PROFILE:

• A self - starter with the ability to work in a dynamic, fast paced environment and the capacity to work independently with senior level management, and both functional and technical resources on multiple projects simultaneously.
• A team player adept in defining strategy and business requirements through strong analysis, problem solving and decision making skills, using exceptionallistening, interpersonal, verbal and written communication skills.
• Willing to work a flexible schedule to accommodate project deadlines.

SUMMARY OF QUALIFICATIONS

• 17 years of experience consulting as a Business Analyst/Project Manager interacting with a variety of business users as a cross-functional liaison to elicit business requirements, understand issues, and produce requirements specifications that meet client business needs. Adept at defining scope, estimating development costs and providing requirements traceability for projects.Project management involvedidentifying Key Stakeholders, Critical Success Factors, Assumptions and Constraints determine Project Scope, Schedule, Budget, Risk Management and Change Management to develop the Project Charter, Cost-Benefit Analysis, and present findings to IT Management, Functional Managers, Steering Committees or Business Advisory Boards.
• 7 years of experience ensuring that a disciplined Quality Assurance process was maintained and that standards and guidelines were applied to application development to ensure that quality end-solutions were migrated to mainframe production environments.
• Familiar with current industry standards, such as HIPAA, Sarbanes-Oxley SOX, ISO, and Six Sigma.In-depth knowledge of SDLC Project Management Book of Knowledge PMBOK As-Is/To-Be process mapping, data modeling, fit-gap analysis, and design using UML, and Visio.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Client Overview:

• Confidential is the leading full service communications provider in Saskatchewan, offering a wide range of products and services including competitive voice, data, Internet, entertainment, security monitoring, messaging, cellular, wireless data and directory services. Based in Confidential and its wholly-owned subsidiaries have a workforce of 4,031 FTE employees.

M2M Project Description:

• As traditional cellular accesses i.e. one wireless handset per customer approaches saturation, a new wave of wireless connections is emerging that will push device penetration well beyond 100 . Emerging device types vary widely, including meters, sensors, modems, PC tablets, GPS receivers, cars and household appliances.
• Machine to machine M2M refers to technologies that allow both wireless and wired systems to communicate with other devices of the same type. M2M can include the case of industrial instrumentation where a device such as a sensor or meter to capture an event such as temperature, inventory level, etc., which is relayed through a network wireless, wired or hybrid to an application software program, that translates the captured event into meaningful information for example, items need to be restocked . Modern M2M communication has expanded beyond a one-to-one connection and changed into a system of networks that transmits data to personal appliances.
• The M2M project will establish a machine to machine product offering with the required sale, provisioning, fulfillment, billing and assurance delivery systems and processes, to enable seamless delivery of the product to SaskTel Telecommunication customers.

Responsibilities:

• Identify Stakeholders and define project scope maintain/manage project team schedule ensure issues are identified/resolved action items are tracked/reported
• Facilitated working sessions to elicit business and functional requirements to prepare High Level Requirements Document for sign-off by project sponsor, business prime and key stakeholders.

Confidential

Senior Business Analyst

Client Overview:

• With an unparalleled portfolio of strategically aligned venues, content and distribution channels, .
• Sports:Knicks, Rangers, Liberty, Connecticut Whale
• MSG Media Networks: MSG MSG, Fuse
• Venues and Entertainment:Madison Square Garden, Radio City Music Hall, The Beacon Theatre, The Theater at MSG, The Chicago Theatre.

Confidential Project Description:

• The Confidential Company, Venue Systems, Senior Business Analyst position focused on key functional business areas that included food, beverage and merchandise operations, point-of-sale, vending, inventory, suite services, e-commerce, work order management, incident management and preventative maintenance.

Responsibilities:

• As an independent consultant was assigned the Work Order/Incident Management and Preventative Maintenance modules that required project deliverables that met guidelines and process standards for Project Review Board meeting.
• Creating test cases, and conducting IT testing in preparation for User Acceptance Testing of work order management and security incident functionality by building operations and security to be used at all of the company s venues.
• Produced swim lane diagrams of building operations and security incidentscurrent state business processes.
• Elicited requirements and prepared Functional Specification Document from joint sessions with Building Operations, Security users from all venues and IT staff forpreventative maintenance functionality.

