SUMMARY

• A detail orientated, skilled problem solver and independent professional with over 8+ years of progressive experience as a Business Analyst and Scrum Master.
• Excellent interpersonal & communication skills with ability to work with diverse stakeholders & Executive Leadership.
• Experienced working in diverse industries like Retail, E - commerce and Banking
• Good knowledge of CRM, Retail Value Chain, Knowledge Management and HR Systems in fast paced business environment
• Extensively worked on SAP and Salesforce for data gathering and presentation.
• Strong knowledge of Software Development Life cycle (SDLC) and its implementation using Waterfall, RUP and Agile Methodologies like Scrum.
• Experience in all phases of project life cycle and ability to work cohesively with all Stakeholders to formulate Functional models and prototypes to meet stakeholder expectations, and Workflow optimization
• Skilled in gathering Specific, Measurable, Attainable, Realistic, Timely (SMART) requirements and mapping them into functional specifications emphasizing on workflow analysis, UI design, business process analysis and process flows.
• Experience with version control, release management and web/client-server environment.
• Experienced in requirement elicitation using elicitation techniques like Joint Application Development (JAD), Requirement workshops, Interviews, Focus Groups, Prototyping, Surveys and Questionnaires. Organized sessions for requirement elicitation with the end users, Subject Matter Experts (SME’s) and Stakeholders.
• Expertise in creating Business Requirement Document (BRD), Functional Requirement Document (FRD), Use Cases, Activity Diagrams, System Requirements Specification (SRS) and Technical Requirement Document (TRD).
• Experienced with UML in creating Flow charts, Use Cases, Class diagrams, Sequence diagrams and Activity diagrams.
• Very good understanding of Database concepts like Data Warehousing, Data Structures, Data Marts and Data Entity relationships.
• Strong working knowledge of BPM and Business Process optimization.
• Significant knowledge and experience in using Requirement management tools such as JIRA and HP ALM.
• Experienced in conducting User Acceptance Testing, SWOT analysis, Cost benefit analysis and ROI analysis
• Facilitated scrum ceremonies (Sprint planning meeting, Daily scrum meeting, Sprint review meeting, Sprint retrospective meeting, Backlog refinement meeting) as a Scrum Master for Agile Scrum Methodology.
• Adept in resolving impediments that the scrum team may face in the Scrum framework. .
• Experienced in conducting safety check prior to the initiation of Sprint Retrospective Meeting.
• Skilled with BI tools like Tableau and SPSS.
• Strong experience optimizing project performance using tools like JIRA by creating and maintaining custom projects, workflows and dash boards.
• Significant experience conducting User Acceptance Testing (UAT), writing test plans and test cases.
• Experience using SAP and Salesforce.com to access, analyze and present master customer & sales data.
• Excellent Team player to work in conjunction with other testers, developers and other team members.

TECHNICAL SKILLS

SDLC Methodologies: Waterfall, Agile Scrum, Extreme Programming (XP), RUP.

Modeling Tools: MS Visio 2010, 2013, Rational Rose, Wireframes, Lucid Charts.

Business Proficiency: Change Management, Impact Analysis, JAD Sessions, Project Planning, SWOT Analysis, Cost Benefit Analysis, Project Scheduling.

Business/Reporting Tools: Tableau, MS Project, MS Excel, MS Word, MS PowerPoint, SAP, Salesforce.com.

Requirement Management Tools: MS Office, JIRA, HP ALM 11.0, Rally.

Testing Tools: HP QC, HP ALM 11.0, Load Runner.

ETL Tools: Informatica, SQL Server Data Tools

Project Management Tools: MS Project, MS SharePoint Server

Business Intelligence Tools: Tableau, SSRS, SSIS, SSAS.

Languages: HTML, XML, SQL, C++.

PROFESSIONAL EXPERIENCE

Confidential, Washington DC

Business Analyst

Responsibilities:

• Part of mulitple project teams working on HR systems and Knowledge Management systems
• Analyzed the scope document and the current business processes to gain better understanding of the project
• Extensively documented requirements to provide BRD, FSD and prepared storyboards
• Extensively accessed current data catalogs to gather different dataset details, regularly shared with business users
• Closely collaborated with cross functional team to document and adapt new requirements and participated review meetings
• Performed Mockup review and ensured proper implementation of requirements in design phase
• Collaborated to gather data from multiple sources and contributed in data analysis and data cleaning required for data migration
• Created user training material like User manual, Help files and product cheat sheet
• Regularly conducted meetings with Business and Development team for updates on the Issues to form communication layer and follow project schedule

ENVIRONMENT: Hybrid Agile, JIRA, Github, SharePoint, MS Word, MS Project, MS Excel, MS Visio.

