Objectives

• Seeking a challenging, customer oriented senior position as a Business Analyst.

SUMMARY

• A seasoned Lead Business Analyst with 8+ years of professional experience and expertise in Software Development Life cycle.
• Sound knowledge of implementation & techniques of the SCRUM, RUP and Waterfall methodologies that aims at increasing the productivity during systems development life cycle.
• Ability to learn quickly and take up new tasks and responsibilities. Good experience with MS Office, MS Visio, Excel, Power Point presentations, Words documents, Share Point.
• Gathered and documented stated business requirements and obtained agreement with business partners that stated requirements will meet overall business objectives.
• Experience creating test conditions, test cases, and test scenarios.
• Experience using a business requirements tracking tool for recording and Research - based of business requirements.
• Produced/maintained artifacts required for stated development methodology artifacts e.g. BRD (Business Requirements Documents), FSD (Functional Specifications Documents, etc.).
• Experienced in creation of Use Case Scenarios, Business processes, work flow diagrams, state chart diagrams, Timeline and data process flows.
• Experience working directly with end-users to define requirements and provide technical advice and assistance
• Business Process Reengineering in the HealthCare, Insurance, Ecommerce and Pharmaceutical, Mortgage Banking and Retail domains.
• Proficiency in the creation of detailed documentation and work break down structure.
• Experience with different modules (Customers, Sales, Memberships, billings, enrollments, Claims, and providers).
• Performed the Cost Benefit and As Is To Be as GAP Analysis.
• Excellent communication skills with strong focus on stakeholders and end users.
• Proven ability to help business to develop better software in order to reduce time and improve performance.
• Documented experience in systems process and data mapping, requirements gathering, and analysis.
• Defined, coordinated and executed documentation of User Acceptance Test (UAT) and Business Acceptance Test (BAT) tests.
• Proficiently handled each release by prioritization. Expert in elicitation techniques such as interviews, questionnaires, brainstorming sessions, Prototyping, Wireframe, Focus Groups.
• Remarkable experience conducting JAD sessions with team members and stakeholders.
• Experienced in coordinating test effort, responsible for test deliverables, status reporting to management, issue escalations.
• Manage requirements traceability information and track requirements status throughout the project.
• Highly customer focused with commendable end user training skills and excellent knowledge of transfer abilities.
• Strong Project Management skills including planning, scheduling, monitoring and budgeting.
• Training, supervising and managing the offshore team and other business analysts.
• Managed/developed content to support end-user training.
• Strong analytical and problem solving skills, Strong work ethics, taking ownership of all duties and responsibilities, efficient time management skills.

TECHNICAL SKILLS

Business Modeling Tools: MS Visio 2007, Enterprise Architecture 7.5, ER Assistance, MS Project, Requisite Pro, MS visual, Dreamweaver, Clear Choice, Clear Quest. QC9.0, Share Point, QC.

Database: MS Access, SQL, Oracle 8i/ 9i, SQL Server 7.0

Web Development Tools: XML, HTML, Dreamweaver CS4

Microsoft Tools: MS Office, MS Project, Share Point.

Operating Systems: Windows 98, 2000, ME, XP, Vista, Macintosh

Languages: Knowledge of C++, C, XML, HTML, COBAL

PROFESSIONAL EXPERIENCE

Confidential, Jefferson City, MO

Business Analyst

Responsibilities:

• Enhanced unemployment insurance process with detailed requirements. Managed process by using Agile and Waterfall Method for development.
• The Gap was analyzed, determined and resolved.
• Working directly with end-users to define requirements and provide technical advice and assistance for this
• Documented As-Is process and To-Be Process to perform Gap Analysis made clear recommendations of Business Process. Made Screen Mockup, Wireframes using Dreamweaver.
• Served as a liaison to the subject matter experts.
• Experience eliciting and defining system and user requirements through observation, interviews, and analysis
• Experience using a business requirements tracking tool for recording and Research-based of business requirements.
• Interacted and worked with business heads, projects manager and subject matter expert and stake holders to finalize the business requirements.
• Developed and maintained a project schedule in an agile environment.
• Friendly with Visio to create business process flows including standard flowcharts and swim lane diagrams.
• Developed and managed the formal Methodology which includes Configuration Management, Requirements Management, RTM. Communicated requirements to development teams.
• Experience creating test conditions, test cases, and test scenarios.
• Created Interactive simulation for end users with real time data.
• Determine and document current business process flows.
• Mainframe DB2 table quarries to assist in data analysis and extraction.
• Developed and maintained a project schedule using MS Project.
• Experience using PM software to development and maintain a Work Breakdown Structure.
• Created and maintained complete development plans includes functional specifications, requirements engineering, Use Case modeling, risk assessment and mitigation, internal and external workflow using MS Visio.
• Conducted release of products on regular iteration on timeline and documented the lesson learnt.
• MS power point was used for presetting, conducting the JAD sessions with the stakeholders and team members.
• Used MS EXCEL & WORD extensively for BRD, FSD, Test case, Test Plans.
• Assisted the management team to ensure the proper deployment of the system
• Conducted and supervised training sessions and lead a team of 4 other business analysts and assisted data analysts in model for assigned functional areas.
• Coordinated and guided the off shore team.

