SUMMARY:

• Over 7+ years of experience in IT as a Business Analyst with extensive hands on experience in performing business and system analysis, system design, testing and implementation of projects of Client/Server and Web based Applications using structured methodologies.
• Proficient in the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) specialized in Quality Assurance Process, Verification, Validation, Testing and Reporting across multiple platforms.
• Highly skilled in project management best practices like Agile (Scrum), Rational Unified Process (RUP) and Waterfall.
• Extensive experience in requirements gathering, Surveys/Questionnaire development, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD), Requirement Traceability Matrix (RTM).
• Expertise in defining, developing, gathering, eliciting and analyzing Requirement Specifications through JAD sessions with Subject Matter Experts (SMEs), business stakeholders, development team, direct user interviews and workshops.
• Proficient in creating screen mock - ups, wire frames, User Interface (UI/GUI), context diagrams, business process flows and developing Use Case Diagrams, Behavior Diagrams (Sequence diagrams and Activity diagrams) based on UML methodology using SmartDraw, Power Designer, Prototyper, Rational Rose and Visio.
• Highly proficient in developing Process Flow Charts, Data Flow Digarams (DFDs), Data Mapping, Data Modeling.
• Highly Proficient in developing test scenarios and different types of testing like Functional testing, Regression Testing, System Testing, Integration Testing, User Acceptance Testing (UAT), Smoke & Sanity Testing using Mercury Manual Testing Tool Quality Center (QC) and Automation Tool Quick Test Professional (QTP).
• Skilled in performing database backend testing and in writing SQL queries and checking the code for SQL injection attacks.
• Good understanding of Bug Life Cycle. Highly skilled at planning, prioritizing and coordinating various tasks.
• Strong facilitation skills in Use Case walkthroughs and requirements elicitation sessions and Change Control Board (CCB) meetings.
• Performed Feasibility Analysis, Gap Analysis, Impact Analysis, SWOT Analysis, Cost-Benefit Analysis & Risk Analysis. Good understanding and knowledge of SPSS tool.
• Proficient in developing Monitoring and Evaluation (M&E) Tools in projects management.
• Motivated team oriented personal with strong communication and inter-personnel skills.

TECHNICAL SKILLS:

Methodology: Agile (Scrum), Rational Unified Process (RUP), Waterfall.Business Tools SmartDraw 2010/2012, Power Designer, Prototyper, Rational Suite(Requisite Pro, Rose, Clear Quest, Clear Case), MS Visio, MSProject (Gantt charts), MS Office Suite, Adobe Photoshop.

Testing/QA Tools: HP Mercury Quality Center 10.0, QTP 10.0, Test Director, Silkcentral, JIRA.

Database Servers: Oracle 9i/10g, MS Access, MS-SQL Server 2005/2008, MySQL.

Languages: C++, SQL, Java, VB.

Operating Systems: Windows XP/Vista/Win 7 and UNIX (Solaris, HP & Linux).

Scripting Tool/Language: VB Script (QTP Testing Automation).

Web Technologies: HTML, DHTML, XML, VB SCRIPT.

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Developed business requirements documents (BRDs), User stories and functional requirements (FRDs) for the automation of the central reserve fund and logging the relevant internal stakeholders automatically with specific assignments based on the collected information when new auto insurance claim is generated by CSR after the loss is reported through 1-800-CLAIMS (XXX-XXXX).
• Elicited requirements and provided specific business and technical requirements guidance for theconstruction of the phone based claim System development of the Claims Workflow Application (CWA).
• Designed, Co - Authored, Prepared Graphical depictions of Narrative Use Cases and created UML Models such as Flow chart, Date Flow Diagrams (DFDs), activity diagram, sequential diagram using Power Designer, Rational Rose, SmartDraw, MS Visio. Extensively used JustinMind Prototyper for wireframe and GUI/UI development.
• Supported full traceability among all artifacts throughout the software development life cycle.
• Conducted JAD sessions with extensive involvement from Business, Development, Testing teams, Architects, SMEs (Subject Matter Experts) and Managers of various Business Units.
• Assisted in development a thorough and repeatable software requirements methodology utilizing the Agile (Scrum) and Unified Modeling language (UML).
• Defined the project methodology and Business Process specifications from Agile (Scrum). Analyzed and redefined the business processes withspecific UML documentation.
• Performed Gap analysis between old and new system (Cost-Benefit Analysis, Duration Analysis etc.), identified gaps between the business and technical processes & the extracts (sent to clients) from the new system, prioritized them based on actual business needs, created data, data dictionary and data mapping documents.
• Worked on Change Management Process (Identify, Analyze, Evaluate, Plan, Implement, Review and Close) and extensively used Quality Center (QC) for Requirements Traceability Matrix (RTM).
• Wrote standard SQL queries in Oracle to perform data validation to ensure test results matched back to expected results based on the user needs.
• Conducted manual testing by observing every steps in the requirements, developed tests scenarios and executed test scripts by using Mercury Test Management TOOL QUALITY CENTER (QC).Enhanced test scripts by using AUTOMATION TOOL Quick Test Pro (QTP). Extensively participated in UAT testing with all levels of User Groups.
• Tracked bugs and documented defects using QUALITY CENTER (QC) and communicated them to the QA Lead and developers.

Environment: Windows XP, MS Office, XML, Oracle 10g, Rational Rose, HTML, UML, Power Designer, SmartDraw, JustinMind Prototyper, Excel, HP Test Management TOOL QUALITY CENTER (QC) and AUTOMATION TOOL QUICK TEST PRO (QTP)..

