SUMMARY

• Result oriented Business Analyst with about 7+ years of experience in Telecom, Banking, Insurance, Healthcare and Information Technology domains
• Exceptional strategic communication skills focused to interface between business and technical needs
• Expertise in Business Requirement Gathering, Business Process Flowand Business Process Modeling
• Adept in identifying Pain Points and converting Business Needs into Business Requirements Document (BRD)& Software Requirement Specifications (SRS)
• Clear understanding of Rational Unified Processes (RUP), Unified Modeling Language (UML), Software Development Life Cycle (SDLC)and Agile methodologies
• Extensive experience in process modeling using Activity Diagrams, Sequence Diagrams and Use Cases and documenting them using Microsoft Visio
• Knowledge of Black Box Testing, Unit Testing, Integrated Testing, Functional Testing, System Testing and UAT and hands on experience with testing tools
• Experience in conducting GAP and SWOT analyses
• Familiarity with concepts of Business Intelligence, Data Warehousing and Business Architecture
• Extensive experience in change management approach to attain the desired future state
• Knowledge of Customer Relationship Management(CRM) strategies
• Strongback ground in Capital Budgeting using NPV, IRR, Financial Statement Analysis
• Experience with working on Logical, Conceptual and Physical Data Model using ERwin
• Hands on experience in coordinating between onsite and offshore teams.
• Ability to handle simultaneous projects, assume accountability and meet critical deadlines.
• Expertise in working with the project manager in preparing the project plan, schedule and track deliverables and milestones accordingly using MS Project
• Expert level knowledge of tools like Word, Excel, Project, Power - point, Visio etc.
• Adept in the development, implementation, and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills
• Excellent presentations skills and flexibility in adapting to a wide range of work environments by inculcating new skills with ease in a time sensitive frame

TECHNICAL SKILLS

Operating Systems: Win 95/98/NT/2000/XP, Vista, Macintosh, UNIX

Databases: MS SQL Server 2000, MS Access, Oracle 9i/8i/7.2, Sybase 12.0/11.x

Languages: UML, SQL, PL/SQL

Methodologies: SDLC, Rational RUP methodology, Agile methodology, Waterfall

Workflow Tools: MS Visio, MS Project 2003, Developer 2000, Visible Analyst

Tools: Rational Requisite Pro, Clear Case, Rational Rose, TOAD, DOORS, Win Runner, Test Director

Tools: /Utilities Toad, Rapid SQL, Crystal Reports, Query Analyzer, DB Viz, Quality Center, Test Director, Informatica, Microstrategy, Erwin, Yotta, SuperFast, Pervasive DataTool

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA

Sr. Business System Analyst

Responsibilities:

• Contributed to the definition of scope, preparation of work plans & development of business requirements and ensuring the requirements are comprehensive, clear, testable, well-documented and maintained
• Supported business teams and cross-system teams in implementing tasks related to business solution planning, business case development as well as documenting and managing requirements throughout the development lifecycle. This included requirements definition, requirements analysis, business process analysis; requirements change management, use case and business process modeling, logical system and data design and high level estimating
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and then document them in a format that can be reviewed and understood by both business people and technical people
• Developed Use Cases, Use Case Diagram, Activity Diagram & Sequence Diagrams using MS Visio
• Reviewed all related FSD’s and third party design documents and tracing all our business requirements all the way from designing phase, testing phase to deployment and made sure all our requirements are delivered as expected in terms of functionality
• Gap analysis- Identifying and addressing all the gaps with the concerned team members
• Delegated tasks and responsibilities to appropriate team members
• Created user acceptance test plan (UAT), engaging all different business groups in determining and coming to a common ground on the high level test scenarios
• Involved in generating QAT and UAT test cases and make sure they are traced back to our business requirements
• Involved in daily test meetings with the QAT and UAT team and third party design team to document defects, identify concerned team for a fix and engaging appropriate team for resolutions of defects and closing them in QC as ready to test again
• Created CRs for different requests such as adding scope, de-scoping, document clarification, market change, missed in feasibility, Missed requirements and technical omission
• Interacted with offshore and onshore teams and participated in team meetings and project status calls
• Involved in creating user manuals and gave training to the end users

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Gathered and documented the requirements critical to business and using them to prepare business requirement documents using Rational Requisite Pro
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity and Sequence diagrams according to UML methodology
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS) and convertedthem into technical specifications
• Implemented RUP and followed iterative Use Case driven processes for requirement documentation and deployment and also created Traceability Matrix
• Worked as an Interface between the users and different teams involved in application development for better understanding of business and IT processes
• Held regular JAD sessions with the system architects, developers, database developers, quality testers during the entire project to assure that critical as well as minute details of the project were discussed and issues were resolved in a timely manner
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensured that critical requirements are not missed
• Applied UML based methods using Rational Rose to artifacts like Use Cases, Activity Diagrams and Sequence Diagrams.
• Built and maintained close relationships with internal customers and retail systems vendors to ensure that efficient development processes are being followed, business priorities are being met and projects/developments are on schedule
• Assisted technical teams in integrating ‘Customer Relationship Management’ and ‘Procurement’ module into Oracle E-Business Suite
• Documented the process flows and procedures in using the Oracle E-Business suite
• Created screen mockups to aid requirement process
• Wrote various SQL queries and statements for data reconciliation for Policy Administration System
• Used MS Office suite (Word, Excel, Access, Visio, Power Point), HTML for project tracking, documentation and presentation
• Worked with testing team for designing Test Plan and Test Cases for User Acceptance testing