Confidential

Senior Business Analyst/Project Manager

Mining Observer Web Portal and Database Design Project:

• Confidential Fuller and Associates have been assisting private and public companies with their Investor Relations needs in Confidential for 20 years and offer Confidential offices and Confidential roadshows, Investor Presentations, Media Dissemination, Introductions to sources of Finance, and Administrative Services. Investor Relations IR is a strategic management responsibility that integrates finance, communication, marketing and securities law compliance to enable the most effective two-way communication between a company, the financial community, and other constituencies, which ultimately contributes to a company s securities achieving fair valuation.
• Confidential was engaged to provide project management and business analysis consulting services using the PMI Project Life Cycle and SDLC Methodology to elicit requirements and re-design the Confidential, Mining Observer portal and web database.
• The motivation to create the Mining Observer web portal was to provide a source of truly independent research and opinions on junior mining companies listed on the Confidential. The Confidential is headquartered in Confidential.
• The objective is to feature undiscovered stock option gems that are not currently on investor s radar. The companies were chosen on their own merit and because they met the required selection criteria. Junior Mining Companies are considered to be under a CAS 100 million market cap at the time of coverage being initiated with many being under CAD 20 million.

Confidential

Business Analyst II

• Confidential is a national telecommunications company in Confidential that provides a wide range of communications products and services including data, Internet protocol IP, voice, entertainment, and video. The company is based in Confidential. Confidential utilizes CDMA 2000, IDEN, and HSPA -based mobility phone networks.Confidential competitive consumer offerings include wireline, wireless, internet and Optik TV . TELUS also delivers a compelling range of products and services for small, medium and large businesses and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Partner Service Management:

• Confidential is all about forming creative partnerships with other Confidential. Reporting to the Manager - Business Analysis of the Partner Service Management Team, the business analyst has three key areas of focus.
• Delivering on Corporate, Mandated, Service Development Strategic Initiatives
• Designing executing on tactical plans that improve process's customer experience
• Supporting our Sales, Marketing, and CARE Operations Strategies

Responsibilities:

• Performed business analysis including workflow analysis, current state process mapping, and defined business, functional and non-functional requirements.
• Prepared Project Charter, and the Scope Statement to detail the Online Order Form project scope for review with the working group for consensus and final presentation for signoff by project sponsor and business stakeholders.
• Planning, designing /or re-design of manual and automated business processes.
• Developed Pros and Cons Weighted Decision Making analysis for option recommendations.

Confidential

Senior Business Analyst

• Amway was founded in Confidential. Based in Confidential, the company and family of companies under Alticor reported sales growth of 9.5, reaching US 9.2 billion for the year ending Confidential.Its product lines include home care products, personal care products, jewelry, electronics, Nutrilite dietary supplements, water purifiers, air purifiers, insurance and cosmetics.Confidential, Health Beauty products accounted for nearly 60 of worldwide sales with locations in more than 80 countries and territories in the Confidential is a truly global company.

Sales Order Solution Project Enterprise Services:

Project Description:

• The Sales Order Solution project will deliver the sales order, registration/renewal data, logic, and service components for a Service Oriented Architecture SOA required for the Confidential deployment in Confidential, in a manner that ensured the effective delivery of these capabilities for web services and the contact center that met business, functional and non-functional requirements and the unique aspects of Amway's sales related processes without depending on Oracle EBS for the execution of transactions.

Project Deliverables:

• The Sales Order Solution project utilized Agile software development, Agile methods break tasks into small increments with minimal planning, each iteration involves a team working through a full software development cycle including planning, requirements analysis, design, coding, unit testing, and acceptance testing when a working product is demonstrated to stakeholders.
• Identified business processes in scope for the Sales Order Solution but limited to order capture
• Consolidated/validated Business Requirements and Solution Requirements Functional and Non-functional Requirements with stakeholders, and SME's for the Enterprise Services department related to Order Capture business processes and prepared the spreadsheet for import to IBM Rational DOORS and traceability via HP Quality Centre using SDLC format for Business Requirements Document. Processes included.
• Distributor Registration Distributor Resignation, Distributor Blocks and Privileges, Create Sales Order, Item Substitution and Back Order, Process Sales Order, Billing, Distributor Bonus, Awards and Line of Sponsorship.
• Reformatted validated requirements Business, Functional and Non-functional Requirements for the Global eBusiness department by individual solution component.
• Drafted and collaborated with SDLC department to finalize Requirements definition.
• Prepared definition for User Stories, Use Case Diagrams Context Models, and Use Case Scenarios.
• Prepared Use Case Diagrams Context Models and developed business and system Use Cases for the Enterprise Services department and the Functional Specification deliverable.