Confidential, Los Angeles, CA

Business Analyst/System Analyst

Responsibilities:

• Analyzed Functional Requirement documents (FRDs) for new product functionality after conducting requirements elaboration sessions with Vendor & client teams.
• Designed and developed System Use Cases through visually modeled UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams to both management and development teams to ensure uniform understanding of the business scope, and detailed business and functional requirements.
• Conducted JAD and Elicitation sessions for user interviews to gather requirements.
• Created detailed periodic status reports to provide end-users, top management and implementation team visibility into the progress of the implementation.
• Organized and participated in Release walkthroughs, demos & presentations of the new releases and documenting the feedback.
• Performed Gap analysis for new functionality requirements, identified and documented improving area to meet the end state requirements as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Created Data Mapping document between legacy system and the new application as per business user requests.
• Tracked and monitored Issues & its root cause analysis and resolution identification, issue prioritization, design and implementation management using Team Track Defect Monitoring Tool to provide accurate estimates of effort for the new requirements and enhancements for UI development projects, the repetitive migrations and requirements gathering estimation.
• Established documentation for the Agile (Scrum) methodology for implementation with a very water-fall-centric development team.
• Highly proficient on Change Management Process and used Quality Center (QC) for Requirements Traceability Matrix (RTM), test planning, executing test cases, bug tracking and reporting defects.
• Assisted in development of materials for the upgraded version of the existing system technology and process improvements.
• Used MS SharePoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
• Extensively used basic SQL to verify the integrity and consistency of the data in the database.
• Performed Regression Testing using Quick Test Professional (QTP), participated in navigation testing, Integration testing, Smoke testing and UAT testing of each build during the various phases of the application.

Environment: ASP.NET, Java, Quick Test Professional (QTP), Quality Center, Team Track (Defect Tracking Tool), Windows XP/2000, SQL Server 2005, HTML, XML, J2EE, Ms-Visio, MS SharePoint, Clear-Quest and JustinMind Prototyper.

Confidential, Lincoln, RI

Business System Analyst

Responsibilities:

• Acted as the primary Intermediary between the Subject Matter Experts, business and technical SME’s to identify the business needs, Business Rules, Business Processes & Interface Specifications for the improvement of the claims processing systems, documented them in Vision and Business Requirement Documents (BRDs) using Rational Requisite Pro and Power Designer.
• Designed Use Case modeling, authored Narrative Use Cases and created UML diagrams such as Use Case Diagrams, Sequence diagrams and Flow Diagrams (Business/System) using MS Visio.
• Successfully implemented call center CRM solutions related to assessment of loan applications for loan approval and checked Auto loan processing activities as well as received reports from team members on Auto loan applications.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle (SDLC).
• Led and conducted JAD sessions to identify the flows and processes involved in the content.
• Extensive experience in extracting information querying the Oracle database.
• Performed GAP analysis and wrote application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
• Provided structured walkthrough to the developers to understand the Use Cases and worked with quality control teams to develop Test Plans, Test Cases and test scripts based on usability and functional performance criteria.
• Organized and Performed UI/GUI Testing, Functional Testing, Integration testing, Regression testing and provided support for User Acceptance Testing (UAT) for multiple iterations involving the entire User environment setup.
• Tested the application manually and worked with RTM with the Quality Center (QC).
• Participated in product release and deployment to end-users after successful development and testing of the product. Also participated in the end-users and creating documents.

Environment: Rational Rose, MS Visio, UML, RUP, MS Office 2000, Oracle 9i, Windows, MS Excel, MS PowerPoint, Quality Center and Power Designer.

Confidential - Seattle, WA

Business Analyst

Responsibilities:

• Gathered Business Requirements (BRD) from Retail and CC&B stakeholders for new BSS processes to-be implemented in Amdocs CES 8.5 and EPC.
• Created Functional, Technical Requirements, Proof of Concept (FSD, POC) to accommodate Postpaid and Prepaid line Activations to be implemented in Amdocs Billing and Enterprise Product Catalog.
• Identified and evaluated the impact of new requirements on an existing suite of J2EE applications and develop billing systems procedures that meet business requirements.
• Led JAD sessions to finalize the Billing system designing and scoping of functionality to be implemented per release and designed changes needed in Middleware services for Billing and Retail systems.
• Completed Impact Assessments for all defects in production and created Change Requests for Development teams to implement fixes.
• Designed Data and Product modeling of Wireless Voice and data services in Ensemble and EPC using UML.
• Participated in wireframe reviews of proposed new UI prototype and map key fields to backend services and data elements of Ensemble and EPC systems.
• Created Visio diagrams to depict ‘As-Is’ and ‘To-Be’ Architecture and Designed using Data Flow Diagrams, Process Models, ER diagrams, Dimensional Data Models, Context Models, Event Modeling, State Modeling, Process decomposition and document Use Case Scenarios.
• Acted as liaison between IT Development Team and the Business owners; ensured tasks lined up for releases are properly being handled in Development and QAT phases.
• Maintained Requirements Traceability Matrix (RTM) from planning to deployment phase and tracked emergency fixes that are handled by scrum teams.
• Worked with Retail Partners, Service Assurance and Revenue Assurance teams to gather their requirements and implemented Billing systems design and determined impacts on the current workflow. Performed Gap analysis in some of these cases.

Environment: Amdocs CES 8.5, Enterprise Product Catalog, Quickview Universal UI and MS Visio.