SUMMARY

• Senior Business System Analyst with 7+ years of extensive and diversified experience in domains such as Property & Causality, Healthcare Insurances, Pharmacy E - commerce, Financial, and Procurement Management.
• Proficient in Software Development Life Cycle methodologies i.e. Waterfall and Agile including expertise in requirement analysis, design, development and testing.
• Effective at requirements gathering, data analysis, data mapping and user acceptance testing.
• In depth knowledge & Solid Experience about Software Development Life Cycle (SDLC) using Agile and Waterfall
• Experience in creating Business Requirements Document (BRD), SOW and derived FSD
• Experience in Requirement gathering by conducting Joint Application Development (JAD) sessions and Fit/Gap sessions
• PerformedBusinessProcess Mapping and AS IS and TO BE analysis
• Highly proficient in working with users and stakeholders to elicit the requirements, analyze, communicate and validate requirements using Rapid Application Development (RAD), and Brainstorming sessions
• Hands - on experience in eliciting, defining, documenting, business, functional, non-functional requirements, decomposing high-level information into details and in critically evaluating information gathered from multiple sources.
• Proven experience with end-to-end business process mapping, business and technical requirements analysis, business planning, modeling, verification and methodology and product development.
• Identifying Functional, Non-Functional, and Business Rules, and then subsequently model them.
• Skilled in business process analysis (user experience design, storyboards, wireframes, user profiles and user stories) and mapping (gap analysis) techniques, conducting SWOT analysis, Cost Benefit Analysis and ROI analysis.
• Experience in interviewing Business users & SME providing recommendations to resolve issues for various business/technical groups & defining strategic solutions to business problems in a multiple project environment.
• Created workflow scenarios, designed new process flows and documented theBusinessProcess and variousBusinessScenarios and activities of theBusinessfrom the conceptual to procedural level.
• Skilled in leading the project, design, and implementation of solutions, analysis and design with experience in creating Unified Modeling Language models using MS Visio, Rational Rose and Enterprise Architect.
• Good understanding about ER Diagrams, DF Diagrams
• Good database experience using Relational Database Management Systems (RDBMS) Oracle, PeopleSoft and MS Access.
• Proficient in creating sprint backlog, Product backlog and Wireframes and conducted peer reviews
• Hands on experience with IRISE, Pencil.
• Worked in various SQL tools (SQL Developer, TOAD, etc.) with a working knowledge of relational databases and structure.
• Clear understanding in designing the Burndown Charts.
• Experienced in Healthcare, Hospital and HIPAA policy analysis
• Experienced with Medicare, Medicaid, good knowledge in both ICD 9 & ICD 10
• Experienced in medical claims filing, claim process and terminology
• Proficient in creating and managing Requirement Traceability Matrix (RTM) for tracking and managing changes based on project’s evolving needs
• Created defect tracking using JIRA and reviewed them in subsequent iterations of the application development process
• Experience in creating test cases and participated in QA and User Acceptance Testing
• Worked with testing team while driving the Functional requirements and Wireframes.
• User on the changes being released and conducting post production activities like getting feedback from users. In case of any issues - doing Root Cause Analysis, prioritizing tasks with business users.
• Possess excellent written and verbal communication skills. Responsible, self-motivated and organized.

TECHNICAL SKILLS

Domain: Property & Causality, Healthcare, E-Commerce, Procurement Management

SDLC Methodologies: Waterfall, Agile (SCRUM) Business

Process Modelling Tools: MS Visio, Enterprise Architect, Pencil, Rational Rose

Testing Tools: JIRA, Clear Quest, Bugzilla, Rally

Management Tools: MS Office- Word, Excel, PowerPoint,MS Project, Outlook

Management Systems: Oracle, SQL Server, MS Access

Management Tools: MS Project, SQL, SharePoint, MS Office

BI Reporting Tools: Business Objects, ETL, Informatica, Cognos, Crystal Reports

Requirement Management Tools: Blueprints, Rational Requisite Pro, DOORS

CRM: Salesforce, Peoplesoft

Business: Process Management

Programming Languages: HTML, XML, Java, SQL

Operating System: Windows

PROFESSIONAL EXPERIENCE

Confidential, Webster, MA

Senior Business Systems Analyst

Responsibilities:

• Analyzed User Requirement Document,Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Responsible for providing analytical support in the Design, Development and Implementation of Project
• Prepared and analysed AS IS and TO BE in the existing system and performed Gap Analysis.
• Created workflow scenarios, designed new process flows and documented theBusinessProcess and variousBusinessScenarios and activities of theBusinessfrom the conceptual to procedural level.
• In-depth knowledge of data modelling, mapping, design using UML
• Maintained benchmark controls to policies, company standards and contracts, performed vendor sourcing, costing, pricing and contract negotiation, performed procurement, ensured compliance with service/joint interest contracts.
• Extensively involved with the testing team in writing manual test scripts
• Created Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared System and UAT Test Plan for various Test Scenarios.
• Verified theBusinessScenarios on new builds to allow testing by the QA team.

Environment: SQL Server, Oracle, Java, HTML, MS Access, Dreamweaver, MS Visio, Adobe Photoshop, MS word, MS PowerPoint, MS Excel, DOORS, TOAD, Cognos.