Confidential

Senior Business Analyst

• Confidential formerly Confidential Advanced Solutions is a subsidiary of Confidential. As Confidential service delivery channel, HP Advanced Solutions delivers verifiably world class business process and information technology outsourcing services in a professional environment.

Project Description:

• HP Advanced Solutions created a new version of the SFP architecture. The strategy involves replacing multiple Windows servers with larger Network Attached Storage NAS devices, as well as virtualizing print queues.
• The Shared File Print SFP service is the corner stone of office productivity services for users and their applications. It is the most widely used Hosting Service used by over 35,000 BC Public Servants. The current environment consists of over 250TB of data and over 100 servers used to support the environment.
• The Confidential, Gated Governance included the Initiation Review, Planning Review, Design Review, Go Live Review, and Close Down Review gates.

Responsibilities:

• Facilitated one-on-one and group meetings to elicit business, functional/non-functional and technical requirements in a multi-stakeholder Shared File and Print business area that included the Hosting Services Director, SFP Project Manager, Solution Architect, Senior Test Analyst, SFP Team Lead, and Windows Team Lead to interpret and document business requirements, map current state processes.
• Prepared Gap Analysis to identify gaps with regard to future to-be state processes and Shared File and Print functionality.
• Prepared requirements traceability matrix for import/export to/from HP Quality Centre for user acceptance testing of Shared File and Print functional requirements.
• Prepared the Operational Change Management Plan for Shared File and Print implementation that included new processes, roles, responsibilities and training requirements.
• Project Description:
• To establish the Managed Services cage in the Q9 Kamloops facility. The cage will be in a state to accept requirements/requests for the installation of servers intended to support HP Advanced Solutions ongoing business.
• This project introduced the following common infrastructure components and services:
• Base IT services Active Directory AD, Domain Name Services DNS, Network Time Protocol NTP, Simple Mail Transfer Protocol SMTP, Patching solutions PAU/BSA, YUM, NAS .
• Set-up provisioning process and base infrastructure services for the .nix environment, the Windows environment and the Database environment.
• Virtualization Infrastructure bare-bones ESX environment set-up for SAN/BUR service line project .

Responsibilities:

• Prepared Project Charter for Common Infrastructure Confidential Managed Services, Data Centre .
• Attended Program Manager and Solutions Architect facilitated, common infrastructure workshop and Project Manager facilitated group meetings to identify required architectural components from the various department directors and managers that included the Windows Shared File and Print Services, Unix and Virtualization, Application Enabling Services, Storage and Backup, Tools and Infrastructure for the Confidential Data Center.
• Gathered business, functional and non-functional requirements from source documents that included Hosting Services, Operations Manual and Schedule 9 Statement of Work for Common Infrastructure Confidential.

Confidential

Senior Business Analyst / Project Manager

• Confidential provides the Transformational Legacy Modernization Confidential platform to re-architect and replace legacy systems.

Project Description:

• The Confidential Method Update Project was initiated to document the current state As-Is of processes and tools that have been developed while executing the method and to elicit To-Be requirements employing the Agile methodology.
• Transformation Legacy Methodology Confidential is a methodology that empowers Make's partners and customers to successfully modernize and maintain their mission critical IT systems with significantly less risk, time, and cost Confidential.

Responsibilities:

• Facilitated one-on-one and group meetings to elicit business, functional and non-functional requirements from Confidential method practitioners that included Lead Business Analysts, Lead Systems Analysts, the Director of Technology and Project Managers to produce swim-lane process flow diagrams for the As-Is state, elicited process flow final comments and recommended To-Be requirements.
• Prepared Gap Analysis to identify gaps with regard to future to-be state processes and Make Technologies methodology functionality gaps.
• The Work Breakdown Structure, Project Plan and Business Requirements are output deliverables to-be prepared.

