Education & Certifications:

EDUCATION:
Confidential University (online) B.S. Psychology, 1995
Confidential University, B.S. Chemistry (not completed)

CERTIFICATIONS & TRAINING:

• Azure
• Oracle 9.x (2005)
• Livelink,
• Panagon FileNet,
• Serena TeamTrack
• MCSE (2008)
• IBM WebSphere
• SharePoint 2003, 2007(MOSS)
• Lotus Notes, Dom.dot
• Six Sigma (Green Belt-2005)
• CMMI (2006)
• ITIL Foundations Certification (2008)
• Project Management Certification (in progress)

Employment History:

Confidential
Fairfax, VA
Senior System Analyst 
January 2012 – April 2012

• Phase III of TeamSite implementation.
• Provided status reports, project updates, and gap analysis, issue tracking, and communication at the team level.
• Ensured that Phase I Project documentation was complete and if not modify.
• Interacted with Vendor to ensure that Project remained on schedule.
• Served as Technical Analyst relating to DBAs for database build and Infrastructure to ensure requirements are met for Cloud environment.

Environment: MS VISIO, MS Project, Word, Oracle
Confidential
Washington, DC/Germantown, MD 
June 2011 – October 2011
Senior System Analyst
Project Tasks include:

• Met with Users and Stakeholders to define and developed Statement of Need for implementation of Oracle Universal Content Management (UCM) and Universal Records Management (URM).
• Documented business requirements for Configuration of UCM and technical documentation of integration of business unit proprietary software with UCM.
• Configuration of UCM/URM into Oracle iPortal platform.
• Created Refined Software Comparison Analysis, based on demos and/or presentations,
• Developed Gap Analysis of Current State and Future State.
• Coordinated and assisted other Developer Teams with integration of QuickSilver,Google Search and Cognos with Oracle UCM/URM. Created Web Services for integration.
• Coordinated with Infrastructure Team on upgrade of Oracle iPortal platform.
• Assisted with testing of iPortal upgrade and UCM/URM configuration.
• Developed Data Migration Plan in compliance with regulations and procedures for Current State data stored on Share Drive.

Environment: MS VISIO, MS Project, Word, UCM, URM, SQL, QuickSilver, Cognos, Oracle, iPortal

Confidential
Washington, DC 
October 2010 – June 2011
Senior Business System Analyst/Project Manager

• Collaborated with senior management and Technology teams on project development, and Proof of Concept meetings with client using MS PowerPoint.
• Worked with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new software initiatives.
• Provided status reports, project updates, and gap analysis, issue tracking, and communication at the team level.
• Assisted with development of internal and external Service Level Agreements, developing services, performance measurement and problem management, etc.
• Performed duties as an internal consultant within technology and business groups.
• Applied project management methodology and expertise to gauge project performance and assess risk.

Additional responsibilities:

• Provided development of Proof of Concept for SalesForce and netForum, as well as Future State User Interface Specifications.
• Researched and analyze integrating of WebServices with additional ACS software.
  Selection of SalesForce after discovery and analysis.
• Developed business needs analysis of enterprise software as a portal for internal and external user community.
• Collaborated with Stakeholders to development Business requirements to identify procedures and decision flows utilizing Agile methodology.
• Documented change management and testing phases to production.
• Managed, planned, and assigned tasks to operational team, Vendor service delivery staff, and offshore development team, to ensure service levels and objectives were met.
• Developed Current State and Future State Requirements, and System Design utilizing MSVisio.
• Maintained issue tracking of all projects using JIRA.
• Customized Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards based upon business need.
• Ensured ‘added value’ to help drive change through technology and business process redesign.
• Coordinated and assisted with UAT, System and Performance testing,
• Developed Gap Analysis between business needs and standard application functionality, design and document solutions.
• Maintained system metrics to track trends in usage and data integrity.
• Documented business requirement SDLC documentation of PeopleSoft upgrade.

Environment: MS VISIO, MS Project, Word, MS PowerPoint, JIRA, SQL, SalesForce, WebServices
Confidential
Washington, DC/Germantown, MD 
October 2008 – October 2010 
Software Architect/Technical Manager

