SUMMARY

• Over 7 years of experience as a Business Analyst in Retail industry serving as a liaison between the Business and the IT teams.
• Experienced working in various SDLC methodologies such as Waterfall, Agile/ Scrum Framework and Hybrid.
• Experience in working on Point of sales in Front of house function, back of house function, Order to Cash process, Enterprise resource planning system.
• Experience in working on E - commerce, Gateway of payment services, Data warehouse management system (DWM).
• Experienced working on Mobile App Android and IOS.
• Conducted JAD sessions for elicitation and analysis of the business needs and convert them to EPICS, FEATURES.
• Experience in Business Reviews, Functional requirements and design implementation.
• Excellent skills in documenting system requirement specification, functional specification and Requirements traceability matrix.
• Experience in reviewing, analyzing System Requirements Specification Documents (SRS), Business Requirement Documents (BRD), Functional Requirement Document (FRD).
• Experience in making process flow diagrams and data flow diagrams to document business process and creating user documentation.
• Transformed Business requirements into functional specifications, focused on user interface design, created mockup screens.
• Involved in a module to track the sales, Content inventory, Warehouse inventory, Counter sales maintenance, daily cash and bank reconciliation for the client.
• Involved in data dictionary management, extraction, transformation and loading (ETL) of data from various sources. Participated in ETL requirements process during data transition from source systems to Confidential systems.
• Worked on Mapping to track all data elements used in the application from the user interface through different interfaces to the Confidential databases in which they are stored.
• Experience in creating sprint backlogs, Product backlogs by using JIRA
• Attended different meetings like sprint planning, Daily standup meetings, sprint retrospective and defect review meetings in agile environment.
• Experience in developing strategic plans, Annual Budgets and goals to support organization goals.
• Excellent interpersonal skills, problem solving skills and positive relationship.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile-SCRUM

Office tools: Advanced Excel, MS-word, MS-Power Point, MS-outlook

Tools: JIRA, ERP, HP ALM/QC

Diagramming and Wire framing: Microsoft Visio, Axure

Databases: Sales Force Admin, Teradata, SQL, MYSQL

Operating Systems: Windows, LINUX, Mac

Languages and Technologies: C, C++, SQL

PROFESSIONAL EXPERIENCE

Confidential, NY

Business System analyst

Responsibilities:

• Agile methodology with Scrum framework is used for implementing the project.
• Involved from the initial phase of the project and prepared vision statement and initial data models that contain business requirements Documents and supporting documents that contain the essential business elements and detailed definitions.
• Involved in analysis, design, development, and implementation of system and business processes.
• Involved in collecting resource to understand how IS systems carry outbusinessfunctions and assists in ensuring the timely and effective implementation.
• Involved in Creating businessrules and requirements to support implementation of Salesforce tools
• Designed AS IS and TO BE process flow diagrams by using MS Visio.
• AnalyzedBusinessRequirements and segregated them into high level and low-level User stories, Activity Diagrams.
• Analyzed Business requirements to create Order to cash module.
• Gathered and analyzed requirements for commercial billing covering customer hierarchy and documented the limitations of the billing system and order Fulfillment.
• Involved in grooming sessions to migrate data into salesforce from previous CRM products and integrate Salesforce.
• Used MS Visio for Process modeling, Process mapping andBusinessProcess flow diagrams.
• Created user stories with detailed acceptance criteria are in JIRA, maintained backlog and groomed the billing team and order fulfillment.
• Created Product Backlog with all the Business requirements after the reviewed of the Business unit.
• Involved in creating the wireframe mock ups for the better understanding of the “TO BE” system.
• Created relationships in Requirement Traceability Matrix linkingBusinessRequirements to Functional requirements and Functional Requirements to Systems Requirements.
• Designed flexible project foundation enabling rapid implementation of Mobile app capabilities
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom Mobile application which needed to be re-architected to work with Mobile appsuite.
• Extensively used Excel to create weekly, ad-hoc reports for brokerage data warehouse usage analysis.
• Tracked change requests and monitored workload and schedule.
• Created data migration document for import/export of data from Salesforce.com environment
• Organized and involved in sprint daily meetings, sprint planning meetings, sprint review meetings and sprint retrospective meetings.
• Facilitated JAD sessions with management, development team, users and other stakeholders to refine functional requirements.
• Managed workload, schedules and coordinated status review meetings with project managers,businessmanagers and team members.
• Conducted Data profiling and data mapping for the centralized repository of the ERP system.

Environment: Windows, Agile-Scrum, SDLC, JIRA,ERP, salesforce, SQL,VISIO, ERP JAD, MS- Word, MS- EXCEL, MS- PowerPoint, MS-Outlook, MS-Project.

