PROFESSIONAL SUMMARY

As an Organizational Change Implementation Consultant, I have been a critical integrator for numerous initiativesworking as a sole practitioner as well as in large-scale project teams. My skills includechange management,organizational performance improvement, facilitation, and training.I supportsuccessful implementations of organizational change initiatives targeted to improvebusiness process procedures, growmanagement, supervisory and employee capabilities, and enable teams to unite around a common purpose and achieve unified goals. Since joining an organization of super change agents in 1991, I havefocused onhelping clients achieve critical competitive goals through implementation of more effective behaviors and improved processes.

Improvement projectsspan the Fortune 500 to small businesses and include federal, state, and county governments,healthcare,transportation, andIT.Current focus is the application of my accumulated knowledge, skills, and experience along with my passion for change management to help individuals and organizations develop the people side of change capabilitiesas well as the processes to execute and sustainsuccessful strategic change initiatives. I accomplish this through strong executive sponsorship and people-side ROI speed of adoption, ultimate utilization and proficiency while working collaboratively with project management.

Organizational Change Management Methodologies Include:

• PROSCI Change Management Pilot--identifies and engages stakeholders,identifies risks and potential resistance, defines strategy to mitigate risks and manage resistance, closes capability gaps,and supports resolution of implementation issues, on-time deliverables, andoverall project success.
• Integro Leadership Institute's Senior Team Alignment and Leadership Development Process--develops leadership to build workplace environments based on responsibility, accountability,and trust.
• Building Capacity for Change-Tools for Leading Major Changes Effectively.
• Accelerating Implementation Methodology Tools Implementation History Assessment, Implementation Risk Forecast, Sponsor Assessment, Individual Readiness Assessment, and Communication Audit.

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Organizational Change Management Workstream lead for the transition of the Centralized Animal Procurement System CAPS from a legacy- based mainframe system to a modern, web-based system. CAPSis one of 4 workstreams in the initiative to integrate modernized applications into the NIH Business System. The CAPS migration project team follows the Agile Methodology. As OCM Workstream Lead, I participate in daily Scrum meetings to provide updates of OCM support activities whichinclude communications development, SharePoint site updates, Weekly OCM Status reports, stakeholder presentations, organizing stakeholder participation for Sprint Review Sessions for involved functionalities, survey development, role mapping, initiation and tracking of training development cycle, training delivery logistics and materials development. Current focus: 1 co-ordination, analysis, issue resolution, and confirmation of user data validation for role mappingfor 23 NIH Institutes and Centers in preparation of Go-Live, 2 establishment of Help Desk training content, duration and scheduling,3 and development and execution of UAT and Go-Live support activities.

Confidential

Management Stream Practitioner

Organizational Change Management Stream Practitioner for theConocoPhillips System Separation Transition Program. Worked with project managers and key project team members to assist Global Treasury, Global Payments and Receipts, Tax and Internal Audit, and Excise Tax to achieve readiness preparation for the anticipated split of ConocoPhillips into two publically traded companies upstream and downstream .Met with teams to optimize execution and currency ofproject-specific Communication Plans and Stakeholder Analysis and, thus, ensure a successful cutover. Work included development of a global communication for actions required to ensure completion of payment and receipt processing prior to SAP take down for cutover.

Confidential

Business Change Management Consultant

Business Change Management BCM Consultant for a Unisys Statewide Automated Child Welfare Information System SACWIS project involving 83 counties with extensive internal and external stakeholders.Collaboratively produced Comprehensive Business Change Management and Communication Plan in conjunction with the BCM Business Analyst and the Unisys Project Manager within initial month of joining the project.Worked with client Business Implementation Manager and Business Change ManagementCommunication Coordinator as well as Conceptual Design teams and Unisys project team members to produce an extensive Gap Analysis of the proposed SACWIS and current child welfare practices, policies, and procedures.Designed and facilitated weekly Combined BCM and Training Meetings in collaboration with Training Lead to establish Training/Business Change Management synergies as well as a strong path forward to identify and address all change management-related issues. Thedesign and execution of statewide sponsor development will ensure successful user adoption through the support of change knowledgeable and capable county directors, mid-level managers, and front-line supervisors.

Confidential

State Farm InsuranceBusiness Analyst

PMO level communications team member for the 70 project SFOnline Program charged with accelerating State Farm's Social, Mobile, and Internet presence and improving customer acquisition, service, and retention. The communication team's charge included the development and dissemination of SFOnline Program communications to internal stakeholders and audiences, as well as internalSFOnline Program process development. Conducted stakeholder analysis and collaborated in the development of theprogram's on-boarding process, program roles and responsibilities, and the rolling communication plan.Helpeddevelop maintaincommunication vehicles key event graphics, SharePoint and Program Plan updates, and weekly meeting minutes and action items to ensure resolution of relevant issues

Confidential

Baltimore Area Business Manager

Business developmentand follow-through client support to manage thechange to ISO standards implementation foran international, UK-based, full-service, ISO Consultancy. Executed marketing and consultative sales skills in tandem with building trust-based relationships.Supported successful project deployment via engagement of leadership and employees, supported effective scheduling, and ensured project requirements and client needs were satisfactorily met. Clients include defense/aerospace manufacturers, fiber optic cable assembly, and electronics development.

• Project Highlights:Established successlevel of past changes, resource availability, organizational culture, responsiveness to change and change competency. Developed plan to address resistance, address concerns, e.g. executive coaching required for client with2 previously failed attempts to implement quality management system. Co-ordinated projects from initiation to completion, worked closely with client and assessor, active in all meetings.