• Project scope included research, analysis, selection and integration of a Content Management System (CMS) and an eRecords Management System. These that will be deployed for the EERE Program Unit (Energy Efficiency and Renewable Energy) enterprise-wide. The CMS supported 1,500-3500 users, provided ease of integration with other systems, was scalable, and cost no more than $1M. Researched and analyzed an eRecords Management software, that was deployed enterprise-wide, supported 1M+ records, was scalable, and cost no more than $500,000 and most importantly, and was integrated with other Content Management Systems. The selection was Xythos, for Content Management and Recommind, for eRecords Management. Both were developed with a .Net framework, easily integrated and scalable for future migrations and growth.
• Project Tasks included
• Met with Users and Stakeholders to define and develop Statement of Need,
• Researched and analyzed Content Management System, Records Management System,
• Selected ‘best five’ software, and created Software Comparison Analysis Chart, based on Need Assessment, Budget, Ease of Use, Infrastructure Criteria, Scalability, etc.,
• Coordinated with Vendors and Stakeholders to set up demos and/or presentations of ‘best five’ software,
• Created Refined Software Comparison Analysis, based on demos and/or presentations,
• Assisted Stakeholder with selection of software,
• Coordinated with Infrastructure Team and Vendor for installation of software,
• Developed bug and issues tracking,
• Coordinated with Testers for testing of installation.
• Coordinated with DBA on Data Migration Plan for data accuracy, compliance and integrity.
• Developed Project scope of eCDS (Electronic Content Disposition System) Portal integration for Team Collaboration and file sharing based on ‘best practices’ of EERE (Energy Efficiency and Renewable Energy).
• Worked closely with Stakeholders and the implementation team to deliver successful implementations of software.
• Assisted with development of eCDS Portal Project Requirements and confirmed with Key Stakeholders project scope, risks, assumptions, constraints and dependencies.
• Documented Project Software Cycle which includes UML, Traceability matrix, data analysis, as well as requirements analysis, based on ITIL methodology.
• Prepared functional designs of product interfaces, configurations and customizations.
• Ensured project phase schedules are met based on Project Plan and WBS.

Additional responsibilities:

• Provided development of new Content Management System, eCDS combines document management (Xythos) with eRecords Management (Recommind) (First Phase, Artificial Intelligence) with GUI interface.
• Developed a solution that is fully compliant with Government records management standards, as defined by NARA recommendation of using DOD 5015.2-STD.
• Conducted weekly JAD sessions with Vendors and Stakeholder, to ensure that all new releases and updates are applied and project deliverables were on schedule.
• Established Test environment of possible integration of Cognos and Autonomy.
• Monitored Configuration and Change Management.
• Customized GUI interface and branding of eCDS using HTML and JSP, based on Stakeholder need.
• Worked in conjunction with LAN team, to ensure Single-Signon, using LDAP, later migrating to Active Directory by October.

Environment: MS VISIO, HTML, SQL, JSP, CMS, MS Project, Word, MS PowerPoint, UML

Confidential
Washington, DC 
March 2008 – January 2009
Content Management Architect (offsite)

• Rolled out Livelink Content Management System to all DC WASA user, but most importantly focused on the Engineering Group to integrate Livelink with Brava Maximo (software utilized by Engineers to view Engineering diagrams in the field).
• Lead all aspects of any and all Livelink Projects for customer (DC WASA users).
• Customized Livelink user interface.
• Assisted with Livelink user accounts/permissions.
• Created Livelink system workflow design and build and generation of WebReport, design, Installation and Configuration.
• Monitored Full System Administration, Installation and Configuration of service packs and modules.
• Performed System Analysis & Design and troubleshooting of Livelink and Brava Maximo.
• Assisted developers with Livelink development using Livelink SDK and LAPI.
• Created User Manuals, guides and test plan.

Environment: MS VISIO, MS Project, Word, Livelink, Maximo 
Confidential
Bethesda, MD 
January 2008 – October 2008
Senior Business System Analyst/Project Manager

• Managed and oversaw day-to-day performance of multiple short-term projects through the entire project lifecycle within set budget and schedule.
• Led and coordinated teams in the identification of software development requirements and development of software documentation.
• Managed performance and coordinated with all affected parties to ensure the tasks and activities in the Statement of Work (SOW) were met.
• Planned enhancement projects for existing systems, and participated in the maintenance and updating of the applications.
• Communicated and coordinated weekly with project stakeholders, and development teams to ensure successful design and implementation of new systems.
• Participated weekly in Software Development Manager Meetings to identify and eliminate software duplication across the programs.

Environment: MS VISIO, MS Project, Word, MS PowerPoint, SQL 
Confidential
Rockville, MD 
July 2007 – January 2008
HRMS System Analyst

• Defined the project scope of Payroll Migration.
• Developed Project documentation Statement of Work, risks, assumptions and constraints
• Created WBS of project based upon Project Plan.
• Managed the implementation of complex software applications.
• Ensured project deliverables schedules were met, based on Project Plan.
• Monitored project plan and WBS to ensure project documentation was adhered to, ‘best practices’ were in place, budgets were on track, and change management and risk plans were followed.

