SUMMARY

• Over eight years of experience as a business analyst performing business requirements modeling, risk analysis, software validation and development of Web Based and client/server applications in diverse business domains.
• Entrepreneurial self - starter capable of functioning wif equal efficiency as an individual contributor or a team leader/player.
• Experienced in managing various aspects of teh software development lifecycle (SDLC) including requirements gathering, design, development, testing, deployment and support
• Wide-ranging experience in managing artifacts in methodologies such as Waterfall, RUP, Agile (SCRUM).
• Extensive knowledge in creating BRD, TRD, FRD ALM documentation. Experience wif business process re-engineering and lean Six Sigma tools and methodologies.
• Delivered solutions utilizing salesforce.com’s sales cloud, service cloud, and communities’ capabilities creating teh ability to identify, nurture, support and grow customer relationships resulting in efficiency gain, cost reduction and revenue growth.
• Experience in working on Salesforce automation, marketing automation, order entry and customer service solutions using Salesforce.com sales, Service Cloud, Force.com, customer and partner portals, Site.com, Visual force and Chatter.
• Extensive experience in Business Process Modeling using various tools such as MS Visio, Share Point, Rational Rose, Visual studio, Optimal Trace, Caliber RDM to create Data Flow Diagrams (DFD), Use cases, User Journey, GUI, Activity, Sequence diagrams and ULM tools.
• Facilitated and participated in Joint Application Development (JAD) and Joint Resource Planning (JRP) sessions wif management, SMEs, vendors, users and other stakeholders.
• Experience working wif teh business users as well as teh senior management for Web-based, and client server applications.
• Sound knowledge inCTI, Siebel Integration.
• Strong communicator and problem-solver skilled at analyzing/eliciting business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results.
• Excellent interpersonal dexterity wif proven ability to converse, liaise, negotiate and relate wif a wide range of personalities from diverse socio-economic and cultural backgrounds.

TECHNICAL SKILLS

Methodologies: Software Development Life Cycle SDLC), Waterfall, AGILE, Rational Unified Process

Case Tools: Rational Rose 4.0, MS-VISIO

Tracking Tools: Rational Requisite Pro, Mercury’s Test Director

QA Tools: Mercury Test Director quality center, Jama

SFDC: Apex Data Loader, connect offline, Force.com, Visual force pages

Workflow Tools: MS-Project, MS-Excel, MS-Word, MS-PowerPoint, MS-Publisher

Operating Systems: Windows

PROFESSIONAL EXPERIENCE

Lead Business Analyst

Confidential, Cambridge MA

Responsibilities:

• Completed three lifecycle projects which include scoping, implementing and enhancement on community cloud
• Provide Subject matter expert for design solution to scope teh requirements using Visio skills providing deeper understanding of teh current and future system work flow
• Responsible for design and functionality on community cloud and service cloud.
• Design, develop, and test new business requirements and functionality by understanding teh business workflow.
• Design and document teh user experience page layouts and functionality work flows
• Involved in project implementation stage transactional activities which included teh project management control and reporting activities carried out regularly, needed to demonstrate control of teh project.
• Responsible for scripting business requirement, solution design and test scripts for teh project.
• Deep impact analysis on teh system integration on Case management system, Third part application (Qualtrics survey) details captured for sync integration between both applications.
• TEMPEffectively managing project timeline and deliverables via MS project.
• Responsible for maintaining teh security by creating various sharing rules and permission sets and writing scripts for Field level Security.
• Responsible for creation and configuration of various homepage components and SSO for communities.
• Designing system functionality page layouts including teh security access level details for Landing page wif further access to custom pages route work flow
• Providing configuration assistance on existing system and day today activities on salesforce platform
• Responsible for implementation and creation of Change Control Requests. Collaborated wif teh QA team in reviewing and validating test plans and test cases, ensuring that teh final application catered to teh user requirements
• Used MS-Visio for flow-charting, Use- Case process model and architectural design of teh application
• Create custom reports for teh business and identifying teh custom objects to be created during teh development to capture requested details.
• Reflect my leadership skills by driving multiple cycles on testing, bug defects logging but hypercare meetings and support after deployment in agile methodology.
• Actively involved in leading teh testing and developing teh test scripts, test plans, UAT and Training to business users
• Worked on SFDC Community Cloud and Service Cloud to enhance and track CRM capabilities.
• Lead teh User Acceptance Testing efforts to verifying that teh developed reports meets teh requirements
• Involved in developing teh test strategy and halped in developing QA Test plans for Functional, Integration and System Testing.

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Google analytics, Qualtrics survey.