Environment: SCRUM and Waterfall, JAVA, MS Visio, SQL, MS Office, Windows 2000/98/95, Quality Center, IBM Requisite Pro.

Confidential, Jefferson City, MO

Business Analyst

Responsibilities:

• Used Requisite PRO to gather user requirement. Analyzing Business Requirements and developing System Requirement Specifications. Visio, based on SCRUM and Waterfall SDLC.
• Experience using a business requirements tracking tool for recording and Research-based of business requirements.
• Conducted and supervised training sessions and lead a team of business analysts and assisted data analysts in model for assigned functional areas. Coordinated the off shore team.
• Developed, analyzed and resolved the GAP analysis.
• Managed and guided project team through software development, project assessment, planning, design, build, QA, and implementation.
• Translating customer needs into formal business requirements.
• Designed and developed all Use Cases and UML models using MS Visio, Developed sequence diagrams, activity diagrams
• Experience eliciting and defining system and user requirements through observation, interviews, and analysis
• Interfaced closely with client and its business partners and the IT teams.
• Working directly with end-users to define requirements and provide technical advice and assistance for this
• Expert in conducting the JAD sessions with the stakeholders and team members.
• Conducted deployment of product release and assisted in User Acceptance Testing (UAT) and prepared the Lesson leaned document after the release of each iteration.
• Determine and document current business process flows
• Used MS EXCEL & WORD extensively for BRD, FSD, Test case, Test Plans.
• Prepared RTM (Requirement Traceability Matrix) in QC.
• Managed the off shore teams to stay on timeline.

Environment: SCRUM and Waterfall, MS Office, Windows 2000, SQL, Quality Center, MS Visio, UNIX, IBM Requisite Pro.

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Maintained the Insurance Analyst process which included detailing the rating requirements using AQS rating system for all types of Commercial Line.
• Managing the project using the Agile Method of project development.
• Implementing Scrum development methodology
• Help end users in creating User stories
• Serve as a liaison to the subject matter experts and developers (Java, EJB environment)
• Interacted with business heads to finalize the Business Requirements for the Auto rating application.
• Create interactive simulation for end users using real time data.
• Closely interacted with designers and software developers to understand application functionality and navigational flow and keep them updated about Business user’s sentiments.
• Developed and managed the formal Agile Methodology which includes Configuration Management, Requirements Management, Agile Manifesto, Lean Development
• Interacted with group to facilitate for timely and effective requirement translation.
• Developed Use Case stories, business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process.
• Wrote full functional and technical specifications and communicated requirements to development teams.
• Created and maintained a project schedule using MS Project showing all of the deliverables target dates.
• Developed detailed BRDs and DFDs using various modeling tools and developed databases based on the system model following the techniques in Agile.
• Created and maintained complete development plans that included functional specifications, requirements engineering, Use Case modeling, risk assessment and mitigation, internal and external workflow.
• Used MS power point presentations for conduction JAD sessions with the stakeholders.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.

Environment: MS Office, Windows 2000/98/95, SQL, Dimensions, Test Director, Quality Center

Confidential, Mooresville, NC

Business Analyst

Responsibilities:

• System using IBM Requisite Pro. Involved in analyzing Business Requirements and developing System Requirement Specifications using Rational Requisite Pro.
• Performed extensive requirement analysis including Gap analysis.
• Experience in Business Process Re-engineering.
• Designed and developed project document template on Waterfall methodology.
• Translating customer needs into formal business requirements.
• Developed business requirement specification documents as well as high-level project plan.
• Developed an excellent understanding of the core functional areas of the retail domain.
• Facilitated Joint Application Review sessions with the sales & logistics clients.
• Experience as a Technical Business Analyst
• Document the current business processes that support the replacement system.
• Scribed meeting minutes to deliver the JAR meeting notes and the Process model within 24 hours.
• Conducted training and supervised offshore team.
• Used the Agile Alignment within BABOK
• Lead a team of 4 business analysts and assisted data analysts in developing the Logical Data model for assigned functional areas.
• Developed Class models and State Machine diagrams depicting the To-Be process.
• Performed Cost-benefit and GAP analysis to determine the AS-IS and TO-BE process.
• Managed and guided project teams through software development methodology - project assessment, planning, design, build, QA, and implementation.
• Expertly handled the merchandising, merged all store sales, inventory, profit and loss, keeping track of suppliers.
• Interfaced closely with client and its business partners to identify and map business process flows, strategic directions and create and communicate functional documentation to business and IT teams.
• Conducted user acceptance testing (UAT) along with clients and prepared the Lesson leaned document.

