Summary

Candidate with industrial and public sector experience and expertise in technology/telecom infrastructure design and planning, system integration and testing, enterprise architecture planning, technical solution consultation in multi-vendor multi-service matrixed environment, technical project management, business/system analysis looking for senior System Architect or Technical Project Manager position.

EXPERIENCE

Confidential

Business Solution Analyst Operations Service Analyst

• Work in Business Consulting group and Operations Service Management Group of Community Services Cluster.
• Duties include working with business clients to gather business requirements, writing Business Requirement Specifications and Business Cases, Option Analysis, RFS in Rbp Results Based Planning , and Architecture Checkpoints presentation and documentation, acting as a liaison between business clients and IT solution team, coordinating post production Operations/Service Management and Change Management activities using Remedy system and HPQC, issuing RFC to Infrastructure Services group, developing user trouble-shooting guide documents, assisted PIA/TRA development, familiar with Security standards, providing support and trouble shooting on the Siebel/Oracle platform.

Confidential

Enterprise Solution Architect

• Worked in Enterprise Architecture and Planning Practice group of Government Services Delivery Cluster responsible for the design, research, evaluation, analysis, and consultation of the enterprise architecture and their impact on business functions and processes governed by best practices, methods, standards and principles.
• Worked on the Contact Center project. Provided gap analysis for the AS-IS model. Provided Conceptual Technology Architecture solution design and recommendation for the TO-BE models.
• Developed specific Zachman architecture artefacts in Business Architecture, Application Architecture, and Technology Architecture for enterprise architecture projects based on client business requirements.
• Familiar with OPS architecture standards and processes, such as GO-ITS standards.
• Provide architecture guidance and reviews at Conceptual, Logical, and Physical level in the domains of Business, Application, and Technology for Architecture Governance Committee, including Data Center project.
• Initiated idea and took the lead on the task of identifying the traceability, mapping, and linkage of Enterprise Architecture artefacts and primitives to bring benefits and values to Enterprise Architecture group, IT Source Project Architecture group, Software Development group, and Business Units, as well as assisting training and knowledge sharing cross organizations.
• Monitor project progress, resolve problems, and report recommendations.
• Worked with project managers, software development team, business partners, and stakeholders on various projects.

Confidential

Infrastructure Implementation Project Manager Contract

• Led multiple functional engineering teams and managed maximum 18 national Transport projects interconnecting Transport, Data/IP, Voice, and Wireless Networks from conception to implementation with scope, risk, quality, integration, time, and cost.
• Provided strong leadership skills with different engineering and operations groups in troubleshooting technical issues and managing network cutover, and tactful negotiation strategies with counterparts to implement the projects.
• Supervised projects through conception, scope development, scheduling/planning, budget/funding, cost tracking and analysis, PO Purchase Order creation and construction permit coordination, procurement, estimating, subcontract and external vendor management, contract administration, infrastructure implementation, risk identification and mitigation, software upgrading, circuit provisioning, testing, auditing, trouble shooting, and project close out.

• Facilitated scope management sessions and project review meetings.
• Maintained project/process documentation Issue Logs, Escalations, Change requests, Responsibility Assignment Matrix, status update, and other internal project management tools.
• Provided timely notification if deliverables are at risk including effective escalation and development of mitigation strategies.
• Used procedures and processes to control activities, site quality, reliability and safety to ensure productivity and quality standards are met.
• Used negotiation, conflict resolution and interpersonal skills and experience in matrix organization

Confidential

Senior Solution Specialist Contract

• Worked as a solution specialist responsible for solution design and technical support for RFP/RFI of converged Nortel/Cisco VoIP/Wireless/Data integrated platform for provincial enterprise customers.