Confidential

Senior Business Analyst / Project Manager

Responsibilities:

• Co-ordinated the proposal development activities aligned with the bid response processto deliver a fully compliant bid for all provincial government Confidential though BC Bid Opportunity and produce regular status reports on the status of all active proposals.
• Oversaw and participated in the development of various types of estimates from conceptual estimates for proposals to detailed estimates for on-going projects. Review proposal specifications to determine scope of work and required contents of estimate to develop Statement of Work for prospective clients.

Confidential

Senior Business Analyst / Project Manager

• The Confidential is a municipal government agency that operates a variety of public transportation systems including buses, Light Rail Transit LRT and Confidential.

Project Description:

• The primary objective of the Trip Planner III Project was to gather business requirements for an estimated 350,000.00 enhancement to the ETS, Trip Planner application at Confidential the Stage Gate methodology adopted by the Confidential, by utilizing MS .Net Framework, WebTrends and Google Mapsalternatives.The Information Technology Branch ITB, Stage Gate Methodology included the Concept, Investment, Design, Implementation, Post Implementation and Post Project Evaluation gates.

Responsibilities:

• Facilitated group meetings and structured walkthroughs to elicitand validate business, functional and non-functional requirements fromSubject Matter Experts SME, business stakeholders and functional management.
• Shadowed 311 Call Centre agents, prepare swim-lane process flow diagrams and produce UML use-cases and for both As-Is and To-Be states.
• Facilitated requirements review sessions to validate / prioritize requirements and discussed acceptable system solutions or alternatives to produce the Business Requirements Document and obtain sign-off by the project sponsor and key stakeholders.
• Conducted a Fit-Gap Analysis to determine whether the present Trip Planner applicationfit business requirements and identified any such gaps in required functionality.

Achievements:

• Prepared the Project Charter for the Trip Planner III Project to determine scope by completing the Work Breakdown Structure WBS and decomposition of project activities by phase into work packages to create estimate worksheets and provide Budget Estimates.
• Identified, logged and maintained project issues using SharePoint on the City of Edmonton intranet portal and adjusted project baseline using MS Project concerning the Trip Planner III Project.
• Prepared and presented the Stage Gate Methodology, Investment Gate meeting presentation to introduce concepts, make recommendations and present findings for the Investment Gate to the Steering Committee and acquire budget approval from the project sponsor in order to proceed to the Design Gate for the Trip Planner III Project.

Confidential

Senior Business Analyst

Project Description:

• The primary objective of the MIS Re-Design Project was to re-design the Membership Information System and to focus on improving the user's experience, allowing the Confidential staff to complete their tasks more efficiently and effectively.

Responsibilities:

• Identified business functions, elicited business, functional/non-functional requirements and mapped business processes by conducting interviews with business stakeholders, functional managers, executive to produce swim-lane process flow diagrams for both As-Is and To-Be statesto produce Functional Specifications for application development.
• Stakeholders included Member Services, Professional Conduct, Professional Regulation, Audit Investigations, Discipline, Ethics Practice Advice, Lawyers Insurance Fund, Trust Assurance, Unauthorized Practice, Finance, Policy Legal, Services, Practice Standards, Special Fund Custodianships, Communications, Professional Legal Training Course and Operations.

Confidential

Senior Business Analyst

• The Confidential Department on Aging is an Illinois state government agency whose mission is to serve and advocate for older Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote partnerships and encourage independence, dignity, and quality of life.

Technology Assessment Project Description:

• The Confidential engaged Deloitte Consulting, the leading management consulting firm, to perform an analysis of the Aging Network's current systems, data sharing and reporting tools, their impact on clients and agencies, and assist in the creation of multi-year technology roadmap aligned with the Aging Network's future business needs and strategic vision.The primary objective of the Technology Assessment was to review the Aging Network's existing Information, Application, and Technical infrastructures, versus its processes and organizations, to determine and how Confidential shared business needs may impact technology in the future.

Responsibilities:

• As a member of the Deloitte Consulting, Technology Assessment team that included a Program Manager, Project Manager, Business Analyst, Business Systems Analyst, Technical Writer, we conducted site visits, and group interviews with head office staff, 13 Area Agencies on Aging AAA and 3 Confidential to inquireabout data flow, data sharing and integration.
• Business stakeholders included staff members from AAA, CCU, Senior Help Line, Circuit Breaker/Med Part D, Elder Abuse Protective Agency, and Ombudsman throughout the state of Confidential.