Environment: Waterfall SDLC, Enterprise Architect, BABOK, MS Project, MS Access, Dreamweaver, J2EE architecture, MySQL database, IBM Requisite Pro, PL/SQL, UML, Java.

Confidential, Buffalo, NY

Functional Business Analyst

Responsibilities:

• Requirement Analysis and RTM generation.
• Coordination of testing activities between project team members and other stakeholders.
• Project Planning, Issue tracking and resolution, Daily project meetings, Risk Management, Preparing status reports and driving issues to resolution Project Analysis and Prioritization.
• Working with various IT Functional Heads (Architecture, Business Analysis, Development, Quality Assurance and Production Support) to ensure a smooth delivery of functionality for the launch of PAPS Project.
• Interaction with the clients on various forums to discuss the status of project, clarify any queries regarding the release or the SCRUM SDLC phase.
• Designed and developed all Use Cases and UML models using MS Visio, Developed sequence diagrams, activity diagrams.
• Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and process and revenue streams.
• Working with the 3rd parties to make sure that the integrity of the application remains intact.
• Updating the executive teams on project progress.
• Monitor the defects and drive the defect resolution using Mercury Quality Center 9.0.

Environment: RUP, Oracle9i, MS Visio, Java, HTTP, UNIX, Quality Center 9.0.

Confidential, Tampa FL

Functional Business Analyst

Responsibilities:

• Used UML diagrams for data capture activities which required working with SMEs ensure consistency and accuracy of data during the data loading process and that the data passes validation and integrity constraints with corporate database repositories.
• Conducted NetMeeting, questionnaire, video conferencing and conference calls. Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Process Owners, Stakeholders and then coordinated JAD sessions.
• Clear understanding of Medicare (Part A, Part B and Part D) and Medicaid benefits as well as business processing. Involved in process analysis and defined executed data migration plans for local data for global applications.
• Worked with 837, UB92, UB04, CMS 1500 claims and HIPAA, 270/ 271, 276/277, 278 transactions.
• Database support that includes activities required to correct, delete or summarize medical history of members as well as provider information.

Environment: RUP, MS Visio, Rational Rose, MS Office, SQL, Oracle, & PowerPoint, MS Word, MSEXCEL, UNIX, Windows. QC, SQL, Oracle. HTML, XML Schema.

Confidential, New York, NY

Business Analyst

Responsibilities:

• IHE ITI Infrastructure, Patient Care Co-ordination, Laboratory profiles. HITSP IS03, IS 07, and IS09 Interoperability specifications.
• HL7 V3 RIM, CDA, CCD, Medical Record Messages, Patient care provision and associated CMETS.
• Act as the in-house HL7 v3 RIM and CDA subject matter expert.
• Work with the Business Sponsor and the project manager in managing scope and project deliverables.
• Knowledge transfer of CDA development to VNS NY staff.

Environment: Scrum, Rational Requisite Pro, MMIS, UML Use Cases, VB.NET, SQL Server, Rational Rose, XML, Use Case Documentation. QC. MS Visio, MS Office, Oracle, & PowerPoint, MS Word, MS EXCEL, UNIX, Windows.

Confidential, Horsham, PA

Business Analyst

Responsibilities:

• Extensively worked in agile frame work of Software Development Life Cycle.
• Conducted NetMeeting, questionnaire, video conferencing and conference calls.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Process Owners, Stakeholders and then coordinated JAD sessions.
• Experience eliciting and defining system and user requirements through observation, interviews, and analysis
• Documented As-Is process and To-Be Process to perform Gap Analysis made clear recommendations of Business Process. Made Screen Mockup, Wireframes using Dreamweaver.
• Experience in Business Process Re-engineering.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams using MS Visio and MS Project to assisted project manager in making Project Plan with necessary modification.
• Used Test Director Application for automated testing. Coordinated with the test team to check the weekly status.
• Prepared RTM (Requirement Traceability Matrix) in QC.

Environment: Agile, MS Office, MS Visio, MS Project, SQL, Test Director, QC, Enterprise Architect, Dreamweaver.