Technical Business Analyst Resume Profile Columbia, SC - Hire IT People

CAREER SUMMARY

A highly-motivated, detail-oriented professional with experience in system testing, project management, development of requirement documents, test scripts, project plans, and workflow diagrams. A well, organized, assertive problem solver who works well both independently and within teams. Adapts easily to changing situations and is highly productive completing multiple tasks in a fast paced environment.

PROFESSIONAL EXPERIENCE

Confidential

Technical Business Analyst

Assist with implementation efforts of the South Carolina Department of Health and Human Services DHHS Member Management
System. Agile SDLC methods used for IBM Curam ACCESS software system.

Confidential

Health Information Technology Project Coordinator

Hired as part of the acquisition to create a business model, policies and procedures, and marketing efforts as required for a startup organization.
Support clinics, critical access hospitals, and other healthcare entities with selection, implementation, and ongoing support of their electronic health record EHR technology and ancillary technology.
Develop marketing and training materials.

Confidential

Health Information Technology Project Coordinator

Technical support given to physicians, critical access hospitals, and their staff during software and hardware implementations in order to meet Meaningful Use Objectives and other government guidelines.
Created policies, procedures, and templates for start-up company.
Conducted workflow assessment and diagrams created based on current and future states.
Assisted through the Assessment, Planning, Selection, and Implementation Phases of software and hardware implementations.
Performed Gap Analysis for procedure and technical environments.
Served as a liaison between client and software vendors when necessary.
Exposure to 50 Electronic Health Record Systems including McKesson Paragon
Worked with Nebraska Medicaid to ensure clients were meeting HITECH Act regulations.

Confidential

Lead Systems Analyst

Tested software as it was being coded from architecture to functional testing in Agile SDLC environment.
Tested software for a non-profit company used for fundraising efforts.
Wrote requirements documents and test scripts.

Confidential

QA Software Manager/Business Analyst

Led team in testing of release health insurance software and implementations.
Trained employees and clients on software functionality.
Performed demonstration of software to illustrate upgrade changes to internal and external customers.
Parallel tested with clients for acceptance testing and disaster recovery efforts.
Created test files and updated VCTLs as needed per testing requirements.
Developed requirement documents, Test Plans, Test Scripts including template used for all testers and Training Manuals as needed per project.
Worked with COBOL Mainframe Systems Q/Care, Q/Advantage, Member360, Revenue360, and ResQPortal.

Confidential

Billing Specialist

Developed a strategy for durable medical equipment DME billing protocols and ongoing success for a troubled billing department. Hired to discover workflow pain-points and create a resolution strategy for ongoing success.
Recognized problems in current system and created change management process and training documentation for new processes.
Ensured that all previous billing issues were resolved.
Worked directly with Nebraska Medicaid, Medicare, and other insurance companies to resolve back billing issues discovered.

Confidential

Accounts Payable Manager and Information Technology Specialist

Managed all monies for the clinic and surgical center. Also, managed over 100 computers, 13 servers and other IT equipment onsite, physicians' homes, and 3 hospitals.
Accounts Payable Manager over physician practice and surgical center. Used QuickBooks.
Dealt with the financial side of payroll, retirement plans, physician buy-outs, liaison between company and banking staff and accountants.
Experience with online direct deposit process with Browser Based Software.
Managed 13 servers and over 100 computers, ancillary software and hardware, and back up processes.
Managed all on and off-site computers i.e. hospitals, physician homes .
Assisted in implementations and tested Electronic Health Records EHR GMED and MARS Billing Browser Based software for troubleshooting and upgrade processes.
Acted as liaison between software companies GMED, FileBound, MARS, and Companion and end user.
Trained physicians and other employees on software products mentioned and Dragon Naturally Speaking.

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Technical Business Analyst Resume Profile

Columbia, SC

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