KNOWLEDGE AND SKILLS IN:

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential

• Serve as the primary point of contact to all internal and external stakeholders, clients and team members for assigned products.
• Facilitate stakeholders, AMS Management, and the CST GTM at monthly product meetings to establish the priority for requirements at the respective stage of the lifecycle.
• Manage expectations of stakeholders.
• Communicate to AMS Management and product team members all status, metrics, needs, delivery issues and challenges related to the product.
• Manage within the AMS Team the scheduling of all tasks, meetings and action items related to the product.
• Perform any additional duties per the role of Product Manager.
• Manage within the AMS Team the entire product planning and development lifecycle, to include all CST Software Development Lifecycle Teams:
• Configuration Management
• Independent Verification and Validation IV V Testing.
• ISSO
• Other Teams as defined by CST's SDLC Guidelines
• Gather, analyze, elucidate and track requirements from stakeholders, development team members and end-users.
• Write clear, understandable and concise requirements that meet stakeholder needs and CST Policy and Guidelines.
• Manage and direct all aspects of product design:
• Develop wireframes, screen and element layouts.
• Capture stakeholder approvals.
• Communicate solution to technical team.
• Develop all necessary artifacts and documents related to the product.
• Manage and perform integration and regression testing on all requirements with regard to the product.
• Provide and conduct business process analysis, engineering and solutions to ensure comprehensive integration between stakeholder processes and the end product.

Senior Computer Systems Analyst

Confidential

• Solve problems and perform analytical skills and the ability to turn limited information into creative solutions
• Responsible for reviewing system requirements with the ARNG Requirements Team and Subject Matter Experts to ensure all requirements are correct for IPPS-A Program
• Responsible for the development of 22 operational/data collection test plans for the ARNG IPPS-A Test Team
• Responsible for analyzing the System Subsystem Specifications SSS to ensure contractual requirements for the ARNG are met and attend meeting to create the SSS
• Responsible for conducting traceability requirements to ensure proper mapping of the Army Universal Task List
• Review ARNG Test Scenarios and provide input to the Army Human Resource Command and Northrop Grumman to ensure they have meet the requirements
• Review and Train on all Unit Productivity Kits UPK on the 97 Business Processes to learn how the DIMHRS System works
• Develop Test Scenarios for the ARNG based on 97 Business Processes to ensure regulations, policies and procedures are properly identified and met
• Prepare presentations to coordinate and provide test updates to the ARNG
• Coordinate with the Army National Guard Bureau and ARNG State SME's to develop a more realistic test environment
• Conducts weekly briefings/updates to the government/ARNG Test Manager, and the ARNG Personnel Division Chief as needed
• Develop and coordinates test work flows affecting the ORARNG and the Army NGB
• Assist ARNG member's located with the Test and Evaluation Team with all Desktop Support issues to include trouble shooting, resolving issues and Network Support
• Assist Desktop Support personnel with the migration of all personnel from the Human Resources Command Network to the Pentagon Network
• Assisted Desktop Support in configuring Microsoft Outlook connector to the AKO Webmail

Technical Support Engineer

Confidential

• Conduct user needs analysis
• Assist in the planning and design of technical infrastructure/architecture
• Develop and test migration plans for all new additions and enhancements
• Coordinate with technical staff, testing and evaluation of new technology for possible use within the U.S. Air Force
• Provide technical support in a multi-user environment
• Research, resolve and respond to site trouble tickets and escalations procedures
• Conduct regression test on open trouble tickets
• Coordinate the update of open tickets on Remedy
• Plan and coordinate the most effective use of limited resources
• Install and test new PCs, replacement PCs, software, printers, scanners and PDAs Standard Integrated Desktop SID Systems, desktop and laptops using Image Caste, Ghost and Altiris from a network server
• Complete post-configuration of SID process, continuously test and evaluates each program and system
• Survey each system to document Lessons Learned
• Coordinate with customers for office visits and installation times
• Troubleshoot and test installation hardware, software, and network problems
• Coordinate and resolve LAN drop activation, DNS registration network and IP issues with NISA
• Work with other work centers OAI, XR to solve installation issues
• Assist technical specialist with troubleshooting and conducting test on problems such as system connectivity, system configuration, and hardware/software installation
• Develop and maintain appropriate documentation and procedures

Technical Engineer/Tester

Confidential

• Conducted user needs analysis
• Assisted in the planning and design of technical infrastructure/architecture
• Developed and tested migration plans for all new additions and enhancements
• Provided technical support in a multi-user environment
• Developed migration plans for all new additions and enhancements
• Researched, resolved and responded to site trouble tickets and escalations procedures
• Conducted regression test on open trouble tickets
• Coordinated updated the closing of trouble tickets on Remedy
• Planned and coordinated the most effective use of limited resources
• Installed and tested new PCs, replacement PCs, software, printers, scanners and PDAs Standard Integrated Desktop SID Systems, desktop and laptops using Image Caste, Ghost and Altiris from a network server
• Coordinated with technical staff, Test and Evaluation T E activities of new technology for possible use within the U.S. Air Force in accordance to user s specs and requirements
• Provided technical support in the resolution of trouble tickets by conducting re-test or regression test on all open trouble tickets
• To made sure the open trouble tickets were properly addressed, categorized, and closed using the proper escalation procedures and techniques such as coordinating with the appropriate functional and the proper use of the Engineer Change Proposals ECP to assure proper test and update of the baseline
• Install and test new PCs, replacement PCs, software, printers, scanners and PDAs SID PCs and laptops using Image Caste and Ghost from bench server
• Completed post-configuration of SID process
• Survey each system to document Lessons Learned
• Coordinated with customers for office visits and installation times
• Troubleshoot and tested installation hardware, software, and network problems
• Coordinated and resolved LAN drop activation, DNS registration network and IP issues with NISA
• Worked with other work centers OAI, XR to solve installation issues
• Assisted other technical specialist with troubleshooting and conducting test on complex problems such as system connectivity, system configuration, and hardware/software installation
• Developed and maintain appropriate documentation and procedures