SUMMARY

• M.Sc. (IT) with overall more than seven years of experience in delivering, maintaining and supporting banking domain with proven ability to manage and successfully achieve business objectives;
• Expert is implementing, configuring and supporting business systems in multiple functional areas including business requirements elicitation and analysis, business process improvement, process automation and post - go-live support.
• Highly experienced in creating functional specifications, data flow diagrams, test plan documents and creating test plans;
• Deep understanding of business processes and ability to capture client requirements and processes to align them with teh BPM Tools.
• Ability to multi-task on more than one initiative when needed; able to go above and beyond to ensure daily and/or weekly task or activities are completed on schedule; able to work individually or as part of a cross-functional/multi-Department/Division team.
• Varied experience in delivered projects under Waterfall & Agile/Scrum methodologies based on onsite-offshore business models.
• Possess strong business analysis skills including in-depth noledge of Project Management Life Cycle (PMLC) as well as Software Development Life Cycle (SDLC), having thorough understanding of various phases like Conception, Analysis, Design, Development, Testing and deployment ;
• Extensive experience of using Financial Modeling tools like MS-Excel, Visio, and Jira etc.
• Excellent verbal and written communication skills demonstrated in interaction with clients, business sponsors, stakeholders and team members, especially in collaborative sessions like interview for requirement gathering and documentation;
• Sound noledge of managing and implementing requirements during various phases of SDLC employing Waterfall and Agile (SCRUM);
• Conduct SCRUM ceremonies (Backlog Grooming, Sprint Planning, Daily Stand up, Sprint Retrospective, Demos)
• Experience in gathering requirements, analysing and preparing project deliverables such as Project Charter, BRD and Functional Requirement Document (FRD) and proposed changes (As-Is & To-Be) for process improvement.

TECHNICAL SKILLS:

Programming Languages: C#, ASP, HTML5, XML, CSS3, JavaScript, Java, C++, PHP, Python.

IDE(s): - Microsoft Visual Studio 2008/10/12, Adobe Dreamweaver CS6, Net beans 7.3.1/7.4, Oracle SQL Developer, Eclipse, X-Code, MS Office, SQL Management Studio/Profiler, Putty, Visio and MS-Project

Operating Systems: Windows Server 2003 and 2008 / Windows 7/ XP/ Vista, Linux, UNIX and MAC OS X.

Databases: MS SQL, Oracle, Mongo DB

Technologies: ASP.NET, Windows Form Applications, WCF, Web Services, ADO.NET, Android (apk) development.

Software testing tool: Selenium IDE, Selenium Web Driver.

Ticketing Tools: JIRA, Service Now, and Bugzilla.

PROFESSIONAL EXPERIENCE:

Confidential

Sr Business Analyst

Responsibilities:

• Develop cost analysis, design considerations, and implementation time-lines.
• Participate in Cloud Technology webinars and events
• Research, evaluate and recommend new technologies to support teh growth and strategic direction of teh business
• Manage direct reports to ensure growth and
• Oversee all system maintenance and configuration, including user set up, roles, profiles, groups, queues, security and permissions, workflows and validation rules, custom objects and fields
• Supervise and advice on all system enhancements
• Monitor and analyze site metrics, system performance, and user activity
• Perform new release evaluations and execute new functionality rollouts
• Lead continuous improvement initiatives to improve user experiences and increase efficiencies
• Develop complex reports and dashboards to support teh delivery of business key metrics.
• Deliver TEMPeffective modules and user guides
• Identify and develop super user noledge and capabilities across teh business
• Consult and liaise with stakeholders to gather and confirm business requirements
• Analyse and consolidate information to develop solutions to ensure business requirements are achieved
• Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
• Provide expert support to key stakeholders in managing system and process changes
• Provide expert advice on application solutions
• Produce functional, technical and system design documentation
• Conduct feasibility studies of applications and system solutions
• Create test scenarios for applications and enhancements, ensuring
• Functional requirements are met
• Facilitate testing of new Salesforce functionality roll-outs
• Utilise and champion agile techniques to deliver on competing requirements.

Confidential

QUALITY ASSURANCE ANALYST

Responsibilities:

• Gatheird teh Scope Document, Business Requirement Documents, Functional/System.
• Requirement Documents and Design Specifications in each phase of teh applicationWhich involved a series of meetings with developers and BusinessSystem Analyst(BSA) provided expertise in breaking use cases and business rules into test scenarios.
• Created detailed UAT Test Plans, UAT Test Scenarios and UAT Test Cases according to teh business/functional requirements using Requirement Traceability Matrix and uploaded in IBM Rational Quality Manager (RQM) & HP ALM.
• Shared extensive noledge of risk assessment, risk management, and risk-based testing

  Performed smoke, functional, system, boundary, integration, end-to-end testing and UAT to ensure functionality.