Confidential, Wilmington, DE

Senior Business Analyst/Project Coordinator

Responsibilities:

• Identified the key Stakeholders and the business users of the application and elicited the requirements
• Conducted JAD sessions with the stakeholders, end users and SME, to determine the critical business processes and identify key functional requirements for Loan Service system adhering to the Mortgage Servicing Industry practices and FDIC guidelines.
• Created a product roadmap for the various stages and releases throughout the project lifecycle.
• Involved in GAP Analysis and Technical Feasibility study with the technical leads and other SME's.
• Identified the Use Cases and documented the product requirements and the workflows of the As-Is process and the To-Be process for various modules like Loan Mod, CRM, Reporting, Dashboard etc.
• Created various models like Use Case diagrams, Flow diagrams, Activity Diagrams and State Diagrams in MS Visio.
• Created and managed all the requirement artifacts in DOORS.
• Actively conducted and participated in weekly meetings to analyse the progress and maintain status reports.
• Reviewed test cases and maintained the Requirement Traceability Matrix (RTM).
• Performed Functional and User Acceptance Testing before the system was deployed
• Managed change requests using Clear Quest.

Environment: SQL Server, Oracle, Java, Database, HTML, XML, MS Visio, IRISE, Balsamiq, Cognos, MS word, MS PowerPoint, MS Project.

Confidential, Scottsdale, AZ

Business Analyst

Responsibilities:

• Participated in gatheringBusinessRequirements from State, Users and Internal Offices.
• Analyzed the client's applications to determine the impact of the Enhancements on EDI Transactions Sets
• Worked in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims
• Interacted with Claims, Payments and Enrolment teams, hence analysing and documenting related businessprocesses
• Analyzed legacy systems, file and record formats, system flow charts and other information to develop a comprehensive depiction of the existing environment
• DevelopedBusinessCrosswalks for 837 I/P, 835, 270/271 and 276/277 transactions per CMS HIPAA implementation rules
• Participated in JAD sessions to identify thebusinessneeds
• Produced Gap Analysis documents for both HIPAA 5010 and ICD-10 Enhancements.
• Worked on EDI transactions, submitting and tracking claims until adjudication and Remittance Advice
• Worked with multiple teams to improve the overall reporting of the Claims, payments, Real-time adjudication information.
• Assisted in designing and developing Use Cases, Activity Diagrams and Sequence Diagrams
• Participated in Forward Mapping and analysis of ICD 9 - ICD 10 Conversion
• Integral part of the testing team which developed test plans and test cases

Environment: Mainframe, SQL Server, MS Visio, MS Office, Clear Case, Clear Quest, EDMS

Confidential, Franklin Lakes, NJ

Business Analyst

Responsibilities:

• Created business requirements, functional specifications and use cases for content management application including workflow, file management, image management, web page layout
• Worked on E-Business and E-Marketing data collection, design, implementation and reporting
• Worked with the project manager for planning and organizing the project activities.
• Organized JAD sessions to understand the client’s existing business process
• Created data mapping document
• Planned and worked with the online marketing team to develop Direct-to-customer initiatives
• Worked with development team for handling of shopping cart and accounts management
• Analyzed and documented the limitations of billing system
• Wrote test cases based on thebusinessrequirements that involved market risk analysis and risk management
• Created programs to analyses legacy system data and generated error reports
• Participated in various meetings and discussed enhancement and modification request issues
• Worked on E-commerce tools such as Paid search engine listing development, optimization, administration and ROI tracking (Ad Words) and SEO strategy development
• Actively interacted with other corporate departments, including executive, shipping, legal and information services as well as vendor relationships
• Worked on Email, Search Engine Marketing, Display Advertising, Webcasting, Social Media and other campaigns with extensive knowledge on CPC, CPM and CPA

Environment: Web Logic, Google Analytics, MS Visio, Rational Requisite Pro, Rational Rose, MS Project, Test Director, Oracle, Java Script, E-Commerce, Shopping cart, E-payment.

Confidential, New York, NY

Business Analyst/Project Coordinator

Responsibilities:

• Used brainstorming and storyboarding techniques to derive ideas from the product owners, scrum master and stakeholders
• Extracted requirements from multiple cross-functional and cross-location teams for building flexible yet robust solutions
• Involved in creating and managing detailed design documents that outline the specifications, workflow, and actual graphic layout of proposed application solutions
• Presented designs of proposed functionality improvements to internal teams and clients, as well as performed quality assurance tasks to ensure stability and thoroughness of the Platform, and close collaboration with the technology team during the development stages
• Created models like Activity Diagrams and Flow Diagrams using MS Visio
• Initiated and managed cross sessions between onsite and offsite team members
• Involved in performing competitive research and analysis, and conducting user interviews to identify specific areas for improvement and generate ideas for future functionality upgrade

Environment: Windows XP, SQL Server, .Net, Rational Rose, MS Visio, MS Project Plan, MS Office Suite.

Confidential

Associate Business Analyst/Project Coordinator

Responsibilities:

• Procurement plan was created
• Organized JAD sessions and elicitated the requirements from the stakeholders
• Decisions were made on material management and based on this the vendors were selected.
• Resource calendars are created and the project procurement plan is updated according to the availability of resources.
• Involved in GAP Analysis with the project leads and other SMEs.
• Enhanced the schedule after the brainstorming sessions and documented the limitations
• Created a product roadmap for the various stages throughout the project lifecycle.
• Change orders are created as the project progresses, and these changes are updated in the procurement documents
• Created process flow diagrams in Rational Rose.
• Maintained benchmark controls for different activities in the project, company standards and contracts, performed vendor sourcing, costing, pricing and contract negotiation, performed procurement, ensured compliance with service/joint interest contracts.
• Responsible for providing analytical support in the Design, Development and Implementation of Project.
• Created Models such as Activity Diagrams and Flow Diagrams for the process using Rational Rose
• Prepared Scheduling and Estimation reports using MS Project, MS Word, MS Access.
• Prepared a detailed summary of the work done on that particular day and checked whether all the resources are available for next day’s work.

Environment: MS Project, Intranet, MS Word, Data base, Oracle