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Application Response Center Business Analyst Resume

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Portland, MainE

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Professional ExperienceResults oriented Business Analyst with 26 years of experience at UNUM Life Insurance Company of America. Proficient in problem-solving and defect resolution for mainframe, distributed and web based applications. Skilled in business analysis, design and implementation of new products and systems in a competitive group insurance setting. In depth knowledge of group insurance products and associated technological platforms. Dedicated employee with ability to work in a fast paced, flexible environment while managing multiple priorities

Summary of Skills

  • Analysis and resolution of complex system related defects
  • Strong technical writing and documentation skills
  • Product and system design/development knowledge
  • Business recovery and sustainability
  • Business and technical help desk experience
  • QA Testing/verification skills
  • Skilled in Microsoft Office suite
  • Process implementation

Professional Experience

Confidential, Portland, Maine - Application Response Center Business Analyst III 2008 - Current

  • Provided production support of multiple applications for problem identification, business and root cause analysis.
  • Partnered with the customer and project technical resources in the planning, testing, and implementation of business enhancements and defect solutions.
  • Managed multiple Service Level Agreement defects for resolution
  • Developed communication and test strategies for multiple system upgrades and implementations

Confidential, Portland, Maine - Technical Support Unit - Business Analyst III 1999 - 2008

  • Project Management of multiple small projects – included partnering with Business and IT resources through the project lifecycle to plan, develop, test and implement solutions to application related defects and enhancements.
  • Documented business requirements, developed iterative testing strategies and detailed test plans for multiple initiatives including the introduction of new product offerings on multiple applications.
  • Lead system design and functional spec walkthroughs for mainframe and distributed system changes

Confidential, Portland, Maine - Technical Support Unit – Technical Business Specialist 1993 - 1998

  • Developed and implemented the conversion of all existing group business to a new mainframe system
  • Developed requirements for mainframe and distributed applications
  • Defect management and resolution
  • Developed and implemented the migration of a non-standard block of business to new billing application.

Education

  • Bachelor of Arts University of Confidential

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