SUMMARY

• 7 years of professional experience as a Business Analyst in Insurance Industry.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Expert in the Confidential, Casualty, Annuities, Life Insurance, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Excellent in Developing and evaluating business process Models.
• Expertise in the use of tools such as Caliber RM, Rational Rose, Requisite Pro, Starteam, Test Director
• Proven success as a business analyst through the years, providing a well - balanced understanding of business relationships, business requirements, and technical solutions.
• Strong experience in RUP Business Modeling process.
• Excellent in Developing and evaluating business process Models.
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.

PROFESSIONAL EXPERIENCE

Confidential, Lincoln, RI

Sr. Business Analyst

Responsibilities:

• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Organized Joint Application developments (JAD), Joint Application Requirements sessions (JAR), Interviews and Requirement Elicitation sessions.
• Process mapping, data cleansing, data migration and validation of data table structure in areas of sales, inventory, procurement, production and distribution.
• Provided key initiatives in working with users in defining project and system requirements.
• Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc. Worked on Guidewire Policy Center with the Personal line and Confidential LOBs
• Worked in the RUP framework in requirements analysis management and used standard artefact and tool mentors suggested in RUP.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Involved in making Use Case Diagrams, Activity Diagrams, and using analysis and design models tools like MS Visio, Rational Rose through RUP, Agile and Waterfall Model.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational Requisite Pro.
• Write Requirements of what is needed to be accomplished with programming and also accomplish increased user productivity and satisfy data capture needs.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Worked extensively with MS Excel and MS access. Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead.
• Helped with Data Mapping between the data mart and the Source Systems.
• Worked on the Guidewire Product model to include Coverage Terms and Questions sets
• Extensively used Test Director to review and update the status of entire testing process.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Extensively worked on the ETL mappings, analysis and documentation of OLAP reports requirements
• Design and develop the data load process using XML Style sheets and ACORD.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Worked extensively with MS Excel

Environment: Windows, MS Office(MS Word, MS Excel, MS Powerpoint, MS Visio), GuideWire, .NET, Oracle, Crystal reports, Mainframes, Oracle, Java, RUP, UML, SQL, SWOT analysis, GAP Analysis, Win Runner

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Extensively involved in data modeling
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Developed a file of ACORD Forms used as the standards in all Confidential and Casualty markets, for both Personal and Commercial Lines of Business.
• Perform Gap Analysis of the processes to identify and validate requirements.
• Facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process and requirements; exhaustive management of project requirements using CaliberRM
• Conducted meetings and understood the requirements of the sales and marketing team
• Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Recorded retention stored in Knowledge Link. Ad Hoc reporting, Admin for MS Project 2003, Excel dbase and pivot tables, Clarity and MS Project Server Admin duties.
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Used MS Sharepoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
• Conducted Gap Analysis of As-Is & To Be State for new Online Banking and Money Movement Platform.
• Facilitate JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Assure that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Review the Test Plan developed by the testing team for testing the application.
• Assist the QA personnel in the creation of Test Cases using Rational Test Manager.

Environment: PL/SQL, SQL Server, XML, Windows 95/98/2000, UNIX, Rational Req. pro, clear case, Rational Rose, Clear Quest, UML, Ms Visio, Ms Project

Confidential, NYC, NY

Business Analyst

Responsibilities:

