienced in creating and analyzing solid technical writing including: Business Requirement Document (BRD), Functional Specifications Document (FSD), Use Cases, User Stories and Systems Requirements Specifications (SRS) and used confluence for upload documents.
• Worked in complete agile environment ideals by participating and exercises such as sprint planning and team leading standups, Writing user stories,and Acceptancecriteria.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, and Sequence Diagrams.
• Experienced in developing Test Strategy and definingTesting Methodologies. Designing Test Plans and Developing Test Cases, Verifying and validating multiple ERP including Dynamics Ax, Dynamics CRM, and Web basede-Commerce applications.
• Expertise in Manual/Functional Testing. Well versed in conducting different kinds of tests such as System, Integration, Regression, Smoke and user acceptance testing.
• Experienced with TFS (Team Foundation Server) for documenting the requirements.
• Established and maintain productive working relationship with Stakeholders such as Project Manager and Application engineer. Have knowledge to work closely with end user team and Development team to effectively validate new products and product enhancements.
• Participated and directed daily standup meetings on status of project deliverable and owned daily milestones to gather and create reporting.
• Good Domain Knowledge ofFinancial Services.
• Excellent technical & analytical skills as well as logical & reporting skills.
• Highly motivated, organized and results and detail oriented with excellent interpersonal, communication and presentation skills.

TECHNICAL SKILLS

Productivity Tools: MS Word, PowerPoint, Excel, One Note, Visio

APPS: Salesforce, JIRA, Dynamics CRM, KEF Enterprise Forwarding, PINPOINT

ERP: Dynamics Ax 2009, 2012 R2 and R3, Dynamics 365(TFS), PeopleSoft, SAP TMS

Operating Systems: Windows Desktop (All versions), Windows Server

Virtualization Tool: VMware, Virtual Box, Hyper-V Terminal

Other Skills/Tools: Ability to understand/configure/troubleshoot basic computer network, Install and configure Operating System and other software.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Participated in the planning, execution, and deployment of business systems and processes.
• Defined scope and determined level of effort required by performing pre-analysis of internal and external projects.
• Served as a key liaison between end-users, SME and development teams on assigned projects.
• Interacted with members of other departments to gain an understanding of business needs.
• Work with Application Architect, Solutions Architect to translate requirements into Epics/User Stories.
• Adhered to an agile development/test/release cycle.
• Conducted user interviews, elicited requirements and analyzed the requirements in anagileenvironment.
• Monitored the execution of daily data transfer jobs and responded to failures and errors.
• Defined and optimized effective business processes, while minimizing customization within new and existing business applications.
• Analyzed complex business problems, assessed alternatives, and recommended scalable solutions that balance user needs, business constraints, and technology realities.
• Developed Excel form integration to AX allowing data input from non-AX users.
• Classroom and one-on-one training for managers and end-users on AX workflow.
• Implemented transaction processing system and integrated with AX to increase speed & accuracy.
• Promoted adoption and positive user experiences by preparing training materials, work instructions, and delivering training sessions.
• Served as primary point of contact in JIRA for enhancement requests during integration and after Go Live.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Contributed in the process of determining the overall conceptual design and performing business process modeling.
• Performed planning of test activities for the allocated area of the projects, developed test plans, test scenarios and test cases.
• Developed user stories in JIRA. Worked closely with cross-functional team and identified priorities.
• Worked with system developers during initial staging of the project to ensure best practices of User Interface features being developed.
• Investigated tasks and provided estimates on hours, schedules and deadlines.
• Wrote and updated support documentation including user guide and installation (access path).
• Ensured effective quality control during development.
• Createdfunctionaldesignfor Concur solution inbound and outbound processes. Reviewed existing interfacedesignsand made modifications to fit R2 specifications.
• Worked with developers during execution stages of the project to resolve quickly and effectively the issues/ bugs found.
• Ensured strict communication between solutions developed in the team and user’s requirements.
• Accomplished functional analysis and troubleshooting.

