PROFILE

High achieving Business Analyst with solid expertise in project management, business processes, programming, and creating innovative technical business solutions. As a trusted partner to customers and team members, developed exceptional communication, meeting facilitation, leadership, and customer service skills, resulted in strong client satisfaction and retention levels. Timely delivery of assigned projects followed the Capability Maturity Model Integration CMMI methodology. Mentored and trained peers, clients, and business partners on complex systems. Onshore and offshore leader and facilitator, directed work teams and clients to focus on quality assurance QA , test plans, and user acceptance testing UAT . Solid experience in both Agile and Waterfall methodologies.

• Organizational Leadership: Proven ability to plan, organize, and direct multi-faceted, simple to complex projects, leading cross-functional teams.
• Requirements Delivery Management and Compliance: Performed requirements gathering, analysis, documenting, and managing business and functional requirements for mid to large-size projects involving multiple departments within and across organizations.
• Technically Proficient: Skilled in programming, system analysis, problem solving, online and batch process design in large relational database environments, including SQL, Entity Relationship Diagrams ERD , Operational Data Store ODS and Data Warehouse environments.

Core Competencies:

Program Project Management Strategic Planning Business Process Team Leadership Customer/Vendor Relations Budget Cost Control SDLC Management Operational Data Stores ODS Data Analytics Warehouse Solution Development Change Control Quality Assurance CRM ERD User Acceptance Testing

PROFESSIONAL EXPERIENCE

Confidential

Confidential

Business Analyst

As a Business Analyst and Subject Matter expert business processes created and implemented high profile CRM marketing solutions and Business Process Improvements BPI across multiple business units OnStar, Credit Card, Warranty, Financial, Digital, and Dealership , while improving best practices. Developed project kick-off materials, including presentations and scope diagrams. Performed Gap analysis and high level impact assessments. Created current state as is and future state to be Process/Data Flows, User Stories, Use Cases, Data Mapping. Data Scenarios, and Requirement Traceability Matrices RTM , resulted in accurate and concise set of Business BRD and Functional/System FRD/SRD Requirements for client approval. Served as liaison to business partners, stakeholders, clients and technical personnel, while driving, change management efforts, test case/plan reviews, User Acceptance Testing UAT and defect resolution. Aided clients in formulating business rules and defining ETL field level audit rules for Data Warehouses.

• Reduced consumer complaints 25 by streamlining Digital Marketing Campaign process for Opt-Out and Unsubscribe link processing into a single click solution.
• Enhanced data onboarding 30 for GM Credit Card services by migrating from legacy mainframe to a new system platform.
• Played an instrumental role in the success in the new GM Credit Card product rollout, allowing consumers higher point accumulations and thresholds.

Confidential

• Secured a 28M contract with Dun Bradstreet by leading requirements analyses for the D B Strategic Technology Investment MaxCV re-platforming project. The project encompassed Web Services, Data Repository, Data Supply Chain Scoring stream, Global Data Warehouse/Mart, Data Update and Retrieval systems. Worked with C-level executives, on Statement of Work SOW definition and review.
• Collaborated with sales, technical executives, system architects, and development teams in identifying software solution approach and new platform capabilities using Agile as a methodology.

Confidential

• Supported and led efforts for pre-sales discovery sessions and requirement delivery of a Marketing Database Solution for USAA's Health Insurance industry, resulted in a multi-million dollar contract.

• Identified project scope for multi-phase project implementation. Performed data analysis on existing feeds.

Business Analyst

Contractor to Acxiom Corporation

• Supported AT T contract with Acxiom Corporation, including AT T CRM re-write project.
• Worked with end users, stakeholders and business partners in identifying and eliciting reporting requirements for new system needs.

Confidential

Business Analyst/Information Analyst

Provided team, project/technical leadership, business process and subject matter expertise for all phases of the Software Development Life Cycle SDLC , CMMI process improvement and best practices. Facilitated Joint Application Design JAD sessions, elicited and managed Business and Functional Requirements BRD/FRD . Created, enhanced and maintained disaster recovery plans and documentation, Work Break Down Structures WBS , scope, system test, quality assurance QA , project, contingency, migration and risk plans. Supervised global work teams.

• Served as a Business Process BP and Subject Matter Expert SME for online agent database of 750,000 domestic/international clients and a 20M monthly commission statement system, as well as, front office credit and compliance initiatives.
• Contributed to efficiency by improving processes and optimizing procedures.
• Managed the conversion of a centralized database for the Western Union Money Order product. Eliminated redundancies and enabled multi-directional access to transaction and client data.
• Worked with front office credit and compliance teams in identifying risks in current procedures and recommending Business Process Improvements BPI , reducing overall compliance risks.
• Facilitated the prevention of terrorist-initiated Money Transfers via Western Union by leading the requirements determination for Office of Foreign Assets Control OFAC hit list processing.
• Enabled 4.5M in potential mailing costs savings and reduced inventory costs by converting a 20M commission check process to the ACH electronic payment system.
• Directed the development of an automated check reconciliation system to replace an outdated system, resulted in overall improvement in productivity and reduction in check processing errors.
• Reduced printing costs 30 and streamlined the check reconciliation process with the shut-down and start-up of a new print facility and MICR check process.
• Led business center migration from St. Louis MO, to Costa Rica, reducing overall business and operating costs.
• Assisted front office compliance teams in Money Transfer fraud investigations.