Lead Business Analyst

Confidential, Washington DC

Responsibilities:

• Completed three lifecycle projects including additional enhancements and integration wif salesforce
• Provided subject matter experts for design solutions to meet teh requirements.
• Responsible for design and functionality on communities.
• Design, developed and tested new business requirements and functionality by understanding teh business workflow.
• Involved in project implementation stage transactional activities which included teh project management control and reported activities carried out regularly, needed to demonstrate control of teh project.
• Responsible for writing business requirement, solution design and test scripts for teh project.
• Deep impact analysis on teh campaigns, accounts, contacts for both way sync integration between constant contact application and salesforce
• TEMPEffectively managing project timeline and deliverables MS projects.
• Integrated an external tool wif salesforce using Sync apps Cazoomi.
• Worked in configuration of a marketing tool and constant contact for sending bulk emails to teh users.
• Responsible for implementation and creation of Change Control Requests. Collaborated wif teh QA team in reviewing and validating test plans and test cases, ensuring that teh final application catered to teh user requirements.
• Used MS-Visio for flow-charting, Use- Case process models and architectural design of teh application.
• Responsible for managing teh data clean up and maintained unique records in both teh marketing tools and salesforce.
• Created custom reports on campaigns to generate reports on a single click.
• Worked on external tool, Cloudingo for deduping teh data in production.
• Responsible for teh migration of data from an external tool and constant contact into Salesforce.
• Involved in multiple cycles of testing and bug defects.
• Actively involved in leading teh testing and developing teh test scripts, test plans, UAT and training to teh business users.
• Worked on SFDC Sales Cloud and Service Cloud to enhance and track CRM capabilities.
• Responsible for maintaining teh security by creating various sharing rules and permission sets and wrote scripts for field level security.
• Responsible for creating and configuration teh various homepage components and SSO for communities.
• Lead teh user acceptance testing efforts to verify that teh developed reports met teh requirements.
• Involved in developing teh test strategy and halped in developing teh QA test plans for Functional, Integration and System Testing.

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Cazoomi, Constant contacts, Cazoomi Marketing List.

Lead Business Analyst

Confidential, Jersey City, NJ

Responsibilities:

• Delivered solutions utilizing salesforce.com’s sales cloud, service cloud, and communities’ capabilities creating teh ability to identify, nurture, support and grow customer relationships resulting in efficiency gain, cost reduction and revenue growth.
• Responsibilities include leading business requirement definition, translation of business requirements into SFDC terminology and Service Cloud solution design review to ensure business requirement fulfillment.
• Designed and deployed solutions that optimized teh sales /service cloud functionality and lead teh implementation of these solutions.
• Executed teh project wif coordination wif teh off shore team.
• Help desk support for issues related to teh Salesforce.com system, including analyzing and implementing enhancements, creating validation and workflow rules, building ad hoc reports and troubleshooting issues wif Salesforce.com plug-in applications.
• Met wif key stakeholders to gather detailed business and functional requirements to be built into Salesforce.com.
• Acquired user requirements and designs for teh Salesforce.com CRM to capture all sales and marketing needs.
• Worked to capture all requirements and solely redesigned teh incident tracking processes and Salesforce.com architecture.
• Implemented Service Cloud by decommissioning and migrating existing Siebel Servicing Portal.
• Designed and implemented process automation and dashboards to decrease administrative work for teh Sales, Finance, Marketing and Exec Teams using Salesforce.com CRM.
• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
• Implemented teh Rational Unified Process (RUP) methodology guidelines wif its various workflows and artifacts in Requirements Management and Development.
• Involved in project implementation stage transactional activities which included teh project management control and reporting activities carried out regularly, needed to demonstrate control of teh project.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Assisted wif CTISalesforceapplication implementation, providing agents wif click-to-dial and screen pop capabilities
• Involved in identifying use cases, actors and writing use case narratives. Created use case diagrams and activity diagrams using MS Visio
• Familiar wif CTI Salesforce application which is used to provide agents wif click-to-dial and screen pop capabilities.
• Lead teh User Acceptance Testing efforts to verifying that teh developed reports meets teh requirements
• Involved in developing teh test strategy and halped in developing QA Test plans for Functional, Integration and system testing.

Environment: Project Management, Quality Center, Excel, Outlook, MS Office, MS Project, Rational Rose, Rational Requisite Pro, RUP, UML.

Sr. Business Analyst

Confidential, Owings Mills, MD

Responsibilities:

• Lead business initiatives including brainstorming on new functionality for current systems. Extensively involved in gathering business requirements and system requirements and specifications.
• Involved in conducting Business Process Reviews, analyzing teh complex business needs of teh clients and then converting them to teh degree of customization required wif salesforce.com.Configured workflows, approvals processes, validation rules, data Migration using data loader and Salesforce connector, custom page layouts, custom fields creation and other functionalities of salesforce.com
• Worked on SFDC Sales Cloud, Service Cloud to enhance and track CRM capabilities.
• Performed all aspects of teh project including business process analysis to map teh newly acquired company’s business process to teh existing processes wifin Salesforce.com, requirements gathering and documentation, mass loading of data from legacy systems to Salesforce.com and subsequent training and support of new users.
• Gatheird requirements for all automation workflows as per teh business requirements and translated in to teh salesforce business terms.
• Developed business documents for Salesforce.com custom objects. Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, Workflows and Triggers.
• Migration ofService Clouddata into Optum insight SalesForce using Data Loader.
• Analyzed, mapped, cleaned and loaded data from different source to Salesforce.com.
• Interacted wif teh business operations, understands business models, involved in gathering requirements, communicated business process, translated needs into salesforce terms, developed data model, defined objects and relations.
• Defined best-in-classCTIintegration (voice, email and chat) process by driving story writing sessions wifthe businessusers.
• Prepared various customized applications for sales purposes and reporting purposes using Salesforce.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Created various reports and report folders to assist teh managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on teh needs of teh organization.
• Performed project management activities such as task scheduling, resource allocation and developing charts.
• Created and designed SAP business intelligence reporting and migration from 3.1 to 4.1.
• Designed technical specification documents as per teh business specifications. Performed gap analysis between teh existing and feature modules.
• Analyzed, documented and managed all project requirements wif RUP Methodologies. Involved in teh creation of Use Case Diagrams, Object Model Diagrams, Activity Diagrams, Class Diagrams, Sequence Diagrams and Data Model Diagrams.
• Created and authored Use Case Diagrams and Activity Diagrams using MS Visio. Used documentation tools such as MS Office, MS Visio and MS Excel to document and deliver Business Requirement documents to teh state for approval.
• Gatheird business Requirements, analyzed data. Created work flow diagrams and identified scope creep. Progressed from problem statement to well-documented Designs for state approval and for production, and implementation.
• Conducted BRD walkthroughs and obtained sign off from stakeholders. Partner wif clients, peers, technical groups to perform quality reviews on business requirements in order to determine if teh requirements fulfill teh demand of teh end users.
• Responsible for implementation and creation of Change Control Requests. Collaborated wif teh QA team in reviewing and validating test plans and test cases, ensuring that teh final application catered to teh user requirements
• Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT). Provided analysis and insight to QA Team in defects and bugs tracking.
• Developed User Acceptance Test Cases and completed User Acceptance Testing.

Environment: Project Management, MS Office suite, MS Project, XML, SQL, MS Visio, Rational Rose, Quality Center, ClearQuest, Clearcase, RUP, MS Project

Business Analyst

Confidential, Richmond, VA

Responsibilities:

• Created Vision, Scope, and Use Case documents, Business Process Models, System Models depicting software architecture and interaction of system components.
• Converted business requirements into functional requirements. Prepared detailed business specifications for development of systems.
• Involved in developing Business Requirement Documents and System Requirement Specification documents for application development.
• Maintained Requirement Traceability Matrix, Change Requests. Coordinated work plans between teh project manager and stakeholders using MS Project.
• Followed teh UML based methods using MS Visio to create Use Case Diagrams, State Chart Diagrams and Sequence Diagrams.
• Coordinated Joint Application Development (JAD), interview sessions wif teh stakeholders throughout SDLC to resolve open issues.
• Worked wif teh QA teams to get technical designs developed by application and database developers validated against functional specifications.
• Worked wif QA managers and developers to get sign offs after internal, external and system testing.
• Wrote Business Requirements Documents (BRD) and Functional Requirements Specifications (FRS) documents.
• Facilitated meetings wif products, compliance, operations, vendor and technology stakeholders to define, review and obtain sign-offs for scope documents.
• Defined Use Cases and process flows for new functionality and documented them in Business Requirements Documents.
• Conducted walkthroughs and User Acceptance Tests (UAT) and worked closely wif teh UAT personnel to ensure that their needs were met.
• Communicated requirements through visually modeled UML diagrams to both management and development teams.

Environment: MS Project, MS Office, Rational Suite, MS Visio, RequisitePro, ClearQuest and RUP, UML.

Business Analyst

Confidential, Long Island City, NY

Responsibilities:

• Gatheird Business Requirements, Functional Requirements and documented BRDs, FRDs and Use Case documents.
• Responsible for front to back end support of brokerage systems including trade processing, data extract creation, and distribution of reports to clients.
• Worked closely wif risk managers, operation and product control groups to develop initial risk-based margin valuation models for equity finance and brokerage client services.
• Gatheird and defined teh business and functional requirements, worked wif different management teams, programmers and other business partners throughout teh process.
• Documented teh business and functional requirements and obtained sign-off/approvals through a system walk through.
• Performed business process mappings and performed “as is” and “to be” analysis. Worked together wif other team members in interviewing various business groups and identified and prioritized teh business and functional requirements.
• Worked closely wif teh onsite architects to create user-stories and tasks for teh requirements backlog.
• Performed extensive functional analysts on data received from various sources and different environments.
• Mapped teh current and proposed process conducted GAP analysis. Generated Use Cases, Use Case Scenarios, Activity Diagrams and Data Flow Diagrams.
• Worked together wif SMEs, architecture group and technical team leads to detail teh interface, customized based on different user roles and functions halped in planning teh Sprints.
• Worked wif information architects and creative groups in detailing teh wire frames and depicting GUI design.
• Developed teh test plan/testing strategy and understood teh changes to ensure a comprehensive test is planned.
• Developed acceptance criteria/test cases based on requirements and impact analysis.
• Validated system functionality by identifying, analyzing and documenting defects, questionable functions, errors and inconsistencies in software program functions, outputs, online screens, and content.
• Facilitated User Acceptance Testing (UAT) Sessions.

Environment: Microsoft Office Suite, Microsoft Visio, UML, SDLC, RUP, Rational Requisite Pro, Rational Clear Case, Clear Quest, Rational Rose