Achievements:

• Documented the As-Is Current State section of identified business functions for the Illinois Department on Aging, Case Coordination Units that included Intake, Eligibility, Assessment, Case Management, Care Planning, Self Services, Billing, Payments, Provider Management, Reporting, Service Planning, Information and Assistance, Incidents/Complaints/Claims, Quality Assurance, Program Administration and Contacting included in the Deloitte Consulting final deliverable.
• Prepared the Data Warehouse definition for the To-Be Future State section of the IDOA, Strategic Technology Roadmap Outline. Other sections included Transformation Management Office PMO, Functional and Technical Requirements, and Consolidated Information System.
• Prepared the Illinois Department on Aging, I4A Illinois Association of Area Agencies on Aging focus group presentation to solicit feedback about organization challenges in terms of information collection, sharing, and use, thoughts about information challenges in the next 5 years, and what opportunities are envisioned for potential consolidation of existing systems, information, and/or processes.
• Prepared the IDOA data flow diagram for Planned Enhancements in the up-coming year that included Enterprise Case Management City of Chicago, Catholic Charities, eCCPIS, CMIS, Client Forms Manager and Vender Request for Payment VRFP .
• Conducted research to document applications is use by other state governments, Department on Aging throughout the United States, their functionality and whether they were a COTS product i.e. Harmony, Case Management Solution, formerly known as Synergy or a custom developed solution.

Confidential

Senior Business Analyst

• Digifonica, a privately held company, is an Internet Telecommunications Technology Provider ITTP and Internet Telecommunications Solutions Provider ITSP .

Responsibilities:

• Facilitated weekly project status meetings for Digifonica International Inc. to coordinate and follow-up on action items, accomplishments and blocking issues concerning Salma, Esther, Esther Administration and Subscriber Self Care product, version 1.7.
• Developed and maintained the project plan and produced a Gantt chart to identify project dependencies for Version 1.7 product roadmap.

Achievements:

• Prepared Functional Specification for Blister Pack functionality that included the purchase of hardware from the Reseller or Online and subsequent Sign-Up and selection of bundle and Registration for service via the Partner's website.
• Prepared Credit Card Clearing House, Vendor Evaluation to select Payment Service Provider and Acquiring Bank to facilitate Confidential credit card transaction processing for the e-commerce website hosted by Digifonica for Dangaard Telecom in Confidential.
• Documented As-Is current state Salma, Esther, Esther Administration and, Subscriber Self Care product functionality, version 1.6.5 and conducted GAP Analysis between Version 1.6.5, and Vonage.co.uk to make recommendations for Esther enhancements for Dangaard Telecom.
• Prepared the RFP for submission to Confidential vendors to outsource Tier I / Tier II technical support for Support Services of VoIP systems.
• Prepared Statement of Work for Sign-off by the client before beginning the Dating Buzz project kick-off for IP Dialtone in Johannesburg, South Africa.

Confidential

Senior Business Analyst

• Infowave Software Inc. was a public company whose Confidential product, Echo workforce management solution, provided for reliable wireless electronic transmission of data using a Confidential, improved availability of data and facilitated more efficient field force operations and productivity.
• The system architecture included java J2EE platform utilizing middleware i.e. TIBCO/WBISF that integrated with SAP, PeopleSoft, and PassportERP s, includingOracle databases.
• Confidential, a member of the Confidential, is a leading provider of IT-enabled clinical workflow and diagnostic image management solutions, and state-of-the-art systems for capturing and processing images in hospitals and healthcare facilities.

Responsibilities:

• Supported solution design for Confidential additional functional specifications, after initial requirements gathering that included Work Order Entitlement, Damage Codes, Activity Codes and identified system and reference data.
• Prepared User Acceptance Test Plan using Test Director to facilitate user acceptance testing Infowave's work order management for Agfa Health Care and authored Infowave's, work order management, User's Guide to assistAgfa's in-house trainer in developing training materials, and attended Field Service Engineer training sessions to support the corporate trainer.
• As the Professional Services, Business Analyst was responsible for customer facing on client engagements, including requirements analysis, solution design and system integration to SAP ERP, for Chevron Pipeline, SCADA system enhancements and Shell Oil work order functionality.
• Mock-up of wireframes for screen design for recommended solution development for Chevron Pipeline project.
• Prepared UML use-cases concerning Partial Internal Requisition, supply chain enhancements to the mWarehouse and mFieldWorks applications for Sprint Nextel.
• Diagrammed As-Is and To-Be process flows, prepared Day-in-the-Life scenario, and conducted Cost-Benefit for business case for Hydro One, Ontario Canada.
• Prepared Fit-Gap Analysis of Infowave's work order management solution to identify functionality required to meet Hydro One's workforce management needs.

