Summary

IT professional with over 15 years of experience in leading project development teams. Capable troubleshooter - able to identify and correct systems and program problems. Proficient in routing and switching CCNP certified.

Technical Certifications Skills

• Cisco Certified Network Professional Route CCNP - Route
• Cisco Certified Network Professional Switch CCNP - Switch
• Certified WAN Enterprise Administrator CWEA
• Cisco Data Center Administrator CDCA
• Cisco Voice Administrator CVA
• Cisco Security Administrator CSA
• Cisco Wireless Technician CWT
• Certified WAN Professional CWP
• Cisco Certified Network Associate Routing/Switching CCNA R/S

Technical Skills Detail

Network Hardware: Cisco Routers 3900, 2900, 1900, 800 , Cisco Catalyst Switch 6500, 5500, 4900, 4500, 3000, 3100 , Cisco ASA 5500 Series.

Routing/Switching: WAN, LAN, TCP/IP, Spanning Tree, BPDU, CDP, Frame-relay, PPP, ACL, Network Address Translation NAT , Port Address Translation PAT , RIP, OSPF, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, Multi-Area OSPF, VLAN, HSRP, SVI, CEF, Etherchannel, Portfast.

Voice Technologies: Computer Telephony Integration CTI , VoIP, CUCM, QoS, PoE, H.323, SIP, MGCP, RTP, SCCP, SRTP, UCCM, UCCX.

Security Technologies: AAA, IPS/IDS, TACACS , RADIUS, SSH, VPN, Cisco ACS, Data Loss Prevention, IPSec.

Wireless Technologies: IEEE 802.1x 802.11 a/b/g/n/ac, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, Bluetooth, HomeRF, MMDS, LMDS, Aironet, CCK, DSSS.

Monitoring Tools/Hardware: Wireshark, Cacti, Nagios, SolarWinds.

General Tech/Applications: QuickBooks, CRM, WordPress, vTiger, Method:CRM, Agiliron.

Professional Experience Detail

Confidential

Systems and Business Analyst

• Contractor to major Amazon seller.
• Drove switch from QuickBooks to QuickBooks Online
• Created multi-channel selling system adding eBay and e-commerce with single view of orders

Confidential

Business Analyst

Company Overview Global System Technologies is a recognized leader in Aviation Security. Confidential is a prime contractor supporting the testing and certifying new technology for explosive trace detection in passenger and cargo screening. They also provide Information Technology services to the Confidential e and are the developer/provider of the ERP-GOV Contract Management Accounting system for Government contractors. Responsibilities handled:

• Member of a team responsible for analysis, configuration, integration, creation and migration strategy for various infrastructures.
• Technical responsibilities includes but not limited to development, implementation, design, analysis, specification, debugging and troubleshooting of various technologies.
• Professional responsibilities included systems analysis, documentation, and change management.

Confidential

• Pioneering reseller of Citrix WinFrame, which became Windows Terminal Services.
• Created millons of dollars in value through custom GIS development process for an emergency notification company.
• Member to a team of professionals responsible for the day-to-day administration, support, and execution of mission-critical infrastructure technologies and websites.
• Technologies handled by the team include but not limited to local area network LAN technologies, wide area network WAN technologies, server and enterprise applications and desktop technologies.

Confidential

Company Overview My Restoration Leads is a technology-driven marketing company that connects two groups of people: People who urgently need disaster restoration services in their home or business and the local service providers who help them. They provide service across the USA. Responsibilities handled:

• Created highly effective web, e-commerce, QuickBooks, CRM integration based on minimal specification.
• Directed offshore development team.
• Member to a team responsible for analysis, configuration, integration, support, and creation for various LAN/WAN technologies.
• Technical responsibilities includes but not limited to development, implementation, design, analysis, debugging and troubleshooting of various infrastructure.
• Professional responsibilities included administration, documentation, change management, project management, systems analysis, and developing business processes.
• Provided ongoing support for operations, including issues escalated but not solvable by management.

Confidential

• Member to a team of professionals responsible for developing, implementing, configuration and maintenance for various mission critical technologies within web infrastructure.
• Confidential FoodnSport: Defining the Cause of Health is a thought leader in the low-fat raw vegan diet, health, diet and lifestyle. Home of the 80/10/10 diet your path to Health. Responsibilities handled:
• Technical consultant responsible for managing content management system, and implementing payment solutions which included credit and gift card processing.
• Professional responsibilities included administration, documentation, project management, systems analysis and following company policies and procedures.
• Managed logistics, including site selection for 25-30 person events, including travel coordination and food deliveries.
• Credited as influential to the author in