Confidential, Nashville, TN

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Analyzed the scope document and the current business processes to gain better understanding of the project.
• Studied Business processes procurement/Supply Chain, Inventory planning & Merchandising using SAP (ERP) system to understand AS-IS case
• Extensively accessed SAP (ERP) reports to gather retail operations details (Store code, channel code, return data ETC), Regularly shared with business users
• Incorporated the requirements in the form of user stories and helped the product owner prioritize them in the product backlog.
• As a Scrum Master, facilated time-boxed Scrum Ceremonies-Sprint planning, daily scrum, and sprint review and sprint retrospective meetings.
• Spearheaded impediments resolution that affected the performance of the Scrum Development team.
• Closely collaborated with cross functional team to adapt new requirements and participated code-review meetings.
• Drafted an updated the sprint burndown chart and product burndown chart to calculate the velocity of the team during the sprint.
• Assisted product owner in re-prioritizing the product backlog during the sprint review meeting and velocity calculation.
• Facilitated Scrum planning meeting for effort estimation and prioritization of user stories.
• Tracked velocity of the team and sprint progress using Sprint burn down chart and Release burn down chart in JIRA 6.0.
• Supported Product Owner through re-prioritizes the product backlog.
• Assisted in documenting use case diagrams, activity diagrams and sequence diagrams using MS Visio.
• Ensured that the respective scrum artifacts were visible to the product owner and the team.
• Engaged in task allocation and issue tracking, user story management and requirement traceability using JIRA 6.0.
• Supported team with data analysis and ETL activities with incremental releases.
• Generated analytical reports using SAP (ERP) and presented visualization models & dashboards using Tableau to business owners helping them identify new opportunities.

ENVIRONMENT: Agile -Scrum, JIRA, Informatica, SAP, MS Word, MS Project, MS Excel, MS Visio, Tableau.

Confidential, Madison, WI

Business Analyst/Scrum Master

Responsibilities:

• Analyzed the business process along with the prior project documentation for complete understanding of the project.
• Also, interviewed SME’s and CRO in order to better understand the current system and process.
• Captained GAP Analysis by understanding the as-is business process and to-be business process.
• Facilitated time-boxing and conducting the Scrum Ceremonies (Daily Stand-up, Sprint Planning, Sprint Retrospective and Backlog Grooming).
• Spear headed story writing session with an aim of decomposing the scope into epics, user stories as per the INVEST criteria and documented DoD (Definition of Done) with product owner.
• Mediated conflicts, fostering team and coached individuals improving team dynamics.
• Analyzed the gathered requirements and reviewed Business Requirement Document (BRD)/Functional Specification Document (FSD).
• Used SharePoint for enterprise content management and document management.
• Maintained Storyboards, organized charts and influenced best practices to Scrum development team.
• Developed and analyzed the Sprint Burn down Chart, calculated the team’s velocity and track sprint progress for planning upcoming sprints.
• Engaged in Business Process Modeling to identify and improve significant processes using MS Visio.
• Used HP ALM for allotting task and issue tracking, user story management and requirement traceability.
• Integrated user information from various source databases into the data mart using SSIS.
• Facilitated the Sprint Retrospective Meeting with the Scrum Team. Capitalized the meetings to build a collaborative work environment for the team.
• Engaged in new report generation through Salesforce.com for new system

ENVIRONMENT: Agile-Scrum, Java/J2EE, XML, MS Office 2010 (Word, Excel, Project, Visio), Salesforce, SharePoint, HP ALM.

