SUMMARY

• Thirteen years of diverse experience in Information Technology, with emphasis on IT Project Management, Business Analysis and Quality Assurance of client application software.
• Excellent in project management methodologies, planning, scheduling methods, and tools
• Expert in leading enterprise software solution projects
• Excellent in managing, mentoring, and coaching team members
• Strong documentation and reporting skills
• Excellent interpersonal, collaboration, and problem solving skills
• Strong understanding of Agile software development, SDLC, and Business Analysis practices
• Excellent Analytical skills to understand the business process and Functionality.
• Strong knowledge on GxP and hands on experience in 21 CFR Part 606
• Working knowledge of medical terminology in clinical trials, clinical trial methodologies, and software systems development.
• EDI Medical Claims experience in Process Documentation, Analysis and Implementation in 835/837/270/271 processes of EDI Medical Claims Industry from the Provider/Payer side.
• Strong knowledge of 401K retirement plans, business operations and Financial Markets
• Comprehensive knowledge of the testing lifecycle within web, client server & Mainframe environment.
• Experience with industry standard methodologies like RUP and CMM.
• Experience with Supply Chain Management system
• Experience in Project Management, QA, Risk Management, Customer Management, Software Testing & People Management
• Exposed to Agile system implementation and working terminology with ERP.
• Excellent knowledge of Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP) and Rational Tools used during various phases of RUP and QTP.
• Formulating Test Plan, Test Scripts and Test Cases for Functional, System, Integration, UAT, and Regression Testing based on the Design Document and User Requirement Document for the Functional, Security, and Performance Testing.

TECHNICAL SKILLS

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, 2007, Linux

Databases: SQL Server 7.0, Oracle 8i, DB2, MS - Access

Automation Tools: IBM Rational Rose, RequisitePro, ERP, Test,Director, MS Visio, OLAP

Utility: Microsoft Office Suite, MS Outlook, traceroute, TOAD

Test Automation Tools: TestDirector, QTP, WinRunner, LoadRunner, Rational Robot, Trec, Tipco

PROFESSIONAL EXPERIENCE

Sr Business Analyst

Confidential, Bethlehem, PA

Responsibilities:

• Responsible for project integration and facilitation on various systems used for Dental Network Administration, Dental Provider information and Compensation information administration.
• Responsible for managing the development of web based application using DOTNET and Semi-Agile methodology
• Led the initiative of implementing Microsoft Project Server to have centralized project management and collaboration tools for the PMO.
• Responsible for handling offshore team and conducting weekly status meeting.
• Delivered 3 enterprise and medium-size projects on time, within budget, with highest quality, and high level of customer satisfaction
• Hired, mentored, coached and supervised a technical team and helped members take on greater responsibilities
• Responsible for updating project report and provide budget report ever quarter of the year.
• Managed and delivered more than 8 projects, two of which were enterprise-size, on time, on budget, with highest quality, and high level of customer satisfaction
• Managed and supervised technical team of 12 developers and other roles; managed technology, and production to meet clients' needs and deadlines
• Responsible for conducting standup meetings twice a month and provide meeting inputs.
• Analyzed and tested business workflows that organize and integrate clinical information for each of its member's clinical records, pharmacy information, charts, and clinical practice guidelines
• Involved in writing use cases for medical, pharmacy and vision claims as part of Health Statements.
• Gathered requirements from clinical team and obtained healthcare standards and codes approval from healthcare legal team.
• Participated as key team member in business requirement gathering session for Medical Management to handle ICD10 impact.
• Created process flows and activity diagrams with ICD 9 impacts using MS Visio for Medical Management, Sales and Strategic Marketing & Product Innovation departments.
• Analyzed data captured from Health Risk Assessment (HRA), Biometric Screening, demographics, medical claims data, and qualitative input to build a comprehensive wellness program which incorporated the needs of the business population to improve overall ROI (Return on Investment)
• Analyzed financial and clinical systems of major healthcare information issues.
• Responsible for handling offshore pilot projects related to IT production.
• Linked business processes to organizational objectives to perform critical path analysis, and identify opportunities for business process improvement.

Environment: MS Project, MS SharePoint MS Access, MS Excel, MS Power Point, Quality Center, Agile/Scrum

Project Manager

Confidential, West Point, PA

Responsibilities:

• Prepared project plan and determined the milestone visibility using Microsoft Project
• Responsible for program and portfolio management activities within the Supply Chain division
• Executed and maintained program management processes and disciplines in the areas of program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management
• Maintained the customer’s existing revenue spend and strategically upsell additional products and services
• Defined how the scope, goals, and deliverables of IT projects should support business goals, in collaboration with senior management.
• Managed, planned, and monitored key projects from initiation through implementation.
• Defined project success criteria and circulated them to involved parties throughout project lifecycle.
• Assisted in the development and examining of project request, ensuring consistency of assumptions and techniques
• Managed multiple full life-cycle implementations in SAP BI/BW, Business Objects adopting ASAP Methodologies which involves Requirement Workshops, Gap analysis, Business Blue-Printing, Realization, Data extraction, Data modeling, Data loading, Production Support, Testing, Documentation, Requirement analysis, End user documentation, Reporting and Go-Live Check.
• Gained knowledge of BW system, Data Warehousing concepts including data modeling, ETL, Query, Report Design, BW Web Reporting and Open Hub Service.
• Designed, authored, reviewed and revised Clinical Data Management Plans and Drug Safety Technical Reports are FDA 21 CFR Part 11 compliant
• Conducted System Testing and User Acceptance Testing for implementing clinical IVRS in each release.
• Maintained knowledge of updated ICH-GCPs, HIPAA, and FDA regulations to ensure that submitted master clinical trial documents are in compliance with standard operating procedures (SOPs) and meet Service Level Agreement deadlines.
• Developed and maintained working relationships with Project Managers, Clinical Research Associates (CRAs), Medical Writers, and site personnel.
• Provided documentation support to Statisticians, Data Managers, and the Medical Writers to develop reports.
• Prepared and reviewed protocol documents, case report forms, annotated CRF, and statistical analysis plans for clinical trials.
• Reviwed and maintained documentation for Clinical Phase II trials
• Assisted and implemented statistical reporting processes for clinical data analysis.
• Interacted with Data managers, Statisticians and Clinical research associates and scientists in clinical research and development by providing documentation support.
• Responsible for filtering the data corresponding to five separate countries and Created internal tables for facilitating the data transfer into respective data targets.
• Extensively Worked with Data Interface team for data extraction from multiple non-SAP systems like Essbase, MDM (Profit Center, Location Master & Supplier Master) & Legacy (WINV, Markdowns) to BI.

Environment: MS Office Suite, SAP, SharePoint, Brio Query, SC Views (Oracle), MS Access (Forms/Macros), Excel (Pivots), SQL, Quality Center

Sr Business Analyst

Confidential, Greenwood, CO

Responsibilities:

• Responsible for implementing AMISYS 3000 managed care system for Daily Living Capabilities division by deploying FACETS system platform for data handling.
• Provide subject matter expertise for business customers and technical resources.
• Maintain awareness of business process and technology solution best practices within a specific business segment
• Responsible for creating business, data & Process Model
• Involved in data migration processes and support QA team
• Responsible for business requirements collection from which applications can be developed or modified
• Lead data and information from business users to understand how systems can solve business problems
• Responsible for documenting all the phases of SDLC for future reference and test planning
• Designed and created User Interface (Wireframes) for touch and feel experience for the customer
• Designed Trade compliance interface for customer payment screening
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services

Environment: MS Office Suite, RUP, Oracle, UML, Visio, Crystal Reports, Quality Center

Sr Business Analyst

Confidential, Falls Church, VA

Responsibilities:

• Responsible for developing online banking application to facilitate complete access to users for information related to their Checking/Savings account that offered features such as online balance transfer, bill payment including credit and Loan accounts registered with the Bank.
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business
• Helped Business Analyst team in extracting the business requirements from the end users
• Managed budget for the organization to influence organization's financial profitability
• Analyzed impact of proposed solution demonstrated and explained business requirements/specifications to IT team, and contributed business and process perspective during design reviews
• Communicated with stakeholders about 401(k) active and non-active participants and about plan provisions as required.
• Coordinated the annual 401(k) external audit teams and reported process updates for all insurance and 401(k) plans that require reporting to the IRS.
• Worked closely with the external vendors to support their needs during the annual 401(k) audit reporting process.
• Reviewed user requirements with Business Analysts and prioritize them accordingly
• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work
• Managed project expectations with team members and other stakeholders based on project review and progress.
• Identified and managed project dependencies and critical path to complete projects on time by focusing on key tasks
• Defined how the scope, goals, and deliverables of IT projects should support business goals, in collaboration with senior management.
• Defined project success criteria and circulated them to involved parties throughout project lifecycle.
• Assisted in the development and examining of project chareter request, ensuring consistency of assumptions and techniques
• Established project timelines and milestones/deliverables using the appropriate project management tools.
• Reviewed project budget proposals, and recommended subsequent budget changes where necessary.
• Determined frequency and content of status reports from business analysts analyzed result and problem areas to mitigate project risks.
• Proactively managed changes in project scope, identified potential crises, and devised contingency plans

Environment: MS Office Suite, RUP, UML, Visio, SQL, rational rose, Rational Requisite Pro.