Achievements:

• Highlighted key findings and recommendations for business case and ROI metrics for presentation to Confidential senior management and executives by Infowave's Business Development Manager.
• Engaged in discussions and made product roadmap suggestions concerning required functionality based on current customer needs with VP of Development, Product Manager and Solution Architect to determine product features and development priorities.

Confidential

Lead Business Analyst

• Confidential is private company that is a nationally recognized tire dealer in Canada that recently formed a business partnership with Goodyear in Confidential.

Project Description:

• The primary objective of the Fountain Tire, EOD/EOM Project was to identify processes and document procedures to facilitate the streamlining of the Financial Charges and Customer Statement processes and update the associated Project Plan, Gantt chart.

Responsibilities:

• Lead the Completeness 1.0 Project team
• Lead the VastOffice Point of Sale system Odyssey End of Day and End of Month batch job processing stabilization.
• Elicited business, and functional/non-functional requirements by interviewing subject matter experts SME and Database Administrator DBA to identify processes that related to EOD and EOM, EDI and POS transaction processing, that also included reconciliation of the A/R and GL modules, the Aging Process, integration and posting of Finance Charges via Integration Manager to MS Great Plains Microsoft Dynamics, ERP.
• Prepared swim lane process flow diagrams, documented procedures and created checklists to identify job dependencies and established escalation and recovery procedures.
• Chaired monthly EOM Operation Meetings to monitor progress and address any problems and/or operational issues.
• Chaired daily Completeness 1.0 Status Meetings to coordinate and facilitate follow-up of issues/action items identified between Fountain Tire stores, POS systems to Back Office, Back Office to MSGreat Plains and Back Office to Good Year with regards to EDI and completeness in co-operation with CarParts Technologies and TGO Consulting.
• Identified Change Control Management strategy between the vendor, CarParts Technologies and Fountain Tire.
• Achievements:
• In three months, completed the As-Is CurrentState analysisand identified Financial Charges and Customer Statement processes, thus facilitated process improvements by identifying and implementing efficiencies and the streamline processes.
• Produced the To-Be Future State End of Day /End of Month process maps.

Confidential

Business Analyst

• Confidential, a public company, is one of Confidential leading telecommunication companies that operate specialized mobile radio wireless communication networks.

Project Description:

• The Confidential Mobility, Fusion West Project, involvedthe billing system merger and data mart procedures in anticipation of outsourcing Enterprise Data Warehouse development to Toronto, ON. Business and Functional processes consisted of Extract/Transform/Load and Build Processes, Post Processing, including Segmentation Post Paid Cellular, IPSOS Reid Sub-Segmentation Prepaid Cellular and Churn analysis for Marketing Reporting.

Responsibilities:

• Elicited business requirements by conducting one-on-one interviews with Client Loyalty and Customer Retention Managers, Corporate Sales Managers, Database Analysts and the Systems Analyst for the AnalytiX Data-Marts in both Alberta and BC, in anticipation of further development of the Oracle, EDW by Confidential.

Achievements:

• Documented data mart procedures to support the merger of the K2 Billing System TelusBC with the KNOWbility Billing System Telus AB and further development of the Enterprise Data Warehouse.

Confidential

Business Systems Analyst

• Confidential is a provincialcrown corporation in the province of Confidential that provides universal public auto insurance, driver licensing and vehicle registration and licensing.

Project Description:

• The Source Data Quality Project was a sub-project of Confidential the Crime, Crash, Contravention and Corporate Data Warehouse Confidential projects and the primary objective was to investigate issues, analyze data to identify the root cause of data quality issues and drive practical solutions to address problems.

Responsibilities:

• Prepared and provided high level presentation to the Confidential, Crime, Crash, Contravention project and Business Advisory Team Confidential concerning the status of various SDQ issues, and the process

Achievements:

• Performed business systems analysis by interviewing managers, developers, and other technical resources to investigate problems and determine the root cause of source data quality issues, identified source to target data mapping and performed data analysis to estimatethe size of problem of records affected
• Made SDQ solution recommendations in the form of an Action Statement that outlined the impact, qualitative and quantitative benefits, including a rough estimate of the costs involved.
• E.g.: field edit for a date field in the legacy source system Claims Management System or to unlock a transaction and allow an update for 24 hour period after initial entry.