Confidential, Columbus, OH

Business Analyst/Scrum Master

Responsibilities:

• Analyzed the scope document and the current business processes to gain better understanding of the project.
• Interviewed Domain Experts asking appropriate questions and carefully documented their requirements thus forming a communication link between the business and technical units.
• Conducted GAP Analysis after analyzing AS-IS (Loan origination) business process and the TO-BE business process.
• Wrote down the requirements in the form of user stories and helped the product owner prioritize them in the product backlog.
• Involved in silent writing and setting timelines during the sprint retrospective meetings.
• Created use case, use case diagrams, activity diagrams and sequence diagrams using MS Visio 2010.
• Ensured that the respective scrum artifacts were visible to the product owner and the team.
• Facilitated Scrum planning meeting for effort estimation and prioritization of user stories using Planning Poker, T-shirt sizing as measurement technique and MoSCoW as prioritizing techniques.
• Worked towards research and business analysis for client services and system enhancement by continuously interacting with the business users.
• Analyzed agency wide workflow systems to identify opportunities for improvement through automation and thereby developed flowcharts using BPM and MS Visio 2010.
• Presented system data to the key stakeholders through IBM Cognos for better understanding about users and systems functionalities.
• Conducted UAT while writing test plans and test cases using JIRA 6.0.

ENVIRONMENT: Scrum-Waterfall Hybrid Methodology, Mock-up Screens, Eclipse, JIRA6.0, MS Word, MS Project, MS Outlook, MS Visio 2010, IBM Cognos.

Confidential

Business Analyst

Responsibilities:

• Elicited requirements by identifying system users and conducting interviews.
• Conducted JAD sessions and interviews with developers and SMEs for eliciting requirements
• Created the SRS artifacts after gathering input from business owners and other stakeholders.
• Involved with the business owner in understanding the AS-IS process for the fixed income securities and devised a TO-BE process to inculcate that in the system.
• Performed GAP analysis, cost-benefit analysis and feasibility analysis within the triple constraints.
• Created visual flow and UML diagrams for use cases, user interface, process flow and information flow.
• Created mockups (static and dynamic prototypes) of webpages and GUI, visualized process flows, information flow using MS Office Visio.
• Created the WBS using MS Project.
• Conducted Business Process Modeling (BPMN) to understand business processes.
• Drafted an updated the sprint burndown chart and product burndown chart to calculate the velocity of the team during the sprint.
• Assisted product owner in re-prioritizing the product backlog
• Involved in tracking defects using HP QC.
• Managed scope and requirements throughout the project life cycle.
• Wrote test cases, test scripts and planned the user acceptance tests (UATs).
• Performed Functional, Integration and Regression testing.

ENVIRONMENT: Agile Scrum, JAD, MS Office Visio, MS PowerPoint, HP QC, MS Excel, MS Word, MS Project.

Confidential

Business Analyst

Responsibilities:

• Analyzed the business process along with the prior project documentation for complete understanding of the project.
• Also, interviewed SME’s and other Stakeholders in order to better understand the business process.
• Captained GAP Analysis by understanding the as-is business process and to-be business process.
• Conducted JAD sessions and one-to-one interviews with key stakeholders and SME’s for requirements gathering.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Developed Activity Diagrams, Sequence Diagrams and USE Case Diagrams with GUI components along with the screen designs using MS Visio
• Actively Contributed for MDM to developed centralized master data file.
• Created sample wireframes to make system better understood by Business and Technology Teams.
• Developed Test Plans, Test Cases and maintained Master Test Plan. Also, performed User Acceptance Test (UAT).

ENVIRONMENT: Waterfall, MS SQL Server, MS Visio, GAP Analysis, UAT Testing, MS SharePoint, XML, Web Server, UML, SQL, MS-Office Suite (Word, PowerPoint, Access, Excel).

Confidential

Web Developer

Responsibilities:

• Collaborated with design, business and editorial staff to creating visually appealing, user-friendly website with interactive features to optimize traffic and user experience.
• Design of Mock ups for client approval using HTML and Photoshop.
• Design of webpages and various components in the webpages using CSS, HTML and JavaScript.
• Integrated data from various back-end databases.
• Extensively used SAP-ERP system to access Customer, Warehouse, Supply chain, Retail-merchandizing and invoicing data for gather product details (Vendor details, product codes, warehouse codes etc.)
• Used SAP T-codes to work on Procurement and Merchandizing plan to generate PR, PO, and PI for different product.
• Gathered and refined specifications and additional requirements based on technical developments.
• Functionality testing of application which included smoke tests.
• Test case authoring for the use cases in the application.

ENVIRONMENT: ACP, HTML, CSS, JavaScript, SAP (ERP), SQL server 2000.