Confidential

Routing Switching

• Configure secure privileged administrative access to the Cisco IOS system. Enable the encryption of system passwords to prevent unauthorized users access to passwords in the system configuration.
• Configure secure access to the console and vty ports, and set the interval that the EXEC command interpreter waits until user input is detected on the Console and vty ports. Also, configure the console and vty ports log messaging to not interfere with active device configuration.
• Configured and administrated VLAN Trucking Protocol to reduce administrative overhead. Enable secure sharing of VLAN information to prevent the introduction of rogue devices from affecting the VLAN database. Shutdown unused switches ports following Layer 2 security best practices.
• Administrated Local VLANs based on department function, and configure ports with static VLAN assignment, static 802.1Q trunks, and dynamic ISL trucking using Pap for layer 2 forwarding. Utilize VLAN Spanning-Tree in conjunction with PVST for compatibility between Cisco and Juniper switches. Configure edge ports for fast-transitioning into the forwarding state to fix workstation startup connectivity delays. Modify spanning-tree parameters for manual root bridge assignment. Implement ether-channels between each switch using Pap for negotiation. Modify ether-channel load balancing method.
• Integrated WAN links between sites using frame-relay point-to-point and multipoint connections to establish connectivity between each of the four sites as required. Establish two frame-relay point-to-point connections between a central site and two remote sites. Configured multipoint connections between three of the sites forming a full-mesh.
• Configured EIGRP MD5 Message Authentication between sites to prevent unauthorized insertion of routes into the domain. Integrate manual EIGRP route summarization to reduce routing protocol demand on CPU resources, memory, and bandwidth used to maintain the routing table.
• Configure and administrated OSPF routing with multiple areas for networks between sites. Implement OSPF MD5 Authentication between each OSPF enabled subnet to prevent unauthorized insertion of routes into the domain.
• Integrated static NAT/PAT to provide access to services located on a server in the private network to the public network. Implement standard and extended access-lists to filter network traffic.
• Configured backup and recovery of Cisco IOS Images. Perform password recovery on Cisco IOS routers/switches and a Juniper EX2200 Series switch to restore administrative access. Backup and Restore startup-comfit file for disaster recovery.

Security

• Configured and administrated an IPSec Site-to-Site VPN between the Cisco ASA5505 at small office location and Cisco 1841 ISR with a security IOS image at the main office. Implementation of the VPN includes the following configurations: Internet Key Exchange Policy using DES and SHA for encryption and authentication, access-lists to define VPN traffic, transform set using esp.-des esp-sha-hmac to define how the traffic is protected, crypto-map to associate the previously configured elements to a peer, and application of the crypto map to appropriate interface or VPN endpoint.
• Configured and administrated Zone-Based Policy Firewall on the Cisco 1841 ISR with the following components: three zones, class-maps specifying traffic that must have policy applied as it crosses a zone-pair, policy maps to apply action to the class-maps' traffic, zone-pairs, and application of policy to zone pairs.

Voice

• Installed Cisco 2811 ISR VoIP with a Cisco Unity Express Network Module NM-CUE installed, Cisco Communications Manager Express, a standard Cisco 3550 Switch, and a Cisco 3550 switch with Power-over-Ethernet. Create and manage Data and Voice VLANs, and configure ports with static VLAN assignment and 802.1Q trunks for layer 2 forwarding. Configure edge ports for fast-transitioning into the forwarding state to fix workstation startup connectivity delays.
• Configure Fast Ethernet main and sub-interface assignments as required for intervlan routing. Implement static routes for local connectivity. Configured NTP server, DHCP server, and TFTP server for support of the VoIP network. Modification of system level parameters including max phones, max directory numbers, display format for date and time, and setting the Time-Zone.
• Integrate Unity Voicemail on the Cisco Unity Express Network Module. Configure a dial-peer on the Cisco 2811 ISR to define the attributes of the packet voice network connection to the Cisco Unity Express Network Module. Enable call forwarding on busy or no answer. Implement Message Waiting Indicators and Voicemail access via SMTP. Daisy-chain PCs to VoIP phones to reduce network cabling costs. Utilize PoE ports for VoIP phones to reduce power infrastructure costs.

Wireless

• Administrated a wireless network infrastructure providing access to wired LANs to increase mobility and productivity utilizing the following network elements: Cisco Wireless LAN Controller WLC 2106, a Cisco 3550 switch, a Cisco 1130AG series Access Point, and a Cisco 1121G series Access Point. Create wireless LANs and configure interface association, security parameters, and radios used. Utilize the Wireless LAN Controllers web GUI to configure and manage the wireless network. Configure internal DHCP scopes for WLANs.
• Prepare configuration for AP registration on same subnet as management VLAN and for AP registration on different subnet. Implement option 43 for DHCP where necessary. Configure AAA AP policies to allow Self Signed Certifications for APs shipped without a Manufacturer Installed Certificate. Implement AP Grouping to ensure WLAN SSIDs are only broadcast by the APs desired.