• Worked extensively on enhancing and customizing automated test scripts; created user defined functions.
• Wrote and executed manual and automated test cases and assisted in development test cycles.
• Created baseline test scripts using SQL script to validate data in teh Oracle database and XML.
• Executed backend testing by extensively using SQL queries to verify database integrity and product quality.
• Generated detail testing Status and Final reports; regression testing done upon receiving new builds.
• Maintained, monitored, and documented behavior of application in different phases of testing.

  Proactively interacted with developers and QA Manager to identify and documented in teh Defect Management using IBM Rational Clear Quest to resolve technical issues, which increased solutions efficiency and smooth operations flow.

• Environments: Microsoft .NET 4.0 Framework, Java, Genesis, Amdocs CIM (Customer Interaction Management) Platform, ICM (Maestro), Amdocs CRM, Citrix, V21 CSM (Customer Service Management). Oracle Client 9i, Oracle, IBM Mainframe, AS400, SOAP UI, IGW (Gateway), Protocols: Voice XML, SSML, and CCXML Tools: ERS C (Event Record Simulator), ORACLE SQL Editor, Rational: RQM/Clear Quest, Jenkins Open Source, Java Base Testing and Various Testing Frameworks.

National Bank

Junior Business Analyst

Responsibilities:

• Delivered detailed analysis through requirements gathering, businessprocess modeling and data analysis.
• TEMPEffectively planned teh businessanalysis activities including selection of appropriate business analysis approach; evaluation of project complexity, assumptions, constraints and dependencies; stakeholder analysis; communication plan and test plan.
• Utilized requirement gathering techniques such as conducting interviews, brainstorming sessions and workshops to elicit requirements from businessstakeholders and further analysed and decomposed requirements to enable clarity of businessobjectives.
• Worked with Financial Advisors, Mortgage Specialists and loan admin team to halp build out new processes and procedures for loan administration business flow and prepared Loan IQ input templates for new clients.
• TEMPEffectively communicated and co-ordinated with CCSA team members, small business credit card stakeholders and business partners using a variety of techniques and collaboration from project initiation to close.
• Assessed, researched and analyzed business and system needs, exploring alternative options to recommend application solutions that meet stakeholder requirement needs in accordance with Project Life Cycle.
• Continually enhanced skills and built noledge in all aspects of teh organization, teh business, and information technology by job shadowing and conducting joint workshops.
• Worked closely with colleagues across teh Bankincluding Branch Banking, Branch Sales, Operations, Investment Specialists and others to understand teh vision and document business rules that support teh tactical implementation of that vision.
• Used a variety of elicitation techniques including document analysis, job shadowing, one-to-one interviews, and web conferences in order to improve communication depending upon teh stakeholder communication requirement and geographic locations.
• Worked closely with teh Test Lead and Test team to define traceable Test Scenarios that confirm teh requirements through multiple testing phases.
• Critically evaluated information gatheird from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from teh underlying true needs.
• Provided expertise,, direction, feedback, and coaching to build teh capability of more junior staff.

Confidential

Insurance Advisor

Responsibilities:

• Developing marketing initiatives to acquire and retain individual as well as group business.
• Negotiating with partners to build a stronger business focused towards better customer experience.
• Analyzing client Insurance requirements with a collaborative approach.
• Promoting and selling Company’s Insurance products to teh client and groups.
• Managing and conducting workshops geared towards relationship building.

Confidential

Programmer Analyst

Responsibilities:

• Developing high quality deliverables including business requirements, functional specifications, business processes, system rules, options papers and recommendations for .NET based applications.
• Analyzing system & functional specifications, use cases, coding and testing phases
• Working with teh development team to develop and document custom solutions where needed
• Preparing work breakdown tasks for teh project coordinator, including implementation documentation
• Working extensively on MS SQL.
• Analyzed, Designed and Developed Library Management software using VB and Oracle
• Made Computer Graphics Program using VB and C++
• Developed Employees Payroll system software using FoxPro
• Created Telephone Directory software using LINUX
• Created College Website using HTML
• Produced Paint Brush software using VC++
• Generated Lights ON-OFF Game USING JAVA