SUMMARY

• Over 7+ years of IT experience with working as a Business Analyst with major Healthcare and Insurance Clients.
• Experienced in all phases of the Software Development Life Cycle, from inception through implementation. Experience includes expertise in all types of documents, diagrams, manual testing, objectives, cases and scripts; with exceptional organizational, interpersonal and communication skills
• Well versed with Requirement gathering, Requirement Management, Use Case writing, Use case diagrams/modeling and other Business Analysis skills/methodologies in general
• Experience in analyzing AS - IS business processes by communicating with Client stake holders at various levels and coming up with TO-BE state along with necessary aids like business process flows, data flows, Gap and Impact analysis
• Played a vital role throughout several project life cycles by understanding and representing stakeholder’sneed, documenting, prioritizing and organizing the requirements for IT systems and communicating them to the entire team along with an active role in performing/managing functional testing of the information system being developed
• Experience in project scoping, estimating resource requirement and business case preparation
• Adept in development and documentation of business requirements (BRD), functional specifications (FSD),Test artifacts, Requirement Traceability Metrics and other necessary documents in SDLC phases
• Recognized as a hands-on, pro-active troubleshooter, who can rapidly identify business problems, formulate strategic plans, initiate change and assist to implement new process in challenging and diverse environments
• In-depth understanding of Software Development Life Cycle (SDLC) using Waterfall, Rational Unified Process (RUP) and Agile methodologies
• Experience in design and development of test plans, test case scenarios, test cases and extensive participation in system testing and UAT
• Facilitated and participated in Joint Application Development (JAD) sessions, user workshops, interviews, conference calls and white board sessions to keep executive staff and the team members apprised of goals, project status, and resolving issues.
• Proven ability to co-ordinate a diverse set of Client business users/stake holders to develop cohesive and streamlined requirements, documentation and user acceptance criteria to achieve the project objective on time and in budget
• Designing and executing test plans, test scripts, tracking defects and getting them resolved to ensure that business requirements and functional specifications are tested and fulfilled
• Proficient in MS Office Suite, MS Visio, MS SharePoint,HP Quality Center, HP Service Manager and Application Lifecycle Management (ALM)
• Adept in data analysis, GUI designs, customer management, team management, problem-resolving skills, conflict management skills, people management skills and excellent knowledge of soft skills, writing skills and oral communication.
• AHIPcertified US Health Insurance professional with PAHM designation
• Hands on experience in all the Healthcare EDI Transactions (Expertise in 837, 270/271, 276/277, 27,820, 834 and 835) and worked in end to end implementation of HIPAA 5010programfor one of the largest Blues intheUS
• Strong understanding of processes and operations of US Health Insurance Industry including current Regulations like Healthcare Reform,Health Insurance Exchanges,HIPAA 5010, and ICD 10 etc.

TECHNICAL SKILLS

Methodologies: RUP, Agile, Waterfall

Modeling Tools: Rational Rose, Microsoft Visio

Project Management: MicrosoftProject

RDBMS: Oracle 11g/10g/9i/8i/7.x,SQL Server, MS-Access

Requirements: IBM Rational Requisite Pro, Rational Requirements Composer, Blue Print

Testing Tools: Quality Center, TestDirector, ClearQuest

PROFESSIONAL EXPERIENCE

Confidential, Elmwood Park, NJ

Business Analyst

Responsibilities:

• Used Management Tools like MS Project'98, for Project Planning, Project Tracking, Resource Allocation, Time Allocation, and Performance tracking.
• Involved in modeling of the business and application using Rational Unified Processing (RUP) and UML.
• Implemented and Tested Business Objects that helped drive Business performance, Business drivers and manage the business application..
• Involved in JAD sessions for quickly and efficiently defining user requirements and eliminate project errors.
• Responsible for coordinating business meetings and generating monthly status reports.
• Involved in Re-defining business process, documenting enhancements.
• Worked as a Technical Writer with colleagues throughout Common Engineering to develop technical materials (technical references, administration and release procedures, etc.) needed to further the metadata quality program of the Company.
• Performed Gap Analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap
• Written Use Cases and written business flows and workflows diagrams for effective plans.
• Involved in sketching the Class Diagrams, Sequence Diagrams for process flows of the application using MS Visio.
• Wrote SQL queries and PL/SQL scripts to load data into the files.
• Communicating QA standards and procedures to the project management,
• Reviewing the business requirement document and the technical specifications.

