SUMMARY

• ITIL V3 (IT Infrastructure Library ® V3 Foundation) Best Practices certified.
• Accomplished and dedicated professional with over all 7+ years of experience as a Business Systems Analyst in Credit Card Services and Cloud computing domain.
• Broad understanding and knowledge of following domains: E - Commerce, Banking and Financial Services/Investment Banking.
• Solid experience in testing and development of applications related to Java/J2ee technologies.
• Solid understanding of business requirements gathering, evaluating data sources, translating requirements into specifications, application design.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Strong understanding of project life cycle and SDLC methodologies including Waterfall and Agile.
• Quick grasp on the system functions and enhance the system’s performance after analyzing and reviewing its functionality.
• Have a strong background in writing Business/Functional/Technical requirements, Use Case specifications, User Stories and also Database Querying.
• Experienced at conducting User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues. Also familiar with testing tools to design and develop test plans and test scripts.
• Coordinated activities with project manager and various other teams using MS Project.
• Collected and documented business processes as well as Business Rules and then translate to the Business Flow Chart.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Developed Test Plans and Test Cases according to Business Requirements.
• Involved in creation and maintaining of documentation related to the project including scope document, vision document, functional specification document, defect status report, risk analysis document, mitigation plans, supplementary requirements specification document and impact analysis document.
• Conducted user interviews, gathered requirements, and analyzed the requirements by using Met storm Provision and Visio.
• Strong leadership skills working with executive management, technical architects and business end-users working through change management and new technology deployments.
• Involved with multiple task project assignments, scheduling, and tracking; facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations.
• Willing to take up challenging assignments and interested to work on different kinds of application and emerging technologies.
• Excellent analytical, design and problem solving capabilities, have been and mentoring team members technically.
• Apart from being a very good team player and team leader, also possess very good interpersonal and communication skills.

TECHNICAL SKILLS

Programming Languages: Java/J2EE, C, C++, Php, Perl, python

Operating Systems: Ms-Windows, UNIX (Sun Solaris), Linux

Key Technologies: Java, PHP, JavaScript, HTML, JSP, XML, Servlets, JDBC, Struts

Databases: Oracle 10G, PL/SQL Server, Access, MYSQL, IBM DB2 Client V8.1

Servers: Tomcat 6.0.28, WAMP Server 5.0, WebLogic 9.2.2, Jboss 4.0.5,WASAD 5.1

Tools: Eclipse, RAD 7.0, Dreamweaver, Lisa Testing tool, QTP 10, SoaUI, Ms Visio, MS Project, Met storm Provision, Rally, HP QualityCenter.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Business System Analyst

Responsibilities:

• Writing Business/Functional/Technical requirements, Use Case specifications, User Stories, UAT test cases.
• Implementation of Open shift Platform as a Service (PaaS) in Confidential as a new technology.
• Responsible for integrating the new product with ITSM process and tools.
• Involved in designing of Business Architecture for PaaS and ITSM integration.
• Creating architecture solution for implementing PaaS (Platform as a Service) in Cloud.
• Defining scope document for the project.
• Provide requirements for ITSM process (Incident, Problem, Change, Configuration & Release and Deploy) for upcoming new services.
• Provide requirements for ITSM tool development from support perspective.
• Analyze and provide solution for ITSM tool integrations.
• Create Business architecture and Operational models in Met storm Provision tool for new services
• Involved in System integration testing, UAT, regression testing and GUI testing.
• Creating Process flow for Confidential Cloud Computing technology.
• Prepare high level Test Conditions with all possible scenarios. Test Cases and conduct walk-through along business. Indulge in Design walk-through calls & identify any abrupt end points in the flows.
• Preparing adhoc presentations and standard decks required for the program. Jump into any area which require attention and drive towards positive trend.
• Attend the calls with Leadership teams and ensuring the message is passed to the wider teams on the expectations.
• Participated in daily Scrum and bi-weekly project status meetings.
• Involved in providing project status in on weekly basis to PM and stakeholders
• Involved in Scrum development process and preparing of sprint burn down report.
• Also involved in creating user stories in product backlog of Rally that contains Business Requirements and also creating supporting tasks for respective user stories.
• Involved in various brainstorming sessions to investigate, identify, analyze and solidify business rules.
• Functioned as a primary bridge between the business, operations, and the technical team throughout the project cycle
• Proactive notifications every week to all the groups for Standard Exceptions by checking the latest status of each Exception in the EMS tool so that they do not reach their Expiry.
• Providing and assisting the Application teams on any queries they have related to Standard Exceptions.
• Preparing the Exception bi-weekly dashboard from the Enterprise report.
• Review project deliverables for completeness and quality and compliance with established standards.
• Assisting Application teams and Compliance champions in all compliance areas.
• VMP - Analyze the Server Vulnerabilities and drill down to the best possible remediation. Create CMR / IMR to remediate vulnerabilities E1/E2/E3 servers.
• Measuring the net change of each compliance program and pass the correct s in all our communications.
• Proactive notifications for different compliance programs and idea generation for proactive approach from reactive approach - example: SAR program, AIM Validation expiry.
• Guiding the team on Compliance program areas and ensuring deliverables are met.
• Involved in working on with several RFP’s sent by various customers.
• Held regular meetings with the developers, database administrators during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were reported and resolved beforehand.
• Understanding business requirements as well as technical specifications and implementing them.
• Logging of Bugs in QC and tracking them, Ensure all the defects are closed & test cases are executed
• Involved configuring and installing application for System Integration Testing (SIT) and User Acceptance Testing (UAT)
• Responsible for interacting with customers to solve any issues and document them.
• Involved in providing effective resolution to the problem and managing them using appropriate escalation process.

Confidential

System Analyst

Responsibilities:

• Interacting with Client and understanding the requirements.
• Designing of the project and its documentation
• Design and Developing of UI using RAD 7 IDE.
• Involved in Unit Testing (UT), Assembly Testing, regression testing and GUI testing
• Design and Development of Automation Test Scripts, Test strategy, Test plans, Test Scenarios & Test Cases.
• Involved in creating test cases using HP Quality Center and participated in manual testing
• Providing effective resolution to the problem and managing them using appropriate escalation process.
• Generating custom reports for clients on Adhoc bases.
• Involved in providing project status in on weekly basis to PM and stakeholders.
• Create, maintain and review the reports that are to be submitted to the clients and take ownership for correctness of data.

Confidential

Application System Analyst

Responsibilities:

• Involved in requirement gathering and analysis with business team.
• Translated the business needs into system requirements, communicating with the business on a non-technical level and with the IT team on a more technical level.
• Understanding business requirements along with technical specifications and implement them.
• Design and Developing of UI using RAD 7 IDE.
• Defect Fixing through System Integration and User Acceptance Test.
• Involved in Unit Testing (UT), Assembly Testing, regression testing and GUI testing
• Held regular meetings with the system architects, developers, database administrators, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Maintaining data consistency on all testing and production environments.
• Participating in regular quality process to ensure quality compliance.
• Preparing data flow and design documents.
• Coordinate Stress / Performance Test activities.
• Involved in developing WebServices.
• Understanding the data and performing data extractions and manipulations on it.
• Troubleshooting application issues related to data and data availability.
• Understanding database schema and designing of the tables.
• Involved in creating Data Flow diagrams for the enhancement of application.
• Preparing necessary SDLC project documents and make them available in the SharePoint.
• Providing effective resolution to the problem and managing them using appropriate escalation process.
• Providing post Implementation Support.
• Installation and configuration of the WebLogic Portal Server Version 9.2.2. Installed in cluster form.
• Configuration of JDBC Connection Pools, Multi Pools and other settings of the WebLogic Server running in the Production server.
• Handling F5 tool also Site Scope activities.
• Record CPU and Memory Utilization for the application.
• Responsible for manual and sanity testing for the application.

Confidential

Application System Analyst

Responsibilities:

• Interacting with client and understanding the requirements.
• Design and development of various transaction screens.
• Developing unit and functional tests for the new functionality.
• Identify issues and track them in QC, Ensure all the defects are closed & test cases are executed.
• Coding Action Classes and Forms using Eclipse IDE.
• Involved in Unit Testing (UT) testing and GUI testing.