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Business Analyst Resume Profile

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Qualifications for Technical Business Analyst and IT Project Management

  • A project implementation professional with over ten years of Business Analyst experience in both business and information systems, including project management, business analysis, needs analysis, requirements gathering, testing, documentation and implementation. Possesses an extensive background in personnel management and development, project management, system administration, and application development. Areas of expertise include:
  • Healthcare Personal and Commercial Insurance IT Operations Technical Support
  • Customer Service Team Facilitation Project Management

Professional History

IntePros

Business Analyst for Donegal Insurance--------------------------------------------------------------------------------------- 2013-Current

Responsible for testing and supporting Donegal Insurance Billing System to include requirement and documentation development as well as unit testing implementation of new insurance procurement implementations and day to day billing system operations.

Confidential

Technical Business Analyst Confidential

  • Responsible for testing and supporting Dental Claims Processing applications to include general Claims Processing, History Processing, History Conversion and Claim Image Processing. Performed as an individual contributor and as a lead on project teams that included various levels of management, technical and business staff.
  • Responsible for designing and testing web based application solutions to include dental pricing and dental benefit processing. Solution designs included soliciting and documenting customer requirements using Rational Unified Process Methodology, gaining customer acceptance with requirements, web page design, report design and support documentation to aid other Business Analysts with supporting implemented solution.

Senior Business Analyst Confidential

Responsible for testing a web-based application for Highmark's United Concordia's eCommerce Initiative.

Confidential

Business Analyst Confidential

Responsible for researching best methods for system development methodology, the creation of training material and provided classroom training for the project management phases specifically in the areas of requirements, systems integration, systems testing, production and close-out.

Confidential

Project Manager/Project Analyst/Business Analyst

Utilized the PMBOK methodology in the management and scope of individual projects. Contributed an in-depth understanding of Internet access, local and wide area networking, remote access and support, system security, Windows and Unix-based business applications, MACESS Vertexing, and OCR claims processing.

Confidential

Desktop Services Supervisor

Confidential

  • Microsoft Based Server and Desktop System Administrator
  • Desktop Services Supervisor
  • COBOL Application Development Supervisor
  • COBOL Application Programmer

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