Confidential

Senior System Engineer/Project Manager Contract

• Performed system and architecture analysis and Project Management responsibilities for Confidential global business/customer service system in the area of VoIP/VPN/Wireless converged platform.
• Negotiated and interacted with Confidential customers, various stakeholders, and all levels of the teams.
• Identified business requirements for implementation and project direction
• Provided estimate for cost/time/scheduling/scope/work force/risk assessment.
• Wrote system requirements and functional specifications on the existing system and new line of business for IT implementation teams.
• Ensured issues are identified, tracked, reported, escalated, collaborated, and resolved in a timely manner.
• Acted as a liaison between customers and implementation teams through the entire project cycle.
• Managed internal and external resources, priorities, project scope, conflicts of interests to meet the customer requirements.
• Led and coordinated a matrix teaming of domestic and international development task force of 10 people.
• Assisted with testing and coordination of system delivery. Provided product and post implementation support.
• Managed 10 projects concurrently and supervised work flows. Followed IBM process models and standards.
• Suggest and propose new ideas to the management to improve the performance of the group.

Confidential

Senior Technical Consultant/System Engineer

• Acted as a single technical point of contact for multi-million dollars North American transmission and Trans-Atlantic network deployment and Enterprise Solution Technical Consultation using Nortel network management platform managing Optical Switches interfacing Nortel Data and Alcatel switches, Cisco and Avaya Data routers, and some wireless products.
• Responsible for complex enterprise solution design, circuit planning, network migration and upgrade, SLA technical support, KPI and process improvement, vendor equipment selection, evaluations, new product introduction testing, bid proposals, pricing, and competitive analysis.
• Wrote and authorized internal technical publications and syntheses of vendors' technical documents for operations, sales, and other technical groups. Provided technical consultation for RFP and RFI for enterprise customers.
• Managed projects and enterprise accounts. Directed multi-tasks to different groups.
• Worked with France Telecom R D and other France Telecom entities to research the best product offerings and recommended to the executive team for the purchasing decision.
• Studied, provisioned, validated, evaluated, released and supported new network equipment and features. Defined test and validated migration procedures, as well as performed system testing and provisioning with various features.
• Interacted with vendors for customer issues. Contacted suppliers and subcontract companies.
• Provided 3rd line technical support to live-traffic global operational centers in Asia, Europe, and North America. Introduced new equipment and features in the live network. Followed up and performed hardware and software upgrades for operational systems.
• Provided on-going customer care to existing live-traffic accounts. Provided technical support and root cause diagnosis and trouble-shooting to Network Operations.

Confidential

Senior Solution Specialist/Network Engineer

• Provided detailed senior level solution engineering design and technical consultation for large complex infrastructure in wide technical areas such as Data, Voice, WAN/LAN, IP-VPN, Optical, Wireless, Legacy services, IP Telephony, and their standards and protocols involved.
• Provided solution testing, modeling and proof-of-concept testing, design validations, customer trials, and application testing/staging.
• Applied analysis on new and emerging technologies and their impact on customer networks, which involves multi-product/technology integration and implementation.
• Used management access interface to monitor the system performance and risk tolerance of the live traffic networks. Some duties included configuration, provisioning, system integration, and debugging.
• Provided technical consultation for bid proposals on RFI /RFP on enterprise accounts, such as large international enterprise customers with sales ranging from tens of thousands of dollars to millions dollars.
• Provided cross-functional-line coordination with various groups including hardware, software, technical support, sales/marketing, product line management to define new solution models for the product development.
• Proactively developed internal publications such as engineering guidelines, application notes, Technical Information Group presentations, etc. Assisted with the content development and presentations, conferences, and trainings. Imparted engineering knowledge through technical collateral, conferences and direct mentoring.
• Acted as an ongoing technical advisor and provided technical support for both pre-sales and post-sales operations for key customer accounts, including service migration and upgrade.
• Helped present customer recommendations and oversee initial testing of proposed solution designs and testing.
• Supervised junior technical staff.

Confidential

System Engineer/Business System Analyst

• Configured and tested Optical system. Provisioned and configured network elements into different systems, and performed system testing.
• Prepared system documentation and developed test plans. Wrote Unix scripts for system testing.
• Applied programming and data processing skills to support the Business solution analysis.
• Enhanced and debugged existing backend system processes interfacing front end GUI and Web. Managed Oracle databases on SUN workstation.
• Cooperated with different groups such as sales, customer trials, software, hardware, and R D.
• Provided technical support and trouble shooting expertise.
• Provided training to internal groups and external customers.