SUMMARY

Business Analyst Expert with 7 years of progressive experience on all phases of SDLC project with a primary focus on analysis, product implementations, system-integration/migration and process improvement. Significant hands-on experience with a variety of methodologies including RUP, Agile, Waterfall and Kanban with solid foundation in number of industries that include financial, banking, healthcare, logistics, automotive, and manufacturing and for a variety of business applications that include billing, customer relations, order processing and supply chain.

Professional Summary

• Experience in gathering business requirements, defining business process flow, system analysis, business process modeling and analysis.
• Multitalented and flexible professional with significant experience in Business Analysis, Testing, Workflow and Process Development, Change Management, and Training Professional.
• Experienced in conducting Joint Application Development JAD sessions, project meetings, reviews, walkthroughs, and customer interviews.
• Expertise in writing Business Requirements Document BRD , Functional Specification Document FSD , Non-Functional Specification Document, System Design Specification, Use Cases, UML diagrams and training manuals.
• Successfully implemented Waterfall and Iterative Software Development Life Cycle SDLC methodologies such as Rational Unified Process RUP , Agile and Kanban.
• Skilled in transforming business requirements into functional specifications, focusing on workflow analysis and design, business process reengineering, user interface design, portal design, GUI, process flow modeling, use cases, user stories, requirements traceability matrix, test cases, and plans.
• Significant experience in conducting User Acceptance Testing UAT verifying performance and fault tolerance issues.
• An effective communicator, excellent team player, quick learner and creative problem solver with finely tuned analytical skills. Highly enthusiastic, motivated, goal-oriented, and persuasive

Professional Experience

Confidential

Business Analyst

Responsibilities

• Responsible for managing, maintaining, and developing a detailed internal feature/function roadmap for the different components of the project.
• Prioritized roadmap features, functions with Project Management on delivery feasibility and management of project scope, resources and schedule.
• Created detailed requirements, and wireframes for product.
• Created Features and user stories to capture requirements.
• Responsible for planning and facilitating requirements definition/ JAD sessions with stakeholders to capture business requirements.
• Responsible for the analysis, definition and oversight of requirements for applications, products and/or integrations.
• Understand the functional business process across the entire organization.
• Utilize all available tools and information sources to elicit requirements, including interviews/meetings, document analysis, surveys, site visits, business process descriptions, use cases, and workflow analysis.

ENVIRONMENT: Windows, Lean Kanban, MS Project, MS Office suite, SharePoint, Excel, Jira, Balsamiq.

Confidential

Business Analyst

Responsibilities

• Responsible for helping develop various mobile products such as Push Notifications and Mobile Wallet.
• Interacted with various stakeholders to understand the business needs, business processes, decision models, and analysis needs.
• Developed various different customer scenarios to elicit and capture accurate requirements.
• Maintained and updated the Requirements intersection report which captured the intersection between various mobile projects.
• Analyze, evaluate and document accurate requirements, identify gaps, manage scope, and deliver solution.
• Coordinated efforts with other Business Analysts from other groups / portfolios when necessary and sync up requirements.
• Created content for quick guide for improving customer experience.
• Responsible for producing various business requirements artifacts such as BRD, Use Cases, Business and Message Rules, Supplemental Non-Functional specifications.
• Resolved various ambiguities presented by the QA and Development team and provided business solution.
• Created traceability between the requirement and user interface documents and wireframes.
• Participating in design discussions with the technical teams and presenting the business view to the system architects.

ENVIRONMENT: Windows, RUP, UML, ER, MS Project, MS Office suite, MS Access, SharePoint, Excel, Quality Center

Confidential

Business Analyst

Responsibilities

• Conducted rigorous Use case deliberation sessions with the stakeholders to capture accurate business requirements.
• Created the System requirements specification and the functional specification documents for all the requirements.
• Created wire-frames for all the requirements related to mainframe CICS , reports and desktop applications and reviewed it with the developers and the stakeholders.
• Created process flows using MS Visio to represent the As-is, To-be, and test cases in HPQC.
• Worked on the Business Readiness document and the Training strategy document for the project
• Created a training plan for the internal division Help Desks to facilitate in the transition of using the new features.
• Conducted on-site and off shore meetings with the QA team to explain the project and the requirements.
• Reported issues and queries related to the project on the query log and Risk issue log and got these resolved as soon as possible.
• Conducted daily standup meetings and a weekly project status review meeting with all the team players.

