Business Systems Analyst Resume Profile Columbia, SC - Hire IT People

SUMMARY

Loyal, disciplined, conscientious Information Systems professional with expertise in researching and analyzing data for reporting to customers. Started departments, won awards, and served as a member of quality circles.

TECHNICAL EXPERTISE

MS Office: Word, Excel, PowerPoint, Access, Outlook Visio,

Crystal Reports, VMP Documents, proprietary business application software.

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Analyst

Hired as a consultant to assist in formulating and defining systems scope and objectives with current business systems and government requirements.
Conduct business process analyses, needs assessments and cost/benefits analyses for aligning operations solutions with business initiates.

Confidential

Business/Application Support Analyst

Served as a consultant to assist in implementing new software for Retail/Branches in FL.
Identified and analyzed business requirements throughout meetings with various departments and individuals.
Facilitated group discussions to elicit requirements in Joint Application Development JAD and Joint Requirements Gathering JRP sessions by communication with customer and development team for different banking implementations.
Gathered functional requirements based on data and workflow analysis.
Analyzed, documented and managed all project requirements and change to requirements using the software development lifecycle.
Developed activity diagrams to capture the flow of information between loan origination system LOS , Processing, Closing, Underwriting and the client application database.
Served as liaison between the software vendors, in house users and the Information Services Dept. to determine ongoing product and enhancement needs.
Built and maintained database files in MS Access and mainframe applications documented mapping for the software product. Worked with SQL queries for data manipulation.
Supported end users of the mortgage application from initial access setup to functionality questions and troubleshooting resolution on a daily basis.
Assisted with the creation of a mortgage user's manual and training guide and took part in quarterly training classes for new Loan Originators trained IT and Jr. Business Analysts on the application software and the job functions.
Monitored government required additions/changes to create/update all mortgage documents on VMP software to ensure that all loans met mandates as they pertained to products offered.

Confidential

Senior Business Analyst

Interpreted complex technical or administrative concepts from several different fields to answer customer questions and solve customer problems.
Analyzed the operations of a business to improve workflow and operating efficiency.
Participated in the design, development, and improvement of the operations of business unit and computer applications used by a business unit.
Developed and managed project plans to assist in the completion of plans.
Worked with clients, technical staff and management to design business system plans for processing or program additions led teams on small/medium projects.

Confidential

Senior Systems Analyst

Produced requirements, scope, and functional specification documents for client implementations.
Maintained the requirement analysis and functional design phases of client implementations and worked with the technical staff during technical design and coding phases.
Produced estimates and applied analytic skills to produce cost-effective client modifications blend of Business Process Re-Engineering/BPR and customizations,
Wrote Modification test plans and scripts, and optionally executed Modification testing.
Provided comprehensive testing support, training, and followed up with post-implementation support.

Confidential

Project Manager/Insurance Consultant

Oversaw the implementation of Company's policy processing software systems as a member of the project team.
Analyzed customer's insurance requirements to identify program modifications and write specifications for the modifications. Loaded and accessed data bases through VSAM on the mainframe and B-trieve on the mico side.
Designed test matrices and performed system test with on-line CICS and micro systems. Knowledge of user TSO and JCL on an IBM mainframe and micro-mainframe interface through a Novell network in a user capacity.

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Business Systems Analyst Resume Profile

Columbia, SC

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