Environment: IBM AIX, Visual Basic4.0, MS- Office, MS Access, IBM Web sphere, Rational Rose, UML, Test Director, Visual Source Safe

Confidential, CT

Business Systems Analyst

Responsibilities:

• The project requires a business systems analyst to consult Voya business owners for their $50 million worth rebranding project, by analyzing policies and guidelines, performing impact analysis & providing business solutions, to evaluate legal entities, applications & system changes
• Served as a conduit between the client community and the software development team. Elicited requirements using interviews, document analysis, requirements workshops, business process descriptions, scenarios, and task and workflow analysis
• Critically evaluated information gathered from multiple sources, reconciled conflicts, deconstructed high-level information into details, abstracting up from low-level information to a general understanding, and distinguished user requests from underlying essential needs
• Work with SMEs to gather the business requirements and UI preferences for multiple applications to identify the key areas to be impacted with rebranding changes and prepare AFDs (BRDs) & target process flows
• Facilitate critical planning sessions to define scope & develop workflows for multiple business units & release cycles
• Liaising between development teams and business members to interpret & translate customer business needs into application and operational requirements and ensure all requirements within scope are met
• Gain insight into various external, client specific & internal applications in a process to identify and validate each required change
• Perform GAP analysis and conduct ‘As Is’ & ‘To Be’ assessments for client specific applications
• Determine the impacts, dependencies and process-flows for web services & batch applications
• Prepare UAT documents, detailing each impact to facilitate business/application owners with testing and ensuring that all the rebranding changes have been implemented
• Identified multiple external data sources for various reports and files generated through various applications
• Co-ordinate all phases of migration cycles and assist in performing User Acceptance testing to avoid operational risks
• Validate defects and assign those to the responsible team/owner using Quality Center to ensure full compliance with functional requirements
• SharePoint 2007, SharePoint 2010to manage content, trained end users in SharePoint & familiarized them withOutlookto facilitate smooth integration withMicrosoft Dynamics
• Manage daily aspects of the project including, goal documentation, facilitating meetings, gathering business requirements, issue management, user acceptance testing and project team deliverables
• Created wireframes & hyperlinked those in presentation to help simulate the application without writing code

Confidential, Cambridge, MA

Business Analyst

Responsibilities:

• Participated in project review meetings with the project manager and gathering Business Requirement Documents (BRD).
• Conducted user interviews, gathered requirements, analyzed the requirements using Rational Rose requisite pro - RUP
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Participated in JAD sessions and interacted with technical leaders from various departments(Clinical trial, Drug Discovery and Pharmaceutical Development)
• Conducted workflow, process diagram and GAP analyses to derive requirements for existing systems enhancements
• Implementation, migration and validation of Oracle-based Laboratory Information Management System (LIMS)
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Created and Maintained Clinical Supporting documents (technical, business, project level and sops) to meet SDLC standards
• Conducted User Acceptance Testing (UAT)
• Assisted in writing the Validation Plan in accordance with SRS.
• Maintained the Requirement Traceability Matrix (RTM)
• General understanding of pharmaceutical data.
• Defined various scenarios for testing the application and wrote test cases based on these scenarios as well as ad-hoc test cases based on interactions with users
• Developed and wrote test cases for the testing efforts in compliance with Aventis’ Design Control Policy, which were written to comply with the rules and regulations of FDA 21 CFR Part 11
• Configured LIMS for the R&D division, including stability studies and inventory management.
• Analyzed laboratory workflow and processes to see if integration of LIMS was an appropriate solution.
• Updated and wrote several SOPs for day-to-day functioning of the system as well as emergency operation (system recovery, back-up, etc)
• Provided QA oversight to the developers and facilitated the development and implementation to meet the requirements of 21 CFR Part 11
• Implemented FDA guidelines to avoid non-compliance, delays in production and increased costs.
• Created a detail Requirements, Test plan and procedures for application testing using Rational Test Manager.
• Performed data integrity testing by executing SQL queries.

Environment: Rational Team Test Suite, Windows NT, Java, HTML, VISIO, UML, TOAD SQL.

Confidential

Business Analyst

Responsibilities:

• Studied the existing business process and created AS-IS workflow to illustrate the existing system.
• Gathered requirements from the users through interviews and surveys.
• Involved in the elicitation of user requirements and systems specifications for the creation of the Business Requirements Document.
• Updated the requirements and prepared comprehensive Business Requirements Document (BRD) that provided the appropriate scope for the users and management to make appropriate decisions.
• Defined frameworks for the application development and analyzed the areas of improvement.
• Identified the actors and developed Use Case diagrams, business flow diagrams using MS Visio.
• Created Data Flow Diagrams (DFDs), ER diagrams for database modeling and Web-page mock-ups using MS Visio for acceptance from analysts, surveyors and customers.
• Documented the user requirements into Functional Requirements Document (FRD) and Non-Functional Requirements Document (NFRD) for the development team to better understand the application requirements and also managed changes to those specifications.
• Acted as a resource in understanding how the upgraded system carries out the business functions for the development and QA teams and assisted in ensuring the timely and effective implementation.

Environment: UML, MS Visio, MS Word, SDLC.