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

• Conducted detailed and comprehensive business analysis by working with end users and other stake-holders to identify the system, operational requirements, and proposed enhancements
• Identified all necessary business and system use cases from requirements and created UML diagrams including Use Case, Activity, and Sequence Diagrams using Microsoft Visio.
• Co-authored Business Requirements Specifications (BRS), Use Case Specifications, Systems Requirement Specifications (SRS) and Change Requests in collaboration with business users and IT project group members
• Used Clarity PPM software for complete project management functionality and best practices methodologies
• Facilitated Joint Application Development (JAD) sessions with user and IT group members for communicating & managing expectations and to discuss various means for integration of new features with current system using an adoption through execution strategy
• Analyzed metrics like defect rates, defect removal efficiency and productivity index and improved efficiency of the system for future
• Created and coordinated business process documents until approval by business
• Accepted and approved business modifications, enhancements are coordinated with IT partners for efficient implementations
• Analyzed existing projects and OLAP reports vs. new requirements, generated Gap Analysis, and Risk Analysis reports
• Assisted in developing test scenarios, test scripts and test data to support unit and system integration testing
• Involved in comprehensive testing of the system (UAT)

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Defined scope, objectives, deliverables and timelineand ensured that everyone adheres to them
• Managed requirement gathering effort; identified all parties, functions, and systems affected by the project; identified needs of all affected parties
• Interacted with Business users to finalize the Business Requirements Documents (BRD) for the application
• Trained front and middle office users on product control platform functionality
• Participated in building a dashboard that maintained and updated current status of all ongoing projects for reporting purposes
• Designed and built Showcase queries to facilitate data extraction and reconciliation process
• Developed testing methodology and managed IT issues listed during the UAT testing
• Managed and advised on development of test scenarios, and scripts
• Managed the result comparison and reconciliation effort
• Conducted discussions with IT to review issues found during UAT cycle
• Worked on iRise studio, a component of the iRise platform for creating and editing simulations to be tested

Confidential, Louisville, KY

Business Analyst

Responsibilities:

• Conducted comprehensive business analysis by working with end users and other stake holders to identify operational requirements, and proposed enhancements
• Gathered business requirements from business users and drafted business requirement documents (BRD)
• Identified all necessary business and system narrative use cases from requirements, created UML diagrams including Use Case, Activity and Sequence Diagrams using Microsoft Visio
• Understood business logic, user requirements and test-objectives to develop test plans, test cases and use case scenarios
• Co-authored business requirements specification (BRS), use case specifications, systems requirement specification (SRS) and change requestsin collaboration with business and IT project group members
• Facilitated joint requirement planning (JRP) sessions for communicating and managing expectations with the client whose customers were going to be the final users of the product.
• Facilitated Joint Application Development (JAD) sessions with user and IT group members for communicating & managing expectations and to discuss various means for integration of new features with current system using an adoption through execution strategy
• Assisted in developing test scenarios, test scripts and test data to support unit and system integration testing
• Involved in comprehensive testing of the system (UAT) to check, if it satisfies functional specifications

Confidential, Omaha, NE

Business Analyst

Responsibilities:

• Identified, analyzed and documented business processes for Fixed Income, Bonds, Equities and Derivatives - Options, Futures, Forwards, etc.
• Performed analysis on historical trade position data, trading trends and opposing trade positions for fraud detection and trading limit violations
• Identified system and operational requirements and improvements while working with other BAs, IT developers, financial analysts, experienced traders and end-users
• Identified requirements to access and store a variety of market, reference and pricing data related to fixed income products so that the results could be published to trading applications
• Clearly understoodfront office, middle office and back office activities especially, trade processing and clearing and settlement
• Used MS-Visio and UML for generating UseCases, Class Diagrams, Sequence Diagrams and Activity Diagrams
• Maintained the requirements traceability matrix (RTM) across project deliverables
• Identified entitlements and access issues pertaining to specific streams and user groups and their touch points with other systems
• Contributed to integration of Wall Street on Demand and NASDAQ streaming quotes with front end systems
• Provided management with metrics, reports, and schedules as necessary and participated in the design walkthroughs and meetings

Confidential

Business Analyst

Responsibilities:

• Studied existing Corporate Information Factory (CIF) and the Operational Data Store (ODS) relating to subject area of the Life Benefits Data Mart
• Gathered business requirements from users using questionnaires, joint application development (JAD) sessions, one-on-one interviews/Group interviews, examination of current reports
• Analyzed requirements in terms of the dimensional data elements and measurable facts
• Identified source systems, their connectivity, related tables and fields and ensure data suitably for mapping
• Collected information about different entities and attributes identified primary keys and foreign keys for entities; mapped surrogate key tables to the required dimensions
• Prepared GAP analysis report outlining the deficiencies in source system extracts and requirements for Operational Data Store (ODS).
• Presented models and their advantages to stakeholders and project managers
• Gained knowledge in ETL process used by data stage system designers used for extracting data from heterogeneous source systems, transforming and loading the data into the data warehouse/data marts
• Liaised between business users and the development team in translations of requirements and business process explanations, resolving communication issues and differences
• Provided user test cases and collated and track defects;communicated defects to development team