Sr Business Analyst

Confidential, Wellesley, MA

Responsibilities:

• Responsible for IT development team, Clients, Production and development activities under the direction of IT Director.
• Analyzed impact of proposed solution demonstrated and explained business requirements/specifications to IT team, and contributed business and process perspective during design reviews
• Reviewed user requirements with Business Analysts and prioritize them accordingly
• Conducted daily walk-through meetings for updating status of different projects and service requests
• Managed project installs and maintaining project release dates and schedules
• Coordinated with external vendors (i.e. healthcare providers, 401K providers, etc.)
• Assessed, evaluated and recommended solutions to question and issues surfaced from client, and internal departments regarding the implementation of 401(k) product plans
• Conducted JAD sessions to develop architectural solution that application meets the business requirements, resolve open issues, and change requirements
• Guided Business Analyst team in development of Business and Technical Requirements in preparation of Design and Functional Specifications for Business Needs and Processes
• Responsible for reviewing and approving team appraisal for individual associates

Environment: MS Office Suite, RUP, UML, Visio, SQL, rational rose, Rational Requisite Pro.

Business Analyst

Confidential, Virginia Beach, VA

Responsibilities:

• Analyzed the user/business requirements, functional specs and Use Case System documents.
• Interacted with cross functional teams to facilitate gathering of business requirements. Responsible for writing Technical Specifications Documents (TSD).
• Worked with the Business Users through interviews and Joint Application Development sessions.
• Served as a liaison between Clients and Technical team members to resolve any conflicts.
• Performed Data mapping, created class diagrams and used SQL queries to filter data.
• Involved in preparing Test Plans based on User Requirements Document and prepared the Test Cases and Test Procedures. Actively involved in User Acceptance testing.
• Assisted with change, issue, quality and risk management activities.
• Generated management reports on weekly and monthly basis.
• Prepared a package of Process flow diagrams to document the existing system. Handled the requirement traceability and Defect tracking.
• Performed GAP analysis during the conversion process. Involved in preparing flow diagrams for the decision logic.
• Involved with regular walkthroughs and meeting to discuss bottlenecks in the system and possible solutions with the development team.

Environment: MS Office Suite, UML, SQL, Oracle

Oracle Supply Chain Business Analyst

Confidential

Responsibilities:

• Responsible for projects related to Supply Chain and Logistics of Canon products such as Copiers, Printers, Fax machines, Digital Cameras, Digital/HD Video cameras, etc.
• Prepared product specifications, SOP’s and user manuals for Sales & Marketing purpose.
• Implemented design specifications for new product releases
• Used SDLC model in SAP implementation to continuously improve quality standards in SAP Global Delivery.
• Created and executed test cases to validate business specific requirements in responding to new process changes.
• Responsible for providing database management services for implementation of Supply Chain system
• Closely worked and customized SCAN Mainframe application for Supply Chain system
• Performed Business Process Modeling to represent current and new processes, so that the current process may be analyzed and improved in future to improve process efficiency and quality
• Wrote Use Cases to describe how the business system model behaves and responds to a request that originates from new and existing business developments.
• Provided documentation support related to Technical Data for different Canon products.
• Collaborated with marketing teams to ensure that marketing campaigns are in alignment with the corporate strategy as per the Copy Review Standards.
• Responsible for implementing Canon's Channel Partner Loyalty Programs in the Middle East.
• Supervised and assisted in the design and implementation of customer loyalty programs and ‘best of breed’ marketing and business strategies.
• Conducted presentation of Sales data for Promotions, Sales expansions, Areas of focus, Budget for phase wise marketing activities to senior management as needed.

Environment: MS Office Suite, RUP, UML, Visio, SQL, Orion, Oracle BI, rational rose, Rational Requisite Pro.

Project Coordinator

Confidential

Responsibilities:

• Responsible for Information and Communication Technology (ICT) Division of the business
• Supported the system and technology groups to successfully improve the company’s financial and accounting system with efficient use of MS Project.
• Prepared financial, management and budgetary reports as per business requirements.
• Supervised and coach staff and team members, including organizing, prioritizing and scheduling work assignments.
• Performed operations tasks to ensure and satisfy proactive change management and project deadlines.
• Gathered requirements and facilitated the progress of developing new web based applications for financial management.
• Coordinated recruitment strategies and supported the Human Resources division.
• Provided inputs in redesigning applications & documents to enhance quality.

Environment: MS Word, Excel, Access

Team Lead - Software Support

Confidential

Responsibilities:

• Team Lead and Senior Online Support Analyst for Google, Priceline, E-voice and Dell
• Responsible for Customer Relation Management (CRM) Division
• Supervised and led a team of 20 technical and non-technical consultants for the CRM Division.
• Solved issues related to online support using product and software manuals database.
• Ensured strict service level guarantees were set to maintain complete customer satisfaction deliverables
• Responsible for setting configuration for Intranet applicants to access and provide privileges to users of user manual database
• Interacted and advised customers regarding their hardware and software issues.
• Maintained issue logs and made sure to respond to all support issues in less than 2 hours to meet customer expectations.
• Reported to management on commitments related to Customer Support are met.

Environment: MS Word, Excel, Access