Sr. Business Analyst Resume Profile Plano, TX - Hire IT People

SUMMARY

A Sr. Business Analyst with Project management experience, a strong combination of technical and managerial skills. Proven success in analytical thinking, strategic planning, process improvement, interpersonal and communication skills. Reputation for being eloquent, detail-oriented, proactive and a quick learner.

SKILLS

Functional:

Project Management, Process Improvement, Lean Six Sigma, Data Mining and Data Modelling.

Technical:

SAP Business ONE, CA Clarity PPM, MS Excel, MS Access, MS Word, MS PowerPoint, Outlook, Tableau, Unix, C, Oracle PL-SQL, Java, Oracle 10g, Weblogic Server, BMC Remedy, Webtrends, Omniture Site Catalyst, Topaz.

BUSINESS EXPERIENCE

Confidential

Sr. Business Analyst / Project Manager I

Managed a 5M project for the largest telecom operator in the country. Key activities included coordinating, scheduling and managing deployment of equipment, engineering and construction services for network build to meet customer requirements and project objectives.
Maintained financial responsibility for project profitability and execution.
Improved the profit margin by 3 by better planning and utilization of resources.
Identified an Add-on-Sale opportunity to bring additional business worth 1.3M.
Reported project status and progress to project executives and the customer on a daily basis.
Proposed better ways of working to reduce the cycle time.
Conducted knowledge sharing session for Project Managers.

Project Specialist Intern

Confidential

Led the PMO initiative of driving global certification for approximately 400 Customer Project Managers in Region North America RNAM . Successful in increasing compliance from around 40 to 100 in a short span of five months.
Core team member managing the development of a 6.5M Finance and Governance training package intended to increase the competency of the Customer Project Managers in RNAM. Scope of this project included existent competency gap analysis, vendor selection, forming internal SME team, facilitating meetings between SME team and external vendor, review of training material and acceptance approval.
Facilitated the conduct of Ericsson global BUGS certification program in RNAM thereby enabling eight CPM's to be BUGS certified Senior/Experienced Project Managers.
Prime responsible for the redesign and re-launch of the Network Build Ericsson Collaboration site.
Assisted in the strategic workforce planning and recruitment drive. This initiative was undertaken to map the competency of the Customer Project Managers to the different job roles. It also helped lay a guiding framework to assist in new recruitments.

Confidential

Technology Analyst

Led a team of eight members to reduce client escalations by 30 through effective queue maintenance.
Designed template for impact summary report to be used by the service operations team. This helped the client to understand the impact of incidents better and quicker.
Analyzed the different system data to extract information and identify trends to recommend preventive measures for incidents. This resulted in minimizing the occurrence of incidents and reduced the impact to customer.
Performed capacity analysis on eight application servers, analyzed the data and made recommendations that led to 50 improved server efficiency.

Senior Systems Engineer

Confidential

Developed automation scripts for server monitoring saving over 7,000 man hours 175,000 per year.
Took ownership of the queue and reduced response time on ticke ts by 70 . Tickets were prioritized and attended-to based on the priority, resulting in a better SLA.

Systems Engineer

Confidential

Designed proper escalation matrix for different teams and escalated on their behalf whenever required.
Helped development team with planning, designing and implementing service improvement measures.
Conducted knowledge transfer sessions for different support teams.
Analyzed data on customer issues and suggested improvements to reduce defects by 25 .
References available upon request.

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Sr. Business Analyst Resume Profile

Plano, TX

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