Additional responsibilities:

• Responsible for all DTS (SQL Data Transmission Services).
• Performed maintenance and corrected SQL queries and data migration.
• Developed and implemented SAP changes.
• Implemented a successful upgrade of new payroll system under strict deadlines using .Net.
• Developed a business needs analysis and proposal of ADP HR integration as a portal for the user.
• Performed data modeling and data processing using Hyperion.
• Created UML diagrams based on Requirements.
• Evaluated, identified and documented requirements, ‘As Is’ and ‘To Be’ process flows.
• Performed Process reengineering based upon ISO 9001.
• Assisted with bridging gap between Customer and Information Technology.

Environment: MS VISIO, MS Project, UML, SQL, .Net, DTS
Confidential
Washington, DC/Owings Mill, MD 
July 2006 – July 2007
System Analyst/Project Manager

• Project Scope included research, analysis and selection of CRM software, that will be serve as repository and can generate ad hoc reports and replace the Combined Member database for CareFirst. This software provided ease of use, ease of integration with other systems, was scalable, and cost not more than $1M. The selection was PeopleSoft CRM. Reason for selection, after much research was that a PeopleSoft installation was already in existence and the CRM module could be added with less integration, more cost effective and the GUI was the same, so ease of use. PeopleSoft was scalable for future migrations and growth.
• Project Tasks included
• Meetings with Users and Stakeholders to define and develop Statement of Need,
• Researched and Analyzed Customer Relationship Management software,
• Selected ‘best three’ software, and created Software Comparison Analysis Chart, based on Need Assessment, Budget, Ease of Use, Infrastructure Criteria, Scalability, etc.,
• Coordinated with Vendors and Stakeholders to set up demos and/or presentations of ‘best three’ software,
• Created Refined Software Comparison Analysis, based on demos and/or presentations,
• Assisted Stakeholder with selection of software,
• Coordinated with Infrastructure Team and Vendor for installation of software,
• Developed bug and issues tracking, in SharePoint.
• Coordinated with Testers for testing of installation.
• Project management activities included budget allocation, resource allocation, project tracking and assessing risk management of several projects using multiple methodologies. Implement the software development lifecycle (SDLC).
• Developed Data Migration Plan and coordinate with DBA for data accuracy and compliance.
• Developed qualifications for data manipulation and test procedures, write system test plans, define system test benches with the assistance of Rational Suites and Mercury.
• Supervised Business Analyst with requirements documentation, including functional, system requirements, design flows, “As Is” and “To Be” workflows and traceability matrix.
• Analyzed and validated business needs of project stakeholders and end-users.
• Created different test scenarios, system, functional, UAT and performance.
• Assisted with Migration of Rational Suites to Mercury TestDirector.
• Created and maintained log defects, analyze defect data, perform testing for product release, recommended process improvements, reviewed test procedures, maintained strict adherence to client's prescribed testing guidelines, controlled processes and procedures
• Other duties included tracked CMMI documentation and Peer Reviews using SharePoint. Utilized Team Collaboration, file sharing, Wikis and Calendar; and business user contact via Intranet in SharePoint.
• Adhered to CMMI standards and procedures for Test Environment, Requirements Documentation and Configuration Management.
• Created SQL queries for subscriber database updates and maintenance in DB2.
• Assisted with migration of new Work Request System and Configuration Management to Serena TeamTrack.
• Participated in corporate initiative of all DB2 databases to Oracle 10g.
• Served as Delivery Manager on Federal Initiative of NPI (National Provider Identity).

Environment: MS VISIO, MS Project, DB2, Oracle 10g, CRM

Confidential 
Silver Spring, MD 
September 2005 – June 2006
Project Lead/Systems Engineer

• Software Architecture and infrastructure design of AWIPS software, which processes all of the forecasting data, sent to outside organizations and companies.
• Utilized Linux bash scripting; MySQL and Oracle as repository for metadata and artifacts.
• Identified and evaluated a Software Architecture Documentation tool that are both cost effective and meet user requirements.
• Performed data modeling and data processing for AWIPS software design using ERWIN.
• Developed specifications for AWIPS system to meet business requirements.
• Assisted with the Configuration Management using PVCS.
• Managed source code change of all AWIPs code.
• Evaluated and created documentation on TestDirector for use of AWIPS testing.
• Worked closely with client and vendor.
• Performed all aspects of the software development lifecycle; develop qualification test procedures, write system test plans, define system test benches.
• Created test modules to cover system requirements, functional specifications, perform verification and validation using simulations, run the tests on system bench, write the test results; establish and execute test procedures, analyze test results.
• Created and maintained tests and test records, log defects, analyze defect data, perform testing for product release, recommend process improvements, review test procedures, maintain strict adherence to client's prescribed testing guidelines, control processes and procedures.

