SUMMARY

• A highly dynamic result oriented professional wif strong analytic and advanced technology expertise wif over 8 years of experience as Business analyst/consultant in Retail, E - Commerce/ Omni channel, Supply chain & Logistics, Energy sector, Aerospace Defense sectors.
• Possess the ability to think out of the box and develop innovative business solutions which offer maximum business value to projects; to develop perfectly detailed result by working wif dynamic teams.
• Strong skills in dealing wif software development lifecycles (SDLC), both Waterfall, and Agile/Agile scrum, Rational Unified Process (RUP).
• Expertise in defining and documenting Business process flows and “As-Is” & “To-Be” processes.
• Experience in data collection from multiple sources, interpretation, presentation, and management of reporting and decision making.
• Experience in working wif off-shore teams and ability to work in a deadline oriented environment and ability to do multi-tasking wif little inputs.
• Expertise in creating Business Requirements Documentation (BRD), Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS) and Functional Requirements Documentation (FRD).
• Expertise in project management activities like defining/managing project scope, planning various activities for execution, estimating business value/impact and providing a periodic status report to management; familiar wif Oracle systems necessary for e-commerce & Retail sectors.
• Ability to understand and re-design Point of Sale (POS) systems and retail store layouts wif high ease.
• Excellent written and oral communication skills, presentation skills, analytical problem resolution skills, leadership, strategic planning, organizational and Interpersonal skills.
• Experience in working wif cross functional and cross cultural team environments, different levels of management and liaison between system users, management and development teams.
• Expertise to see the issue in the big picture, analyze the functioning of the system as a whole, break it down into smaller elements, identify bottlenecks, develop unique custom solutions.
• Strong science and technology noledge; ability to apply innovation to solve critical bottlenecks.
• TEMPEffective skills in applying various management tools like SWOT, Porter’s generic strategies, Mc Kinsey 7s model and competitive analysis.
• Competent in Creating Unified Modelling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Experience in Business Process Automation/Improvement, Business Process Re-engineering and Business Transformation and analyzing the complex modules and business processes.
• Facilitated JAD (Joint Application Development) sessions, working sessions, review sessions, brainstorming sessions, walkthrough sessions, KT sessions, and offshore meetings.
• Expert in conducting requirement gathering sessions, feasibility & Impact Analysis, Cost & Benefit Analysis, User Acceptance Testing (UAT) and Risk analysis.
• Ensure TEMPeffectively and consistent application of standard and Operational process and Compliance of all laws and policies.
• Familiar wif Tableau, Microsoft power BI and Excel for data visualization and analytic needs of large sets of data.

TECHNICAL SKILLS

Operating Systems: Windows, Mac, Linux

Business modeling and requirement management Tools: MS Visio, MS Office (word, PowerPoint, excel, Outlook), Project.

Domain: Retail, E-commerce (POS, Omni- Channel), Supply chain & Logistics, Energy, Real estate, Aerospace & Defense

Languages: HTML, C- language

Database: MS SQL Server, MS Access, Oracle

Content Management: MS - Share Point, Office 365

Testing Tools: JIRA

Other Tools: Project, Share point, Balsamiq

Software Methodologies (SDLC): Agile/scrum, Waterfall

Documentation Tools: Confluence/JIRA, MS Office Suite - Word, Excel, PowerPoint (2007,2013,2016), Tableau

PROFESSIONAL EXPERIENCE

Confidential, Seattle, Washington

Sr. Business Analyst/consultant

Responsibilities:

• Interfaced wif business users to document receiving, binning, customer picking, inventory processing and reporting processes for click & collect orders.
• Worked wif Project Management team to perform an extensive Financial analysis of various initiative the program; planned the project as per the resources and timeline.
• Interacted wif various stakeholders to collect their user stories; document, manage and ensure real-time tracking of them as project proceeds.
• Worked closely wif Store Planning teams to re-design Point Of Sale (POS) systems to integrate the changes for implementing omni channel shopping.
• Worked on e-commerce content gatheird in past, performed in depth BI functions to derive useful insights from raw data.
• Worked wif project team responsible for modifying the EDI messaging as per the new business rules.
• As a lead business analyst was also responsible for coordinating and delegating tasks wif the other BAs working in different business segments which are related to this project.
• Coordinated wif warehouse team, back end seller management and the logistics teams to ensure TEMPeffectiveness of order management is maintained.
• Developed work flow diagrams in Visio from customer order to Point Of Sale (POS); identified steps to modify for re-designing the supply chain.
• Worked wif the business teams to map existing Order & Contract Management & Order Evaluation systems; re-designed data flow operational flow process to reflect the newly aligned strategic goals.
• Analyze business data, to understand customer behavior and also organizational activities of past in customer ordering and fulfillment processes.
• Worked on Business Case Development and carried out intensive research wifBusiness and System executivesto set thestrategic goals and future
• Created Business Requirements Document (BRD), Use Case Specifications, Systems Requirements Specification (SRS), Functional Specification and User Stories; also created ad hoc reports as per the situation needs.
• Studied the current system functionalities & behavior and documented “As-Is” process; later upon business requirements and identifying the application shortcomings developed “To-Be” processes. Developed business case studies by collecting survey information regarding footfall ratio in store locations and purchasing behavior of customers.
• Coordinated the planning of in store merchandizing and product marketing wif the store managers.
• Created mockup screens and presentations for designing the receiving, binning, and customer pickup processes on the mobile handheld devices.
• Documented processes for associate alerting on the mobile handheld devices for orders in queue.
• Oversaw end to end activities of SDLC, from planning to implementation of product; conducted User Acceptance Testing (UAT).
• Created a Requirements Traceability Matrix (RTM); Kept a track of product backlog, sprint backlog, and time estimates using Agile tools like Jira.
• Involved in virtual conferences via phone/digital conference system wif offshore teams based in India and coordinated their work wif the local teams.
• Coordinated the activities of Customer Relationship team in altering the contract management as per the business initiatives.
• Worked wif supply chain & logistics teams to plan for omni channel shopping process and also in development of extensive product returns mechanisms; integrated multiple payments systems for the convenience of customers.
• Developed BPMN work flow diagrams to show the process starting wif customer login to product delivery; included wif information exchange in various stages.

Confidential, Bentonville, AR

Sr. Business Analyst

Responsibilities:

• Developed business process flow diagrams in Visio, identified critical points which are creating issues.
• Gatheird As-Is information by following the concerned stakeholders in their day - to - day activities, studying their operations behavior.
• Mapped the Order Management & Order Evaluation processes, identified the accuracy of operations by performing a statistical analysis.
• Worked wif Oracle OMS to develop business process flows and to understand the existing process TEMPeffectiveness.
• Optimized efficiency of supply chain & logistics planning by eliminating the errors occurring at distribution centers; theirby enhancing product availability at stores.
• Conducted workshops and brainstorming sessions wif various stakeholders in the project to gather their individual requirements; documented and analyzed them to develop functional tasks.
• Used MS-Visio for flow-charts, Use- Case process model and architectural design of the application.
• Responsible for business process analysis that includes requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping.
• Conducted meetings and JAD sessions for project definition, resource identifications and deliverable prototype identification.
• Developed Functional Requirement Document, Workflow diagrams and Use Case Specification document.
• Implemented advanced technologies like weight sensors, infrared sensors and obstacle avoidance systems for improving the warehouse efficiency through certain level of automation.
• Assumed the position/personality of employees working in the warehouse to understand human factors leading to the problem.
• Developed action plans for correcting the issue in incremental steps and comparing outcome against the KPIs set, streamlined logistics activity.
• Identified problems in business process, developed innovative solutions by employing new technologies into the workplace, eliminating human related errors in the supply chain.
• Developed techniques for training the warehouse teams in improving their skill and eliminating errors.