Confidential, Bentonville, AR

Business System Analyst

Responsibilities:

• Involved in requirements gathering, modeling and use case preparations for this project.
• Used AGILE methodology to improve customer satisfaction and continuous improvement.
• Executed project management functions including project planning, budgeting,businessrequirements, technical design, system specifications, and project deliverables.
• Assessed feedback from project employees and determined project completion date.
• Gathering stakeholder requirements by conducting Joint Application Development (JAD) session.
• Prepared and analyzed the Business Requirements and Functional requirements of the application, User Stories and Use Case Diagrams by using MS VISIO.
• Conducted individual and group Joint Application Development (JAD) sessions with business stakeholders and technical units.
• Created Job Impact documents for Sales and Order to Cash Moduleusing various process tools and techniques.
• Prepared questionnaires for the store operators on the Ease of use of the POS system in the process of gathering the requirements.
• Involved in Researching, analyzing, prototyping and validating of mobile apps for click and collect functionality
• Created user stories by using JIRA and assigned them to the developers keeping the track of all the tasks and sub-tasks.
• Documented the limitations of the billing system and facilitated walkthroughs to baseline the document.
• Evaluated business requirements for enterprise business applications integration while delivering new modified enhancements.
• Interacted extensively with the stakeholders and the management teams to understand the requirements and to report the status of the testing efforts on their applications.
• Organized and participated in various meetings and discussed enhancement and modification request issues.
• Actively worked with developers as needed to isolate the Root Cause Analysis of defects.
• Worked with Data Warehouse for data mining, making consolidated reports and finding relationships & correlations.
• Monitored the progress of the project by maintaining the product burn down charts.
• Created product backlogs along with product owners and updated them with the new needs after every review.
• Created Sprint backlogs by using JIRA and have kept the track of defects generated by the QA team.
• Tracked and reported event activity and trends that have occurred resulting from the data load to the client counterpart.
• Assisted in the testing of all phases of open enrollment and special projects including system functionality, forms,weband online screen functionality.

Environment: Windows, Agile-Scrum, SDLC, JIRA, SQL,VISIO, ERP, JAD, MS- Word, MS- EXCEL, MS- PowerPoint, MS-Outlook, MS-Project.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Used AGILE methodology to improve customer satisfaction and continuous improvement.
• Organized Joint Application Development (JAD) session to gather business requirements.
• Involved in gathering stakeholder requirements, documented their business requirements and initial end-user requirements.
• Analyzed and documented the limitations of the billing system and facilitated walkthroughs to baseline the document.
• Gathered Requirements for integrating records management into business systems and processes by identifying, classifying, and storing records as Enterprise Records Management.
• Prepared and analyzed the Business Requirements and Functional requirements of the application, User Stories and Use Case Diagrams.
• Reviewed Client requirements to perform end user testing and validation of the applications.
• Involved in creating the user stories and prioritizing the user stories by using JIRA.
• Created and maintained sprint backlogs by using JIRA
• Performed GAP analysis around the identification ofbusinessand system process flows, user requirements and assumptions between old system & futuristic system.
• Work with the application development teams and QA teams to make sure they understand thebusiness models and detailed user requirements and functional requirements.
• Participated in product and project review and status meetings.
• Developed Scope of the project, Business requirements, Functional requirements and created user stories for the project.
• Tracking all the Issues and conducted initial impact analysis and setting up a procedure for issue handling by notifying to the right people at the right time to get the issues addressed.
• CreatedBusinessProcess Workflows, UI mockups, Use Case diagrams using Microsoft Visio.
• Coordinated work plan between Project team and client, implemented & managed mitigation process.
• Conducted data cleansing for the centralized repository which contains the information about all the Confidential locations.

Environment: Windows, Agile-Scrum, JIRA, SQL,VISIO, JAD, MS- Word, ERP, MS- EXCEL, MS- PowerPoint, MS-Outlook

Confidential

Business Analyst

Responsibilities:

• Involved on analyzing of web sales, gross margin, inventory, price elasticity.
• Performed deep analysis of pricing actions, promo events, and site testing.
• Involved on Gathering requirements from various stakeholders, subject matter experts and conducting the Joint application and development (JAD) sessions and documenting the business requirement documents.
• Managed pricing in ERP for Client's discount site, including coordination with other discount channels
• Translated business requirements into functional requirements.
• Extensively Documented and created process flows and use cases for various projects.
• Developed use case diagrams for every use case- such as use case to determine the sales credit mismatch, use case for allocation etc.
• Followed and applied fishbone analysis in defining the problem, gathering requirements and communicating with the technical team for the development of the system.
• Performed GAP analysis and also used ETL tools for data warehousing.
• Worked closely with Testing Lead in preparingTest Strategy and High-Level Test Scenarios for State Requirements and the functional Requirements.
• Worked with the project manager for planning and organizing the project and communicating with other business managers and stakeholders of the project.
• Assisted the Project Manager for developing the project plans by using Gantt chart and also managed changes to the scope of the project and take updates from the functional team.
• Used SQL on Oracle database to perform data analysis and generating reports for management discussion.

Environment: Windows, Waterfall, SDLC,JIRA, SQL,VISIO, JAD, MS- Word, MS- EXCEL, MS- PowerPoint, MS-Outlook, MS-Project.