SUMMARY

• Professional with 6+years of experience as Business Analyst in Healthcare, Finance (Equity/ Security), Banking and Mortgage
• Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications.
• Proficient in preparing Business Requirement Document (BRD), Software Requirement Specification (SRS), System Design Specification (SDS), Functional Specifications, Use Cases, and User Manuals.
• Experience in Health Care Industry with exposure to Electronic Medical and Health Records (EMR & EHR)/Automated Health Care Systems
• Dexterous in translating business requirements and user expectations into detailed specifications employing designing applications like OOAD techniques and Unified Modeling Language (UML).
• Extensively worked on MS SQL Server Reporting services (SSRS 2005).
• Hands on experience with IBM Rational Software integrated tools like Requisite Pro, Rational Rose for managing requirements and analyzing Use Case development.
• Experienced in performing Gap Analysis, SWOT Analysis, Feasibility analysis and Risk analysis.
• Recurrently conducted Joint Application Development (JAD) sessions with end - users, SMEs’ and development team for project meetings, walkthroughs and customer interviews.
• Sound proficiency in analyzing and creating, Use Cases diagram, Sequence diagrams, Activity diagram, Data flow diagrams, Business flow diagram using MS Visio.
• Extensively worked with business users to identify information needs, providing a solution to the requirements and initiating process changes. Have extensive exposure on to HIPAA 4010, 5010 and healthcare Technology standards like HL7 Interfaces.
• Medicaid and Medicare claims knowledge and knowledge of claim process and billing functions.
• Good understanding of the products and processes of a Healthcare payer
• Good working knowledge in SQL, Ms Access, Excel and oracle. Written specifications, process flows, business process re-engineering analysis and design, for complex large scale distributed online transaction processing (OLTP) systems
• Excellent in writing queries and pseudo codes
• Adept in conducting User Acceptance Testing and verifying performance, reliability and fault tolerance issues. Also familiar with testing tools to design and develop test plans and test scripts.
• Extensive knowledge in data collection, analysis and evaluation, analytical problem solving, decision making, and interpersonal skill with ability to interact with individuals at all levels

TECHNICAL SKILLS

Project Methodologies: RUP, Waterfall, Agile, Six Sigma

Business Modeling Tools: MS Visio, Rational Rose

Requirement Management Tools: Rational Requisite Pro

Defect Tracking Tools: Rational Clear Quest, Quality center

Operating Systems: Windows NT/XP/2000, UNIX

Databases: Oracle (8i/9i/10g), SQL Server, MS Access

Data Modeling and Other: MS PROJECT, TOAD, SOX, Quality Center

Environment: C, Java, Java Script, SQL, HTML

Client tools: MS SQL Server Integration Services (SSIS), MS SQL Server Reporting Services (SSRS), Microsoft Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Sr. Business Analyst

Responsibilities:

• Incorporated Agile SCRUM methodology to create Business Requirement Document specifications utilizing MS Visio and MS Word
• Accomplish efficient JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues
• Competently fulfill the role of primary point of contact in tracking and communicating issues to the vendors, management and stakeholder group
• Maintain a strong working knowledge of Trade Reconciliation and Settlement procedures
• Conduct functional and technical assessment of USAllianz and Questar Capital websites for effective integration
• Responsible for taking Database Snapshots on standby servers for developing reports in SSRS
• Conducted GAP analysis and structured walkthrough of workflow within different departments to identify and fill any existent gap after the merger
• Adopt Unified Modeling Language (UML) methodologies to plan and define system requirements to model Use Case, Use Case Scenario, Use Narrative and wire frame diagram.
• Periodically communicate and meet with Developers, System Analyst and testers to facilitate resource allocation and project completion using MS Project
• Written specifications, process flows, business process re-engineering analysis and design, for complex large scale distributed online transaction processing (OLTP) systems
• Adopt a significant role in Interface testing both functionally and manually
• Worked as a Project Manager conducted status reports, meetings with the team members.
• Deployed Project and used project Management tools like JIRA.
• Assign existing problems to appropriate software development team for fixes
• Create and manage project templates, use case project templates, requirement types and traceability relationships
• Develop strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and User Acceptance Testing (UAT)
• Collaborate with Quality Assurance Analyst in Automated and Manual Black box testing employing Mercury's Win Runner.
• Developed test scenarios, scripts and reviewed test results

Environment: Windows, MS Office (MS Word, MS Excel, Adobe Illustrator, MS PowerPoint, MS Visio), J2EE, DB2, SQL, SSRS, eReader, MS SharePoint, J2EE Technology, Oracle, SQL Server, RUP, UML, SQL

Confidential, Minneapolis, MN

Sr. Business Analyst/ System Analyst

Responsibilities:

• Extensively involved in each phase of the development process from Inception to Transition
• Incorporated Agile SCRUM methodology to create Business Requirement Document specifications utilizing MS Visio and MS Word
• Good understanding of the products and processes of a Healthcare payer
• Analyzed the business process and user requirements by closely working with business and power users to cater to their needs for reports and multidimensional cubes
• Reviewed data movement deliverables and participated in the approval process
• Interviewed business users to accumulate requirements and analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead
• Devised BRD after collecting Functional Requirements from System Users which provided appropriate scope for the technical team to develop prototype and overall system
• Organized Joint Application Development (JAD) sessions with IT groups, identified the key changes and participated in Stakeholder Management to communicate effectively
• Verified user requirements, managed Change Control Process and updated existing documentation by productively interacting with users
• Developed and documented timelines for Project Delivery and managed projects and resources until successful completion
• Executed UML modeling and constructed UML specifications such as Use Cases, Activity Diagrams, Sequence Diagrams and ER Diagrams
• Devised graphical depictions of Use Cases, Business Process Diagrams, Use Case Diagrams, State Diagrams, Activity Diagrams, and Sequence Diagrams, wireframe diagrams using MS Visio and Rational Rose
• Participated in website redesign UI prototyping, mockups, development and deployment
• Delivered functional walkthroughs and UAT sessions, and assisted the development of User Manuals for customers
• Maintained up-to-date changes in the documents by working on Version Controlling
• Resolved reported bugs and technical issues by interacting with developers and also Developed test scenarios, scripts and reviewed test results.

Environment: Rational Enterprise Suite (Rose, Clear Case, Clear Quest), Visual Basic, SQL, SQL Server, Oracle, HTML, Windows Forms, Web Forms, Load Runner, Win Runner, Rup

Confidential, Spokane, WA

Business Analyst

Responsibilities:

• Incorporated Agile SCRUM methodology to create Business Requirement Document specifications utilizing MS Visio and MS Word
• Defined project scope, elaborated weekly status reports, determined milestones and metrics for all project phases by applying work breakdown structures and critical path analysis.
• Devised graphical depictions of Use Cases, Business Process Diagrams, Use Case Diagrams, State Diagrams, Activity Diagrams, and Sequence Diagrams, wireframe diagrams using MS Visio and Rational Rose
• Identified business requirements for Confidential Labor Management System, an online application designed for unit managers to schedule personnel based on availability and labor cost
• Implemented a balanced scored card system focusing awareness on shares responsibilities for key performance indicators (KPI)
• Gathered requirements to consolidate data and make it available by automatically created and distributed Crystal reports and dashboards Performance Management
• Written specifications, process flows, business process re-engineering analysis and design, for complex large scale distributed online transaction processing (OLTP) systems
• Responsible for enhancements in Instill Procurement application, a simple and stream line purchasing process allowed unit managers to reduce inventory, minimize substitutions, and reduce payments and reconciliation errors
• Lead the integration of Blackboard and TrakCash, two major systems being used in parallel for campus card programs and unit sales reports. TrakCash was seamlessly integrated with Blackboard and global card iMye, a new payment system that uses biometric Touch Scan technology
• Delivered functional walkthroughs and UAT sessions, and assisted the development of User Manuals for customers.

Environment: Java/J2EE, Oracle DB, Oracle Financial Services AML Product MANTAS, Informatica ETL, QC, Rational Requisite Pro, Visio, MPP

Confidential, Cleveland, OH

Business Process Analyst

Responsibilities:

• Identified and validated high potential business opportunities for stakeholders and developed customized business strategies in alignment with corporate strategic objectives
• Provided analysis, understanding and business perspectives on financial and operational issues
• Utilized Rational Unified Process (RUP) for streamlining the team’s development activities
• Collected Business Requirements, analyzed data/workflows, defined scope, financial projections and performed cost/benefit analysis
• Employed Rational Requisite Pro as a user to analyze the Business Requirements and developed test plans, test cases and test strategy using Rational Test Manager
• Created Excel models of detailed amortization schedule of various Gfee (Guarantee Fee) items
• Collaborated in the creation of and updated the Requirements Traceability Matrix (RTM) using Mercury Quality Center
• Written specifications, process flows, business process re-engineering analysis and design, for complex large scale distributed online transaction processing (OLTP) systems
• Endorsed the requirements and applied the RUP framework throughout the SDLC
• Verified and validated all defined Business Requirements and associated functionality by administering Test Strategies
• Reviewed and analyzed Use Cases and formulated system design and test plan templates
• Constructed business process workflow diagrams (Activity diagrams) in Rational Rose
• Developed prototype of new information processing application. Facilitated collection of functional requirements from system users
• Involved UI, requirement and data modeling sessions and developed DFD and ERD
• Worked as an Interface among users and different teams involved in the application development to promote a better understanding of the business and IT processes
• Administered Incident Reporting and Change Control procedures using Clear Quest and generated reports to track process of repairs and determine the current quality of the application
• Developed test scenarios, scripts and reviewed test results
• Performed and co-coordinated system testing, regression testing of various builds during integration, performance and user acceptance testing using Rational Test Suite
• Delivered functional walkthroughs and UAT sessions, and assisted the development of User Manuals for customers.

Environment: Rational Unified Process, Rational Rose, Rational Requisite Pro, Clear Quest, ERWin, Clear Case, MS- Project, MS-Visio, MS-Office, Oracle Financial Applications, Windows NT/2000