• Worked as a business analyst to build Strategy Web application for financial statements and inspections
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Successfully managed a large scale project from requirements gathering through implementation to automate the assembly and mailing prep for Homeowners, Automobile and Umbrella policies to Insureds, Agents and Lien holders.
• Very strong knowledge of Commercial lines Confidential and Casualty Insurance including both policy and claim processing and reinsurance.
• Responsible for the development of a Data Warehouse for personal lines Confidential and casualty insurance.
• Served as a liaison between the business team and the technical team by identifying, understanding, and documenting their needs
• Provide customer service and support for Confidential & Casualty risk management needs.
• Designed and developed, Use Cases, Activity Diagrams, Sequence Diagrams, Visio and Business Process Modeling.
• Designed and developed Project document templates based on SDLC methodology.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Analyzing the existing reports, reporting system.
• Maintained on-going technical assistance and provided help desk support to customer’s mainframe systems software that included problem determination and resolution.
• Executed volume/load/acceptance/performance testing.
• Wrote database interface specifications and documented in Data Manager data dictionary
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation was in place.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Utilized detailed knowledge of application features, functions assess scope and impact of business needs throughout analysis.
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration in to the CI System Knowledge Data Base in Microsoft Share Point.
• Acted as a resource in understanding how IS carry out business functions and assists in ensuring the timely and effective implementation
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships

Environment: MS Project, MS Visio 2007, My SQL, XML, Database, MS SharePoint, RUP, Rational Suite (Requisite Pro, Clear-quest, Clear-case), Test Director, Win Runner, Oracle 10g, MS Office, XML, UML

Confidential, Simi Valley, CA

Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Involved in generating Test cases for Confidential and casualty Insurances for Different Levels of Business
• Analysis of business requirements and system requirements of the client and also for Confidential and casualty modules
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)
• Assisted with testing the wire transfer system and various electronic payment systems for monthly payment debit authorization system.
• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
• Analyzed and tested converting the old wire transfer system to the new wire transfer system (DAS). Testing consisted of ensuring that new code for various electronic payment
• Created and managed Project Templates, Use Case Project Templates, Requirement Types and Traceability Relationships in Requisite Pro.
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology.
• Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Worked on the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Developed and managed Project Plans and Schedules. Managed resolution of Project issues and conflicts.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Developed Sequence Diagrams, OOD using UML.
• Analyzed system performance and initiated process improvement measures for mainframe and Web-based applications. .
• Data cleansing and creation of layouts and specifications for end-user reports, delivering an end-to-end Metadata Management solution in the process.
• Queried database using SQL for backend testing.
• Various versions of the documents generated during the project were maintained and managed using Rational ClearCase and performed defect tracking using Rational ClearQuest.
• Generated test reports using Quality Center.

Environment: MS SQL server, HTML, XML, Windows 2000/XP, MS Project, MS office (Access, Excel, Word), RUP, Rational Rose, MS Visio, UML, MS Office, Quality Centre, Clear Quest.

Confidential, East Rutherford, NJ

Business Analyst

Responsibilities:

• Worked for Version document with SME. Primary Liaison between Business User and Development Team.
• Extensive experience in all phases of RUP and SDLC processes
• Worked in mainframe environment and used SQL to query various reporting databases.
• Deep understanding of Structured System Development Methodologies.
• Evaluated Homeowners, Automobile and Umbrella policies for new and renewal business.
• Requirements were gathered from the seven business functions within the Data Management organization.
• Worked extensively with MS Excel and MS access.
• Used XML for building and parsing of Application Configuration file.
• Create and maintain data model/architecture standards, including master data management (MDM)
• Assisted Project Manager in development and documentation of Project Plan
• Closely worked with SMEs, and Identified, researched, analyzed, and defined key issues of the Business flow of SunTrust Bank
• Conducted Gap Analysis, and Gathered User Requirements by Interviews, user meeting, JAD session, and Requirement Elicitation Sessions
• Collected and documented business processes as well as Business Rules and then translate to the Business Flow Chart
• Analyzed and Documented Business Requirement Document (BRD), Functional Specification Documentation, and System Requirement Documentation, using UML methodologies
• Designed and developed Use Cases using UML and Business Process Modelling.
• Developed QA Test Plan, test conditions and test cases, as well as assisted with QA team in System Testing using Mercury Test Director

Environment: Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio), .NET, Oracle, Crystal reports, RUP, UML, SQL, SWOT analysis, GAP Analysis, Win Runner