Confidential, Palo Alto, CA

Business Analyst

Responsibilities:

• Conducted multiple requirements gathering sessions wif every stakeholder; inputs are gatheird from documents, organized into formatted user stories, updated in tools like Jira Agile.
• Worked wif Rational Unified Process (RUP), in developing the required application.
• Conducted customer surveys, workshops and get together wif chosen tenants (focused groups) for involving them into ongoing application development process.
• Gatheird & sorted business requirements from stake holders, converted them into respective functional & non-functional requirements for development of solution.
• Wrote SQL queries for pulling data from databases like Access and to make changes to the existing data; worked wif pivot tables and vlookups in visualizing the customer data
• Developed workflow diagrams in BPMN to represent the information/data exchange and also process demonstration.
• Prepared RFPs for identifying available OEM software to meet the needs of the organization.
• Prepared test case scenarios, customer survey reports and wireframes for proposed application.
• Developed mockups/design options in Balsamiq of the Microsoft Dynamic CRM platform for use on both Web application as well as Android and IOS mobiles.
• Used JIRA extensively in the application development to keep track of the product development and also testing of it.
• Worked along wif GUI designers in developing the demo screens and customers to create iterations of platforms front end designs.
• Developed a grievances Record Management System (RMS), which will be a useful tool in analyzing the customer satisfaction and base for future new system implementations.
• Conducted extensive user acceptance testing (UAT) wif chosen group of tenants, documented results, compared wif the pre-defined internal testing procedure.
• Developed training programs and training documentation for service teams in getting adapted to new CRM platform.

Confidential, Pleasanton, CA

Business Analyst

Responsibilities:

• Identified key stakeholders both internal and external to the organization, documented individual importance levels.
• Conducted multiple personal interviews, video conferences, workshops, JAD sessions, prototyping sessions wif stakeholders spread across continents for requirements gathering.
• Maintained research data gatheird from various marketing studies into a database through SQL interface.
• Documented, sorted, and managed all requirements for preparing guidelines for business teams.
• Conducted a market study through direct interviews wif various parties involved in energy sectors of the target countries; results are documented.
• An audit was made to verify resources available and resources needed for stepping into those countries.
• Business models were developed, by taking market scenario into consideration; thus, Blue oceans were created.
• SWOT, competitive analysis, PESTLE were made to ET as a company and also new business models.
• Developed financial analysis by considering various parameters of market demand, supply chain, Government support etc,
• Return on Investments, financing mechanisms, and potential partners was estimated.
• Process flow diagrams were generated to analyze the business operations and supply chain development to sustain new operations.
• Government compliances & guidelines analysis was made and taken into consideration as a critical element in developing final business plan document.
• A study was carried out to check compatibility of business models wif the organizational policy and vision; to decide best fitting opportunities.

Confidential

Business Analyst

Responsibilities:

• Gatheird and documented detailed information on global UAV market from various open sources and also few other internal persons.
• Developed Geo-analysis by using the GIS information from various sources; developed situational analysis models.
• Identified core competencies and also flaws in competitor’s platforms in production; theirby developed a guidelines document, Product development strategy.
• Developed resource requirement and planning documentation for undertaking future research projects.
• Analyzed Request for Proposals (RFP s) released by various defense departments and created documentation for technical analysis; issued detailed RFPs to upstream suppliers.
• Developed documentation for Order and Contract management of various suppliers.
• Developed a potential supply chain network for procuring components and also developed plans for satisfying potential customers.
• Maintained the extensive information gatheird in market research on Access database; employed various tools like vlookup and pivot tables.
• Undertook a global supply chain compliances study, to address concerns wif ITAR and also other defense components exports.
• Used Excel and Tableau for data visualization and reporting of the same to the concerned end users.
• Developed framework for integrating multiple platforms into a single system to create an advanced coordinated strike unit; developed protocols for implementing XML format based data exchange between broad spectrum of systems.
• Assisted director of advanced research in developing the network-centric systems for future projects.