Business Analyst

Confidential, AL

Responsibilities:

• Developed a solution architecture and proof of concept of Microsoft Dynamics AX for key customers and potential customers.
• Designed and updated System Configuration / Solution structure
• Responsible in entering and updating Issues (Epics, Stories, and Tasks) onto JIRAAgileapplication.
• Created business scenarios and demonstration for the development team and end users.
• Managed the solutions portfolio in the defined target sectors and industries.
• Facilitate work with Software Development on a regular basis, helping to translatebusiness needs into development user stories with clear acceptance criteria
• Lead Functional designteam to oversee all graphics anddesignissues.
• Developed Microsoft Dynamics AX Solution presentations.
• Worked closely with Developers, Navision Business Analyst, and Project Manager of the clients.
• Tested functionality developed by the implementation team against business requirements.
• Coordinated and contributed to end-user training, including creation of user documentation and training materials.
• Participated and/ or lead quality management reviews including designs, prototypes, and other stages of project to ensure requirements are fulfilled.
• Engaged with project teams to gather assets, best practices, and guidance from customers to integrate and/or improve our methodologies and end customer experience.

Microsoft Dynamics AX 2012 Business Analyst

Confidential, Newnan, GA

Responsibilities:

• Built and maintained service request work flows in Dynamics AX and CRM.
• Design built and generate different reports for internal and external distribution and analysis for Dynamics Ax 2012.
• Developed user stories leveragingbusinessscenarios / Personas as foundation and created user stories to assist with the development.
• Used JIRA for writing epic, user stories withacceptancecriteriaor user stories with use cases, used confluence for upload documents.
• Liaised with various client teams for Dynamics Ax and CRM for issue resolution and satisfying client inquiries.
• Assisted with coordinating business events, releases and participate in testing/training.
• Involved in discussions with functional, development and user groups to familiarize with requirements.
• Executed Manual test cases for Functional and Regression testing.
• Involved in System,Integration Testing,User Acceptance Testingand Regression testingon different versions of the application.
• Worked with SME toevolved Functional design improvement process from a user perspective for executing different Projects.
• Facilitate daily scrum, sprint planning, sprint retrospectives meeting and followed up on action items for continuous improvement
• Executed Test cases, validate test results, determine defectsand report defects.
• Used Quality Center (QC) for tracking, analyzing and documenting defects.
• Updated Requirement Traceability Matrix (RTM), send status report and daily tracking report to test manager.
• Carried out Integration tests to check the interfacing between sub modules.
• Performed Integration testing to test the functionality of the modules.

Microsoft Dynamics AX 2012 R3 Business Analyst

Confidential, Dothan, AL

Responsibilities:

• Conducted meetings with end user and other developers to define data conversion design and to understand requirements
• Involved in thefunctionaldesigngathering for new enhancements.
• Configured and define Role and Task security for different business roles and users
• Worked with web parts, user controls, data access, forms and reports
• Tested SSRS reports and reports using SSAS Cubes
• Tested SSRS report for Barcodes
• Tested customization to auto update KANBAN from Barcode scanner
• Resolved several pre-implementation issues
• Tested all customization on Purchase order, purchase requisition.
• Created Test Scripts for Financials, Production, and HR/Payroll
• Automated test cases for regression testing using SOAP UI

Microsoft Dynamics AX 2012 Business Analyst

Confidential, Dothan, AL

Responsibilities:

• Configured and define Role and Task security for different business roles and users.
• Administered AOT web objects.
• Import vendors, items, fixed assets and procurement data from third party application into MS Dynamics AX 2012.
• Tested Customizations for Purchase order’s SSRS reports to add terms and conditions, electronic signatures.
• Conducted meetings with end user and other developers to define data conversion design and to understand requirements.
• Built test cases for custom applications for Dynamics AX and integrating systems using BizTalk 2009
• Installed the BizTalk adapter to enable the exchange of the application Integration Framework (AIF) messages between Microsoft BizTalk Server and Microsoft Dynamics AX to work together.