Confidential

Business Systems Analyst

• The Confidential Automobile Association Confidential is a not-for-profit member services organization with more than 792, 310 members in Confidential.

Responsibilities:

• Gathered requirements business and functional-non-functional requirements to produced Business Requirements Document for Confidential, Reminders and Cancellation process for insurance policy renewals and cancellations to facilitate the automation of the current manual process.

Achievements:

• Established guidelines and proposed a change management strategy and process that addressed the needs of internal staff and management of Confidential.
• Proposed a migration strategy from development to test and finally to production environments, which included the synchronization of the training environment with the production environment.
• Initiated a decision information request to outline options and recommended Visual SourceSafe as the preferred solution for version control for use by both Information Services and the vendor developer.

Confidential

Business Analyst

• The Insurance Corporation of Confidential is a provincial crown corporation in the province of Confidential that provides universal public auto insurance, driver licensing and vehicle registration and licensing

Project Description:

• The primary objective of the Intersection Safety Camera Program was to gather requirements for an estimated 13,800,000.00 project with the plan to rotate 30 red light cameras and deploy decoy units at 120 provincial and municipal intersections.

Responsibilities:

• A team of two business analysts were engaged with cross-functional resources to jointly facilitate JAD sessions to identify business functions, gather requirements, determine business rules and obtain consensus withstakeholders to ensure shared understanding.
• Subsequently, documented requirements, workflow, and determined security access requirements for user groups and permissions for both RACF and MS Access users.
• Attended the preliminary stage of the RFP evaluations and then Confidential short-listed the number of proponents at two stages in the process. The 1st stage was after the completion of the written and price evaluations and the 2nd stage was after the completion of the vendor evaluation components.

Achievements:

• Produced an Impact Assessment for the Confidential to estimate the effect that red light ticket volume would have on Confidential, Integrated Traffic, Camera Unit, Motor Vehicles Branch, Ministry of Attorney General, Municipalities, and External Agencies with regards to additional staff, space, telephones and other equipment required to accommodate ISC processing.
• Developed an Implementation Plan to facilitate the integration of the ISC ticket processing with the Ticket Processing Management System for Photo Radar ticket processing at the Confidential.

Confidential

Business Systems Analyst

• The Confidential, and commonly Confidential in either language is the fourth largest bank in Confidential by deposits.

Responsibilities:

• Gathered business requirements by interviewing the Confidential, Manager of Customer Service and Administration at the Vancouver South branch for re-design a stand-alone, database that provided personnel and salary information of bank employees for human resource budgetary purposes.

Achievements:

• Designed an MS Access physical data model, determined entities, relationships and normalized data.

Confidential

Data Analyst

• Confidential is a public company and a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services to deliver voice, data and video communication services to end-users

Responsibilities:

• Participated in development of the train control system for the Jubilee Line Extension Project of London Underground as the data coordinator to gather data requirements and priorities for C development.

Achievements:

• Diagramming ERD using Visio to represent the site database relationships. Wrote SQL queries to incorporate external data to provide data to application programmers using SQL Server.

Confidential

Quality Assurance Analyst

• The Ministry of Housing and Social Development is a provincial government agency that provides assistance to Confidential in need of social services and housing

Responsibilities:

• Administered a disciplined quality assuranceand implementation process for the Ministry of Housing and Social Development, including enforcement of standards and guidelines for development, and project deliverablesto ensure that quality end-solutions were migrated to production environments using detailed implementation and conversion plansfor the Financial Management Information System FMIS and Social Workers System SWS .
• Reviewed developer's test cases to ensure thorough unit and system testing had been completed in order to promote changes and releases with confidence to mainframe environments, then compiled PL/I code and migrated the source code from test to production environments.

Achievements:

• Archived systems deliverables for storage offsite using Administrative Records Classification System ARCS and Operational Records Classification System ORCS .
• Compiled and prepared weekly status reports and produced a monthly Gantt chart that included all of the IT projects within the provincial governments, Systems Services Division as the Project Analyst.