ENVIRONMENT: Windows, Agile, UML, MS Visio, MS Project, MS Office suite, MS Access, SharePoint, Excel, Quality Center, Mainframe

Confidential

Business Analyst

Responsibilities

• Analyzed and studied the existing TMS system in UAT environment to have a better understanding of the new functionality that was to be added.
• Performed gap analysis to identify the gaps, and proposed solution for the same.
• Conducted work sessions with the business users, applications developers, product development and corporate sponsors.
• Facilitated work sessions and documented accurate meeting minutes.
• Developed detailed, clear business requirements and functional designs.
• Worked with business and technical partners to analyze and define solutions.
• Prepared Business Requirements Document converted it to Functional Requirements Specification
• Defined business rules required by the solution.
• Developed Use cases, test cases, and screen mock ups when appropriate.
• Interacted with a wide variety of staff including business users, applications developers, product development and corporate sponsors
• Identified and managed small to medium requirements elicitation and confirmation efforts, engaging the appropriate help when necessary.
• Coordinated efforts with other Business Analysts from other groups / portfolios when necessary and sync up requirements.
• Responsible for the collection, analysis, design and documentation of business and functional requirements.
• Ensures that work processes and product adhere to enterprise standards.
• Managed project tasks with aggressive time frames to ensure that deadlines were met.
• Worked independently, and with the team to deliver results.

ENVIRONMENT: Windows, Agile, UML, MS Visio, MS Project, MS Office suite, MS Access, SharePoint, iRise,

Confidential

Business Analyst

Responsibilities

• Interacted with SMEs to understand and define business requirements
• Interacted with Business and Technical teams to ensure that the business requirements were implied.
• Conducted sessions with end users/clients, Technology team to verify business requirements
• Prepared detailed Functional Requirement Document for both the application's business level function.
• Analyzed Business Requirements, performed gap analysis to identify gaps, logged issues relating to the identified gaps and worked with the SME to get clarifications.
• Prepared Report Requirements for Hedge Reports and Ad Hoc Reports and Interface Requirement document for the Interfaces.
• Prepared Mock Up Screen for all the functions of the applications
• Performed system and workflow analysis
• Analyzed applications all functions in Acceptance environment to verify the requirements

ENVIRONMENT: Windows, Waterfall, UML, Business Objects, Rational Requisite Pro, MS Visio, MS Project, MS Office suite, MS Access, SharePoint.

Confidential

Business Analyst

Responsibilities:

• Analyzed the portal of trading activity and secured web-based transactions and information.
• Gathered confidential information from the High Level Management and Technology Department.
• Conducted Various Research work on Financial Risk Assessments.
• Gathered Requirements from Corporate Clients, In-house Technical Department and Management
• Prepared Functional specifications using UML based on Business requirements.
• Prepared Use Cases.
• Created different Traceability views to maintain the Traceability of the requirements.
• Development of standard documentation package Requirements, Specification, Architecture, Design, Operations, and Quality Testing Plans .

ENVIRONMENT: Windows, Agile, UML, Crystal Reports, Business Objects, IBM DOORS, MS Visio, Project,

Confidential

Business Analyst

Responsibilities:

• Interacted with the project team to help define the business and system objectives, confirmation of scope, identify constraints and the measures of success for the system to be developed.
• Conducted user interviews and JAD sessions to get a better understanding of client business processes.
• Worked in analysis and design of as-is business process and to-be design processes Gap analysis using Business Process Modeling Notation BPMN .
• Drafted Use Cases using Activity diagrams and Sequence diagrams.
• Executed QA test scenarios and test cases on new hardware and software revisions of the wireless product releases/builds.
• Contributed to the development of Online Help System for users.
• Created User Manuals and conducted Training Sessions to update the end user of the latest enhancements and changes.
• Helped in creating Non Requirement Artifacts like Business Continuity Plan, Issues and Status log and Risk Reports.