Environment: MS Project, Word, MS PowerPoint, ERWIN, MySQL, AWIPS, Oracle

Confidential 
Washington, DC 
August 2004 – September 2005
Senior Business System Analyst

• Developed business needs analysis of Lawson integration as a portal for the user community.
• Analyzed functional requirements to identify procedures and decision flows with user interaction.
• Documented change management and testing phases to production.
• Coordinated with DBA to ensure data accuracy, integrity, compliance and completeness.
• Developed documentation for further upgrades and enhancements to the portal. Interacted with user community to organize and analyze data to be displayed and used by users on portal.
• Created database of related HR metadata.
• Scheduled and facilitated JAD sessions of HR users and technical staff.
• Developed HR user support information, (i.e., FAQ, demo game for user interaction).
• Performed SQL queries to verify GUI front-end results and to extract and manipulate data to satisfy test cases/requirements.
• Ensured all high-priority bugs are fixed prior to deployment.

Environment: MS VISIO, MS Project, Word, MS PowerPoint, SQL

Confidential
Washington, DC 
July 2003 – August 2004
Senior System Analyst

• Responsibilities included full-system administration, installation, configuration, system analysis and design, troubleshooting, technical support and customer support/user support, system testing and data structure of Livelink collaboration document management system. Livelink was in the early stages of development, so participated in knowledge transfer with Opentext to further understand the knowledge/document management system to support client.
• Worked with developers with Livelink API (LAPI) and Oscript.
• Provided technical consulting and customer support services for Internet hosted solutions of Livelink, participate in various implementations and consulting projects.
• Provided Remote administration, maintenance and support of Livelink-based Internet hosted solution, including infrastructure support, database design and report creation.
• Created Livelink workflow design, build and reports.

Environment: MS VISIO, MS Project, Word, MS PowerPoint, Livelink, API, Oscript 
Confidential
Washington, DC/Chicago, IL 
November 2001- July 2003
Senior System Analyst/Project Manager

• Analyzed each client's needs, submitted recommendations, and implemented cost-effective solutions and while worked closely with sales professionals, account managers, and IT engineers.
• Assisted with setup of Full Life Cycle of Test Lab, from inventory to hiring Testers, Test Environment and developed Test Scenarios.
• Developed Use Cases and Traceability matrix.
• Created test cases to verify compliance with HIPPA regulations.
• Assisted medical claims billing department and HR with the conversion of data.
• Developed support documentation for medical claims and HR.
• Provided training to medical claims and HR users for new conversion.
• Assisted Oracle DBA with running reports and migration of data.
• Defined test team activities, deliverables, tools, procedures, schedules and best practices.
• Demonstrated rapid test automation of web testing and VB clients using Rational.
• Researched and analyzed WebSphere portal for future endeavors.
• Worked with developers and testers to implement requirements before making deliverable.
• Documented and developed standards and procedures for future projects and upgrades.
• Administered WebSphere.
• Produced business rules and best practices of WebSphere migrations.

Environment: MS VISIO, MS Project, Word, MS PowerPoint, WebSphere, VB, Oracle
Confidential
Richmond, VA/Manhattan, NY 
December 2000 – October 2001
Project Lead/Senior System Analyst

• Developed a proposal and other functional requirements for Livelink correspondence tracking system, which include customization of Livelink search engine, development of Workflows using XML skins, Oscript and LiveReports, eForms, Adobe Forms, LiveMail and Crystal Reports.
• Developed requirements for mock-ups and process diagrams.
• Developed test scripts and training materials.
• Assisted in project enterprise-wide documentation and functional requirements using Use Cases.
• Designed enterprise business applications, including the Livelink suite of products.
• Performed complex requirements analysis, design, development, and implementation of Livelink-based solutions in support of enterprise business Workflow.
• Performed SQL database queries. Lead customization efforts involving modification to Livelink code.
• Monitored and ensured efficiency of Livelink processes through regular diagnostics testing of both database and application servers.
• Provided technical support for Livelink’s native search functionality.
• Developed Livelink Workflows.
• Supported in OpenText product line and proprietary technology.
• Supervised JAD sessions on a weekly basis.
• Assisted in the translation of business requirements to technical specifications, which most effectively utilize the OpenText KM Suite functionalities.

Environment: MS VISIO, MS Project, OpenText KM Suite, Livelink, SQL, Adobe

Confidential
Hunt Valley, MD 
May 1996 - November 2000
Network Engineer/Network Infrastructure