Employment History

Business Analyst

Confidential

Responsibilities:

• Conduct routine research within Liberty Mutual and/or externally to obtain information such as financial data, product or market profiles, or business process flows. Work with other departments, conduct interviews, or conduct primary or secondary research if information is not readily available.
• Compile information and analyze qualitatively and/or quantitatively. Develop and/or assist in software applications/models and conducting follow up and data verification as needed. Analyze feasibility, cost ramifications, economies, or other aspects of planned or potential programs
• Based on analysis, will develop reports, proposals for action or implementation plans as necessary, and presenting to team manager.

Experience:

• Completed the SharePoint 2010 Composite design course in Seattle, WA through Critical Path Learning Strategies. Assigned the lead designer/developer and administrator for the Personal Insurance Strategic Business Unit. Led multiple projects including Root Cause Elimination site design and customer service intake using InfoPath to identify Correction Projects and minimalize customer impact.
• Professional training in SharePoint Designer, SharePoint composite, MS BI stack and InfoPath development. Expert skills in Business Intelligence solutions, Site design, web parts, data analytics, SQL integration, and InfoPath dynamic form solutions.
• Expertskills in SQL design and database management.
• Highly proficient in Power Pivot, and Power View reporting/design. Expert skills in Power Pivot and Power View SharePoint integration for BI reporting.
• Advanced skills in SharePoint dashboard reporting development and workflow design.
• Project manager for a mail flow improvement project with product operations which eliminated incoming mail documents to the production center by 86 and resulted in a savings of 7 FTE and roughly 250,000 annually.
• Lead web developer for Dover Personal Insurance Production Operations internal SharePoint composite collections development.
• Lead SharePoint developer for Liberty Mutual Personal Insurance Root Cause Elimination and Correction SharePoint site, intake process, and work flow systems. Developed internal metrics using PowerPivot and Power View composite BI technology for fully integrated SQL dashboard style reporting and schedule refresh abilities.
• Lead SharePoint/InfoPath developer for the Production Operations Service Center Intake process. Project included the design of an InfoPath web intake form that would eliminate 13 outlook mailboxes and become the central location for all service inquiries. Solution was launched countrywide and has resulted in substantial cost reductions and improved customer experience across the service center.

Sr. Training Specialist/SharePoint Developer

Confidential

Responsibilities:

• Plan, organize, implement and conduct classroom and web based training programs for Geometric Dimensioning and Tolerance concepts, Quality Control and Assurance programs, and machining and software development programs.
• Excellent presentation and classroom management skills.
• Maintain training records of attendance, evaluations, user feedback and training material inventory.
• Energetic, innovative and creative training techniques to ensure students were motivated and inspired.
• Collaborate with subject matter experts to ensure accurate course content.
• Develop course competencies for evaluating student understanding.

Experience:

• Developed technical training courses for instructor led classes as well as a variety of online delivery methods.
• Developed first company-wide training program for over 150 employees. After 6 months had an adoption rate of approximately 90 of all employees.
• Developed first employee interview process which included data analysis of employee testing scores and behavioral traits based on a series of controlled questions and responses.
• Implemented online learning solutions for Quality Control employees which included interactive testing and training, digital media, and social collaboration sites.
• Implemented training program was tracked year over year and showed a reduction in overall revenue loss due to operation errors of 40 and an increase in employee morale of 80 .
• The implemented program was shown to recapture almost 300,000 in lost revenue due to decreases in scrap materials, operational down time, machine malfunctions, efficiency gains throughout the production center, and overall greater quality.
• Developed SharePoint composite site for Production SBU utilizing InfoPath web intake applications, customized content approval workflows and data management workflows.
• Introduced first six sigma and lean manufacturing training to company production employees and worked directly with the Continuous Improvement management to implement basic 5S concepts and process improvements.

Machinist/CNC Programming

Confidential

Responsibilities:

• Independently develops, creates, manages, and documents statistically capable machining processes for new and existing products from engineering drawings
• Creation and implementation of new CNC Program development including new machine tool platforms, step change improvements in tooling and machining processes
• Manufacturing and quality as necessary, providing information required to machine and inspect the part s
• Maintain or exceed production standards through efficient organization, planning and programming.

Experience:

• Attended Hypertherm Technical Training Institute HTTI to learn the fundamentals of CNC machining, blue print reading, and general manufacturing processes.
• Certified in Geometric Dimensioning and Tolerance through ETi Learning group.
• Attended PartMaker and Mastercam G and M code programming seminars.
• Proficient in Citizen Swiss Lathe M32 and L20 machining and programming.
• Department Leader in Continuous Improvement projects and team collaboration.

Technical Skills

• Advanced proficiency in most Microsoft applications Excel, Access, Word, PowerPoint, etc.
• DBA and designskills for SQL Management studio.
• Administrative and developerknowledge in SharePoint designer 2010 and InfoPath 2010.
• High proficiency in Visual studio languages includingBASIC and C programming.
• Visio 2010 proficiency for context diagramming, data flow mapping, process mapping, current and future .state mapping, workflow diagrams, and most other business modeling applications.
• MiniTab proficiency for statistical data analysis, data regression testing, and confidence interval testing.
• Advanced skills in SAS Enterprise Guide 4.3.
• Proficiency in Hyperion Web-Brio data querying.
• Green Belt Six Sigma Certified.
• Expert Power Pivot and Power View skills.
• Expert SharePoint Composite knowledge including MS BI stack knowledge.

Behavioral Skills

• Strong verbal and written communication.
• Ability to manage multiple projects and meet time deadlines.
• Ability to manage teams for technical projects and solutions.
• High throughput andhigh quality results.
• Self-motivated and driven personality.
• Ability to quickly learn and understand new concepts and processes.
• Well-developed critical thinking and analysis practices.
• Skilled in creative and innovative solutions to complex and new problems.
• Strong attention to detail and strong analytical skills.
• Demonstrated leadership abilities